Jobs in Canada

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Added 1 min ago
WP
Ticketing Services & Entertainment Coordinator
Westerner Park
Red Deer, AB
- Full-time
Manage the full-cycle process for ticket builds using the Paciolan platform, including event creation, pricing, scaling, holds, configurations, and testing prior to on-sale.
Added 15 mins ago
MC
Senior DevOps Engineer
Modern Campus
Canada
- Full-time
Modern Campus empowers institutions to move with confidence across the modern learner journey. Our platform spans web content management, curriculum and catalog management, student…
Added 31 mins ago
J
Consultant, Value and Risk Advisory
JLL
Vancouver, BC
- Full-time
…expertise across the commercial real estate spectrum. Globally, the platform appraises more than $3 trillion annually, and we believe that a diverse and inclusive team of professionals is…
Added 46 mins ago
OO
Managing Director - Private Pension Plans
Office of the Superintendent of Financial Institutions Canada
Toronto, ON
- Full-time
Added 1 hour ago
QP
Manager, AI Delivery
QuadReal Property Group
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
Added 1 hour ago
QP
Data Quality and Controls Analyst
QuadReal Property Group
Toronto, ON
- Full-time
…daily end-to-end health of data across the Enterprise Data Platform (EDP), helping ensure that trusted data reaches business intelligence and reporting…
Added 1 hour ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Architect, build and maintain a hybrid integration platform, utilizing web services or RESTful-based integrations and APIs
Added 1 hour ago
R
Staff Cloud Security Engineer (Global Security)
RBC
Toronto, ON
- Full-time
Cloud Computing, Cloud Computing Architecture, Cloud Migrations, Cloud Platform, Cloud Security, Collaboration, DevOps, Enterprise Cloud, Infrastructure as a Service (IaaS), Infrastructure…
Added 1 hour ago
SH
Operating Room Assistant - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Working knowledge of computers and basic computer skills including but not restricted to: MS Word, PowerPoint, Virtual Meeting Platform (E.g. Teams, Zoom) and Outlook.
Added 1 hour ago
YO
National Gender-Based Violence Project Facilitator/ Administrator
YMCA of Greater Halifax/Dartmouth
Dartmouth, NS
- Full-time
Support the transition of the Bridges to Safety Course to a fully self-directed and self-paced learning platform including registration and course completion processes.
Added 1 hour ago
SM
Software Developer – CRM – Senior - RQ11654
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior CRM Software Developer with strong expertise in Microsoft Dynamics 365, Microsoft Power Platform, Azure solution design, Dataverse, .NET, C#,…
Added 1 hour ago
SM
Software Developer – CRM – Senior - RQ11654
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior CRM Software Developer with strong expertise in Microsoft Dynamics 365, Microsoft Power Platform, Azure solution design, Dataverse, .NET, C#,…
Added 1 hour ago
SM
Software Developer – CRM – Senior - RQ11500
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – CRM with strong hands-on experience in Microsoft Dynamics 365, Microsoft Power Platform, Azure solution design, Dataverse, Dynamics 365 Customer…
Added 1 hour ago
SM
Software Developer – CRM – Senior - RQ11654
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior CRM Software Developer with strong expertise in Microsoft Dynamics 365, Microsoft Power Platform, Azure solution design, Dataverse, .NET, C#,…
Added 1 hour ago
SM
Software Developer – CRM – Senior - RQ11500
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – CRM with strong hands-on experience in Microsoft Dynamics 365, Microsoft Power Platform, Azure solution design, Dataverse, Dynamics 365 Customer…
Added 1 hour ago
SM
Solutions Designer – Senior - RQ11671
S M Software Solutions Inc
Toronto, ON
- Internship
Microsoft Dynamics CRM as the back-office platform supporting Ministry staff and Registration/Permit business processes.
Added 1 hour ago
SM
Solutions Designer – Senior - RQ11671
S M Software Solutions Inc
Toronto, ON
- Internship
Microsoft Dynamics CRM as the back-office platform supporting Ministry staff and Registration/Permit business processes.
Added 1 hour ago
SM
Solutions Designer – Senior - RQ11671
S M Software Solutions Inc
Toronto, ON
- Internship
Microsoft Dynamics CRM as the back-office platform supporting Ministry staff and Registration/Permit business processes.
Added 1 hour ago
KI
Co-op/Intern IT Support Technician
Kinaxis Inc.
Ottawa, ON
- Internship
…supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster,…
Added 1 hour ago
CB
Regional Sales Manager
Cornerstone Building Brands
Toronto, ON
- Full-time
CRM proficiency – Microsoft Dynamics preferred
Added 2 hours ago
SS
BUSINESS SERVICES MANAGER, TEMPORARY FULL-TIME (1.0 FTE)
Southridge School
Surrey, BC
- Full-time
Handle and resolve user issues with the online ordering and funding platform
Added 3 hours ago
M
Data Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…contributing to our mission of delivering high-quality products and platform services. This role is integral to our goal of continuous improvement and operational…
Added 3 hours ago
CO
Data Engineer
City of Leduc
Prince George, BC · Civic Centre
- Full-time
…designing, building, and maintaining the City’s central data platform hosted on Microsoft Fabric. You will develop and operationalize data pipelines, integration processes, and Lakehouse…
Added 4 hours ago
WC
Service and Support Representative - Edmonton, AB
Wurth Canada
Edmonton, AB
- $55,000 to $65,000 CAD / year
- Full-time
A corporate recognition platform that promotes appreciation and collaboration providing both intrinsic recognition and monetary rewards.
Added 4 hours ago
T
Customer Experience Associate - Campbell River
TD
Campbell River, BC
- Part-time
…with your manager, as well as access to an online learning platform and a variety of mentoring…

Canadian Red Cross

Learning Ecosystem Support Specialist

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Sep 29, 2026

Original job description

Title: Learning Ecosystem Support Specialist

Employee Working Location: Partially Virtual / Hybrid (Canada)

Employment Status: Temporary Full-time

The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

Reporting to the Director of Product Management, the Learning Ecosystem Support Specialist provides advanced technical support for the Canadian Red Cross Learning Ecosystem, including the external administration portal, eCommerce platform, Brightspace LMS, CRM integrations, identity services, and related applications. The role serves as the primary technical escalation point for cross-platform issues, integration failures, and end-to-end transaction troubleshooting across the learning technology ecosystem.

In this role, you will :

Investigate, diagnose, and resolve web-layer technical issues within D2L Brightspace, admin portal and eCommerce platform including HTTP errors, rendering glitches, and application timeouts.
Review browser developer tools, console logs, network payloads, and application logs to identify front-end and back-end performance bottlenecks.
Investigate authentication and access issues, including Single Sign-On (SSO) and integration access problems.
Review application logs, integration logs and API transactions to determine if an issue is internal or vendor related.
Collaborate closely with development team and vendors to gather technical details required to resolve complex issues.
Spot check high-level HTML, CSS, and JavaScript issues logged in console or custom widgets that impact accessibility or mobile responsiveness.
Diagnose and resolve issues reported by customer service related to system configurations.
Coordinate with internal Technology Group and D2L support to ensure issues are assigned to the appropriate support group.
Maintain clear and concise case notes documenting the issue, investigation, actions taken and resolution details for each support ticket.
Ensure internal stakeholder are informed of the ticket status, progress, and resolution activities while coordinating with the Customer Service Escalation Specialist to maintain macros/scripts.
Document system configurations, troubleshooting playbooks, and root-cause analyses for the internal knowledge base.
Develop a strong understanding of the Prevention& Safety business and delivery service model.
Ensure all established processes and quality controls have been completed prior to ticket closures.
Interact with Product Owner, D2L Technical Advisor Manager (TAM) and internal Technology Group team to validate product software issues and assist in their resolution.
Take ownership of the support tickets assigned and be responsible for them until resolution and for communication with internal staff.
Maintain a current skill set on third Party D2L applications used by external customers and internal staff.
Train Tier 2 staff on high-level troubleshooting steps to provide sufficient details in support ticket.

What we are looking for:

College degree in Computer Science, Information Technology or related field or 2 + years of previous technical support experience or equivalent experience.
7 + years of experience administering, configuring or supporting web eCommerce, admin portals or D2L Brightspace platform.
Strong technical understanding of web infrastructure, including HTTP/S protocols, web servers, DNS, and SSL/TLS certificates
Proficiency in using web browser debugging tools (Chrome DevTools) to analyze network traffic and console errors.
Experience with Microsoft D365 (e.g. CRM & F&O) or related is required.
Practical knowledge of web standards and coding in (HTML5, CSS3, JavaScript) and API integrations (REST, JSON, LTI 1.3).
Excellent analytical and problem-solving abilities with demonstrated comprehensive troubleshooting tactics.
Ability to tailor explanations of technical concepts to the end user audience.
Excellent communication and interpersonal skills are a must.
Proficiency in English oral and written, is required.
Familiarity with Vue.js is preferred but not required.

Working Conditions:

Ability to work from home as the primary workspace.
As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

Apply About employer

More about this job

Responsibilities

Provide advanced technical support across the Canadian Red Cross Learning Ecosystem, investigating web, authentication, integration, and transaction issues across Brightspace, portals, e-commerce, CRM, and related applications. Own support tickets through resolution, coordinate with internal teams and vendors, document findings and system guidance, and train Tier 2 staff in troubleshooting.

Requirements

Requires a college degree in Computer Science, Information Technology, or a related field, or at least two years of technical support experience or equivalent, plus seven or more years supporting or administering web e-commerce, admin portals, or D2L Brightspace. Candidates need strong web infrastructure and debugging knowledge, experience with Microsoft Dynamics 365 or a related system, familiarity with web standards and API integrations, and excellent analytical and communication skills; Vue.js is preferred.

Skills

Technical Support
D2L Brightspace
E-Commerce Platforms
Web Infrastructure
Chrome DevTools
HTTP/S
DNS
SSL/TLS
Microsoft Dynamics 365
HTML5
CSS3
JavaScript
REST APIs
JSON
LTI 1.3
Troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

Canadian Red Cross
Learning Ecosystem
D2L Brightspace
E-Commerce
Admin Portal
Microsoft Dynamics 365
CRM
Finance and Operations
Single Sign-On
SSO
API Integrations
REST
JSON
LTI 1.3
HTTP/S
Web Servers
DNS
SSL/TLS Certificates
Chrome DevTools
Browser Developer Tools
HTML5
CSS3
JavaScript
Vue.js
Accessibility
Mobile Responsiveness
Application Logs
Integration Logs
Root-Cause Analysis
Technical Support

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