Transitional Care Assistant
- Sudbury, ON, Canada
- Greater Sudbury, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Title: Transitional Care Assistant
Employee Working Location: In-person (Sudbury, ON)
Employment Status: Temporary Full-time (12 months)
The Canadian Red Cross (CRC) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.
The Transitional Care Assistant (TCA) facilitates and supports client independence by providing transitional services from hospital to home based on the unique needs of each client. The TCA work with caregivers, program coordinators, hospital teams, family members and others within the circle of care to mitigate risk and reduce frequency of re-admission. This role will engage in service planning that addresses holistically client needs safely while respecting client choices.
In this role, you will:
Employee Working Location: In-person (Sudbury, ON)
Employment Status: Temporary Full-time (12 months)
The Canadian Red Cross (CRC) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.
The Transitional Care Assistant (TCA) facilitates and supports client independence by providing transitional services from hospital to home based on the unique needs of each client. The TCA work with caregivers, program coordinators, hospital teams, family members and others within the circle of care to mitigate risk and reduce frequency of re-admission. This role will engage in service planning that addresses holistically client needs safely while respecting client choices.
In this role, you will:
- Support and facilitate discharge process and client's transportation home in accordance with established service plan.
- Complete/arrange errands to meet client’s physical needs to support their recovery at home (nutrition, medication, medical supplies, equipment, etc.) in accordance with established service plan.
- Provide recommendations, warm referrals and support to clients to address concerns.
- Work collaboratively within the circle of care respecting confidentiality while meeting client’s care goals.
- Understand and performs and/or support the client with instrumental activities of daily living including removing barriers to accessing following up medical appointments, or for achieving their recovery goals.
- Involve client in goal setting and the acquisition of social supports/activities that will alleviate isolation and loneliness.
- Identify and report any unsafe or hazardous equipment and situations.
- Complete risk assessments and evaluations to identify and support client care needs and implement strategies to reduce their health and safety risks.
- Complete all required documentation and maintain standard client files.
- Qualifications include a minimum of 3 years' experience and a 1-2 year post-secondary certification/diploma in gerontology, social services or in a related field and/or an equivalent combination of education and experience.
- Fluency in English and French is required
- Valid unrestricted G class (or provincial equivalent) driver's license and a clean driver's abstract.
- Requirement to be a minimum of 25 years of age to drive a CRC fleet vehicle.
- Proficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint) and SharePoint is required.
- Ability to identify and resolve issues, by applying standard procedures and functional or organizational knowledge.
- Communication skills, diplomacy and empathy to interpret information and deliver advice, clarify client or stakeholder needs, offer solutions, and resolve escalations in new or somewhat sensitive situations.
- Ability to think quickly and act on emergency situations with confidence and with clarity on standard procedures.
- Ability to demonstrate compassion, empathy and understanding for individuals with differing cognitive and physical abilities.
- Requires concentration, attentiveness, and attention to detail.
- Ability to adapt to changes in work priorities and respond to time sensitive needs.
- Work is performed between an office-like setting, or a hospital and client home environment.
- Work requires travel to client homes, exposure to moderate adverse conditions requiring attention to personal safety.
- This position involves working independently in clients’ homes, which may present unpredictable conditions including exposure to household hazards, allergens, strong odors, or unsanitary environments; situational awareness and adherence to safety protocols are essential to ensure personal well-being and client care.
- Work requires the ability to work to multiple, conflicting deadlines.
- Work requires interactions in difficult, emotionally charged situations.
- Work requires interactions and support to clients who are experiencing traumatic situations.
- As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
- Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
- If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
More about this job
Responsibilities
Support clients transitioning from hospital to home by facilitating discharge, arranging transportation and essential errands, and helping them achieve recovery goals and independence. Coordinate with clients, caregivers, hospital teams, and other care partners; assess and address risks, make referrals, and maintain required documentation.
Requirements
Requires at least three years of experience and a one- to two-year post-secondary certification or diploma in gerontology, social services, or a related field, or an equivalent combination of education and experience. Applicants must be fluent in English and French, hold a valid unrestricted G-class or equivalent driver's license with a clean abstract, and be proficient with Microsoft Office and SharePoint; applicants must also be eligible to work in Canada and pass an Enhanced Police Information Check.
Skills
- Transitional Care
- Client Discharge Support
- Care Coordination
- Client Transportation
- Instrumental Activities Of Daily Living
- Risk Assessment
- Client Advocacy
- Referral Coordination
- Medication And Supply Errands
- Client Goal Setting
- Confidentiality
- Emergency Response
- Microsoft Office
- SharePoint
- Communication
- Empathy
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Social Services
- Customer Service & Support
- Security & Safety
Keywords
- Transitional Care
- Hospital-To-Home Transition
- Client Independence
- Discharge Planning
- Care Coordination
- Circle Of Care
- Instrumental Activities Of Daily Living
- Client Goal Setting
- Social Support
- Risk Assessment
- Health And Safety
- Client Referrals
- Confidentiality
- Client Documentation
- Gerontology
- Social Services
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Microsoft PowerPoint
- SharePoint
- G-Class Driver's License
- Clean Driver's Abstract
- Enhanced Police Information Check
- Emergency Response