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Added 1 min ago
EB
Senior Analyst, Operational Risk Management
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
The Senior Analyst, Operational Risk Management supports the Bank's Operational Risk Management framework by identifying, assessing, monitoring, and reporting non-financial risks. The role…
Added 31 mins ago
Strategic Foresight Analyst
City of Edmonton
AB
Drive City success as our next Strategic Management Analyst. This key role is focused on ensuring that the CIty’s services and initiatives are aligned with the strategic direction and…
Added 46 mins ago
IG
Senior Financial Analyst
Insight Global
Toronto, ON · North York, ON
- $90,000 to $100,000 CAD / year
- Full-time
Insight Global is looking for a Sr. Financial Reporting Analyst to join a large enterprise client. This role supports Contractor Services and Pro through recurring planning, forecasting,…
Added 1 hour ago
HR
Civic Addressing Coordinator
Halifax Regional Municipality
Halifax, NS
- Full-time
Develop project plans and provide project management expertise for civic address corrections and Asset Naming activities and projects
Added 1 hour ago
HR
Information Technology Security Analyst
Halifax Regional Municipality
Halifax, NS
- $90,466 to $117,079 CAD / year
- Full-time
Halifax Regional Municipality (HRM) is inviting applications for the temporary, full-time position of IT Security Analyst in Information Technology.
Added 1 hour ago
MM
Customer Support and Invoicing Analyst
MTU Maintenance Canada
Delta, BC
- Full-time
MTU Maintenance Canada Ltd. Customer Support and Invoicing Analyst
Added 2 hours ago
NR
Instrumentation and Control Technician
Niagara Region
ON · Niagara, ON
- Full-time
Demonstrated proficiency in Microsoft Office Suite (Word, Excel, and Outlook), and Computerized Maintenance Management Systems (e.g. Enterprise Asset Management).
Added 7 hours ago
FC
Business Analyst / Senior Business Analyst Commercial Services
FirstOntario Credit Union
Hamilton, ON
- Full-time
The Business Analyst, Commercial Services is responsible for supporting the Commercial Services goals by achieving targets and objectives while providing solid advice on products, and…
Added 8 hours ago
TH
Intermediate Financial Analyst
The Hospital for Sick Children
Toronto, ON
- Full-time
Peri-Operative Services at SickKids is looking for an Intermediate Financial Analyst, to join the Physician Billing Operations team. Reporting to the Senior Manager, POS Business…
Added 8 hours ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 9 hours ago
Senior Analyst - Commercial Technology
WestJet Group
Calgary, AB
Being the lead analyst within an operational and enablement pod for the respective business groups, the senior analyst will administer, implement key improvements, troubleshoot issues, and…
Added 10 hours ago
BG
Learning Management System Administrator
Brandt Group of Companies
Regina, SK
- Full-time
The position is responsible for the day-to-day administration, maintenance, and support of the organization's Learning Management System. Working under the guidance of the Program…
Added 11 hours ago
VD
Merchandising Planning and Project Analyst
Vast-Auto Distribution
Brampton, ON
- Full-time
As a Merchandise Planning & Project Analyst, you will serve as the operational engine of the Merchandising team - enabling team members to focus on strategy, vendor relationships, and…
Added 11 hours ago
Merchandising Planning and Project Analyst
Vast auto Distribution
Brampton, ON
As a Merchandise Planning & Project Analyst, you will serve as the operational engine of the Merchandising team - enabling team members to focus on strategy, vendor relationships, and…
Added 12 hours ago
A
Associate Research, Energy Services
ATB
Calgary, AB
- Full-time
Liaise with executive management teams of various companies to understand business operations and updates.
Added 12 hours ago
IN
Trade Compliance Analyst
IKO North America
Mississauga, ON
- Full-time
The Trade Compliance Analyst supports the daily customs operation for IKO North America. The role is the first point of contact for routine customs questions from Logistics, Procurement,…
Added 12 hours ago
TU
Programmer Analyst II
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
The Programmer Systems Analyst II designs and builds computer application solutions for existing complex or campus wide computer systems within the Enterprise Automation and Solution…
Added 12 hours ago
CS
Senior Solution Architect Workday , HCM & Financials
Canadian Standards Association
Toronto, ON
- Full-time
CSA Group has an immediate opportunity for a Senior Workday Analyst, HCM & Financials to be responsible for the configuration, integrity, security, and continuous improvement of CSA Group's…
Added 12 hours ago
CS
Senior Systems Analyst, Help Desk Manager & End Point Support
Canadian Standards Association
Toronto, ON
- Full-time
…corporate mobile fleet, meeting room technology, print services, IT asset control and on-site infrastructure…
Added 13 hours ago
IW
Senior Analyst Finance
IG Wealth Management
MB · Manitoba, Canada
- Full-time
IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and…
Added 13 hours ago
RP
Senior Financial Analyst - Tax
Rexall Pharmacy Group Ltd.
Mississauga, ON
- $65,000 to $85,000 CAD / year
- Full-time
Understanding of environmental legislation an asset
Added 13 hours ago
MT
Analyst, CMI
Miller Thomson LLP
Montreal, QC
- Full-time
Through the proactive management of matter data, billing arrangements, payer information, rate structures, and client requirements, the CMI Analyst helps prevent billing issues, invoice…
Added 13 hours ago
A
Automation Controls Associate Manager
Accenture
Calgary, AB · Vancouver, BC · Mississauga, ON · Ottawa, ON · Toronto, ON
- Full-time
· Project Management and Business Analyst experience
Added 13 hours ago
T
Credit Analyst I
TD
Vancouver, BC
- Full-time
…clients while delivering a legendary experience. The Credit Analyst is primarily responsible for structuring credit, with focus on assessing credit worthiness or risk of potential customers…
Added 13 hours ago
CE
Maintenance Data Analyst
Cenovus Energy
Edson, AB
- Full-time
Reporting to the Senior Coordinator, Edson Maintenance, the Maintenance Data Analyst plays a key role in supporting safe, reliable and efficient Production Operations by ensuring the…

Canadian Standards Association

Senior Systems Analyst, Help Desk Manager & End Point Support

Toronto, ON, Canada

The typical hiring range for this position is $88,260-110,320, however, based on a variety of considerations (such as education, licenses, certifications and/or experience), CSA Group reserves the right to flexibility outside of the stated range. · Full-time

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Job details

Pay: The typical hiring range for this position is $88,260-110,320, however, based on a variety of considerations (such as education, licenses, certifications and/or experience), CSA Group reserves the right to flexibility outside of the stated range.
Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

Original job description

Employment Status:

Regular

Time Type:

Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:

This role will act as the senior on-site technical resource for CSA’s Toronto location and is accountable for the end-to-end delivery of site support services: end-user computing, endpoint build and lifecycle, the corporate mobile fleet, meeting room technology, print services, IT asset control and on-site infrastructure hands.

Responsibilities:

Acts as the technical resource and final on-site escalation point for the Toronto location, resolving complex end-user issues across hardware, operating systems, applications, and peripherals before engaging Tier 3, network, security, or vendor support.
Manages the on-site support queue in SolarWinds Service Desk, logging, categorizing, prioritizing, and resolving tickets against defined service level targets.
Builds, maintains, and publishes the standard laptop and desktop images, and images, configures, and deploys new devices so every device is delivered ready for the employee's first day.
Ensures deployed endpoints remain current on operating system versions, firmware, and security patches, and verifies required security configuration, including disk encryption, endpoint protection, and multi-factor authentication enrolment, prior to release.
Recovers, wipes, re-images, refurbishes, and repurposes returned laptops, and prepares end-of-life equipment for secure data destruction and disposal.
Procures, configures, deploys, and supports the corporate mobile fleet (Apple iOS), enrolling and managing devices in Microsoft Intune and performing remote lock or wipe as needed.
Installs, configures, and troubleshoots the Xerox multifunction device fleet, including print queues, secure print release, and consumables management.
Installs, cables, and commissions meeting room technology, including displays, cameras, and microphones, and configures and supports Microsoft Teams Rooms systems.
Provides hands-on technical setup and live support for on-site meetings, standards committee sessions, town halls, and events, including travel to off-site meetings as required.
Troubleshoots wireless connectivity and client-side network issues, escalating to the network team with structured diagnostic evidence, and acts as remote hands for directed work in the site network closet.
Owns and maintains the IT asset register across the full hardware lifecycle, and manages the IT stock room, including spares, consumables, reorder points, and periodic inventory reconciliation.
Delivers IT onboarding for new hires, including equipment handover and account provisioning, and executes offboarding activities, including equipment recovery and access removal.
Documents resolutions, builds and maintains knowledge base articles and site runbooks, and drives down repeat ticket volume through self-service and permanent fixes.
Escorts and oversees third-party vendors and contractors performing technology work on site, holding service providers to agreed response and quality expectations.
Provides guidance, coaching, and knowledge transfer to less experienced technicians, managed service providers, and colleagues supporting other CSA locations.
Demonstrates superior customer service, supporting users at all technical skill levels in person and over the phone, and closes tickets to user satisfaction.

Preferred Education & Experience:

Information Technology related Bachelor Degree or College Diploma or equivalent, or degree with 5 plus years of information systems experience.
Broad practical knowledge of end-user computing hardware, Windows and macOS operating systems, endpoint management tooling, and common business applications.
Working knowledge of core networking concepts (TCP/IP, DNS, DHCP, VPN, wireless connectivity) sufficient to isolate and resolve client-side issues and escalate with evidence.
Practical audio-visual skills, including low-voltage cabling, display and camera mounting, and room commissioning.
Strong problem-solving skills, with a structured, methodical approach to isolating root causes and a preference for permanent fixes over workarounds.
High degree of self-motivation, personal discipline, and accountability, with the ability to work productively without direct supervision.
Strong organizational and prioritization skills, with the ability to manage competing demands and scheduled project work concurrently.
Valid driver's license is required, with travel within Canada to support standards committee meetings and other CSA locations.
Certifications considered an asset: CompTIA A+ or Network+, Microsoft 365 Certified: Modern Desktop Administrator Associate, ITIL Foundation, or AVIXA CTS. Bilingualism (English/French) is considered an asset.

This position requires regular in-person attendance and punctuality in accordance with Company policies. Additionally, the ability to interact well with other employees and work overtime, as necessary, is required.

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at talentacquisition@csagroup.org if you require accommodation in the interview process.

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More about this job

Responsibilities

The role serves as the senior on-site technical resource responsible for end-to-end site support, including endpoint lifecycle management, meeting room technology, and IT asset control. The incumbent will manage the on-site support queue, resolve complex technical issues, and provide hands-on support for meetings and events.

Requirements

Candidates should possess a Bachelor's degree or College Diploma in Information Technology with at least 5 years of relevant experience. Proficiency in end-user computing hardware, operating systems, networking concepts, and audio-visual equipment is required.

Skills

End-user computing
Endpoint management
Hardware troubleshooting
Windows
MacOS
Microsoft Intune
Microsoft Teams Rooms
Audio-visual support
Networking
IT asset management
Technical support
Service desk management
Cabling
System imaging
Customer service

Visa sponsorship

Not detected in the job text

Keywords

Systems Analyst
Help Desk
Endpoint Support
SolarWinds Service Desk
Microsoft Intune
Apple iOS
Microsoft Teams Rooms
TCP/IP
DNS
DHCP
VPN
IT Asset Management
CompTIA A+
Network+
ITIL Foundation
AVIXA CTS
Hardware Lifecycle
Desktop Imaging
Firmware
Security Patching
Disk Encryption
Multi-factor Authentication
Xerox
Audio-visual
Cabling
Technical Escalation
Onboarding
Offboarding
Vendor Management
Inventory Reconciliation

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