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Added 2 hours ago
CS
Senior Systems Analyst, Help Desk Manager & End Point Support
Canadian Standards Association
Toronto, ON
- Full-time
Acts as the technical resource and final on-site escalation point for the Toronto location, resolving complex end-user issues across hardware, operating systems, applications, and…
Added 4 hours ago
BH
Technical Support Analyst
Bayshore HealthCare
Toronto, ON · Scarborough, ON
- Full-time
The Technical Support Analyst is responsible for providing technical and operational IT leadership at the local branch level within the BHCS division. This role acts as the first point of…
Added 4 hours ago
RI
Senior Software Development Engineer in Test (SDET)
Rose International
Mississauga, ON
- Full-time
Observability & Bottleneck Identification: Analyze system bottlenecks across CPU, memory, database query execution, network latency, and JVM performance to provide actionable optimization…
Added 5 hours ago
Safe Mobility Analyst
City of Edmonton
AB
…Vision Zero goals by creating a more predictable, accessible, and safe transportation network for all…
Added 5 hours ago
GD
Systems Engineering Analysts - Working level
General Dynamics Missions System International
Calgary, AB
- Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 5 hours ago
GD
Senior Human Factors Engineering Analyst
General Dynamics Missions System International
Ottawa, ON
- $110,000 to $138,000 CAD / year
- Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 5 hours ago
M
Service Desk Analyst Tier 2
Microserve
AB · Edmonton, AB
- Full-time
Microserve is seeking an enthusiastic Service Desk Analyst - Tier 2 to join our team. The Service Desk Analyst, Tier 2 is the second level escalation path for Tier 1 support often involving…
Added 6 hours ago
Intern, Security Analyst - Winter Semester 2027
AlayaCare
Montreal, QC
You will collaborate with experienced security professionals and cross-functional teams across the organization, assisting with initiatives related to security operations, governance, risk…
Added 6 hours ago
SL
Analyst, Third Party Risk & Performance Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto Atria
- Full-time
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring,…
Added 7 hours ago
CO
Network Analyst
City of Leduc
Prince George, BC · Civic Centre
- Full-time
We are seeking a temporary, full-time Network Analyst to join our team for a two-year term starting January 04, 2027 & ending January 12, 2029. This role is ideal for a technology…
Added 7 hours ago
D
Software Engineer in Test
Dexian
Mississauga, ON
- Other
Observability & Bottleneck Identification: Analyze system bottlenecks across CPU, memory, database query execution, network latency, and JVM performance to provide actionable optimization…
Added 8 hours ago
D
Control, Risk and Compliance Analyst
Desjardins
Sainte-Thérèse, QC · Caisse Desjardins Thérèse-De Blainville
- Full-time
As a Control, Risk and Compliance Analyst, you help managers apply and carry out internal control, risk and compliance activities related to the distribution of savings/investment products…
Added 8 hours ago
B
Moves Analyst
BrokerLink
Calgary, AB · AB · Halifax, NS · Brantford, ON · Markham, ON · Oakville, ON · Toronto, ON
- Full-time
As a Moves Analyst, you’ll support the planning and execution of branch openings, office moves, and decommissions across the BrokerLink environment. You’ll complete onsite technology and…
Added 8 hours ago
SL
Network Operations Analyst
Sun Life
Waterloo, ON · Sun Life Waterloo King
- Full-time
Join Enterprise Network Services as a Network Operations Analyst supporting the network and connectivity services that enable data, voice and video communications. You will help operate,…
Added 8 hours ago
AE
Real Time Systems Analyst I
ATCO Electric
Vegreville, AB
- Full-time
The Real Time Systems Analyst I contributes to the team that is responsible for providing customer focused support to the System Operations Center by monitoring and maintaining the process…
Added 9 hours ago
S
Network Operations Analyst
Sunlife
Waterloo, ON
- Full-time
Join Enterprise Network Services as a Network Operations Analyst supporting the network and connectivity services that enable data, voice and video communications. You will help operate,…
Added 10 hours ago
AS
IT Procurement Project Manager
Alquemy Search & Consulting
Calgary, AB
- Contract
Your core mission is to act as the primary technical translator and bridge between technology teams and procurement. You will collaborate directly with Enterprise Architects, Infrastructure…
Added 10 hours ago
E
Security Consultant – Mobile & Web Application Security
Elastify
Toronto, ON · Greater Toronto Area, Canada
- Full-time
GIAC Mobile Device Security Analyst (GMOB) – from SANS SEC575: iOS and Android Application Security Analysis and Penetration Testing. This is the credential we value most for this role.
Added 10 hours ago
PC
Junior Security Analyst
ProServeIT Corporation
Charlottetown, PE
- Full-time
We’re searching for someone who has a genuine interest in technology and security who will be exposed to all areas of the security domain, as our projects are varied both in nature, size,…
Added 11 hours ago
W
Production Support Analyst (Akamai / Web Platforms)
W3Global
Toronto, ON
- $50 to $60 CAD / hour
- Contract
We are seeking a Production Support Analyst with strong experience in Akamai, web platform support, cloud technologies, and incident management. The role is responsible for monitoring,…
Added 11 hours ago
SM
RQ11680 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with extensive experience in Oracle PeopleSoft Human Capital Management (HCM), enterprise resource planning (ERP) systems, system analysis and…
Added 11 hours ago
SM
RQ11681 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with strong hands-on experience in Oracle PeopleSoft Human Capital Management (HCM), system analysis and design, application upgrades, and…
Added 12 hours ago
PT
System Analyst II
Paladin Technologies
Ottawa, ON
- Full-time
At Bosch Building Technologies we have a technology team serving our enterprise clients' physical security and audio video needs. The Systems Analyst will be responsible for delivering and…
Added 13 hours ago
A
Real Time Systems Analyst I
ATCO
Vegreville, AB
- Full-time
The Real Time Systems Analyst I contributes to the team that is responsible for providing customer focused support to the System Operations Center by monitoring and maintaining the process…
Added 15 hours ago
S
Senior Business Analyst, Business Functions, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
Reporting to the Manager, IT Product and Enterprise Architecture, the Senior Business Analyst is responsible for supporting the development and implementation of the BC Health Workday…

Canadian Standards Association

Senior Systems Analyst, Help Desk Manager & End Point Support

Toronto, ON, Canada

The typical hiring range for this position is $88,260-110,320, however, based on a variety of considerations (such as education, licenses, certifications and/or experience), CSA Group reserves the right to flexibility outside of the stated range. · Full-time

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Job details

Pay: The typical hiring range for this position is $88,260-110,320, however, based on a variety of considerations (such as education, licenses, certifications and/or experience), CSA Group reserves the right to flexibility outside of the stated range.
Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

Original job description

Employment Status:

Regular

Time Type:

Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:

This role will act as the senior on-site technical resource for CSA’s Toronto location and is accountable for the end-to-end delivery of site support services: end-user computing, endpoint build and lifecycle, the corporate mobile fleet, meeting room technology, print services, IT asset control and on-site infrastructure hands.

Responsibilities:

Acts as the technical resource and final on-site escalation point for the Toronto location, resolving complex end-user issues across hardware, operating systems, applications, and peripherals before engaging Tier 3, network, security, or vendor support.
Manages the on-site support queue in SolarWinds Service Desk, logging, categorizing, prioritizing, and resolving tickets against defined service level targets.
Builds, maintains, and publishes the standard laptop and desktop images, and images, configures, and deploys new devices so every device is delivered ready for the employee's first day.
Ensures deployed endpoints remain current on operating system versions, firmware, and security patches, and verifies required security configuration, including disk encryption, endpoint protection, and multi-factor authentication enrolment, prior to release.
Recovers, wipes, re-images, refurbishes, and repurposes returned laptops, and prepares end-of-life equipment for secure data destruction and disposal.
Procures, configures, deploys, and supports the corporate mobile fleet (Apple iOS), enrolling and managing devices in Microsoft Intune and performing remote lock or wipe as needed.
Installs, configures, and troubleshoots the Xerox multifunction device fleet, including print queues, secure print release, and consumables management.
Installs, cables, and commissions meeting room technology, including displays, cameras, and microphones, and configures and supports Microsoft Teams Rooms systems.
Provides hands-on technical setup and live support for on-site meetings, standards committee sessions, town halls, and events, including travel to off-site meetings as required.
Troubleshoots wireless connectivity and client-side network issues, escalating to the network team with structured diagnostic evidence, and acts as remote hands for directed work in the site network closet.
Owns and maintains the IT asset register across the full hardware lifecycle, and manages the IT stock room, including spares, consumables, reorder points, and periodic inventory reconciliation.
Delivers IT onboarding for new hires, including equipment handover and account provisioning, and executes offboarding activities, including equipment recovery and access removal.
Documents resolutions, builds and maintains knowledge base articles and site runbooks, and drives down repeat ticket volume through self-service and permanent fixes.
Escorts and oversees third-party vendors and contractors performing technology work on site, holding service providers to agreed response and quality expectations.
Provides guidance, coaching, and knowledge transfer to less experienced technicians, managed service providers, and colleagues supporting other CSA locations.
Demonstrates superior customer service, supporting users at all technical skill levels in person and over the phone, and closes tickets to user satisfaction.

Preferred Education & Experience:

Information Technology related Bachelor Degree or College Diploma or equivalent, or degree with 5 plus years of information systems experience.
Broad practical knowledge of end-user computing hardware, Windows and macOS operating systems, endpoint management tooling, and common business applications.
Working knowledge of core networking concepts (TCP/IP, DNS, DHCP, VPN, wireless connectivity) sufficient to isolate and resolve client-side issues and escalate with evidence.
Practical audio-visual skills, including low-voltage cabling, display and camera mounting, and room commissioning.
Strong problem-solving skills, with a structured, methodical approach to isolating root causes and a preference for permanent fixes over workarounds.
High degree of self-motivation, personal discipline, and accountability, with the ability to work productively without direct supervision.
Strong organizational and prioritization skills, with the ability to manage competing demands and scheduled project work concurrently.
Valid driver's license is required, with travel within Canada to support standards committee meetings and other CSA locations.
Certifications considered an asset: CompTIA A+ or Network+, Microsoft 365 Certified: Modern Desktop Administrator Associate, ITIL Foundation, or AVIXA CTS. Bilingualism (English/French) is considered an asset.

This position requires regular in-person attendance and punctuality in accordance with Company policies. Additionally, the ability to interact well with other employees and work overtime, as necessary, is required.

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at talentacquisition@csagroup.org if you require accommodation in the interview process.

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More about this job

Responsibilities

The role serves as the senior on-site technical resource responsible for end-to-end site support, including endpoint lifecycle management, meeting room technology, and IT asset control. The incumbent will manage the on-site support queue, resolve complex technical issues, and provide hands-on support for meetings and events.

Requirements

Candidates should possess a Bachelor's degree or College Diploma in Information Technology with at least 5 years of relevant experience. Proficiency in end-user computing hardware, operating systems, networking concepts, and audio-visual equipment is required.

Skills

End-user computing
Endpoint management
Hardware troubleshooting
Windows
MacOS
Microsoft Intune
Microsoft Teams Rooms
Audio-visual support
Networking
IT asset management
Technical support
Service desk management
Cabling
System imaging
Customer service

Visa sponsorship

Not detected in the job text

Keywords

Systems Analyst
Help Desk
Endpoint Support
SolarWinds Service Desk
Microsoft Intune
Apple iOS
Microsoft Teams Rooms
TCP/IP
DNS
DHCP
VPN
IT Asset Management
CompTIA A+
Network+
ITIL Foundation
AVIXA CTS
Hardware Lifecycle
Desktop Imaging
Firmware
Security Patching
Disk Encryption
Multi-factor Authentication
Xerox
Audio-visual
Cabling
Technical Escalation
Onboarding
Offboarding
Vendor Management
Inventory Reconciliation

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