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Added 19 mins ago
BG
Construction Project Manager
Brandt Group of Companies
Zehner
- Full-time
Brandt Developments has a position available for a Construction Project Manager at our Regina, SK location.
Added 19 mins ago
BC
Painter/Journeyperson
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Engineering & Maintenance, the Painter/Journeyperson is responsible for performing regular maintenance and painting services across hospital facilities. This…
Added 20 mins ago
NC
Solutions Architect
NAV CANADA
Ottawa, ON
- Full-time
Promotes and follows the Safety and Quality processes set forth by NAV CANADA within Engineering.
Added 49 mins ago
EV
Project Engineer
Edwards Vacuum
Bolton, ON
- Full-time
Assisting and supporting the Project Lead and Business Manager.
Added 49 mins ago
MI
Line Manager
Mondelēz International
Toronto, ON
- Full-time
Reporting to the Manufacturing Manager, the Line Manager is responsible for upholding excellence on a high-speed production line in a food manufacturing environment. The Line Manager is…
Added 49 mins ago
A
Enterprise Account Manager / Gestionnaire de compte client entreprise
AKUR8
Montreal, QC
- Full-time
Powered by expert engineering, data, product, and actuarial teams, Akur8 enables insurers to model risk up to 10x faster while maintaining transparency, explainability, and regulatory trust.
Added 49 mins ago
O
Manager, Software Development
OpenText
Waterloo, ON
- Full-time
As a Manager, Software Development, you will:
Added 49 mins ago
AS
Senior Chemist
Apex Systems
Mississauga, ON
- $40 to $45 USD / hour
- Contract
Immediately report to manager any delays in testing or if tasks cannot be completed.
Added 1 hour ago
LI
Product Manager
Lotus IT Solutions
Toronto, ON
- Contract
…Service Delivery and Procurement, is seeking a Senior Product Manager to join their team in Toronto. In this role, the consultant will own the full product lifecycle - from vision and…
Added 1 hour ago
SM
RQ11255 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…Sector Partner Portal, Campaign Management, Marketing, Resource Manager, and Public Sector eService would be an…
Added 1 hour ago
NS
2627-216 - Project Coordinator (PS2), NSCC International - Central Office
Nova Scotia Community College - NSCC
Halifax, NS
- Full-time
Reporting To The Manager, NSCC International And The Manager, International Learning (outbound), The Project Coordinator, NSCC International Will Be Responsible For:
Added 2 hours ago
A
Senior Manager, Quality Assurance Services
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Senior Manager, QA Services, you will have a unique opportunity to lead, manage and coach the Salesforce QA Services team to deliver world class experiences to our team…
Added 2 hours ago
W
Senior Mechanical Engineer
Worley
Vancouver, BC
- Full-time
Worley is seeking a Senior Material Handling Engineer / Project Manager to provide senior-level mechanical engineering, materials handling, and project management expertise within the…
Added 2 hours ago
W
Manager II, HSE
Worley
Edmonton, AB
- Full-time
…across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and…
Added 2 hours ago
M
Metro Estimating Lead
Microsoft
Goodwood, ON · Toronto, ON
- Full-time
This role serves as a key interface between engineering, construction, procurement, finance, cost and operations teams to ensure scope, schedule, risk, and delivery requirements are…
Added 2 hours ago
EC
Power Systems Automation Specialist/ Spécialiste en automatisation des systèmes électriques
Eaton Corporation
Dartmouth, NS · Kitchener, ON · Milton, ON · Mississauga, ON · Ottawa, ON · Laval, QC
- Full-time
…a technical contributor and project lead, you will provide engineering expertise for power management systems, industrial control systems, power monitoring applications, and…
Added 2 hours ago
EC
IT Operations US & Canada Business Relationship Manager
Eaton Corporation
Airdrie, AB · Calgary, AB · Burlington, ON
- Full-time
Eaton’s Electrical sector is currently seeking an IT Operations Business Relationship Manager (US and Canada) to join our PCS (Protection, Control and Solutions) team. This position can…
Added 2 hours ago
TG
Analyst
The Global Institute for Health and Human Rights
Chatham-Kent, ON · Chatham, ON
- Volunteer
…tailored. Whether you’re advising a global real estate investment manager or a corporate treasurer navigating interest rate risk, your ability to deliver value depends on your ability to…
Added 2 hours ago
NS
4th Class Power Engineer - Maintenance and Operations
Nova Scotia Health Authority
Waterford
- Internship
Reporting to the Chief Engineer and/or Assistant Manager, the 4th Class Engineer troubleshoots, maintains, and repairs facility infrastructure equipment and carries out maintenance and…
Added 2 hours ago
WI
HSE Site Representative
WSP in Canada
MB · Manitoba, Canada
- Full-time
With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.
Added 2 hours ago
BG
Technicien·ne d’atelier - Manutention | Heavy Equipment Technician - Material Handling
Brandt Group of Companies
Saint-Augustin-de-Desmaures, QC
- Full-time
Added 2 hours ago
HN
Production Manager
Hartmann North America
Brantford, ON
- $115,000 to $135,000 CAD / year
- Full-time
We require a Production Manager for our Brantford, Ontario location. The Production Manager is accountable for the safe, efficient, and compliant operation of the Hartmann Brantford…
Added 2 hours ago
TT
Project Engineer (Laval)
Trane Technologies
Longueuil, QC
- Full-time
…design activities for building automation systems. Applies engineering principles and practices for work on assigned projects. Designs cost effective control solutions to meet project…
Added 2 hours ago
TT
Project Engineer (Laval)
Trane Technologies
Laval, QC
- Full-time
…design activities for building automation systems. Applies engineering principles and practices for work on assigned projects. Designs cost effective control solutions to meet project…
Added 2 hours ago
S
Sr. Staff Technical Program Manager - Ads (Canada )
Shopify
Canada
- Full-time
As a TPM supporting Ads, you'll partner with Engineering, Product, Data Science, and business stakeholders to build and scale the advertising technology that connects merchants,…

Canadian Standards Association

Senior Systems Analyst, Help Desk Manager & End Point Support

Toronto, ON, Canada

The typical hiring range for this position is $88,260-110,320, however, based on a variety of considerations (such as education, licenses, certifications and/or experience), CSA Group reserves the right to flexibility outside of the stated range. · Full-time

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Job details

Pay: The typical hiring range for this position is $88,260-110,320, however, based on a variety of considerations (such as education, licenses, certifications and/or experience), CSA Group reserves the right to flexibility outside of the stated range.
Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

Original job description

Employment Status:

Regular

Time Type:

Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:

This role will act as the senior on-site technical resource for CSA’s Toronto location and is accountable for the end-to-end delivery of site support services: end-user computing, endpoint build and lifecycle, the corporate mobile fleet, meeting room technology, print services, IT asset control and on-site infrastructure hands.

Responsibilities:

Acts as the technical resource and final on-site escalation point for the Toronto location, resolving complex end-user issues across hardware, operating systems, applications, and peripherals before engaging Tier 3, network, security, or vendor support.
Manages the on-site support queue in SolarWinds Service Desk, logging, categorizing, prioritizing, and resolving tickets against defined service level targets.
Builds, maintains, and publishes the standard laptop and desktop images, and images, configures, and deploys new devices so every device is delivered ready for the employee's first day.
Ensures deployed endpoints remain current on operating system versions, firmware, and security patches, and verifies required security configuration, including disk encryption, endpoint protection, and multi-factor authentication enrolment, prior to release.
Recovers, wipes, re-images, refurbishes, and repurposes returned laptops, and prepares end-of-life equipment for secure data destruction and disposal.
Procures, configures, deploys, and supports the corporate mobile fleet (Apple iOS), enrolling and managing devices in Microsoft Intune and performing remote lock or wipe as needed.
Installs, configures, and troubleshoots the Xerox multifunction device fleet, including print queues, secure print release, and consumables management.
Installs, cables, and commissions meeting room technology, including displays, cameras, and microphones, and configures and supports Microsoft Teams Rooms systems.
Provides hands-on technical setup and live support for on-site meetings, standards committee sessions, town halls, and events, including travel to off-site meetings as required.
Troubleshoots wireless connectivity and client-side network issues, escalating to the network team with structured diagnostic evidence, and acts as remote hands for directed work in the site network closet.
Owns and maintains the IT asset register across the full hardware lifecycle, and manages the IT stock room, including spares, consumables, reorder points, and periodic inventory reconciliation.
Delivers IT onboarding for new hires, including equipment handover and account provisioning, and executes offboarding activities, including equipment recovery and access removal.
Documents resolutions, builds and maintains knowledge base articles and site runbooks, and drives down repeat ticket volume through self-service and permanent fixes.
Escorts and oversees third-party vendors and contractors performing technology work on site, holding service providers to agreed response and quality expectations.
Provides guidance, coaching, and knowledge transfer to less experienced technicians, managed service providers, and colleagues supporting other CSA locations.
Demonstrates superior customer service, supporting users at all technical skill levels in person and over the phone, and closes tickets to user satisfaction.

Preferred Education & Experience:

Information Technology related Bachelor Degree or College Diploma or equivalent, or degree with 5 plus years of information systems experience.
Broad practical knowledge of end-user computing hardware, Windows and macOS operating systems, endpoint management tooling, and common business applications.
Working knowledge of core networking concepts (TCP/IP, DNS, DHCP, VPN, wireless connectivity) sufficient to isolate and resolve client-side issues and escalate with evidence.
Practical audio-visual skills, including low-voltage cabling, display and camera mounting, and room commissioning.
Strong problem-solving skills, with a structured, methodical approach to isolating root causes and a preference for permanent fixes over workarounds.
High degree of self-motivation, personal discipline, and accountability, with the ability to work productively without direct supervision.
Strong organizational and prioritization skills, with the ability to manage competing demands and scheduled project work concurrently.
Valid driver's license is required, with travel within Canada to support standards committee meetings and other CSA locations.
Certifications considered an asset: CompTIA A+ or Network+, Microsoft 365 Certified: Modern Desktop Administrator Associate, ITIL Foundation, or AVIXA CTS. Bilingualism (English/French) is considered an asset.

This position requires regular in-person attendance and punctuality in accordance with Company policies. Additionally, the ability to interact well with other employees and work overtime, as necessary, is required.

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at talentacquisition@csagroup.org if you require accommodation in the interview process.

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More about this job

Responsibilities

The role serves as the senior on-site technical resource responsible for end-to-end site support, including endpoint lifecycle management, meeting room technology, and IT asset control. The incumbent will manage the on-site support queue, resolve complex technical issues, and provide hands-on support for meetings and events.

Requirements

Candidates should possess a Bachelor's degree or College Diploma in Information Technology with at least 5 years of relevant experience. Proficiency in end-user computing hardware, operating systems, networking concepts, and audio-visual equipment is required.

Skills

End-user computing
Endpoint management
Hardware troubleshooting
Windows
MacOS
Microsoft Intune
Microsoft Teams Rooms
Audio-visual support
Networking
IT asset management
Technical support
Service desk management
Cabling
System imaging
Customer service

Visa sponsorship

Not detected in the job text

Keywords

Systems Analyst
Help Desk
Endpoint Support
SolarWinds Service Desk
Microsoft Intune
Apple iOS
Microsoft Teams Rooms
TCP/IP
DNS
DHCP
VPN
IT Asset Management
CompTIA A+
Network+
ITIL Foundation
AVIXA CTS
Hardware Lifecycle
Desktop Imaging
Firmware
Security Patching
Disk Encryption
Multi-factor Authentication
Xerox
Audio-visual
Cabling
Technical Escalation
Onboarding
Offboarding
Vendor Management
Inventory Reconciliation

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