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Added 11 mins ago
TC
Release Manager
Tata Consultancy Services
Toronto, ON
- $90,000 to $100,000 CAD / year
- Full-time
…in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer…
Added 11 mins ago
MB
Principal Product Manager - Betting Platform
Martyn Bassett Associates
Toronto, ON
- Full-time
We are seeking a Principal Product Manager to lead the next phase of a consumer sports content and betting platform across web and mobile.
Added 11 mins ago
PC
Environmental Health Safety Coordinator
Precision Castparts Corp., Canada
Concord, ON
- Full-time
Post-secondary education in Occupational Health and Safety, Environmental Science, Engineering, or a related field is preferred.
Added 11 mins ago
CO
Project Manager, Parks Delivery
City of Vaughan
Vaughan, ON
- $126,650 to $148,162 CAD / year
- Contract
The Facilities and Parks Delivery Department is currently seeking a full-time Project Manager on a 2-year contract to lead exciting parks, trails and open space projects. Our diverse…
Added 12 mins ago
Estimator
State Window Corporation
Vaughan, ON
Reports directly to the Estimating Manager. The Estimator is responsible for preparing accurate and timely takeoffs for projects involving Window Wall, Curtain Wall, Railings, Metal Panels,…
Added 12 mins ago
S
Project Manager - Civil Infrastructure
Stantec
Toronto, ON
- Full-time
The role of the Project Manager is to work independently or as a team member on a range of small to large civil infrastructure projects. You may be involved in various aspects of a project…
Added 27 mins ago
B
Director, Quantitative Developer (C#)
BMO
Toronto, ON · FCP
- Full-time
Join the Quantitative Engineering team at BMO Global Markets and take your skills to the next level! As a Quantitative Engineer, you will have the opportunity to work on the derivatives…
Added 41 mins ago
HE
CADD Technician – MDOT Projects
Hennessey Engineers
Brampton, ON · Regional Municipality of Peel, ON
- Full-time
Reports To: Project Manager / Senior Design Engineer
Added 41 mins ago
V
Senior Product Manager, Payments Gateway
Versapay
Canada
- Full-time
…thinking, customer empathy, and strong execution. As Senior Product Manager, Payments Gateway, you will own Versapay’s payment gateways: the platform every Versapay payment flows through,…
Added 41 mins ago
BI
Product Owner With Backlog Management, Agile & Scrum Experience
BURGEON IT SERVICES
Toronto, ON
- Contract
An experienced Software Development Manager/Product Owner to lead the development and delivery of scalable, customer-centric solutions in an Agile environment.
Added 41 mins ago
SH
Project Manager, Digital and Enterprise Solutions
Spectrum Health Care (SHC)
Toronto, ON
- Full-time
…milestone improves lives. Spectrum Health Care is seeking a Project Manager, Digital and Enterprise Solutions to drive our daily project activities and keep our cross-functional teams…
Added 41 mins ago
O
Scheduling Manager
ONxpress
Toronto, ON
- Full-time
Undergraduate degree in, Engineering, or equivalent experience.
Added 41 mins ago
NC
Solutions Architect
NAV CANADA
Ottawa, ON
- Full-time
Promotes and follows the Safety and Quality processes set forth by NAV CANADA within Engineering.
Added 42 mins ago
N
Project Manager
Newmark
Calgary, AB
- Full-time
As a Project Manager at Newmark, you will play a crucial role in overseeing and delivering successful commercial real-estate projects on behalf of our valued clients. Your expertise in…
Added 42 mins ago
Commercial Manager
Aecon
Gibbons, AB
Under the direction of the Project Director, the Commercial (Contracts) Manager will provide highly specialized knowledge in overseeing the commercial strategy on a project. This individual…
Added 56 mins ago
PG
Senior Manager Agile Program Management
Publicis Groupe Holdings B.V
Calgary, AB
- Full-time
…fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave…
Added 56 mins ago
HG
DevOps Technical Lead
Hypertec Group
QC · Saint-Laurent, QC
- Full-time
Provide technical leadership and guidance to DevOps engineers, helping coordinate priorities, resolve challenges, and deliver effective engineering solutions.
Added 56 mins ago
T
Production Planner
Techo-Bloc
Longueuil, QC · Saint-Hubert, Québec
- Full-time
You won’t be learning alone. You’ll be coached day to day by our Planning Manager and colleagues.
Added 56 mins ago
T
Senior Production Planner
Techo-Bloc
Longueuil, QC · Saint-Hubert, Québec
- Full-time
Influence that counts. You’ll work side by side with the Planning Manager and have a direct voice with production, procurement and sales.
Added 56 mins ago
EG
Safety Chief - RAMS and Systems Assurance
Egis Group
Toronto, ON · Hamilton, Ontario
- Full-time
…light rail projects. The position reports to the System Safety Manager and provides technical and people leadership to a multidisciplinary RAMS and systems assurance…
Added 56 mins ago
AI
Manager, Engineering and Project Management
American Iron and Metal
Hamilton, ON
- Full-time
The Manager, Engineering and Project Management is responsible for leading the planning, execution, and delivery of construction, mechanical, and facility improvement projects across…
Added 1 hour ago
T
Senior Production Planner
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Full-time
Influence that counts. You’ll work side by side with the Planning Manager and have a direct voice with production, procurement and sales.
Added 1 hour ago
EI
Safety Chief - RAMS and Systems Assurance
Egis in Canada
Toronto, ON
- Full-time
…light rail projects. The position reports to the System Safety Manager and provides technical and people leadership to a multidisciplinary RAMS and systems assurance…
Added 1 hour ago
P
Desktop Senior Engineer
PeoplePilot
Montreal, QC
- $110,000 to $120,000 CAD / year
- Full-time
Manage endpoint devices using Microsoft Intune, Microsoft Endpoint Manager, and SCCM/MECM.
Added 1 hour ago
HA
Sr Advanced Project Engineer – New Product Development
Honeywell Aerospace
Mississauga, ON
- Full-time
You will report directly to our Sr Engineering Program Manager and you will work out of our Mississauga, ON location on a hybrid work schedule.

Canadian Standards Association

Senior Systems Analyst, Help Desk Manager & End Point Support

Toronto, ON, Canada

The typical hiring range for this position is $88,260-110,320, however, based on a variety of considerations (such as education, licenses, certifications and/or experience), CSA Group reserves the right to flexibility outside of the stated range. · Full-time

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Job details

Pay: The typical hiring range for this position is $88,260-110,320, however, based on a variety of considerations (such as education, licenses, certifications and/or experience), CSA Group reserves the right to flexibility outside of the stated range.
Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

Original job description

Employment Status:

Regular

Time Type:

Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:

This role will act as the senior on-site technical resource for CSA’s Toronto location and is accountable for the end-to-end delivery of site support services: end-user computing, endpoint build and lifecycle, the corporate mobile fleet, meeting room technology, print services, IT asset control and on-site infrastructure hands.

Responsibilities:

Acts as the technical resource and final on-site escalation point for the Toronto location, resolving complex end-user issues across hardware, operating systems, applications, and peripherals before engaging Tier 3, network, security, or vendor support.
Manages the on-site support queue in SolarWinds Service Desk, logging, categorizing, prioritizing, and resolving tickets against defined service level targets.
Builds, maintains, and publishes the standard laptop and desktop images, and images, configures, and deploys new devices so every device is delivered ready for the employee's first day.
Ensures deployed endpoints remain current on operating system versions, firmware, and security patches, and verifies required security configuration, including disk encryption, endpoint protection, and multi-factor authentication enrolment, prior to release.
Recovers, wipes, re-images, refurbishes, and repurposes returned laptops, and prepares end-of-life equipment for secure data destruction and disposal.
Procures, configures, deploys, and supports the corporate mobile fleet (Apple iOS), enrolling and managing devices in Microsoft Intune and performing remote lock or wipe as needed.
Installs, configures, and troubleshoots the Xerox multifunction device fleet, including print queues, secure print release, and consumables management.
Installs, cables, and commissions meeting room technology, including displays, cameras, and microphones, and configures and supports Microsoft Teams Rooms systems.
Provides hands-on technical setup and live support for on-site meetings, standards committee sessions, town halls, and events, including travel to off-site meetings as required.
Troubleshoots wireless connectivity and client-side network issues, escalating to the network team with structured diagnostic evidence, and acts as remote hands for directed work in the site network closet.
Owns and maintains the IT asset register across the full hardware lifecycle, and manages the IT stock room, including spares, consumables, reorder points, and periodic inventory reconciliation.
Delivers IT onboarding for new hires, including equipment handover and account provisioning, and executes offboarding activities, including equipment recovery and access removal.
Documents resolutions, builds and maintains knowledge base articles and site runbooks, and drives down repeat ticket volume through self-service and permanent fixes.
Escorts and oversees third-party vendors and contractors performing technology work on site, holding service providers to agreed response and quality expectations.
Provides guidance, coaching, and knowledge transfer to less experienced technicians, managed service providers, and colleagues supporting other CSA locations.
Demonstrates superior customer service, supporting users at all technical skill levels in person and over the phone, and closes tickets to user satisfaction.

Preferred Education & Experience:

Information Technology related Bachelor Degree or College Diploma or equivalent, or degree with 5 plus years of information systems experience.
Broad practical knowledge of end-user computing hardware, Windows and macOS operating systems, endpoint management tooling, and common business applications.
Working knowledge of core networking concepts (TCP/IP, DNS, DHCP, VPN, wireless connectivity) sufficient to isolate and resolve client-side issues and escalate with evidence.
Practical audio-visual skills, including low-voltage cabling, display and camera mounting, and room commissioning.
Strong problem-solving skills, with a structured, methodical approach to isolating root causes and a preference for permanent fixes over workarounds.
High degree of self-motivation, personal discipline, and accountability, with the ability to work productively without direct supervision.
Strong organizational and prioritization skills, with the ability to manage competing demands and scheduled project work concurrently.
Valid driver's license is required, with travel within Canada to support standards committee meetings and other CSA locations.
Certifications considered an asset: CompTIA A+ or Network+, Microsoft 365 Certified: Modern Desktop Administrator Associate, ITIL Foundation, or AVIXA CTS. Bilingualism (English/French) is considered an asset.

This position requires regular in-person attendance and punctuality in accordance with Company policies. Additionally, the ability to interact well with other employees and work overtime, as necessary, is required.

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at talentacquisition@csagroup.org if you require accommodation in the interview process.

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More about this job

Responsibilities

The role serves as the senior on-site technical resource responsible for end-to-end site support, including endpoint lifecycle management, meeting room technology, and IT asset control. The incumbent will manage the on-site support queue, resolve complex technical issues, and provide hands-on support for meetings and events.

Requirements

Candidates should possess a Bachelor's degree or College Diploma in Information Technology with at least 5 years of relevant experience. Proficiency in end-user computing hardware, operating systems, networking concepts, and audio-visual equipment is required.

Skills

End-user computing
Endpoint management
Hardware troubleshooting
Windows
MacOS
Microsoft Intune
Microsoft Teams Rooms
Audio-visual support
Networking
IT asset management
Technical support
Service desk management
Cabling
System imaging
Customer service

Visa sponsorship

Not detected in the job text

Keywords

Systems Analyst
Help Desk
Endpoint Support
SolarWinds Service Desk
Microsoft Intune
Apple iOS
Microsoft Teams Rooms
TCP/IP
DNS
DHCP
VPN
IT Asset Management
CompTIA A+
Network+
ITIL Foundation
AVIXA CTS
Hardware Lifecycle
Desktop Imaging
Firmware
Security Patching
Disk Encryption
Multi-factor Authentication
Xerox
Audio-visual
Cabling
Technical Escalation
Onboarding
Offboarding
Vendor Management
Inventory Reconciliation

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