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Added 1 hour ago
Supervisor - Risk Operations
Jobgether
Canada
Full-time
Act as the first escalation point for analyst-level issues, providing guidance and helping resolve operational challenges.
Added 1 hour ago
Innovation Analyst
Procom
Toronto, ON
Full-time
On behalf of our Enterprise client, Procom is searching for an Innovation Analyst for a permanent role. This position is a hybrid position with 4 days onsite at our client’s Toronto office.
Added 3 hours ago
Senior Systems Analyst, Help Desk Manager & End Point Support
Canadian Standards Association
Toronto, ON
Full-time
…applications, and peripherals before engaging Tier 3, network, security, or vendor…
Added 3 hours ago
Senior Business Analyst
T&T Supermarket
Richmond, BC
Full-time
Reporting to the IT Manager – Business Engagement, the Senior Business Analyst is responsible for the implementing of technology solutions to the business in a cost-effective way by…
Added 4 hours ago
IT Build Analyst
TD
Toronto, ON · Mississauga, ON
Full-time
Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations
Added 4 hours ago
Analyst, Business
IMAX
Mississauga, ON · Sheridan Park
Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 4 hours ago
Service desk Analyst at Client site in Ottawa
DXC Technology
Ottawa, ON
Full-time
…services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern…
Added 5 hours ago
Senior Visualization Professional
Capgemini
Mississauga, ON
- Establish Power BI governance, security, and deployment standards.
Added 5 hours ago
Senior Information and Data Security Analyst (Global Security)
Royal Bank of Canada
Toronto, ON
Full-time
We are seeking an experienced Senior Information and Data Security Analyst to join our cross-functional team supporting RBC's data security infrastructure. In this role you will provide…
Added 6 hours ago
Group Annuity Administrator
TELUS Health
Toronto, ON
$39,900 to $74,100 CAD / year
Full-time
As an analyst, you’ll play a critical role in administering group annuity plans and providing administration support. Here’s what you’ll do:
Added 6 hours ago
Senior Application Analyst
Classic Fire + Life Safety
Toronto, ON
Full-time
The Senior Application Analyst serves as the organization’s primary subject matter expert for a portfolio of business-critical software applications spanning construction project…
Added 8 hours ago
Workday Analyst
Tilray Brands, Inc.
Toronto, ON
$80,000 to $90,000 CAD / year
Full-time
…agencies or organizations that seek certain personal or financial information from you (e.g. passwords, login ids, credit card information). Tilray does not charge any application,…
Added 8 hours ago
Analyst - PC Support, Information Technology - JWS (35hrs)
Halton District School Board
Burlington, ON
Full-time
Location: J.W. Singleton Education Centre- Information Technology Department
Added 8 hours ago
Senior QA Analyst
WestJet
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Full-time
…business testers, and contact center stakeholders, the Senior QA Analyst will develop and execute quality strategies that reflect both technical requirements and the real-world guest and…
Added 8 hours ago
Manager, Business Automation
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
Full-time
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring,…
Added 8 hours ago
Analyst, Automation Development
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
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Added 9 hours ago
Sr. Financial Analyst
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Added 9 hours ago
Information Technology Business Analyst
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Toronto, ON
Contract
We are seeking an experienced Senior Business Analyst to support enterprise security and identity management initiatives, with a focus on Multi-Factor Authentication (MFA) enablement,…
Added 9 hours ago
Group Annuity Administrator
LifeWorks
Toronto, ON
Full-time
As an analyst, you’ll play a critical role in administering group annuity plans and providing administration support. Here’s what you’ll do:
Added 9 hours ago
HR Business Systems Consultant
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Halifax, NS
Mastery of HR information systems and 3 or more years’ experience as an HR system “super user”, functional analyst/consultant, business analyst, or global administrator for SAP Human…
Added 10 hours ago
Sr. Financial Analyst
PointClickCare
Mississauga, ON
$81,000 to $99,000 CAD / year
Full-time
Reporting to the Senior Manager, the Senior Financial Analyst is a key member of the Finance team responsible for monthly, quarterly, and annual financial reporting. This includes, but is…
Added 10 hours ago
Senior QA Analyst
WestJet Group
Calgary, AB
…business testers, and contact center stakeholders, the Senior QA Analyst will develop and execute quality strategies that reflect both technical requirements and the real-world guest and…
Added 10 hours ago
Manager, Information Technology & Business Systems
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AB · Edmonton, AB
Full-time
Our client is seeking an engaged and passionate Manager, Information Technology & Business Systems.
Added 10 hours ago
Senior Compliance Analyst, Group AML
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Toronto, ON
Full-time
Reporting to VP, Audit & Conduct, the Senior Compliance Analyst, Group AML will take responsibility for key deliverables within a compliance project focused on Anti-Money Laundering…
Added 11 hours ago
Field Support Analyst
Imperial Brady
Montreal, QC · Saint-Laurent, QC
Imperial Brady Canada, leading national distributor, has a job open in Saint-Laurent. The Field Support Analyst serves as the primary IT point of contact for end users, ensuring a high…

Canadian Standards Association

Senior Systems Analyst, Help Desk Manager & End Point Support

Toronto, ON, Canada

Pay: The typical hiring range for this position is $88,260-110,320, however, based on a variety of considerations (such as education, licenses, certifications and/or experience), CSA Group reserves the right to flexibility outside of the stated range.
Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

Employment Status

Regular

Time Type

Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary

This role will act as the senior on-site technical resource for CSA’s Toronto location and is accountable for the end-to-end delivery of site support services: end-user computing, endpoint build and lifecycle, the corporate mobile fleet, meeting room technology, print services, IT asset control and on-site infrastructure hands.

Responsibilities

Acts as the technical resource and final on-site escalation point for the Toronto location, resolving complex end-user issues across hardware, operating systems, applications, and peripherals before engaging Tier 3, network, security, or vendor support.
Manages the on-site support queue in SolarWinds Service Desk, logging, categorizing, prioritizing, and resolving tickets against defined service level targets.
Builds, maintains, and publishes the standard laptop and desktop images, and images, configures, and deploys new devices so every device is delivered ready for the employee's first day.
Ensures deployed endpoints remain current on operating system versions, firmware, and security patches, and verifies required security configuration, including disk encryption, endpoint protection, and multi-factor authentication enrolment, prior to release.
Recovers, wipes, re-images, refurbishes, and repurposes returned laptops, and prepares end-of-life equipment for secure data destruction and disposal.
Procures, configures, deploys, and supports the corporate mobile fleet (Apple iOS), enrolling and managing devices in Microsoft Intune and performing remote lock or wipe as needed.
Installs, configures, and troubleshoots the Xerox multifunction device fleet, including print queues, secure print release, and consumables management.
Installs, cables, and commissions meeting room technology, including displays, cameras, and microphones, and configures and supports Microsoft Teams Rooms systems.
Provides hands-on technical setup and live support for on-site meetings, standards committee sessions, town halls, and events, including travel to off-site meetings as required.
Troubleshoots wireless connectivity and client-side network issues, escalating to the network team with structured diagnostic evidence, and acts as remote hands for directed work in the site network closet.
Owns and maintains the IT asset register across the full hardware lifecycle, and manages the IT stock room, including spares, consumables, reorder points, and periodic inventory reconciliation.
Delivers IT onboarding for new hires, including equipment handover and account provisioning, and executes offboarding activities, including equipment recovery and access removal.
Documents resolutions, builds and maintains knowledge base articles and site runbooks, and drives down repeat ticket volume through self-service and permanent fixes.
Escorts and oversees third-party vendors and contractors performing technology work on site, holding service providers to agreed response and quality expectations.
Provides guidance, coaching, and knowledge transfer to less experienced technicians, managed service providers, and colleagues supporting other CSA locations.
Demonstrates superior customer service, supporting users at all technical skill levels in person and over the phone, and closes tickets to user satisfaction.

Preferred Education & Experience

Information Technology related Bachelor Degree or College Diploma or equivalent, or degree with 5 plus years of information systems experience.
Broad practical knowledge of end-user computing hardware, Windows and macOS operating systems, endpoint management tooling, and common business applications.
Working knowledge of core networking concepts (TCP/IP, DNS, DHCP, VPN, wireless connectivity) sufficient to isolate and resolve client-side issues and escalate with evidence.
Practical audio-visual skills, including low-voltage cabling, display and camera mounting, and room commissioning.
Strong problem-solving skills, with a structured, methodical approach to isolating root causes and a preference for permanent fixes over workarounds.
High degree of self-motivation, personal discipline, and accountability, with the ability to work productively without direct supervision.
Strong organizational and prioritization skills, with the ability to manage competing demands and scheduled project work concurrently.
Valid driver's license is required, with travel within Canada to support standards committee meetings and other CSA locations.
Certifications considered an asset: CompTIA A+ or Network+, Microsoft 365 Certified: Modern Desktop Administrator Associate, ITIL Foundation, or AVIXA CTS. Bilingualism (English/French) is considered an asset.

This position requires regular in-person attendance and punctuality in accordance with Company policies. Additionally, the ability to interact well with other employees and work overtime, as necessary, is required.

The typical hiring range for this position is $88,260-110,320, however, based on a variety of considerations (such as education, licenses, certifications and/or experience), CSA Group reserves the right to flexibility outside of the stated range.

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at talentacquisition@csagroup.org if you require accommodation in the interview process.

Apply About employer

More about this job

Responsibilities

Acts as the senior on-site technical resource for the Toronto location, managing end-to-end delivery of site support services including endpoint lifecycle and mobile fleet management. Responsible for resolving complex technical escalations, maintaining IT assets, and supporting on-site meeting technology.

Requirements

Requires a degree or diploma in IT or 5+ years of experience with broad knowledge of Windows/macOS and core networking concepts. A valid driver's license is required for travel to support various CSA locations and meetings.

Skills

End-user Computing
Endpoint Management
Windows OS
macOS
Microsoft Intune
SolarWinds Service Desk
TCP/IP
DNS
DHCP
VPN
Audio-Visual Support
Microsoft Teams Rooms
IT Asset Management
Hardware Troubleshooting
Mobile Device Management
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

SolarWinds Service Desk
Microsoft Intune
Apple iOS
Xerox Multifunction Devices
Microsoft Teams Rooms
Disk Encryption
Multi-factor Authentication
CompTIA A+
CompTIA Network+
Microsoft 365 Certified
ITIL Foundation
AVIXA CTS
TCP/IP
DNS
DHCP
VPN
Endpoint Protection
IT Asset Register
Onboarding
Offboarding
Knowledge Base
Low-voltage Cabling
Public Safety
Technical Support
Hardware Lifecycle

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