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Added 3 hours ago
Senior Business System Analyst - Vernon - 24 Month Contract
Nature's Fare Markets
Vernon, BC
Full-time
We have an exciting opportunity within our IT team in Vernon for a 24 month contract Senior Business Systems Analyst (SBSA).
Added 5 hours ago
Senior Business System Analyst - Vernon - 24 Month Contract
Nature's Fare Markets
Vernon, BC
Full-time
We have an exciting opportunity within our IT team in Vernon for a 24 month contract Senior Business Systems Analyst (SBSA).
Added 7 hours ago
Cybersecurity Analyst - Incident Response
lululemon
Vancouver, BC
Full-time
…our team, we are looking for an experienced Cyber Security Senior…
Added 8 hours ago
Senior Cyber Security Network Analyst
Royal Bank of Canada
Toronto, ON
Full-time
Collaborates with business units, vendors, and internal teams to resolve incidents, deliver technical solutions, and address infrastructure and application security requirements.
Added 8 hours ago
Business Analyst - GOAPRDJP000001026
S M Software Solutions Inc
AB · Edmonton, AB
Full-time
We are looking for an experienced Business Analyst to support the Government of Alberta’s Technology and Innovation initiatives. The successful candidate will provide senior-level business…
Added 8 hours ago
Business Analyst - GOAPRDJP000001026
S M Software Solutions Inc
AB · Edmonton, AB
Full-time
We are looking for an experienced Business Analyst to support the Government of Alberta’s Technology and Innovation initiatives. The successful candidate will provide senior-level business…
Added 10 hours ago
Senior Systems Analyst, Help Desk Manager & End Point Support
Canadian Standards Association
Toronto, ON
Full-time
This role will act as the senior on-site technical resource for CSA’s Toronto location and is accountable for the end-to-end delivery of site support services: end-user computing, endpoint…
Added 10 hours ago
Senior Cyber Security Network Analyst
RBC
Toronto, ON
Full-time
Collaborates with business units, vendors, and internal teams to resolve incidents, deliver technical solutions, and address infrastructure and application security requirements.
Added 10 hours ago
Infrastructure Analyst
T&T Supermarket
Richmond, BC
$65,000 to $85,000 CAD / year
Full-time
Reporting to the Senior IT Manager - Technology Enablement, the Infrastructure Analyst is responsibility to bridge the gap between business requirements and technology solutions, analyze,…
Added 11 hours ago
IT Build Analyst
TD
Toronto, ON · Mississauga, ON
Full-time
Participate in projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational environment
Added 13 hours ago
Senior Information and Data Security Analyst (Global Security)
Royal Bank of Canada
Toronto, ON
Full-time
We are seeking an experienced Senior Information and Data Security Analyst to join our cross-functional team supporting RBC's data security infrastructure. In this role you will provide…
Added 14 hours ago
AI Adoption & Enablement Analyst
WSP in Canada
Montreal, QC
Full-time
The AI Adoption & Enablement Analyst ensures support readiness by creating knowledge base content and delivering targeted enablement for the Service Desk and OSS to improve first-contact…
Added 14 hours ago
Revenue Operations Analyst
AppHelp by AppDirect
Canada
Full-time
…partners - complementing AppDirect's subscription commerce infrastructure and Tackle's cloud marketplace capabilities to give customers a complete partner-led growth…
Added 14 hours ago
Senior Database Developer, Oracle
Scotiabank
Toronto, ON
The Senior Database Developer is a key position in the Financial Crimes Technology team, responsible for supporting and delivering system solutions. The successful candidate will work…
Added 15 hours ago
Specialist, Liquids Infrastructure Financial Analysis
Keyera
Calgary, AB
Full-time
The Specialist, Liquids Infrastructure Financial Analysis provides technical leadership and oversight to the analyst team while maintaining responsibility for a portfolio of complex assets…
Added 15 hours ago
Senior Treasury Analyst
Clarity Recruitment
Toronto, ON
$80,000 to $95,000 CAD / year
Full-time
Our client is one of Canada's largest publicly traded infrastructure and construction companies. They deliver major projects across nuclear, civil, utilities, industrial and urban…
Added 15 hours ago
Applications Development Sr Programmer Analyst- AVP -Mississauga
Citi
Mississauga, ON
Full-time
The Applications Development Senior Programmer Analyst is a pivotal technical professional who sits at the intersection of engineering excellence and enterprise impact - a builder,…
Added 15 hours ago
Senior Analyst, Data Platform DevOps
AIMCo
AB · Calgary, AB · Edmonton
Full-time
At AIMCo, data and technology are fundamental to delivering investment excellence. As a Senior Analyst, Data Platform DevOps, you will help build, operate, and evolve AIMCo's Modern Data…
Added 17 hours ago
Senior BI Analyst, Reporting & BI (m/f/x)
HelloFresh
Toronto, ON
As a Senior BI Analyst in the Reporting & BI team, you will be the owner of HelloFresh's data landscape for your domain. You will build and maintain the data infrastructure that powers…
Added 18 hours ago
Analyste sénior en gouvernance TI
REVAU
Montreal, QC
Full-time
We are seeking a Senior IT Governance Analyst with extensive experience in technology governance, identity and access management, systems administration, and cloud environments. In this…
Added 18 hours ago
AI Adoption & Enablement Analyst
WSP
Montreal, QC
The AI Adoption & Enablement Analyst ensures support readiness by creating knowledge base content and delivering targeted enablement for the Service Desk and OSS to improve first-contact…
Added 19 hours ago
Project Financial Analyst
Polaryn Solutions Inc.
Dartmouth, NS
Full-time
Reporting to the Senior Financial Analyst, the Project Financial Analyst independently completes assigned financial responsibilities within established policies, procedures, and funding…
Added 19 hours ago
Sr. IT Ops Analyst
TD
Mississauga, ON
Full-time
…multiple technologies like Network, Servers, SAN, Data Centre infrastructure, etc. This group is led by an AVP who reports directly into the VP of global Service Continuity Operations…
Added 19 hours ago
Project Financial Analyst
COVE
Dartmouth, NS
Full-time
Reporting to the Senior Financial Analyst, the Project Financial Analyst independently completes assigned financial responsibilities within established policies, procedures, and funding…
Added 20 hours ago
Senior Analyst, Program Controls (1-Year Term)
Atomic Energy of Canada, Ltd.
Ottawa, ON
Other
…future. Through strategic investments in science, technology, infrastructure, partnerships, and talent, AECL is helping to enable the next generation of Canadian nuclear leadership,…

Canadian Standards Association

Senior Systems Analyst, Help Desk Manager & End Point Support

Toronto, ON, Canada

Pay: The typical hiring range for this position is $88,260-110,320, however, based on a variety of considerations (such as education, licenses, certifications and/or experience), CSA Group reserves the right to flexibility outside of the stated range.
Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

Employment Status

Regular

Time Type

Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary

This role will act as the senior on-site technical resource for CSA’s Toronto location and is accountable for the end-to-end delivery of site support services: end-user computing, endpoint build and lifecycle, the corporate mobile fleet, meeting room technology, print services, IT asset control and on-site infrastructure hands.

Responsibilities

Acts as the technical resource and final on-site escalation point for the Toronto location, resolving complex end-user issues across hardware, operating systems, applications, and peripherals before engaging Tier 3, network, security, or vendor support.
Manages the on-site support queue in SolarWinds Service Desk, logging, categorizing, prioritizing, and resolving tickets against defined service level targets.
Builds, maintains, and publishes the standard laptop and desktop images, and images, configures, and deploys new devices so every device is delivered ready for the employee's first day.
Ensures deployed endpoints remain current on operating system versions, firmware, and security patches, and verifies required security configuration, including disk encryption, endpoint protection, and multi-factor authentication enrolment, prior to release.
Recovers, wipes, re-images, refurbishes, and repurposes returned laptops, and prepares end-of-life equipment for secure data destruction and disposal.
Procures, configures, deploys, and supports the corporate mobile fleet (Apple iOS), enrolling and managing devices in Microsoft Intune and performing remote lock or wipe as needed.
Installs, configures, and troubleshoots the Xerox multifunction device fleet, including print queues, secure print release, and consumables management.
Installs, cables, and commissions meeting room technology, including displays, cameras, and microphones, and configures and supports Microsoft Teams Rooms systems.
Provides hands-on technical setup and live support for on-site meetings, standards committee sessions, town halls, and events, including travel to off-site meetings as required.
Troubleshoots wireless connectivity and client-side network issues, escalating to the network team with structured diagnostic evidence, and acts as remote hands for directed work in the site network closet.
Owns and maintains the IT asset register across the full hardware lifecycle, and manages the IT stock room, including spares, consumables, reorder points, and periodic inventory reconciliation.
Delivers IT onboarding for new hires, including equipment handover and account provisioning, and executes offboarding activities, including equipment recovery and access removal.
Documents resolutions, builds and maintains knowledge base articles and site runbooks, and drives down repeat ticket volume through self-service and permanent fixes.
Escorts and oversees third-party vendors and contractors performing technology work on site, holding service providers to agreed response and quality expectations.
Provides guidance, coaching, and knowledge transfer to less experienced technicians, managed service providers, and colleagues supporting other CSA locations.
Demonstrates superior customer service, supporting users at all technical skill levels in person and over the phone, and closes tickets to user satisfaction.

Preferred Education & Experience

Information Technology related Bachelor Degree or College Diploma or equivalent, or degree with 5 plus years of information systems experience.
Broad practical knowledge of end-user computing hardware, Windows and macOS operating systems, endpoint management tooling, and common business applications.
Working knowledge of core networking concepts (TCP/IP, DNS, DHCP, VPN, wireless connectivity) sufficient to isolate and resolve client-side issues and escalate with evidence.
Practical audio-visual skills, including low-voltage cabling, display and camera mounting, and room commissioning.
Strong problem-solving skills, with a structured, methodical approach to isolating root causes and a preference for permanent fixes over workarounds.
High degree of self-motivation, personal discipline, and accountability, with the ability to work productively without direct supervision.
Strong organizational and prioritization skills, with the ability to manage competing demands and scheduled project work concurrently.
Valid driver's license is required, with travel within Canada to support standards committee meetings and other CSA locations.
Certifications considered an asset: CompTIA A+ or Network+, Microsoft 365 Certified: Modern Desktop Administrator Associate, ITIL Foundation, or AVIXA CTS. Bilingualism (English/French) is considered an asset.

This position requires regular in-person attendance and punctuality in accordance with Company policies. Additionally, the ability to interact well with other employees and work overtime, as necessary, is required.

The typical hiring range for this position is $88,260-110,320, however, based on a variety of considerations (such as education, licenses, certifications and/or experience), CSA Group reserves the right to flexibility outside of the stated range.

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at talentacquisition@csagroup.org if you require accommodation in the interview process.

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More about this job

Responsibilities

Acts as the senior on-site technical resource for the Toronto location, managing end-to-end delivery of site support services including endpoint lifecycle and mobile fleet management. Responsible for resolving complex technical escalations, maintaining IT assets, and supporting on-site meeting technology.

Requirements

Requires a degree or diploma in IT or 5+ years of experience with broad knowledge of Windows/macOS and core networking concepts. A valid driver's license is required for travel to support various CSA locations and meetings.

Skills

End-user Computing
Endpoint Management
Windows OS
macOS
Microsoft Intune
SolarWinds Service Desk
TCP/IP
DNS
DHCP
VPN
Audio-Visual Support
Microsoft Teams Rooms
IT Asset Management
Hardware Troubleshooting
Mobile Device Management
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

SolarWinds Service Desk
Microsoft Intune
Apple iOS
Xerox Multifunction Devices
Microsoft Teams Rooms
Disk Encryption
Multi-factor Authentication
CompTIA A+
CompTIA Network+
Microsoft 365 Certified
ITIL Foundation
AVIXA CTS
TCP/IP
DNS
DHCP
VPN
Endpoint Protection
IT Asset Register
Onboarding
Offboarding
Knowledge Base
Low-voltage Cabling
Public Safety
Technical Support
Hardware Lifecycle

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