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Added 20 mins ago
MS
Junior Power Trader / Trader d'énergie junior
McGill St Laurent
Montreal, QC
- Full-time
Phase 1 – Analyst (March to September 2027) *Start date may vary based on candidate availability.*
Added 1 hour ago
BE
Senior Business Analyst
BC Energy Regulator
Victoria, BC
- Full-time
Reporting to the Director, Information Systems (Director), the Senior Business Analyst (Analyst) plays a pivotal role in aligning business strategy with technology solutions to drive…
Added 2 hours ago
Senior Consultant
Infosys
ON
Infosys is seeking a Pega Business Analyst to join our team. You will be an expert contributing to distinct phases of the consulting lifecycle. You will be intensely involved in business…
Added 2 hours ago
AI
Senior Financial Reporting Analyst
American Iron & Metal (AIM)
Montreal, QC
- Full-time
We are seeking an experienced Senior Financial Reporting Analyst with a strong focus on consolidation to join our finance team. In this role, you will consolidate the financial statements…
Added 2 hours ago
CC
Analyste financier.ère sénior.e
Cellcom Communications - Cellcom.ca
Montreal, QC
- Full-time
We are currently looking for a Senior Financial Analyst who is ready to excel in a culture focused on performance, collaboration, and workplace enjoyment.
Added 2 hours ago
T
Credit Analyst II - TDAF
TD
Montreal, QC
- Full-time
The Credit Analyst provides dedicated credit management support to a Relationship Manager. The Credit Analyst reports to a Senior Manager in the TDAF Credit Management group.…
Added 2 hours ago
Business Analyst Finance Excellence
Purolator
ON · Mississauga, ON
A key focus of the role will be supporting daily, weekly, and monthly OTC reporting. The Business Analyst will learn existing reporting processes, act as a backup for critical reports,…
Added 2 hours ago
C
Senior Business Systems Analyst
Co-operators
Moncton, NB
- Full-time
As the Senior Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team…
Added 2 hours ago
C
Senior Business Systems Analyst
Co-operators
Mississauga, ON
- Full-time
As the Senior Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team…
Added 2 hours ago
C
Senior Business Systems Analyst
Co-operators
Guelph, ON
- Full-time
As the Senior Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team…
Added 2 hours ago
H
Senior Financial Analyst
Hays
Vancouver, BC
- $100,000 to $115,000 CAD / year
- Full-time
The Finance Analyst, FP&A is responsible for delivering high-quality operating and capital expenditure reporting, forecasting, and budget support. The role partners closely with budget…
Added 2 hours ago
C
Senior Income Tax Analyst
Co-operators
Burlington, ON
- Full-time
…passionately about you, our clients and our communities. As the Senior Income Tax Analyst, you will be responsible for the delivery of income tax compliance services to various insurance…
Added 3 hours ago
C
Senior Business Systems Analyst
Co-operators
Regina, SK
- Full-time
As the Senior Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team…
Added 3 hours ago
C
Senior Business Systems Analyst
Co-operators
Toronto, ON
- Full-time
As the Senior Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team…
Added 3 hours ago
C
Senior Business Systems Analyst
Co-operators
Montreal, QC
- Full-time
As the Senior Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team…
Added 3 hours ago
C
Senior Business Systems Analyst
Co-operators
Laval, QC
- Full-time
As the Senior Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team…
Added 3 hours ago
C
Senior Business Systems Analyst
Co-operators
Calgary, AB
- Full-time
As the Senior Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team…
Added 3 hours ago
AE
Senior Analyst - Customer Marketing
American Express
Toronto, ON
- Full-time
…teams across the organization, test new approaches, and use performance insights to continuously make the Cardmember experience…
Added 3 hours ago
CB
Analyst
CEM Benchmarking Inc.
Toronto, ON
- $65,000 to $80,000 CAD / year
We're looking for an Analyst to join our Production Team, where you'll build your skills through an apprenticeship-based model.
Added 3 hours ago
T
Account Manager III, National Real Estate Group (ATHN 399)
TD
AB
- Full-time
…credit analysis for own portfolio and may work with a Credit Analyst on most complex deals. The Account Manager III will develop a shadow portfolio of target businesses commensurate with…
Added 3 hours ago
Programmer Analyst Advisory(Mainframe Developer)
Scotiabank
Toronto, ON
The Senior Mainframe Developer is responsible for the design, development, maintenance, and support of Commercial Lending applications. The successful candidate will work closely with…
Added 3 hours ago
B
Senior Business Systems Analyst
BMO
Toronto, ON · BMOPLACE
- Full-time
…success of technology delivery initiatives. In working as a Senior Business Systems Analyst, you will apply an innovative, industry recognized Business Analysis Practice Framework, which…
Added 3 hours ago
A
Senior Analyst IT - SAP Basis
Agropur
Longueuil, QC · St-Hubert Campus
- Full-time
As a Senior IT Analyst – SAP Basis, you will be responsible for coordinating and supporting SAP Basis operations across our SAP landscape, with a primary focus on SAP RISE Private Cloud.
Added 3 hours ago
B&
Senior Billing & Financial Analyst
Black & McDonald Limited
Ottawa, ON
- $72,000 to $77,000 CAD / year
- Full-time
…contribute to a hardworking and innovative team. We currently have a Senior Billing & Financial Analyst position available in the Ottawa, Ontario…
Added 3 hours ago
B
Senior Business Systems Analyst
BMO
Toronto, ON
- Full-time
…success of technology delivery initiatives. In working as a Senior Business Systems Analyst, you will apply an innovative, industry recognized Business Analysis Practice Framework, which…

Canadian Standards Association

Senior Systems Analyst, Help Desk Manager & End Point Support

Toronto, ON, Canada

The typical hiring range for this position is $88,260-110,320, however, based on a variety of considerations (such as education, licenses, certifications and/or experience), CSA Group reserves the right to flexibility outside of the stated range. · Full-time

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Job details

Pay: The typical hiring range for this position is $88,260-110,320, however, based on a variety of considerations (such as education, licenses, certifications and/or experience), CSA Group reserves the right to flexibility outside of the stated range.
Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

Original job description

Employment Status

Regular

Time Type

Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary

This role will act as the senior on-site technical resource for CSA’s Toronto location and is accountable for the end-to-end delivery of site support services: end-user computing, endpoint build and lifecycle, the corporate mobile fleet, meeting room technology, print services, IT asset control and on-site infrastructure hands.

Responsibilities

Acts as the technical resource and final on-site escalation point for the Toronto location, resolving complex end-user issues across hardware, operating systems, applications, and peripherals before engaging Tier 3, network, security, or vendor support.
Manages the on-site support queue in SolarWinds Service Desk, logging, categorizing, prioritizing, and resolving tickets against defined service level targets.
Builds, maintains, and publishes the standard laptop and desktop images, and images, configures, and deploys new devices so every device is delivered ready for the employee's first day.
Ensures deployed endpoints remain current on operating system versions, firmware, and security patches, and verifies required security configuration, including disk encryption, endpoint protection, and multi-factor authentication enrolment, prior to release.
Recovers, wipes, re-images, refurbishes, and repurposes returned laptops, and prepares end-of-life equipment for secure data destruction and disposal.
Procures, configures, deploys, and supports the corporate mobile fleet (Apple iOS), enrolling and managing devices in Microsoft Intune and performing remote lock or wipe as needed.
Installs, configures, and troubleshoots the Xerox multifunction device fleet, including print queues, secure print release, and consumables management.
Installs, cables, and commissions meeting room technology, including displays, cameras, and microphones, and configures and supports Microsoft Teams Rooms systems.
Provides hands-on technical setup and live support for on-site meetings, standards committee sessions, town halls, and events, including travel to off-site meetings as required.
Troubleshoots wireless connectivity and client-side network issues, escalating to the network team with structured diagnostic evidence, and acts as remote hands for directed work in the site network closet.
Owns and maintains the IT asset register across the full hardware lifecycle, and manages the IT stock room, including spares, consumables, reorder points, and periodic inventory reconciliation.
Delivers IT onboarding for new hires, including equipment handover and account provisioning, and executes offboarding activities, including equipment recovery and access removal.
Documents resolutions, builds and maintains knowledge base articles and site runbooks, and drives down repeat ticket volume through self-service and permanent fixes.
Escorts and oversees third-party vendors and contractors performing technology work on site, holding service providers to agreed response and quality expectations.
Provides guidance, coaching, and knowledge transfer to less experienced technicians, managed service providers, and colleagues supporting other CSA locations.
Demonstrates superior customer service, supporting users at all technical skill levels in person and over the phone, and closes tickets to user satisfaction.

Preferred Education & Experience

Information Technology related Bachelor Degree or College Diploma or equivalent, or degree with 5 plus years of information systems experience.
Broad practical knowledge of end-user computing hardware, Windows and macOS operating systems, endpoint management tooling, and common business applications.
Working knowledge of core networking concepts (TCP/IP, DNS, DHCP, VPN, wireless connectivity) sufficient to isolate and resolve client-side issues and escalate with evidence.
Practical audio-visual skills, including low-voltage cabling, display and camera mounting, and room commissioning.
Strong problem-solving skills, with a structured, methodical approach to isolating root causes and a preference for permanent fixes over workarounds.
High degree of self-motivation, personal discipline, and accountability, with the ability to work productively without direct supervision.
Strong organizational and prioritization skills, with the ability to manage competing demands and scheduled project work concurrently.
Valid driver's license is required, with travel within Canada to support standards committee meetings and other CSA locations.
Certifications considered an asset: CompTIA A+ or Network+, Microsoft 365 Certified: Modern Desktop Administrator Associate, ITIL Foundation, or AVIXA CTS. Bilingualism (English/French) is considered an asset.

This position requires regular in-person attendance and punctuality in accordance with Company policies. Additionally, the ability to interact well with other employees and work overtime, as necessary, is required.

The typical hiring range for this position is $88,260-110,320, however, based on a variety of considerations (such as education, licenses, certifications and/or experience), CSA Group reserves the right to flexibility outside of the stated range.

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at talentacquisition@csagroup.org if you require accommodation in the interview process.

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More about this job

Responsibilities

Acts as the senior on-site technical resource for the Toronto location, managing end-to-end delivery of site support services including endpoint lifecycle and mobile fleet management. Responsible for resolving complex technical escalations, maintaining IT assets, and supporting on-site meeting technology.

Requirements

Requires a degree or diploma in IT or 5+ years of experience with broad knowledge of Windows/macOS and core networking concepts. A valid driver's license is required for travel to support various CSA locations and meetings.

Skills

End-user Computing
Endpoint Management
Windows OS
macOS
Microsoft Intune
SolarWinds Service Desk
TCP/IP
DNS
DHCP
VPN
Audio-Visual Support
Microsoft Teams Rooms
IT Asset Management
Hardware Troubleshooting
Mobile Device Management
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

SolarWinds Service Desk
Microsoft Intune
Apple iOS
Xerox Multifunction Devices
Microsoft Teams Rooms
Disk Encryption
Multi-factor Authentication
CompTIA A+
CompTIA Network+
Microsoft 365 Certified
ITIL Foundation
AVIXA CTS
TCP/IP
DNS
DHCP
VPN
Endpoint Protection
IT Asset Register
Onboarding
Offboarding
Knowledge Base
Low-voltage Cabling
Public Safety
Technical Support
Hardware Lifecycle

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