Jobs in Canada

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Added 6 mins ago
Business Analyst
Arkhya Tech Inc.
Canada
Contract
LoanIQ Business Analyst with strong expertise in commercial and syndicated lending operations. The ideal candidate will act as the bridge between business stakeholders and technology teams,…
Added 6 mins ago
Project Controls Analyst II
AltaLink
Calgary, AB
Full-time
…excited to share that we are hiring for a Project Controls Analyst II…
Added 6 mins ago
Analyste principale - Comptabilité
kdc/one, Knowlton
Knowlton, QC
Full-time
Reporting to the Director of Finance, the Accounting Analyst ensures the integrity and accuracy of financial information by performing the analyses necessary for decision-making. He or she…
Added 6 mins ago
Analyst II, Commercial Funding
First National Financial LP
Toronto, ON · East York, ON
Full-time
We are hiring an Analyst II, Commercial Funding!
Added 6 mins ago
WideOrbit Technical Analyst / Developer
Tata Consultancy Services
Toronto, ON
$100,000 to $130,000 CAD / year
Full-time
Experience with REST APIs, ETL, and system integrations.
Added 6 mins ago
Business Analyst (Junior)
Raise
Calgary, AB
Contract
Raise is currently hiring a Business Analyst on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.…
Added 35 mins ago
Business Analyst
Raymond James Ltd.
Vancouver, BC
Full-time
As a Business Analyst within the Raymond James Project Management Office, you will support a diverse portfolio of strategic, technical, and regulatory initiatives across multiple business…
Added 35 mins ago
Sr. Analyst Customs Compliance
Signet Jewelers
Markham, ON
Full-time
…developments; assess operational impact and implement approved tariff, system and procedure changes. Maintain customs manuals, training, audit evidence and performance reporting; identify…
Added 38 mins ago
Sr. Analyst, IT Quality Assurance
CIBC
Toronto, ON
Full-time
As a member of CIBC’s team, the Sr. Analyst, IT Quality Assurance is responsible for developing and executing test scenarios and scripts for functional system integration and acceptance…
Added 38 mins ago
Senior Analyst, Regulatory Reporting
EPCOR
AB · Edmonton, Alberta
Full-time · Temporary
We are hiring a full-time temporary Senior Analyst, Regulatory Reporting position for up to 11 months working out of Edmonton, AB. We welcome applications from internal and external…
Added 51 mins ago
Application / Solution Architect
Joblinxsapp
Fredericton, NB
Full-time
Develop, maintain and oversee solution design and system configuration documentation.
Added 51 mins ago
CA Gen Programmer / Programmer Analyst II
Joblinxsapp
Fredericton, NB
Full-time
Service New Brunswick is seeking an experienced CA Gen Programmer / Programmer Analyst II to support the development, deployment, maintenance, and enhancement of the Client Service Delivery…
Added 53 mins ago
Field Support Specialist (FSS)
Sysco
Toronto, ON · Buckhead Toronto
Full-time
…infrastructure within the organization. This role involves analyzing system performance, diagnosing issues, and ensuring smooth operation of IT systems and applications. The Analyst will…
Added 53 mins ago
Senior Business Analyst
Fountain Tire
Edmonton, AB
Other
Fountain Tire is seeking a dedicated Senior Business Analyst to be a key player in our Business Applications team based in our South Edmonton Corporate Head Office.
Added 1 hour ago
Field Support Specialist (FSS)
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
Full-time
…infrastructure within the organization. This role involves analyzing system performance, diagnosing issues, and ensuring smooth operation of IT systems and applications. The Analyst will…
Added 1 hour ago
Quality Control Analyst, Level 1 - Finished Products - 12 Month Contract
SGS
Mississauga, ON
Contract
…results are entered into the electronic Laboratory Information System or the Client’s Certificate of Analysis before submission to the QA…
Added 1 hour ago
Quality Control Analyst, Level 1 - Finished Products - 12 Month Contract
SGS
Mississauga, ON
Contract
…results are entered into the electronic Laboratory Information System or the Client’s Certificate of Analysis before submission to the QA…
Added 1 hour ago
ServiceNow Administrator / Automation Analyst
Harris Computer
PE · Prince Edward Island, Canada
Full-time
We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.
Added 1 hour ago
ServiceNow Administrator / Automation Analyst
Harris Computer
ON · Ontario, Canada
Full-time
We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.
Added 1 hour ago
Risk Analyst III #26-23925
US Tech Solutions
Toronto, ON
$43 to $45 CAD / hour
Contract
A Senior Analyst within Collateral Management will primarily be focused on the effective and efficient mitigation of counterparty credit risk.
Added 1 hour ago
Business Systems Analyst V #26-23520
US Tech Solutions
Toronto, ON
$80 to $85 CAD / hour
Contract
…CMOS/Coline application, assess changes required in existing CMOS system, it's integration with upstream and downstream…
Added 1 hour ago
ServiceNow Administrator / Automation Analyst
Harris Computer
MB · Manitoba, Canada
Full-time
We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.
Added 1 hour ago
ServiceNow Administrator / Automation Analyst
Harris Computer
BC · British Columbia, Canada
Full-time
We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.
Added 1 hour ago
ServiceNow Administrator / Automation Analyst
Harris Computer
SK · Saskatchewan, Canada
Full-time
We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.
Added 1 hour ago
ServiceNow Administrator / Automation Analyst
Harris Computer
AB · Alberta, Canada
Full-time
We are seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continued improvement of our ServiceNow platform.

Canadian Standards Association

Senior Systems Analyst, Help Desk Manager & End Point Support

Toronto, ON, Canada

Pay: The typical hiring range for this position is $88,260-110,320, however, based on a variety of considerations (such as education, licenses, certifications and/or experience), CSA Group reserves the right to flexibility outside of the stated range.
Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

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Applications open in a new tab.

Original job description

Employment Status

Regular

Time Type

Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary

This role will act as the senior on-site technical resource for CSA’s Toronto location and is accountable for the end-to-end delivery of site support services: end-user computing, endpoint build and lifecycle, the corporate mobile fleet, meeting room technology, print services, IT asset control and on-site infrastructure hands.

Responsibilities

Acts as the technical resource and final on-site escalation point for the Toronto location, resolving complex end-user issues across hardware, operating systems, applications, and peripherals before engaging Tier 3, network, security, or vendor support.
Manages the on-site support queue in SolarWinds Service Desk, logging, categorizing, prioritizing, and resolving tickets against defined service level targets.
Builds, maintains, and publishes the standard laptop and desktop images, and images, configures, and deploys new devices so every device is delivered ready for the employee's first day.
Ensures deployed endpoints remain current on operating system versions, firmware, and security patches, and verifies required security configuration, including disk encryption, endpoint protection, and multi-factor authentication enrolment, prior to release.
Recovers, wipes, re-images, refurbishes, and repurposes returned laptops, and prepares end-of-life equipment for secure data destruction and disposal.
Procures, configures, deploys, and supports the corporate mobile fleet (Apple iOS), enrolling and managing devices in Microsoft Intune and performing remote lock or wipe as needed.
Installs, configures, and troubleshoots the Xerox multifunction device fleet, including print queues, secure print release, and consumables management.
Installs, cables, and commissions meeting room technology, including displays, cameras, and microphones, and configures and supports Microsoft Teams Rooms systems.
Provides hands-on technical setup and live support for on-site meetings, standards committee sessions, town halls, and events, including travel to off-site meetings as required.
Troubleshoots wireless connectivity and client-side network issues, escalating to the network team with structured diagnostic evidence, and acts as remote hands for directed work in the site network closet.
Owns and maintains the IT asset register across the full hardware lifecycle, and manages the IT stock room, including spares, consumables, reorder points, and periodic inventory reconciliation.
Delivers IT onboarding for new hires, including equipment handover and account provisioning, and executes offboarding activities, including equipment recovery and access removal.
Documents resolutions, builds and maintains knowledge base articles and site runbooks, and drives down repeat ticket volume through self-service and permanent fixes.
Escorts and oversees third-party vendors and contractors performing technology work on site, holding service providers to agreed response and quality expectations.
Provides guidance, coaching, and knowledge transfer to less experienced technicians, managed service providers, and colleagues supporting other CSA locations.
Demonstrates superior customer service, supporting users at all technical skill levels in person and over the phone, and closes tickets to user satisfaction.

Preferred Education & Experience

Information Technology related Bachelor Degree or College Diploma or equivalent, or degree with 5 plus years of information systems experience.
Broad practical knowledge of end-user computing hardware, Windows and macOS operating systems, endpoint management tooling, and common business applications.
Working knowledge of core networking concepts (TCP/IP, DNS, DHCP, VPN, wireless connectivity) sufficient to isolate and resolve client-side issues and escalate with evidence.
Practical audio-visual skills, including low-voltage cabling, display and camera mounting, and room commissioning.
Strong problem-solving skills, with a structured, methodical approach to isolating root causes and a preference for permanent fixes over workarounds.
High degree of self-motivation, personal discipline, and accountability, with the ability to work productively without direct supervision.
Strong organizational and prioritization skills, with the ability to manage competing demands and scheduled project work concurrently.
Valid driver's license is required, with travel within Canada to support standards committee meetings and other CSA locations.
Certifications considered an asset: CompTIA A+ or Network+, Microsoft 365 Certified: Modern Desktop Administrator Associate, ITIL Foundation, or AVIXA CTS. Bilingualism (English/French) is considered an asset.

This position requires regular in-person attendance and punctuality in accordance with Company policies. Additionally, the ability to interact well with other employees and work overtime, as necessary, is required.

The typical hiring range for this position is $88,260-110,320, however, based on a variety of considerations (such as education, licenses, certifications and/or experience), CSA Group reserves the right to flexibility outside of the stated range.

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at talentacquisition@csagroup.org if you require accommodation in the interview process.

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More about this job

Responsibilities

Acts as the senior on-site technical resource for the Toronto location, managing end-to-end delivery of site support services including endpoint lifecycle and mobile fleet management. Responsible for resolving complex technical escalations, maintaining IT assets, and supporting on-site meeting technology.

Requirements

Requires a degree or diploma in IT or 5+ years of experience with broad knowledge of Windows/macOS and core networking concepts. A valid driver's license is required for travel to support various CSA locations and meetings.

Skills

End-user Computing
Endpoint Management
Windows OS
macOS
Microsoft Intune
SolarWinds Service Desk
TCP/IP
DNS
DHCP
VPN
Audio-Visual Support
Microsoft Teams Rooms
IT Asset Management
Hardware Troubleshooting
Mobile Device Management
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

SolarWinds Service Desk
Microsoft Intune
Apple iOS
Xerox Multifunction Devices
Microsoft Teams Rooms
Disk Encryption
Multi-factor Authentication
CompTIA A+
CompTIA Network+
Microsoft 365 Certified
ITIL Foundation
AVIXA CTS
TCP/IP
DNS
DHCP
VPN
Endpoint Protection
IT Asset Register
Onboarding
Offboarding
Knowledge Base
Low-voltage Cabling
Public Safety
Technical Support
Hardware Lifecycle

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