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Canadian Wilderness Adventures

Operations Manager

Whistler, BC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 8, 2026
Experience: Minimum 2 years of management or supervisory experience in cat-skiing, heli-skiing, adventure tourism, outdoor guiding, ski resort operations, or a related industry.
Posting language: English
Posted: Nov 8, 2026

Original job description

Operations Manager

Canadian Wilderness Adventures | Whistler, BC

Full-Time | Year-Round Position | $30–40/hour, based on experience

Join Our Team

Canadian Wilderness Adventures (CWA) is one of Whistler's established outdoor adventure companies, delivering year-round experiences including snowmobiling, ATV and side-by-side tours, snowshoeing, canoeing, backcountry dining and unique wilderness experiences.

We're looking for an experienced, hands-on Operations Manager who leads by example, takes initiative, and gets things done. The ideal candidate is a proven leader in outdoor adventure operations who thrives on solving problems, developing teams, and making things happen.

The Role

Reporting to the General Manager, you'll oversee daily operations, lead our team, and ensure our tours run safely and efficiently.

You'll lead a team of approximately 25+ employees across guiding, vehicle and equipment operations, and general day to day operations.

This is not a desk-only position. You'll be expected to understand operations from the ground up, support your supervisors and frontline workers, make sound decisions, and step into frontline roles when needed.

Key ResponsibilitiesOperations & Leadership

Lead, mentor, and develop a team of 25–30+ employees across multiple operational departments.
Oversee daily operations, including staff scheduling, transportation, equipment, and resource coordination.
Manage recruitment, onboarding, training, employee performance, and team development.
Maintain a hands-on presence, supporting frontline staff and stepping into operational roles when needed.
Anticipate challenges, solve problems, and ensure safe, efficient operations and exceptional guest experiences.
Lead seasonal planning and preparation for summer and winter operations.

Safety, Fleet & Facilities Management

Maintain high standards of safety, risk management, and regulatory compliance.
Work with CWA's Avalanche Forecaster to assess conditions and make informed backcountry decisions.
Oversee staff safety training, emergency preparedness, and corrective actions.
Work with the GM and Shop Manager to ensure fleet, equipment, and facilities are maintained and operationally ready.
Coordinate maintenance, repairs, and future equipment and infrastructure needs.

Business Growth & Operational Excellence

Manage resources efficiently while maintaining high standards of safety and guest service.
Work closely with Sales, Guest Services, and management to achieve business objectives.
Identify opportunities to improve efficiency, guest experiences, and operational capacity.
Support revenue growth through new opportunities, innovative ideas, and continuous improvement.

Required Qualifications

Minimum 2 years of management or supervisory experience in cat-skiing, heli-skiing, adventure tourism, outdoor guiding, ski resort operations, or a related industry.
Unrestricted Class 4 driver's licence, or willingness to obtain one.
80-hour First Aid certification or equivalent.
Strong organizational, administrative, and computer skills.
Proven leadership, decision-making, and problem-solving abilities.
Ability to work flexible hours, including weekends and holidays.
As comfortable working in a snow storm as you are working at a desk

Preferred Qualifications

CAA Operations Level 1 certification.
Avalanche Search and Rescue (AvSAR) training.
Experience working in avalanche terrain and mountain environments.

What We Offer

Full-time, year-round employment.
Competitive salary and bonus incentive.
RRSP program and health & wellness benefits.
Staff rides and adventure vehicle privileges.
Friends and family tour discounts.
Staff retreats and social events.
Employee discounts and industry pro deals.
A fun, supportive, outdoor-focused team.

Apply Today

If you're an experienced outdoor operations leader who thrives in a fast-paced environment, enjoys working alongside a great team, and knows how to work hard while having fun, we'd love to hear from you.

Please submit your resume and a brief cover letter outlining your relevant experience to employment@canadianwildermness.com

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More about this job

Responsibilities

Lead daily operations and a team of approximately 25–30+ employees across guiding, vehicle and equipment operations, and other departments, while supporting frontline work as needed. Ensure safe and efficient tours, oversee staffing and seasonal planning, maintain fleet and facilities, and improve operational performance and guest experiences.

Requirements

Requires at least two years of management or supervisory experience in outdoor adventure operations or a related industry, an unrestricted Class 4 driver's licence or willingness to obtain one, and 80-hour First Aid certification or equivalent. Candidates should have strong leadership, organizational, administrative, computer, decision-making, and problem-solving abilities, and be available for flexible hours including weekends and holidays.

Skills

Operations Management
Team Leadership
Staff Scheduling
Recruitment and Onboarding
Employee Training and Development
Performance Management
Safety and Risk Management
Regulatory Compliance
Emergency Preparedness
Avalanche Risk Assessment
Fleet and Equipment Management
Facilities Management
Resource Coordination
Problem-Solving
Guest Experience
Operational Planning

Benefits

Bonus Incentive
RRSP Program
Health and Wellness Benefits
Staff Rides and Adventure Vehicle Privileges
Friends and Family Tour Discounts
Staff Retreats and Social Events
Employee Discounts
Industry Pro Deals

Visa sponsorship

Not detected in the job text

Keywords

Outdoor Adventure Operations
Adventure Tourism
Snowmobiling
ATV Tours
Side-by-Side Tours
Snowshoeing
Canoeing
Backcountry Operations
Staff Scheduling
Recruitment
Onboarding
Employee Training
Performance Management
Seasonal Planning
Risk Management
Regulatory Compliance
Avalanche Forecasting
Avalanche Terrain
Emergency Preparedness
First Aid Certification
Class 4 Driver's Licence
CAA Operations Level 1
Avalanche Search and Rescue
Fleet Maintenance
Equipment Maintenance
Facilities Management
Resource Coordination
Guest Services
Operational Efficiency
Revenue Growth

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