Jobs in Canada

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Added 28 mins ago
CE
Electrical Engineering Project Manager
Catch Engineering
Calgary, AB
- Full-time
Applicants must reside in the Calgary area
Added 28 mins ago
SR
Strategic Customer Coordinator
Sunbelt Rentals, Inc.
Oshawa, ON
- Full-time
Works closely with the Team Leader and/or Manager to ensure proper customer service is being delivered
Added 28 mins ago
Territory Manager
F12.net
AB
The Position: Reporting to the Director of Sales, the Territory Manager is an experienced business leader responsible for guiding decision-makers in sales opportunities through discovering,…
Added 28 mins ago
GF
Group Fitness Instructor - Zumba - Newmarket York Town Square
GoodLife Fitness
Newmarket, ON
- Part-time
Must have a relevant certification to be considered · Must have current CPR-A and AED to be considered
Added 28 mins ago
GF
Group Fitness Instructor - Cardio - Markham Birchmount and Enterprise
GoodLife Fitness
Markham, ON
- Part-time
Must have a relevant certification to be considered · Must have current CPR-A and AED to be considered
Added 28 mins ago
GF
Performance Coach - HYROX - her GoodLife Fitness Mississauga Erin Mills Town Centre - NEW CLUB
GoodLife Fitness
Mississauga, ON
- Part-time
Stays up-to-date and informed by reading communications from the Group Experience Department, General Manager, Performance Head Coach, Editor, etc., and by attending Coach Meetings when…
Added 57 mins ago
LV
ASSISTANT MANAGER JUNIOR-EN
La Vie En Rose
Vaudreuil-Dorion, QC
- Full-time
Opportunities for advancement within the company
Added 57 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
Added 58 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 58 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Saint-Hyacinthe, QC · St-Hyacinthe, QC
- Full-time
Opportunities for advancement within the company
Added 58 mins ago
HT
Payroll Manager, Americas
Husky Technologies
Bolton, ON
- Full-time
Our Payroll Manager based in Bolton Ontario would be responsible for the Americas (US/Canada/Latam) payroll operations, ensuring accurate, timely, and compliant processing across the U.S.,…
Added 58 mins ago
LV
MANAGER-EN
La Vie En Rose
Saint-Hyacinthe, QC · St-Hyacinthe, QC
- Full-time
Opportunities for advancement within the company
Added 58 mins ago
Key Account Manager - Yogourt and Cultured - 405 TWM, Montreal or Longueuil
Lactalis
Montreal, QC
The Key Account Manager is responsible for driving sales results of their business portfolio by leading the execution of sales strategies for Lactalis categories that maximize volume,…
Added 1 hour ago
P&
Financial Analyst – Manufacturing Operations
Pratt & Whitney
Halifax, NS
- Full-time
…manufacturing and operations teams. This role will report to the Manager of Financial Planning & Analysis and partner closely with Finance, Production, and cross-functional stakeholders to…
Added 1 hour ago
T
Social Media Content Specialist
Techo-Bloc
Longueuil, QC · Saint-Hubert, Québec
- Full-time
Share performance insights and recommendations with the Brand Storytelling & Content Manager.
Added 1 hour ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Richmond, BC
- Full-time
Opportunities for advancement within the company
Added 1 hour ago
T
Social Media Content Specialist
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Full-time
Share performance insights and recommendations with the Brand Storytelling & Content Manager.
Added 1 hour ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Brossard, QC
- Full-time
Opportunities for advancement within the company
Added 1 hour ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Vaudreuil-Dorion, QC
- Full-time
Opportunities for advancement within the company
Added 1 hour ago
OC
Hospital Pharmacist Practice Advisor
Ontario College of Pharmacists
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Must hold an active Part A Pharmacist license in Ontario · Must have 2 years of related progressive experience in a hospital setting
Added 1 hour ago
LV
ACTING ASSISTANT MANAGER-EN
La Vie En Rose
Richmond, BC
- Full-time
Opportunities for advancement within the company
Added 1 hour ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Montreal, QC
- Full-time
Opportunities for advancement within the company
Added 1 hour ago
TG
IT Support Intern
TMX Group
Toronto, ON
- $20 to $25 CAD / hour
- Full-time
Job Location: Fully on-site (5 days in office) - based in Toronto, ON · Must Have(s)
Added 1 hour ago
Service Delivery Manager
F12.net
Vancouver, BC
The Position: The primary purpose of the Service Delivery Manager is to ensure the delivery of high-quality services to clients through a dedicated integrated service unit (IST). We are…
Added 1 hour ago
Customer Success Manager
Canary Systems, Inc.
Montreal, QC
Career and growth opportunity, including advancement to Project Manager, Account Manager, or Solution Architect roles

Canary Systems, Inc.

Customer Success Manager

Montreal, QC, H1V 1A6, Canada

Apply on canarysystems.bamboohr.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 11, 2026

Original job description

Canary Systems is an electronic hardware and software engineering firm specializing in mining and civil engineering-related monitoring and instrumentation applications. Projects include monitoring of open-pit and underground mines, earth and concrete dams, bridges, tunnels, and buildings. We operate in several markets including construction, mining, geotechnical, industrial, and public infrastructure.

Customer Success Managers serve as the primary relationship owner for an assigned portfolio of client accounts, ensuring clients realize ongoing value from their Canary Systems monitoring and instrumentation systems throughout the client lifecycle. Customer Success Managers focus on account health, product adoption, and long-term retention and growth, working closely with Project Managers, Solution Architects, Account Managers, and the Support team. Customer Success Managers report directly to their Group Manager.

Responsibilities Include:

Serve as the primary point of contact and trusted advisor for an assigned portfolio of client accounts
Visit clients to build relationships and to generate possible opportunities when applicable
Onboard new clients and drive adoption of Canary Systems products and services
Develop and maintain client success plans and lifecycle roadmaps
Monitor account health and customer value, proactively identifying and addressing at-risk accounts
Coordinate client support escalations with the Support Group to ensure system performance and timely resolution
Identify and support renewal, cross-sell, and upsell opportunities within the existing client base
Proactively create opportunities with clients - such as additional products, services, and training - that convert into incremental sales and strengthen the long-term support relationship
Capture the voice of the customer, including client workflows and operational needs, to identify opportunities to improve value delivered
Conduct periodic account and business reviews with clients
Partner with Project Managers on the transition of new implementations into ongoing client relationships
Maintain accurate account records and activity in CRM/ticketing systems
Mentor and provide guidance to other Customer Success Managers
Serve as the escalation point for complex client success issues within the Customer Success team
Partner with Account Managers and Solution Architects on expansion and renewal strategy for key accounts

Expertise Desired:

Bachelor's degree in Business, Engineering, or a related field (or equivalent professional experience)
Experience with CCSM (Certified Customer Success Manager) certification preferred
Customer success, account management, or client relationship management experience
Geotechnical or civil engineering monitoring and instrumentation applications
Monitoring systems including electronics and software
CRM and support/ticketing systems (e.g., Zendesk)
Ability to interpret account health metrics and customer data
Understanding of support contract and renewal structures

Person Best Suited to Position:

Excellent communicator (written and verbal)
Strong relationship-builder and trusted advisor
Highly organized
Detail oriented
Self-motivated and proactive
Strong leadership and mentoring skills

What We Offer:

Work in a highly motivated team of professionals
Career and growth opportunity, including advancement to Project Manager, Account Manager, or Solution Architect roles
Competitive salary and benefits

Some travel to client sites may be required. Salary commensurate with education and experience. We are an equal opportunity employer.

Apply on canarysystems.bamboohr.com About employer

More about this job

Responsibilities

The Customer Success Manager serves as the primary relationship owner for an assigned portfolio of client accounts, ensuring clients realize ongoing value from monitoring and instrumentation systems. They are responsible for onboarding new clients, monitoring account health, driving product adoption, and identifying renewal or expansion opportunities.

Requirements

Candidates should possess a bachelor's degree in Business, Engineering, or a related field, along with experience in customer success or account management. Proficiency in CRM systems and an understanding of geotechnical or civil engineering monitoring applications are highly desired.

Skills

Customer success
Account management
Geotechnical engineering
Civil engineering
Monitoring systems
Electronics
Software
CRM
Zendesk
Data analysis
Communication
Leadership
Mentoring
Strategic planning

Benefits

Competitive salary

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
Mining
Civil Engineering
Monitoring Systems
Instrumentation
Account Health
Product Adoption
Client Lifecycle
CRM
Zendesk
Geotechnical
Infrastructure
Upselling
Cross-selling
Business Reviews
Solution Architects
Account Managers
Project Management
CCSM
Electronic Hardware

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Work requirements

Jobs in Canada