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Added 2 mins ago
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Community Specialist | Promenades St-Bruno
lululemon
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Full-time
Must have the ability to travel to assigned store with reliable transportation methods
Added 2 mins ago
Project Manager
Capgemini
Toronto, ON
We are looking for an experienced Service Delivery Manager SDM to lead endtoend service delivery client engagement resource management and operational excellence across multiple projects…
Added 2 mins ago
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Federal Tax Partner - Corporations
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Toronto, ON
- Full-time
As a Tax Partner, you will lead client service, growth, specialist, or leadership responsibilities for the Tax line of business. This role focuses on delivering high-quality tax solutions,…
Added 2 mins ago
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Nurse Practitioner, Schroeder Arthritis Institute
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Toronto, ON
- Full-time
…Arthritis care for the future to improve patient and essential care partner experience and outcomes throughout their care…
Added 16 mins ago
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Workday Advanced Compensation Sr. Consultant (Cert Required)
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Canada
- Full-time
Must have experience independently leading at least two Workday Phase 1 implementations and two Workday Phase X implementations · Must have experience troubleshooting, configuring, and navigating Workday Advanced Compensation
Added 16 mins ago
W
Early Careers: Health and Benefits Internship (Summer 2027) - Montreal
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Montreal, QC
- Volunteer
…leader of the future. You’ll gain hands-on experience with real client assignments, where you’ll be challenged to think creatively, analyze complex data, present results, and contribute to…
Added 16 mins ago
NW
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- Full-time
Minimum 3 years of Case management experience required
Added 16 mins ago
R|
Human Resources Advisor - Maternity leave replacement
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Montreal, QC
- Full-time
As a trusted partner to researchers and managers, you provide guidance and support on HR matters and the management of complex situations. You also contribute to projects aimed at enhancing…
Added 16 mins ago
S&
Vice President of Finance
Stevenson & White
Ottawa, ON
- Full-time
Our client, a fast-growing software-as-a-service (SaaS) company, is looking for an innovative, hands-on VP of Finance to join their leadership team and help support this exciting next stage…
Added 16 mins ago
NW
Employment Counselor - IES
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Toronto, ON
- Full-time
Minimum 3 years of Case management experience required
Added 16 mins ago
HI
Adjoint(e) technique
HUB International Québec Ltd
Montreal, QC
- Full-time
…backed by national expertise, giving you the agility of a local partner and the reach of a global…
Added 16 mins ago
NW
Employment Counselor - IES
Newcomer Women's Services Toronto
Toronto, ON
- Temporary
Minimum 3 years of Case management experience required
Added 16 mins ago
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Adjoint(e) technique
HUB International Québec Ltd
Brossard, QC
- Full-time
Added 16 mins ago
MS
Bilingual Human Resources Business Partner
MacDonald Search Group
Toronto, ON · Greater Toronto Area, Canada
- $85,000 to $100,000 CAD / year
- Full-time
Our client is a corporation with an international footprint and established operations in Canada and they are on the hunt for a Bilingual Human Resource Business Partner to join their…
Added 16 mins ago
TD
Senior Financial Reporting Analyst
Tetra Digital Group
Toronto, ON
- Full-time
You’ll report to our Head of Finance and partner closely with operations, treasury, compliance, engineering, and our external auditors.
Added 16 mins ago
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Employment Counselor - ALP
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- Full-time
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Added 16 mins ago
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Director of Events
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Toronto, ON
- Full-time
…complex event lifecycles, driving vendor partnerships, leading client relationships, and ensuring every activation is executed flawlessly on time and within…
Added 16 mins ago
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Intake & Outreach Assistant
Newcomer Women's Services Toronto
Toronto, ON · Etobicoke, ON
- Full-time
The Intake & Outreach Assistant supports NEW’s client recruitment, community outreach, intake and registration activities. The position works primarily in the community, including at…
Added 16 mins ago
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Bilingual Recruiter
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Montreal, QC
- Full-time
Design and execute innovative and targeted sourcing strategies aligned with market conditions and client requirements.
Added 16 mins ago
Customer Success Manager
Canary Systems, Inc.
Montreal, QC
Partner with Project Managers on the transition of new implementations into ongoing client relationships
Added 32 mins ago
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Senior Director, Market Development
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Toronto, ON
- Full-time
Apertera is leading the evolution of language solutions for high-stakes content. We partner with enterprises as an extension of their teams, combining professional expertise with Adaptive…
Added 32 mins ago
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MANGO - Assistant Store Manager/Assistant(e) gérant(e) de magasin - Pointe Claire
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Pointe-Claire, QC · Point Claire, Quebec
- Full-time
Offrir et assurer en tout temps une expérience client exceptionnelle.
Added 32 mins ago
Senior Contract Specialist
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…breakthrough impact. As an independent commercial solutions partner to pharmaceutical and life science companies, we bring together strategists, scientists, communicators, creatives,…
Added 32 mins ago
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- Full-time
…backed by national expertise, giving you the agility of a local partner and the reach of a global…
Added 32 mins ago
Group Director, Addressable Activation
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Toronto, ON
WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic…

Canary Systems, Inc.

Customer Success Manager

Montreal, QC, H1V 1A6, Canada

Apply on canarysystems.bamboohr.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 11, 2026

Original job description

Canary Systems is an electronic hardware and software engineering firm specializing in mining and civil engineering-related monitoring and instrumentation applications. Projects include monitoring of open-pit and underground mines, earth and concrete dams, bridges, tunnels, and buildings. We operate in several markets including construction, mining, geotechnical, industrial, and public infrastructure.

Customer Success Managers serve as the primary relationship owner for an assigned portfolio of client accounts, ensuring clients realize ongoing value from their Canary Systems monitoring and instrumentation systems throughout the client lifecycle. Customer Success Managers focus on account health, product adoption, and long-term retention and growth, working closely with Project Managers, Solution Architects, Account Managers, and the Support team. Customer Success Managers report directly to their Group Manager.

Responsibilities Include:

Serve as the primary point of contact and trusted advisor for an assigned portfolio of client accounts
Visit clients to build relationships and to generate possible opportunities when applicable
Onboard new clients and drive adoption of Canary Systems products and services
Develop and maintain client success plans and lifecycle roadmaps
Monitor account health and customer value, proactively identifying and addressing at-risk accounts
Coordinate client support escalations with the Support Group to ensure system performance and timely resolution
Identify and support renewal, cross-sell, and upsell opportunities within the existing client base
Proactively create opportunities with clients - such as additional products, services, and training - that convert into incremental sales and strengthen the long-term support relationship
Capture the voice of the customer, including client workflows and operational needs, to identify opportunities to improve value delivered
Conduct periodic account and business reviews with clients
Partner with Project Managers on the transition of new implementations into ongoing client relationships
Maintain accurate account records and activity in CRM/ticketing systems
Mentor and provide guidance to other Customer Success Managers
Serve as the escalation point for complex client success issues within the Customer Success team
Partner with Account Managers and Solution Architects on expansion and renewal strategy for key accounts

Expertise Desired:

Bachelor's degree in Business, Engineering, or a related field (or equivalent professional experience)
Experience with CCSM (Certified Customer Success Manager) certification preferred
Customer success, account management, or client relationship management experience
Geotechnical or civil engineering monitoring and instrumentation applications
Monitoring systems including electronics and software
CRM and support/ticketing systems (e.g., Zendesk)
Ability to interpret account health metrics and customer data
Understanding of support contract and renewal structures

Person Best Suited to Position:

Excellent communicator (written and verbal)
Strong relationship-builder and trusted advisor
Highly organized
Detail oriented
Self-motivated and proactive
Strong leadership and mentoring skills

What We Offer:

Work in a highly motivated team of professionals
Career and growth opportunity, including advancement to Project Manager, Account Manager, or Solution Architect roles
Competitive salary and benefits

Some travel to client sites may be required. Salary commensurate with education and experience. We are an equal opportunity employer.

Apply on canarysystems.bamboohr.com About employer

More about this job

Responsibilities

The Customer Success Manager serves as the primary relationship owner for an assigned portfolio of client accounts, ensuring clients realize ongoing value from monitoring and instrumentation systems. They are responsible for onboarding new clients, monitoring account health, driving product adoption, and identifying renewal or expansion opportunities.

Requirements

Candidates should possess a bachelor's degree in Business, Engineering, or a related field, along with experience in customer success or account management. Proficiency in CRM systems and an understanding of geotechnical or civil engineering monitoring applications are highly desired.

Skills

Customer success
Account management
Geotechnical engineering
Civil engineering
Monitoring systems
Electronics
Software
CRM
Zendesk
Data analysis
Communication
Leadership
Mentoring
Strategic planning

Benefits

Competitive salary

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
Mining
Civil Engineering
Monitoring Systems
Instrumentation
Account Health
Product Adoption
Client Lifecycle
CRM
Zendesk
Geotechnical
Infrastructure
Upselling
Cross-selling
Business Reviews
Solution Architects
Account Managers
Project Management
CCSM
Electronic Hardware

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Jobs in Canada