Jobs in Canada

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Added 56 mins ago
IF
Business Readiness Analyst
International Financial Data Services (IFDS)
Toronto, ON
- Full-time
…companies. The IFDS enterprise supports more than 17 million accounts with AUA of approximately CAD $4 trillion. IFDS Canada is a 50/50 joint ventures between Boston-based State Street…
Added 56 mins ago
IF
Business Readiness Analyst
International Financial Data Services (IFDS)
Toronto, ON
- Full-time
…companies. The IFDS enterprise supports more than 17 million accounts with AUA of approximately CAD $4 trillion. IFDS Canada is a 50/50 joint ventures between Boston-based State Street…
Added 56 mins ago
Account Executive
F12.net
AB
…leveraging Solutions Designers to assist in offering an enhanced customer value. They will work cohesively cross-departmentally for seamless escalations and conflict resolution, as well as…
Added 56 mins ago
Territory Manager
F12.net
AB
The Territory Manager is a trusted advisor who seeks to understand a customer’s vision & mission and uses that understanding to design an optimized solution that empowers and transforms…
Added 1 hour ago
Customer Success Manager
Canary Systems, Inc.
Montreal, QC
Customer Success Managers serve as the primary relationship owner for an assigned portfolio of client accounts, ensuring clients realize ongoing value from their Canary Systems monitoring…
Added 2 hours ago
B
Commercial Insurance Advisor- Service Team
BrokerLink
Dryden, ON · Thunder Bay, ON · Kenora, ON
- Full-time
In the role of a Commercial Insurance Advisor, you will be responsible for answering phones in an Ontario Inbound Service Queue, sales, prospecting and servicing an existing commercial book…
Added 2 hours ago
Account Executive
F12.net
AB
…leveraging Solutions Designers to assist in offering an enhanced customer value. They will work cohesively cross-departmentally for seamless escalations and conflict resolution, as well as…
Added 2 hours ago
Territory Manager
F12.net
AB
The Territory Manager is a trusted advisor who seeks to understand a customer’s vision & mission and uses that understanding to design an optimized solution that empowers and transforms…
Added 2 hours ago
Assistant
Richardson Wealth Ltd
Toronto, ON
…transformational journey to enhance our entrepreneurial, high-performing, advisor-centric…
Added 7 hours ago
P
Customer Care Representative
PheedLoop
Toronto, ON
- Full-time
As an Account Coordinator; you’ll work at the intersection of Customer Support, Account Management, and Sales. You will:
Added 7 hours ago
A
Implementation Manager - Embedded Finance
Airwallex
Toronto, ON
- Full-time
This role can be based in SF, NYC, Seattle or Toronto (with 3 days in office requirement)
Added 8 hours ago
NB
Associate
National Bank of Canada
Quebec, QC
- Full-time
…will help wealth advisors to stand out by offering exceptional customer service that will have a positive, long-term impact on our…
Added 11 hours ago
TT
Gestionnaire de la réussite client - Customer Success Manager
trane technologies
Montreal, QC
- Full-time
Expérience : De 3 à 5 ans et plus d’expérience en réussite client (Customer Success), gestion de comptes ou services-conseils techniques au sein d’un environnement SaaS B2B, technologies…
Added 14 hours ago
EJ
Branch Office Administrator
Edward Jones
Delta, BC
- Full-time
…the BOA is to provide administrative support to a financial advisor or a team of multiple financial advisors. We’re proud to serve over nine million clients. Our BOAs are a valued part of…
Added 18 hours ago
N
Business Performance Manager
nesto
Canada
- Full-time
…push the industry forward through innovation, technology, and customer-focused…
Added 18 hours ago
B
Associate, Sales and Customer Service - North York
belairdirect
Toronto, ON · North York, ON
- Full-time
Join us as a Sales and Customer Service Associate working in an in-bound call center. You’ll become a trusted advisor, helping Canadians protect what matters most to them.
Added 18 hours ago
MI
Sales Representative (External)
Marketing Impact Limited
Concord, ON
- Full-time
Become a trusted advisor by learning each customer’s goals, priorities and merchandising needs.
Added 19 hours ago
A
Senior Software Developer, Forma Admin - Back End
Autodesk
Vancouver, BC
- Full-time
…our customers can easily manage subscriptions, products, and…
Added 19 hours ago
A
Senior Software Developer, Forma Admin - Back End
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…our customers can easily manage subscriptions, products, and…
Added 19 hours ago
A
Senior Software Developer, Forma Admin - Back End
Autodesk
Vancouver, BC
- Full-time
…our customers can easily manage subscriptions, products, and…
Added 19 hours ago
A
Senior Software Developer, Forma Admin - Back End
Autodesk
Toronto, ON
- Full-time
…our customers can easily manage subscriptions, products, and…
Added 19 hours ago
Senior Manager, Pooled Investment Vehicles (International)
Scotiabank
Toronto, ON
Support GWM advisors by conducting client portfolio reviews for existing client accounts and participate in the creation of portfolio proposals incorporating pooled investments to attract…
Added 20 hours ago
Collections Advisor
Scotiabank
Hamilton, ON
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Added 20 hours ago
KT
Regional Account Manager
Kal Tire
Edmonton, AB
- Full-time
Develop and nurture a trusted advisor relationship with assigned commercial tire accounts, key stakeholders, executive decision makers and influencers.
Added 20 hours ago
BI
Connected Vitals Account Manager,
Baxter International Inc.
Vancouver, BC
- Full-time
…device connectivity platforms. You will serve as a trusted advisor to healthcare organizations, helping customers improve patient safety, clinical workflows, and operational outcomes…

Canary Systems, Inc.

Customer Success Manager

Montreal, QC, H1V 1A6, Canada

Apply on canarysystems.bamboohr.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 11, 2026

Original job description

Canary Systems is an electronic hardware and software engineering firm specializing in mining and civil engineering-related monitoring and instrumentation applications. Projects include monitoring of open-pit and underground mines, earth and concrete dams, bridges, tunnels, and buildings. We operate in several markets including construction, mining, geotechnical, industrial, and public infrastructure.

Customer Success Managers serve as the primary relationship owner for an assigned portfolio of client accounts, ensuring clients realize ongoing value from their Canary Systems monitoring and instrumentation systems throughout the client lifecycle. Customer Success Managers focus on account health, product adoption, and long-term retention and growth, working closely with Project Managers, Solution Architects, Account Managers, and the Support team. Customer Success Managers report directly to their Group Manager.

Responsibilities Include:

Serve as the primary point of contact and trusted advisor for an assigned portfolio of client accounts
Visit clients to build relationships and to generate possible opportunities when applicable
Onboard new clients and drive adoption of Canary Systems products and services
Develop and maintain client success plans and lifecycle roadmaps
Monitor account health and customer value, proactively identifying and addressing at-risk accounts
Coordinate client support escalations with the Support Group to ensure system performance and timely resolution
Identify and support renewal, cross-sell, and upsell opportunities within the existing client base
Proactively create opportunities with clients - such as additional products, services, and training - that convert into incremental sales and strengthen the long-term support relationship
Capture the voice of the customer, including client workflows and operational needs, to identify opportunities to improve value delivered
Conduct periodic account and business reviews with clients
Partner with Project Managers on the transition of new implementations into ongoing client relationships
Maintain accurate account records and activity in CRM/ticketing systems
Mentor and provide guidance to other Customer Success Managers
Serve as the escalation point for complex client success issues within the Customer Success team
Partner with Account Managers and Solution Architects on expansion and renewal strategy for key accounts

Expertise Desired:

Bachelor's degree in Business, Engineering, or a related field (or equivalent professional experience)
Experience with CCSM (Certified Customer Success Manager) certification preferred
Customer success, account management, or client relationship management experience
Geotechnical or civil engineering monitoring and instrumentation applications
Monitoring systems including electronics and software
CRM and support/ticketing systems (e.g., Zendesk)
Ability to interpret account health metrics and customer data
Understanding of support contract and renewal structures

Person Best Suited to Position:

Excellent communicator (written and verbal)
Strong relationship-builder and trusted advisor
Highly organized
Detail oriented
Self-motivated and proactive
Strong leadership and mentoring skills

What We Offer:

Work in a highly motivated team of professionals
Career and growth opportunity, including advancement to Project Manager, Account Manager, or Solution Architect roles
Competitive salary and benefits

Some travel to client sites may be required. Salary commensurate with education and experience. We are an equal opportunity employer.

Apply on canarysystems.bamboohr.com About employer

More about this job

Responsibilities

The Customer Success Manager serves as the primary relationship owner for an assigned portfolio of client accounts, ensuring clients realize ongoing value from monitoring and instrumentation systems. They are responsible for onboarding new clients, monitoring account health, driving product adoption, and identifying renewal or expansion opportunities.

Requirements

Candidates should possess a bachelor's degree in Business, Engineering, or a related field, along with experience in customer success or account management. Proficiency in CRM systems and an understanding of geotechnical or civil engineering monitoring applications are highly desired.

Skills

Customer success
Account management
Geotechnical engineering
Civil engineering
Monitoring systems
Electronics
Software
CRM
Zendesk
Data analysis
Communication
Leadership
Mentoring
Strategic planning

Benefits

Competitive salary

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
Mining
Civil Engineering
Monitoring Systems
Instrumentation
Account Health
Product Adoption
Client Lifecycle
CRM
Zendesk
Geotechnical
Infrastructure
Upselling
Cross-selling
Business Reviews
Solution Architects
Account Managers
Project Management
CCSM
Electronic Hardware

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Jobs in Canada