Jobs in Canada

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Added 12 mins ago
LH
Physiotherapist
Lifemark Health Group
Meadow Lake, SK
- Full-time
Support for specialized services including pelvic health and vestibular rehabilitation – areas known for high career satisfaction due to their profound patient impact.
Added 12 mins ago
FA
Manager, Inventory Control
FTAI Aviation
Montreal, QC
- Full-time
…Advisors providing investment advice and comprehensive financial…
Added 12 mins ago
TC
Interior Design Project Manager
The Crowd
Toronto, ON
- $105,000 to $125,000 CAD / year
- Full-time
…creative design process itself. The Interior Design Project Manager will oversee projects from initial planning through construction and final delivery, taking responsibility for project…
Added 12 mins ago
HM
Associate, Financial Accounting
Havas Media Network
Toronto, ON
- $45,000 to $58,000 CAD / year
- Full-time
…accounting operations across two entities. Reporting to the Finance Manager, the successful candidate will play a key role in managing accounts payable, employee and corporate expenses,…
Added 12 mins ago
FA
Commodity Manager – CFM56 Engine Components
FTAI Aviation
Montreal, QC
- Full-time
As Commodity Manager – CFM56 Engine Components, you will play a critical role in shaping and executing FTAI Aviation’s global material strategy for a portfolio of CFM56 engine components…
Added 12 mins ago
Electrical Sales & Project Manager
Sonepar
London, ON
The Senior Electrical Sales Project Manager is responsible for leading and overseeing the London-based project team to ensure the successful planning, execution, and delivery of projects…
Added 12 mins ago
Systems Engineer-GCGCON
Great Canadian Entertainment
Toronto, ON · North York, ON
Under the general direction of the Manager, Systems and Infrastructure, the System Engineer is a senior level hands-on technical leader responsible for the architecture, design,…
Added 12 mins ago
Software/Electrical Section Manager
BWXT
Kitchener, ON
The Manager is also responsible for establishing and maintaining the engineering infrastructure, standards and processes required to manage software, firmware and electronic systems…
Added 12 mins ago
SA
Executive Assistant
Stelumar Advanced Manufacturing Inc.
Canada
- Full-time
…Stelumar Communities, delivers scalable modular housing from planning and design to construction and handover. The team supports low- and mid-rise residential, purpose-built rental,…
Added 12 mins ago
DT
Assistant Manager II
Dollar Tree Stores
London, ON
- Full-time
As a Merchandise Assistant Manager at Dollar Tree, you’ll join our Store Manager in leading a dynamic team of associates and creating positive experiences for the communities we serve. In…
Added 28 mins ago
B
Advanced Practice Leader, OT/PT
Baycrest
Toronto, ON
- Full-time
Reporting to the Manager and Interprofessional Practice Chief of Occupational Therapy, Physiotherapy, the Advance Practice Leader – OT/PT will be responsible for clinical care, research,…
Added 28 mins ago
P&
Financial Analyst – Manufacturing Operations
Pratt & Whitney
Halifax, NS
- Full-time
…manufacturing and operations teams. This role will report to the Manager of Financial Planning & Analysis and partner closely with Finance, Production, and cross-functional stakeholders to…
Added 28 mins ago
L
Senior Responsible Supply Chain Manager, Western Hemisphere- Social Responsibility (Spanish speaking)
lululemon
Vancouver, BC
- Full-time
Work is mainly performed onsite, 4-5 days per week depending on role requirements.
Added 28 mins ago
Project Manager
Capgemini
Toronto, ON
We are looking for an experienced Service Delivery Manager SDM to lead endtoend service delivery client engagement resource management and operational excellence across multiple projects…
Added 28 mins ago
P
Manager, Internal Controls and Risk Management – Financial Services (Bilingual FR/EN)
PwC
Montreal, QC
- Full-time
As a Manager, Internal Controls and Risk Management – Financial Services, you will work with a team of professionals to help anticipate and solve internal control and risk management…
Added 28 mins ago
TO
Full- Time Program Therapist
THE ONEILL CENTRE
Cannington, ON
- Full-time
The Program Therapist reports to the Programs Manager and participates as a member of the interdisciplinary team to plan, implement and evaluate programs, outings and events that meet the…
Added 42 mins ago
Y
IT Project Manager-Telecom
Yochana
Brampton, ON
- Full-time
The Project Manager is responsible for leading and coordinating project governance, testing activities, cutover planning, business readiness, Hypercare support, and operational transition…
Added 42 mins ago
CI
Director, Dulux Stores - Ontario & Western Canada
Canadian Industries Limited
Vaughan, ON
- Full-time
Improve productivity and operating discipline through effective labour planning, inventory management, process adherence and expense control. Make sure store audits, health and safety and…
Added 42 mins ago
TD
Senior Financial Reporting Analyst
Tetra Digital Group
Toronto, ON
- Full-time
Planning and analysis. 📈 Track and report KPIs, highlighting trends and month-over-month changes. Support the monthly forecast, the annual budget, and ad-hoc analysis for senior leadership.
Added 42 mins ago
LC
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Aurora, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 42 mins ago
UC
Senior AI Project Manager
UniSysTech Consulting
Toronto, ON · Greater Toronto Area, Canada
- Other
Position Overview: Senior Project Manager - AI SDLC
Added 42 mins ago
AC
Gestionnaire de projets/Project Manager
ATS Corporation
Montreal, QC
- Full-time
…du projet, à la gestion des changements (matériaux, contrat, services d’ingénierie et application), à la facturation des extras et au maintien d’attentes…
Added 42 mins ago
CI
Director, Sales Ontario
Canadian Industries Limited
Vaughan, ON
- Full-time
…Managers, Regional Sales Managers, and their Account Development Manager teams to deliver profitable growth, stronger customer engagement and consistent market…
Added 42 mins ago
P
Gérant(e) Beauté, rémunéré(e) à l’heure temps plein Quarts de travail flexibles
Pharmaprix
Longueuil, QC
- Full-time
Vendre des produits et services aux clients tout en encadrant et conseillant le personnel à cet effet.
Added 42 mins ago
LC
Assistant Front Store Manager, Hourly Full Time Day
Loblaw Companies Limited
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Canary Systems, Inc.

Customer Success Manager

Montreal, QC, H1V 1A6, Canada

Apply on canarysystems.bamboohr.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 11, 2026

Original job description

Canary Systems is an electronic hardware and software engineering firm specializing in mining and civil engineering-related monitoring and instrumentation applications. Projects include monitoring of open-pit and underground mines, earth and concrete dams, bridges, tunnels, and buildings. We operate in several markets including construction, mining, geotechnical, industrial, and public infrastructure.

Customer Success Managers serve as the primary relationship owner for an assigned portfolio of client accounts, ensuring clients realize ongoing value from their Canary Systems monitoring and instrumentation systems throughout the client lifecycle. Customer Success Managers focus on account health, product adoption, and long-term retention and growth, working closely with Project Managers, Solution Architects, Account Managers, and the Support team. Customer Success Managers report directly to their Group Manager.

Responsibilities Include:

Serve as the primary point of contact and trusted advisor for an assigned portfolio of client accounts
Visit clients to build relationships and to generate possible opportunities when applicable
Onboard new clients and drive adoption of Canary Systems products and services
Develop and maintain client success plans and lifecycle roadmaps
Monitor account health and customer value, proactively identifying and addressing at-risk accounts
Coordinate client support escalations with the Support Group to ensure system performance and timely resolution
Identify and support renewal, cross-sell, and upsell opportunities within the existing client base
Proactively create opportunities with clients - such as additional products, services, and training - that convert into incremental sales and strengthen the long-term support relationship
Capture the voice of the customer, including client workflows and operational needs, to identify opportunities to improve value delivered
Conduct periodic account and business reviews with clients
Partner with Project Managers on the transition of new implementations into ongoing client relationships
Maintain accurate account records and activity in CRM/ticketing systems
Mentor and provide guidance to other Customer Success Managers
Serve as the escalation point for complex client success issues within the Customer Success team
Partner with Account Managers and Solution Architects on expansion and renewal strategy for key accounts

Expertise Desired:

Bachelor's degree in Business, Engineering, or a related field (or equivalent professional experience)
Experience with CCSM (Certified Customer Success Manager) certification preferred
Customer success, account management, or client relationship management experience
Geotechnical or civil engineering monitoring and instrumentation applications
Monitoring systems including electronics and software
CRM and support/ticketing systems (e.g., Zendesk)
Ability to interpret account health metrics and customer data
Understanding of support contract and renewal structures

Person Best Suited to Position:

Excellent communicator (written and verbal)
Strong relationship-builder and trusted advisor
Highly organized
Detail oriented
Self-motivated and proactive
Strong leadership and mentoring skills

What We Offer:

Work in a highly motivated team of professionals
Career and growth opportunity, including advancement to Project Manager, Account Manager, or Solution Architect roles
Competitive salary and benefits

Some travel to client sites may be required. Salary commensurate with education and experience. We are an equal opportunity employer.

Apply on canarysystems.bamboohr.com About employer

More about this job

Responsibilities

The Customer Success Manager serves as the primary relationship owner for an assigned portfolio of client accounts, ensuring clients realize ongoing value from monitoring and instrumentation systems. They are responsible for onboarding new clients, monitoring account health, driving product adoption, and identifying renewal or expansion opportunities.

Requirements

Candidates should possess a bachelor's degree in Business, Engineering, or a related field, along with experience in customer success or account management. Proficiency in CRM systems and an understanding of geotechnical or civil engineering monitoring applications are highly desired.

Skills

Customer success
Account management
Geotechnical engineering
Civil engineering
Monitoring systems
Electronics
Software
CRM
Zendesk
Data analysis
Communication
Leadership
Mentoring
Strategic planning

Benefits

Competitive salary

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
Mining
Civil Engineering
Monitoring Systems
Instrumentation
Account Health
Product Adoption
Client Lifecycle
CRM
Zendesk
Geotechnical
Infrastructure
Upselling
Cross-selling
Business Reviews
Solution Architects
Account Managers
Project Management
CCSM
Electronic Hardware

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Work requirements

Jobs in Canada