Jobs in Canada

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Added 5 mins ago
SS
License Owner & Operator, Edmonton
Stranger Soccer
AB · Edmonton, AB
- Full-time
Stranger Soccer is expanding across key cities worldwide and is seeking a License Owner to launch and grow the Stranger Soccer operation in Edmonton.
Added 6 mins ago
RU
Federal Tax Partner - Corporations
RSM US LLP
Toronto, ON
- Full-time
Serve as a senior tax client service leader, relationship owner, or capability leader for complex client needs and firm priorities.
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Future Leaders Program – Management Trainee
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Vancouver, BC
- Full-time
After completing the program, you’ll be ready to step into a Profit Centre Manager role - running your own location like a business owner.
Added 19 mins ago
LC
Cashier, Hourly Part Time Day
Loblaw Companies Limited
Port Hawkesbury, NS
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 19 mins ago
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Cashier, Hourly Part Time Day
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Red Deer, AB
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
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Pharmacist, Hourly Full Time Flexible Shifts
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AB · Edmonton, AB
- Full-time
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Added 19 mins ago
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Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Aurora, ON
- Part-time
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Beauty Specialist, Hourly Part Time Flexible Shifts
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- Part-time
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Gérant(e) Beauté, rémunéré(e) à l’heure temps plein Quarts de travail flexibles
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- Full-time
Added 20 mins ago
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Assistant Front Store Manager, Hourly Full Time Day
Loblaw Companies Limited
Toronto, ON
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 20 mins ago
Customer Success Manager
Canary Systems, Inc.
Montreal, QC
Customer Success Managers serve as the primary relationship owner for an assigned portfolio of client accounts, ensuring clients realize ongoing value from their Canary Systems monitoring…
Added 35 mins ago
WP
Sr. Project Manager
Western Pacific Enterprises LTD
AB · Edmonton, AB
- Full-time
Establish and maintain productive relationships with project owner, consultants, utility representatives, regulatory agencies, and community stakeholders.
Added 50 mins ago
Senior Manager, IT Business Partner
Celestica International LP
Toronto, ON
Work Ethics: Proactive self-starter with an "owner's mindset," delivering high-quality work on time with meticulous attention to detail.
Added 50 mins ago
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Pharmacy Assistant, Hourly Full Time Day Greenlight Requisition
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Winnipeg, MB
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
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Pharmacy Assistant, Hourly Full Time Evening Greenlight Requisition
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Newmarket, ON
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
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Post Office Clerk, Hourly Part Time Flexible Shifts
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Vaughan, ON
- Part-time
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Added 50 mins ago
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Assistant Front Store Manager, Hourly Full Time Day
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- Full-time
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Pharmacy Assistant, Hourly Part Time Day
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Sudbury, ON
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Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
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Cashier, Hourly Part Time Flexible Shifts
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Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
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Pharmacy Assistant, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Sudbury, ON
- Part-time
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Added 50 mins ago
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Work for a local business owner while having the support of a strong retail brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online…

Canary Systems, Inc.

Customer Success Manager

Montreal, QC, H1V 1A6, Canada

Apply on canarysystems.bamboohr.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 11, 2026

Original job description

Canary Systems is an electronic hardware and software engineering firm specializing in mining and civil engineering-related monitoring and instrumentation applications. Projects include monitoring of open-pit and underground mines, earth and concrete dams, bridges, tunnels, and buildings. We operate in several markets including construction, mining, geotechnical, industrial, and public infrastructure.

Customer Success Managers serve as the primary relationship owner for an assigned portfolio of client accounts, ensuring clients realize ongoing value from their Canary Systems monitoring and instrumentation systems throughout the client lifecycle. Customer Success Managers focus on account health, product adoption, and long-term retention and growth, working closely with Project Managers, Solution Architects, Account Managers, and the Support team. Customer Success Managers report directly to their Group Manager.

Responsibilities Include:

Serve as the primary point of contact and trusted advisor for an assigned portfolio of client accounts
Visit clients to build relationships and to generate possible opportunities when applicable
Onboard new clients and drive adoption of Canary Systems products and services
Develop and maintain client success plans and lifecycle roadmaps
Monitor account health and customer value, proactively identifying and addressing at-risk accounts
Coordinate client support escalations with the Support Group to ensure system performance and timely resolution
Identify and support renewal, cross-sell, and upsell opportunities within the existing client base
Proactively create opportunities with clients - such as additional products, services, and training - that convert into incremental sales and strengthen the long-term support relationship
Capture the voice of the customer, including client workflows and operational needs, to identify opportunities to improve value delivered
Conduct periodic account and business reviews with clients
Partner with Project Managers on the transition of new implementations into ongoing client relationships
Maintain accurate account records and activity in CRM/ticketing systems
Mentor and provide guidance to other Customer Success Managers
Serve as the escalation point for complex client success issues within the Customer Success team
Partner with Account Managers and Solution Architects on expansion and renewal strategy for key accounts

Expertise Desired:

Bachelor's degree in Business, Engineering, or a related field (or equivalent professional experience)
Experience with CCSM (Certified Customer Success Manager) certification preferred
Customer success, account management, or client relationship management experience
Geotechnical or civil engineering monitoring and instrumentation applications
Monitoring systems including electronics and software
CRM and support/ticketing systems (e.g., Zendesk)
Ability to interpret account health metrics and customer data
Understanding of support contract and renewal structures

Person Best Suited to Position:

Excellent communicator (written and verbal)
Strong relationship-builder and trusted advisor
Highly organized
Detail oriented
Self-motivated and proactive
Strong leadership and mentoring skills

What We Offer:

Work in a highly motivated team of professionals
Career and growth opportunity, including advancement to Project Manager, Account Manager, or Solution Architect roles
Competitive salary and benefits

Some travel to client sites may be required. Salary commensurate with education and experience. We are an equal opportunity employer.

Apply on canarysystems.bamboohr.com About employer

More about this job

Responsibilities

The Customer Success Manager serves as the primary relationship owner for an assigned portfolio of client accounts, ensuring clients realize ongoing value from monitoring and instrumentation systems. They are responsible for onboarding new clients, monitoring account health, driving product adoption, and identifying renewal or expansion opportunities.

Requirements

Candidates should possess a bachelor's degree in Business, Engineering, or a related field, along with experience in customer success or account management. Proficiency in CRM systems and an understanding of geotechnical or civil engineering monitoring applications are highly desired.

Skills

Customer success
Account management
Geotechnical engineering
Civil engineering
Monitoring systems
Electronics
Software
CRM
Zendesk
Data analysis
Communication
Leadership
Mentoring
Strategic planning

Benefits

Competitive salary

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
Mining
Civil Engineering
Monitoring Systems
Instrumentation
Account Health
Product Adoption
Client Lifecycle
CRM
Zendesk
Geotechnical
Infrastructure
Upselling
Cross-selling
Business Reviews
Solution Architects
Account Managers
Project Management
CCSM
Electronic Hardware

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Jobs in Canada