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Added 27 mins ago
P
Senior Product Manager, Digital Assets Squad
Purpose
Toronto, ON
- Full-time
Purpose Unlimited is looking for a Senior Product Manager to bring dedicated, full-time leadership to the Digital Assets Squad - owning the roadmap, the figures of merit, and the ship date…
Added 27 mins ago
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Senior Product Manager, Fund Management
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Toronto, ON
- Full-time
Purpose Unlimited is an independent financial services company with an unrelenting focus on customer-centric innovation, delivered through technology-driven solutions. Led by entrepreneur…
Added 27 mins ago
S
Senior Organizational Change Management Specialist – AI Transformation
Systematix
Ottawa, ON
- Contract
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Added 27 mins ago
RB
Senior Staff Accountant
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- Full-time
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Added 28 mins ago
T
Account Manager II
TD
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- Full-time
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- Full-time
As an Enterprise Tax Manager, you will work closely with Partners and senior tax professionals to deliver planning and compliance solutions for privately owned businesses and their owners.…
Added 58 mins ago
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Capital Markets and Accounting Advisory Services, Manager
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Added 58 mins ago
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Oracle / PostgreSQL Database Administrator
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Added 58 mins ago
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Implementation Specialist – Project Management
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- Full-time
Reporting to the Senior Implementation Manager, Project Management, the Implementation Specialist – Project Management will:
Added 58 mins ago
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Manager, Community Partnership & Business Development
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Added 58 mins ago
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- Full-time
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Added 1 hour ago
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Added 1 hour ago
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CanDeal

IT Operations Support Engineer

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 6, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Oct 7, 2026

Original job description

Why join the CanDeal Team?

CanDeal Group is a leading provider of electronic marketplaces and data services for Canadian dollar fixed income securities and derivatives. CanDeal’s Markets Division provides access to a deep pool of liquidity for Canadian government, agency, provincial and corporate bonds, as well as money market instruments and interest rate swaps. CanDeal Data & Analytics (DNA) delivers data and analytics products and other services that support business, trading and technology needs for participants in the Canadian capital markets.

CanDeal Group is a growing and entrepreneurial organization with a solid foundation in the Canadian fixed income markets and an ownership group which includes BMO Nesbitt Burns Inc., CIBC World Markets Inc., National Bank Financial Inc., RBC Dominion Securities Inc., Scotia Capital Inc., TD Securities Inc. and TMX Group.

This is an exciting time to join a growing organization led by visionary leaders who are helping to shape their industry’s future.

Job Purpose

Reporting to the Senior Manager of Technology Operation and a part of the TOMS (Technical Operations Management and Support) team, the IT Operations Support Engineer ensures the continual operation of CanDeal’s IT infrastructure (on-prem and cloud), services, applications, and processes while ensuring we meet all compliance and policy requirements. This role also provides second-tier support for any technical issues escalated from the COPS (Client Operation and Support) team and assisting the ETS (Enterprise Technical Services) team with new projects and deliveries when needed.

PRIMARY RESPONSIBILITIES

Monitor, resolve, and escalate security and operational incidents as needed.
Administration and maintenance of network, hardware, software, servers, systems, etc.
Performs regular patching of all systems and ensures high availability and acceptable levels of performance at all times.
Work with third party vendors, support, account managers, network engineers, and specialists to resolve issues that are beyond the internal team’s expertise.
Support external customers with inhouse CanDeal applications, services, networks, and products.
Lead and assist with BCP/DR planning, tests, documentation, and remediation.
Contributes to continuous improvement efforts by automating, scripting/coding, recommending new products, services, technologies, and methodologies as well as new processes/procedures.
Proactively check and review systems, logs, alerts, notices, advisories, and investigate suspicious events.
Ensure adherence to IT related and corporate policies and procedures.
Create/update documentation and provide evidence/documentation to support audits, surveys, and risk/compliance.
Vendor management and purchasing, budgeting, licensing, and renewals of contacts and maintenance agreements.
Communicate, monitor, review, and assist with Change Management submissions, meetings, polices and processes.
Performs other duties, as required.

QUALIFICATIONS

Technical Requirements

Basic Networking (TCP/IP, OSI Layers, Subnets, Routing, Protocols, etc.)
Basic Windows (AD/GPO, Permissions, File Systems, CLI commands, Monitoring, Logs, etc.)
Basic Linux (Permissions, File Systems, CLI commands, Monitoring, Logs, etc.)
Basic Security (Zero Trust, Hardening, Authorization, Authentication (MFA), PKI/Certificates, etc.)
Basic VMware (VMs, ESXi, vSphere, vSAN, vCenter, VCF, etc.)
Basic Hardware (RAID, Partitions, SAN, NAS, Out-of-band management, etc.)
Basic Scripting (PowerShell, Bash, VBA, Batch, etc.)

Knowledge, Skills & Abilities

Proven technology troubleshooting skills and superb analytical skills, with the ability to think “outside the box” to resolve problems.
Excellent verbal and written communication skills, with the ability to effectively clarify complex technical issues and concepts in a business-friendly manner to various audiences.
Strong organizational skills, with the abilities to manage multiple deliverables in a demanding, time-sensitive environment, adapt to frequently changing priorities by prioritizing tasks and escalate / communicate issues or seek assistance to overcome obstacles.
Ability to work effectively within a team, as well as independently.
Must be available for after-hours implementations, testing, and support in a 24x7 technical business environment.
Working knowledge of the following is an asset: administering/troubleshooting of production desktops/servers; virtualization; cloud; office applications; MDM; ticketing systems; infrastructure monitoring; replication; patching; MFA; and various hardware and networking technologies.

Key Qualities for Success

Self-motivated and driven.
Highly attentive to detail and committed to quality.
Enthusiastic and service oriented.

EDUCATION

Bachelor’s degree in computer science, technology or related field is required.
Minimum four (4) years of experience working in IT related projects and controls and processes, preferably in the financial services industry.
Cisco Certified Network Associate (CCNA) or CompTIA A+ certification is desirable/preferred.
Cloud (AWS/Azure) certifications are desirable/preferred.

If you are interested in this opportunity, please send your resume to: careers@candeal.com

Please inform us if you require any accommodation during the hiring process.

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More about this job

Responsibilities

Maintain and support CanDeal’s on-premises and cloud infrastructure, systems, applications, and services, including incident response, administration, patching, monitoring, and customer support. Contribute to business continuity and disaster recovery, automation and process improvements, vendor coordination, change management, and compliance and audit activities.

Requirements

A bachelor’s degree in computer science, technology, or a related field and at least four years of experience in IT projects, controls, and processes are required. Candidates should have foundational knowledge of networking, Windows and Linux, security, VMware, hardware, and scripting, along with strong troubleshooting, communication, organizational, and teamwork skills; relevant certifications are preferred.

Skills

Networking
Windows Administration
Linux Administration
Security
VMware
Hardware Administration
Scripting
Troubleshooting
Incident Management
Patch Management
Disaster Recovery
Business Continuity Planning
Cloud Computing
Vendor Management
Change Management
Technical Documentation

Visa sponsorship

Not detected in the job text

Keywords

TCP/IP
OSI Layers
Subnets
Routing
Active Directory
Group Policy
Windows
Linux
Zero Trust
Multi-Factor Authentication
PKI
Certificates
VMware
ESXi
vSphere
vSAN
vCenter
VMware Cloud Foundation
RAID
SAN
NAS
PowerShell
Bash
VBA
Batch Scripting
Cloud Computing
AWS
Azure
Business Continuity Planning
Disaster Recovery

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