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Added 10 mins ago
BO
Program Leader
BGC Okanagan
Vernon, BC
- Part-time
BGC Okanagan is hiring a part-time Program Leader to support the school age childcare program at the Mission Hill Elementary club in Vernon, BC. It’s the best place for kids to be when the…
Added 10 mins ago
K
Part-Time Key Lead (Markville)
Knix
Markham, ON
- $22.7 CAD / hour
- Part-time
…high-performing team, and driving operational excellence. Acting as leader-on-duty, you will lead shift execution and master the Knix selling model to set the standard on the sales floor.…
Added 10 mins ago
EV
Advisor, Talent Management
Elk Valley Resources
Sparwood, BC
- $85,000 to $100,200 CAD / year
Develop program materials, tools, resources, communications, and leader enablement strategies that support the talent management programs
Added 10 mins ago
CC
Manager - Revenue Operations & Analytics
CARFAX Canada
London, ON
- $100,000 to $130,000 CAD / year
- Full-time
Are you a results-driven leader who combines analytical expertise with a passion for improving business performance? Do you enjoy turning data into meaningful insights, leading…
Added 10 mins ago
AL
Senior Human Resources Business Partner
Air Liquide
Montreal, QC
- Full-time
…leaders (Sales, Production, Finance, Logistics). More than an HR program manager, you influence the work climate and talent alignment to support sustainable growth. Your expertise allows…
Added 10 mins ago
B
General Repair Technician - Static
BGIS
Ottawa, ON
- Full-time
Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.
Added 10 mins ago
M
Manager, Operations, Fund Oversight
Manulife
Toronto, ON · Montreal, QC
- Full-time
…externally managed funds. We are looking for a results-driven leader with strong investment accounting expertise and a deep understanding of financial markets to oversee day-to-day…
Added 21 mins ago
R
Business Consultant - Intermediate
Raise
Toronto, ON
- Contract
…our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand. We’re hiring right now; if you’re interested, apply below for…
Added 21 mins ago
UO
Sessional Instructor: ESCI 437, Department of Earth, Energy & Environment, Faculty of Science
University of Calgary
Calgary, AB
- Full-time
The successful candidate will teach within the Energy Science program, with responsibilities for lecture instruction, lab co-ordination, and any other associated course management duties…
Added 21 mins ago
AO
SBP Kids Ministry Coordinator (Part-Time - 1 Year Maternity Leave Coverage)
Archdiocese of Halifax-Yarmouth
Halifax, NS
- Part-time
The SBP Kids Ministry Coordinator at Saint Benedict Parish is a leader who provides vision, leadership, and oversight for SBP Kids, building healthy teams and equipping leaders to create a…
Added 21 mins ago
UO
Employer Specialist, Engineering Career Centre
University of Calgary
Calgary, AB
- Volunteer
Proactively monitor industry connections and WIL program performance (including student placement successes and challenges).
Added 21 mins ago
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Canada Renewable Energy Engineering Leader
Arup
Toronto, ON
- Full-time
…Canada, Arup is seeking a Canada Renewable Energy Engineering Leader to strengthen our leadership, technical delivery, and market presence across wind, solar, storage and emerging energy…
Added 21 mins ago
GD
Supply Chain Manager Procurement and Supplier Quality
General Dynamics Mission Systems–Canada
Ottawa, ON
- $110,000 to $130,000 CAD / year
- Full-time
Lead supply chain material planning and consolidate demand forecasts from revenue plans, proposals, projects, and program requirements.
Added 21 mins ago
FC
Student Awards Team Lead - Appendix D/Temporary Assignment
Fanshawe College
London, ON
- Full-time
Plans the budget for Tuition Set-Aside funds and allocates appropriate amounts to each program.
Added 21 mins ago
CC
Manager - Revenue Operations & Analytics
CARFAX Canada
London, ON
- $100,000 to $130,000 CAD / year
- Full-time
Are you a results-driven leader who combines analytical expertise with a passion for improving business performance? Do you enjoy turning data into meaningful insights, leading…
Added 21 mins ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Vancouver, BC
- $43,000 to $55,000 CAD / year
- Full-time
City Wide Facility Solutions is a leader in the building maintenance industry, with a locations that serve communities across the Canada and U.S. Our company mission is to create a ripple…
Added 21 mins ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Burnaby, BC
- $43,000 to $55,000 CAD / year
- Full-time
City Wide Facility Solutions is a leader in the building maintenance industry, with a locations that serve communities across the Canada and U.S. Our company mission is to create a ripple…
Added 21 mins ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
…improvement of the City’s Occupational Health & Safety (OHS) Program. As a key member of the City’s leadership team, the Director will shape and execute a forward-looking Corporate Safety…
Added 21 mins ago
RM
Manager, Human Resources
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…labour relations expertise with operational HR leadership, program management, and continuous…
Added 21 mins ago
FC
Systems Coordinator – Degree Audit - Appendix D/Temporary Assignment
Fanshawe College
London, ON
- Full-time
Acting as project leader for assigned projects for the Registrar's Office by:
Added 21 mins ago
RD
Senior Associate
RBC Dominion Securities
Vancouver, BC
- Full-time
A generous monthly compensation package in addition to your base salary which recognizes you as an industry leader
Added 21 mins ago
CW
Quality Assurance Technician - Evening Shift
Cascadia Windows & Doors
Langley (District), BC · Langley, BC
- $24 CAD / hour
- Full-time
Cascadia Windows & Doors is an innovative, industry leader, in manufacturing beautifully designed architectural fiberglass windows, doors, and cladding support systems. Included in some of…
Added 21 mins ago
TC
Elementary & Secondary School Vice Principal
Toronto Catholic District School Board
Toronto, ON
- Full-time
…spiritual, servant-like, visionary and empowering. A Catholic school leader is called to be a spiritual leader, an effective administrator, an instructional leader and an excellent…
Added 21 mins ago
VC
Practice Manager - Amherst Veterinary Hospital
VetCare Canada
Vancouver, BC
- Full-time
Are you a natural leader with a passion for animals and a knack for inspiring teams? As a Practice Manager in the VetCare Community, you'll be the driving force behind a vibrant veterinary…
Added 21 mins ago
CO
Sponsorship Program - Police Officers
City of Saint John
Saint John, NB
- Full-time
Are you looking for an opportunity to make a difference in your community? Are you a leader who takes accountability for their actions? Are you professional in your approach? Do you have a…

CanDeal

Product Support Specialist

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: Minimum 5 years of fixed income market experience, either buy side or sell side
Posting language: English
Posted: Oct 7, 2026

Original job description

Why join the CanDeal Team?

CanDeal is a leading provider of electronic marketplaces and data services for Canadian dollar debt securities and derivatives. Its Markets Division, provides access to a deep pool of liquidity for Canadian government, agency, provincial and corporate bonds, as well as money market instruments and interest rate swaps. CanDeal Solutions delivers data products and other services that support business, trading and technology needs for participants in the Canadian capital markets.

CanDeal is a growing and entrepreneurial organization with an extremely solid foundation and an ownership group which includes: BMO Nesbitt Burns Inc., CIBC World Markets, National Bank Financial Inc., RBC Capital Markets, Scotia Capital, TD Securities and TMX Group.

This is an exciting time to join a growing organization led by visionary leaders who are helping to shape their industry’s future.

JOB PURPOSE

Reporting to the Manager, Client Services and Operations, the Product Support Specialist provides institutional client and dealer support by understanding what is important to marketplace participants, troubleshooting, and resolving problems for all of CanDeal’s company-supported applications in a timely manner. This role also maintains and enhances current client and dealer relationships through effective understanding of participant requirements, communication, and problem solving. institutional client and dealer training, and promoting CanDeal products and features are also part of this role.

PRIMARY RESPONSIBILITIES

Client Experience

Acts as a primary point person within the Client Service team for developing relationships with fixed income market participants
Coordinating with CanDeal salespeople to enhance the client and dealer experience and relationships
Mentor and assist other team members in regards to fixed income inquiries and general knowledge of fixed income and derivatives markets
Trains fixed income participants on Trading applications and the promotion of new products and features

Support

Responds to inbound client and dealer inquiries via telephone or e-mail on all company-supported applications, logging all communications into the tracking system
Assists in conducting market surveillance for compliance purposes
Assists in administering user tasks on the CanDeal Trading application
Conducts market surveillance for compliance with established protocols.
Assists in onboarding new clients, inclusive of OMS integrations, assisting with testing changes and new functionality to the trading platform and other applications and works with the development team to resolve issues.
Maintains key product documentation, e.g. Quick Reference Guide for Dealers and Client Administrators, Product Knowledge Base, Confluence, Frequently Asked Questions, Procedures Manual, etc.
Creates and maintains test cases.
Updates Securities in the Security Maintenance Schedule.
Remains compliant with and maintains ITIL related documentation
Performs other duties, as required.

QUALIFICATIONS

Education & Experience

University degree or college diploma in a program related to the product or service is required.
Minimum 5 years of fixed income market experience, either buy side or sell side
Advanced knowledge of the fixed income trade cycle, dealer/client relationships and related troubleshooting
Technical acumen (MS Office, Windows, CRM tracking systems, anti-virus software, SQL, Linux, FIX protocol, python, automation scripting)
Demonstrated experience with networks, firewalls and proxies
Experience with encryption protocols (such as TLS1.2)
Networking knowledge such as wireshark, TCP/IP Stack, Latency Isolation
Dev Ops - Perform deployments, upgrades, and system maintenance. UAT testing, and improvements.

Knowledge, Skills & Abilities

Proven leadership abilities to support a dynamic team
Proven problem-solving skills and superb analytical skills, with the ability to think “outside the box” to resolve problems.
Good technical aptitude, including knowledge of customer relationship management (CRM) software and excellent proficiency with MS Office (Word, Excel).
Excellent verbal and written communication skills, with the ability to effectively clarify complex technical issues and concepts in a business-friendly manner to various audiences and provide effective customer training.
Strong organizational skills, with the abilities to manage multiple deliverables in a time-sensitive environment, work under pressure and adapt to frequently changing priorities.
Ability to work effectively within a team, as well as independently.

Key Qualities for Success

Self-motivated and driven.
Highly attentive to detail and committed to quality.
Enthusiastic, service-oriented.

Like what you’re hearing so far, but still wondering if CanDeal is right for you? We offer:

Working in an entrepreneurial and growing organization
Ongoing on-the-job learning and development; learning from a leader with a wealth of knowledge
Working with innovative technology and with an industry pioneer
Opportunity to evolve with a growing organization

Interested in being a part of CanDeal? We look forward to your application!

Please inform us if you require any accommodations during the hiring process. Please note that only those candidates selected for an interview will be contacted. If you are interested in this opportunity, please send your resume to: careers@candeal.com

Apply About employer

More about this job

Responsibilities

Provide timely support to institutional clients and dealers by responding to inquiries, troubleshooting CanDeal applications, and helping resolve technical and trading-platform issues. Maintain client relationships, train participants, support onboarding and testing, conduct market surveillance, and keep product documentation and procedures current.

Requirements

A university degree or college diploma in a related program and at least five years of buy-side or sell-side fixed income market experience are required. Candidates should have advanced knowledge of fixed income trading and client-dealer relationships, strong technical skills across networking and software tools, and excellent communication, analytical, organizational, and customer-service abilities.

Skills

Fixed Income Markets
Derivatives Markets
Client Support
Troubleshooting
Technical Support
Market Surveillance
Client Training
UAT Testing
SQL
Linux
FIX Protocol
Python
Networking
Problem-Solving
Technical Communication

Benefits

On-the-job Learning and Development

Visa sponsorship

Not detected in the job text

Keywords

Fixed Income
Derivatives
Canadian Capital Markets
Electronic Trading
Client Support
Dealer Support
Troubleshooting
Market Surveillance
Compliance
Client Onboarding
UAT Testing
Trading Applications
Product Documentation
ITIL
Microsoft Office
CRM
Windows
Antivirus Software
SQL
Linux
FIX Protocol
Python
Automation Scripting
Networks
Firewalls
Proxies
TLS 1.2
Wireshark

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