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Added 17 mins ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 6 hours ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 6 hours ago
Spatial Specialist (Productivity and Automation Specialist)
City of Toronto
Toronto, ON
…ArcGIS Online and ArcGIS Enterprise, along with your skills in Python, FME, and data management to help City divisions effectively manage, integrate, and publish critical spatial…
Added 6 hours ago
UM
Senior Software Tester
Ultra Maritime
Dartmouth, NS
- Full-time
This role blends manual software testing, test automation, and strategic test planning. You’ll be in hybrid position where you will support initiatives in test engineering, test automation,…
Added 7 hours ago
TT
Digital Controls Technical Specialist
Trane Technologies
Montreal, QC
- Full-time
Join our fast-growing Artificial Intelligence company as a Digital Controls Technical Specialist. Your mission: ensure smooth operations without ever leaving your desk. You'll be the first…
Added 8 hours ago
SM
RQ11622 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Systems Testing/QA Specialist with strong expertise in enterprise-level software testing, manual and automated testing, test strategy development, test…
Added 8 hours ago
Integration & Test Software Engineer
L3Harris Technologies
Montreal, QC
3+ years of relevant experience in software testing, system validation, integration, technical support, or service engineering roles.
Added 9 hours ago
R&
Site Reliability Specialist
Robertson & Company Ltd.
Toronto, ON
- Contract
Automate provisioning, patching, monitoring, compliance validation, disaster recovery testing, and operational activities
Added 10 hours ago
HA
Senior Embedded DevOps and Software Verification Engineer
Horizon Aircraft
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Develop scripts and tools (Python, shell, etc.) to automate build, test, static analysis, structural coverage, and release processes across the software development lifecycle.
Added 11 hours ago
TI
Digital Controls Technical Specialist
Trane Italia
Montreal, QC
- Full-time
Join our fast-growing Artificial Intelligence company as a Digital Controls Technical Specialist. Your mission: ensure smooth operations without ever leaving your desk. You'll be the first…
Added 12 hours ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 13 hours ago
Bilingual Senior Specialist, Cloud Infrastructure Operations Engineering
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
Join the Technology and Business Transformation team in the Bilingual Senior Specialist, Cloud Infrastructure Operations Engineering position. In this position, you will be responsible for…
Added 17 hours ago
DT
UNPAID VOLUNTEER - Chief Technology Officer (CTO)
Digital Technology Institute for Development (DTID)
Remote, Canada
- Part-time
- Remote
Oversee the design, development, testing and deployment of Proof-of-Concepts, pilots and technology solutions.
Added 18 hours ago
M
RQ11622 - Systems Testing/QA Specialist - Senior
Maarut
Toronto, ON
- Contract
Clear grasp of the software development and testing life
Added 18 hours ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 19 hours ago
C
Product Support Specialist
CanDeal
Toronto, ON
- Full-time
Technical acumen (MS Office, Windows, CRM tracking systems, anti-virus software, SQL, Linux, FIX protocol, python, automation scripting)
Added 19 hours ago
A
Middleware Specialist
Apptad
Montreal, QC
- Contract
Coordinate signoffs for non-functional requirement testing with development and business teams.
Added 20 hours ago
T
Business Application Specialist
TD
Toronto, ON
- Full-time
…activities. Act as a business lead and functional business specialist; provides input and executes on strategies, roadmaps, forecasts and manages relationships with technology, business…
Added 21 hours ago
IS
AI Tester
Iris Software Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
What You Bring3+ years in software testing or QA automation, with working Python skills
Added 1 day ago
HR
Software Analyst
Hitachi Rail
Toronto, ON
- Full-time
The Software Analyst contributes to the design, development, integration, and testing of low- to medium-complexity operationally critical and safety-critical software systems within the…
Added 1 day ago
HR
Software Analyst
Hitachi Rail
Toronto, ON
- Full-time
The Software Analyst contributes to the design, development, integration, and testing of low- to medium-complexity operationally critical and safety-critical software systems within the…
Added 1 day ago
Software Developer- RPA / UiPath Specialist
Open Text Corporation
Mississauga, ON
As a Software Developer specializing in Robotic Process Automation (RPA), UiPath, and emerging agentic AI technologies, you will design, develop, deploy, and support intelligent automation…
Added 1 day ago
VM
QA Engineer
Vivid Machines
Toronto, ON
- Full-time
As an Intermediate QA Engineer, you will own the end-to-end Software Testing Life Cycle across our whole product: web applications, mobile apps, backend services, and the camera hardware…
Added 1 day ago
MO
Test Validation Engineer
Marketers on Demand
Toronto, ON · Greater Toronto Area, Canada
- $36 to $41 CAD / hour
- Contract
…technology to find an Integration, Test & Validation (ITV) Specialist. You'll join a team testing signaling systems for major UK rail modernization…
Added 1 day ago
C
Embedded System Specialist - CF-18 Fighter Jet (North Shore)
CAE
Mirabel, QC
- Full-time
Join CAE’s embedded software development team and contribute to the operational effectiveness and evolving capabilities of the CF-18 fighter aircraft. You will participate in multiple…

CanDeal

Product Support Specialist

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: Minimum 5 years of fixed income market experience, either buy side or sell side
Posting language: English
Posted: Oct 7, 2026

Original job description

Why join the CanDeal Team?

CanDeal is a leading provider of electronic marketplaces and data services for Canadian dollar debt securities and derivatives. Its Markets Division, provides access to a deep pool of liquidity for Canadian government, agency, provincial and corporate bonds, as well as money market instruments and interest rate swaps. CanDeal Solutions delivers data products and other services that support business, trading and technology needs for participants in the Canadian capital markets.

CanDeal is a growing and entrepreneurial organization with an extremely solid foundation and an ownership group which includes: BMO Nesbitt Burns Inc., CIBC World Markets, National Bank Financial Inc., RBC Capital Markets, Scotia Capital, TD Securities and TMX Group.

This is an exciting time to join a growing organization led by visionary leaders who are helping to shape their industry’s future.

JOB PURPOSE

Reporting to the Manager, Client Services and Operations, the Product Support Specialist provides institutional client and dealer support by understanding what is important to marketplace participants, troubleshooting, and resolving problems for all of CanDeal’s company-supported applications in a timely manner. This role also maintains and enhances current client and dealer relationships through effective understanding of participant requirements, communication, and problem solving. institutional client and dealer training, and promoting CanDeal products and features are also part of this role.

PRIMARY RESPONSIBILITIES

Client Experience

Acts as a primary point person within the Client Service team for developing relationships with fixed income market participants
Coordinating with CanDeal salespeople to enhance the client and dealer experience and relationships
Mentor and assist other team members in regards to fixed income inquiries and general knowledge of fixed income and derivatives markets
Trains fixed income participants on Trading applications and the promotion of new products and features

Support

Responds to inbound client and dealer inquiries via telephone or e-mail on all company-supported applications, logging all communications into the tracking system
Assists in conducting market surveillance for compliance purposes
Assists in administering user tasks on the CanDeal Trading application
Conducts market surveillance for compliance with established protocols.
Assists in onboarding new clients, inclusive of OMS integrations, assisting with testing changes and new functionality to the trading platform and other applications and works with the development team to resolve issues.
Maintains key product documentation, e.g. Quick Reference Guide for Dealers and Client Administrators, Product Knowledge Base, Confluence, Frequently Asked Questions, Procedures Manual, etc.
Creates and maintains test cases.
Updates Securities in the Security Maintenance Schedule.
Remains compliant with and maintains ITIL related documentation
Performs other duties, as required.

QUALIFICATIONS

Education & Experience

University degree or college diploma in a program related to the product or service is required.
Minimum 5 years of fixed income market experience, either buy side or sell side
Advanced knowledge of the fixed income trade cycle, dealer/client relationships and related troubleshooting
Technical acumen (MS Office, Windows, CRM tracking systems, anti-virus software, SQL, Linux, FIX protocol, python, automation scripting)
Demonstrated experience with networks, firewalls and proxies
Experience with encryption protocols (such as TLS1.2)
Networking knowledge such as wireshark, TCP/IP Stack, Latency Isolation
Dev Ops - Perform deployments, upgrades, and system maintenance. UAT testing, and improvements.

Knowledge, Skills & Abilities

Proven leadership abilities to support a dynamic team
Proven problem-solving skills and superb analytical skills, with the ability to think “outside the box” to resolve problems.
Good technical aptitude, including knowledge of customer relationship management (CRM) software and excellent proficiency with MS Office (Word, Excel).
Excellent verbal and written communication skills, with the ability to effectively clarify complex technical issues and concepts in a business-friendly manner to various audiences and provide effective customer training.
Strong organizational skills, with the abilities to manage multiple deliverables in a time-sensitive environment, work under pressure and adapt to frequently changing priorities.
Ability to work effectively within a team, as well as independently.

Key Qualities for Success

Self-motivated and driven.
Highly attentive to detail and committed to quality.
Enthusiastic, service-oriented.

Like what you’re hearing so far, but still wondering if CanDeal is right for you? We offer:

Working in an entrepreneurial and growing organization
Ongoing on-the-job learning and development; learning from a leader with a wealth of knowledge
Working with innovative technology and with an industry pioneer
Opportunity to evolve with a growing organization

Interested in being a part of CanDeal? We look forward to your application!

Please inform us if you require any accommodations during the hiring process. Please note that only those candidates selected for an interview will be contacted. If you are interested in this opportunity, please send your resume to: careers@candeal.com

Apply About employer

More about this job

Responsibilities

Provide timely support to institutional clients and dealers by responding to inquiries, troubleshooting CanDeal applications, and helping resolve technical and trading-platform issues. Maintain client relationships, train participants, support onboarding and testing, conduct market surveillance, and keep product documentation and procedures current.

Requirements

A university degree or college diploma in a related program and at least five years of buy-side or sell-side fixed income market experience are required. Candidates should have advanced knowledge of fixed income trading and client-dealer relationships, strong technical skills across networking and software tools, and excellent communication, analytical, organizational, and customer-service abilities.

Skills

Fixed Income Markets
Derivatives Markets
Client Support
Troubleshooting
Technical Support
Market Surveillance
Client Training
UAT Testing
SQL
Linux
FIX Protocol
Python
Networking
Problem-Solving
Technical Communication

Benefits

On-the-job Learning and Development

Visa sponsorship

Not detected in the job text

Keywords

Fixed Income
Derivatives
Canadian Capital Markets
Electronic Trading
Client Support
Dealer Support
Troubleshooting
Market Surveillance
Compliance
Client Onboarding
UAT Testing
Trading Applications
Product Documentation
ITIL
Microsoft Office
CRM
Windows
Antivirus Software
SQL
Linux
FIX Protocol
Python
Automation Scripting
Networks
Firewalls
Proxies
TLS 1.2
Wireshark

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