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Added 6 mins ago
GF
Generalist, Human Resources
Gordon Food Service
Milton, ON
- Full-time
…to work process, serves as point of contact with employee, manager and Shared…
Added 21 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
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Bed Allocator
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Registered Nurse - Operating Room
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Added 21 mins ago
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Registered Practical Nurse - Operating Room
Brant Community Healthcare System
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The Brantford General is an acute care hospital
Added 21 mins ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
The Brantford General is an acute care hospital
Added 21 mins ago
BC
Registered Practical Nurse - Critical Care
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Brantford, ON
- Full-time
Brantford General Hospital – Our acute care hospital offering a full spectrum of inpatient and outpatient services.
Added 21 mins ago
MV
Resident and Family Services Coordinator (Social Worker or Social Services Worker)
Maple Villa Long Term Care Centre
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- Full-time
Must have a current general certificate of registration with the Ontario College of Social Workers and Social Service Workers; or
Added 21 mins ago
TE
Director of Condominium Management
The Enfield Group Inc
Burlington, ON
- Full-time
The Director holds a CMRAO General Licence and serves as Enfield's Principal Condominium Manager. They are accountable for service quality, regulatory compliance, board relationships and…
Added 22 mins ago
C
Product Support Specialist
CanDeal
Toronto, ON
- Full-time
Reporting to the Manager, Client Services and Operations, the Product Support Specialist provides institutional client and dealer support by understanding what is important to marketplace…
Added 22 mins ago
IK
Parts Driver (Temporary)
INLAND KENWORTH US INC
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- Full-time
- Temporary
High school diploma or general education degree (GED)
Added 22 mins ago
S
Music Therapist
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- Full-time
…supporting the community we serve. Reporting to the Senior Manager, Clinical Services and consistent with the Mission, Values and policies of St.Amant, the Music Therapist is a critical…
Added 22 mins ago
Junior Structural Designer
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Developing General Arrangement and detailed drawings for concrete and steel structures, including plant buildings, pipe racks, platforms, and tank farms
Added 22 mins ago
C
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Physiotherapist - Rehabilitation & Supportive Care Services
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The Journeyperson Heavy Duty Mechanic will report directly to the Manager, Maintenance. The primary function of this position is to address mechanical issues and conduct preventative…
Added 22 mins ago
RM
Assistant Technical Audit Team
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- Other
Reporting to the Program Manager, Policy Research and Business Strategies, you will assist with organizing and preparing waste composition data for the Waste planning team.
Added 22 mins ago
Administrative Coordinator
University of Toronto
Toronto, ON
Reporting to the Executive Director at the Munk School, with supervision by the Manager, Public History Lab, the Administrative Coordinator provides comprehensive support to the Director of…
Added 36 mins ago
Mechanic Class A 506
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…working) to determine their cause and identify if mechanical or general repairs or changes to the vehicle warranty are…
Added 36 mins ago
HP
Building Manager
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- Full-time
…the organization. This role is primarily responsible for the general management and oversight of the property to ensure that a superior level of co-operation, service and support is…
Added 36 mins ago
CR
Transload Operator
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Promptly reporting all safety, equipment, and track problems to the Team Lead and/or Manager

CanDeal

Product Support Specialist

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 9, 2026
Experience: Minimum 5 years of fixed income market experience, either buy side or sell side
Posting language: English
Posted: Nov 9, 2026

Original job description

Why join the CanDeal Team?

CanDeal is a leading provider of electronic marketplaces and data services for Canadian dollar debt securities and derivatives. Its Markets Division, provides access to a deep pool of liquidity for Canadian government, agency, provincial and corporate bonds, as well as money market instruments and interest rate swaps. CanDeal Solutions delivers data products and other services that support business, trading and technology needs for participants in the Canadian capital markets.

CanDeal is a growing and entrepreneurial organization with an extremely solid foundation and an ownership group which includes: BMO Nesbitt Burns Inc., CIBC World Markets, National Bank Financial Inc., RBC Capital Markets, Scotia Capital, TD Securities and TMX Group.

This is an exciting time to join a growing organization led by visionary leaders who are helping to shape their industry’s future.

JOB PURPOSE

Reporting to the Manager, Client Services and Operations, the Product Support Specialist provides institutional client and dealer support by understanding what is important to marketplace participants, troubleshooting, and resolving problems for all of CanDeal’s company-supported applications in a timely manner. This role also maintains and enhances current client and dealer relationships through effective understanding of participant requirements, communication, and problem solving. institutional client and dealer training, and promoting CanDeal products and features are also part of this role.

PRIMARY RESPONSIBILITIES

Client Experience

Acts as a primary point person within the Client Service team for developing relationships with fixed income market participants
Coordinating with CanDeal salespeople to enhance the client and dealer experience and relationships
Mentor and assist other team members in regards to fixed income inquiries and general knowledge of fixed income and derivatives markets
Trains fixed income participants on Trading applications and the promotion of new products and features

Support

Responds to inbound client and dealer inquiries via telephone or e-mail on all company-supported applications, logging all communications into the tracking system
Assists in conducting market surveillance for compliance purposes
Assists in administering user tasks on the CanDeal Trading application
Conducts market surveillance for compliance with established protocols.
Assists in onboarding new clients, inclusive of OMS integrations, assisting with testing changes and new functionality to the trading platform and other applications and works with the development team to resolve issues.
Maintains key product documentation, e.g. Quick Reference Guide for Dealers and Client Administrators, Product Knowledge Base, Confluence, Frequently Asked Questions, Procedures Manual, etc.
Creates and maintains test cases.
Updates Securities in the Security Maintenance Schedule.
Remains compliant with and maintains ITIL related documentation
Performs other duties, as required.

QUALIFICATIONS

Education & Experience

University degree or college diploma in a program related to the product or service is required.
Minimum 5 years of fixed income market experience, either buy side or sell side
Advanced knowledge of the fixed income trade cycle, dealer/client relationships and related troubleshooting
Technical acumen (MS Office, Windows, CRM tracking systems, anti-virus software, SQL, Linux, FIX protocol, python, automation scripting)
Demonstrated experience with networks, firewalls and proxies
Experience with encryption protocols (such as TLS1.2)
Networking knowledge such as wireshark, TCP/IP Stack, Latency Isolation
Dev Ops - Perform deployments, upgrades, and system maintenance. UAT testing, and improvements.

Knowledge, Skills & Abilities

Proven leadership abilities to support a dynamic team
Proven problem-solving skills and superb analytical skills, with the ability to think “outside the box” to resolve problems.
Good technical aptitude, including knowledge of customer relationship management (CRM) software and excellent proficiency with MS Office (Word, Excel).
Excellent verbal and written communication skills, with the ability to effectively clarify complex technical issues and concepts in a business-friendly manner to various audiences and provide effective customer training.
Strong organizational skills, with the abilities to manage multiple deliverables in a time-sensitive environment, work under pressure and adapt to frequently changing priorities.
Ability to work effectively within a team, as well as independently.

Key Qualities for Success

Self-motivated and driven.
Highly attentive to detail and committed to quality.
Enthusiastic, service-oriented.

Like what you’re hearing so far, but still wondering if CanDeal is right for you? We offer:

Working in an entrepreneurial and growing organization
Ongoing on-the-job learning and development; learning from a leader with a wealth of knowledge
Working with innovative technology and with an industry pioneer
Opportunity to evolve with a growing organization

Interested in being a part of CanDeal? We look forward to your application!

Please inform us if you require any accommodations during the hiring process. Please note that only those candidates selected for an interview will be contacted. If you are interested in this opportunity, please send your resume to: careers@candeal.com

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More about this job

Responsibilities

Provide timely support to institutional clients and dealers for CanDeal applications, troubleshoot issues, and maintain strong participant relationships. Train users, assist with onboarding and platform testing, conduct market surveillance, and maintain product documentation and test cases.

Requirements

A university degree or college diploma in a related program and at least five years of buy-side or sell-side fixed income market experience are required. Candidates should have advanced knowledge of fixed income trading and strong technical skills, including experience with networking, security protocols, troubleshooting, and clear client communication.

Skills

Fixed Income Markets
Client Support
Troubleshooting
Trading Application Training
Market Surveillance
Onboarding
User Acceptance Testing
SQL
Linux
FIX Protocol
Python
Networking
TCP/IP
TLS Encryption
Problem-Solving

Benefits

On-the-job Learning and Development
Opportunity to Work with Innovative Technology
Opportunity for Career Growth

Visa sponsorship

Not detected in the job text

Keywords

Fixed Income
Debt Securities
Derivatives
Canadian Capital Markets
Trading Applications
Client Support
Dealer Support
Market Surveillance
Compliance
Client Onboarding
OMS Integrations
User Acceptance Testing
Product Documentation
Test Cases
ITIL
Microsoft Office
CRM
SQL
Linux
FIX Protocol
Python
Automation Scripting
Networks
Firewalls
Proxies
TLS 1.2
Wireshark
TCP/IP
Latency Isolation
DevOps

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