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Added 8 mins ago
C
Adoption Specialist - Infrastructure & Agentic
Cohere
Remote, Canada
- $290,000 to $330,000 CAD / year
- Full-time
- Remote
As an Adoption Specialist, you will design, build, maintain, and deliver certification programs that validate partner expertise across infrastructure and agentic domains. You will report…
Added 8 mins ago
VC
Clinical Simulation Technician
Vancouver Coastal Health
Vancouver, BC
- $41.14 CAD / hour
- Other
Come work as a Clinical Simulation Technician with Vancouver Coastal Health (VCH) on the Regional Simulation Program team at Vancouver General Hospital at Vancouver, BC! Apply now to join…
Added 8 mins ago
PH
Spiritual Health Communications Specialist
Providence Healthcare
Vancouver, BC
- Temporary
…and Pastoral Care (SHPC), the Spiritual Health Communications…
Added 23 mins ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…coordinator will provide home visits to patients enrolled in the…
Added 23 mins ago
CL
Investment & Retirement Specialist
Canada Life
Toronto, ON
- Full-time
We are looking for an Investment & Retirement Specialist to join the Client Advisory team. This is one of the fastest growing areas within Canada Life.
Added 23 mins ago
SM
Admin Assistant to Clinical Manager, Family Birthing Centre
St. Michael's Hospital
Toronto, ON
- Full-time
Graduate of a recognized office Administration program
Added 23 mins ago
SJ
Clinical Nurse Specialist, Nursing Practice SJHC
St. Joseph's Health Centre, Toronto
Toronto, ON
- Temporary
In the role of Clinical Nurse Specialist, Wound Care, you will be accountable for supporting the delivery of exceptional wound care throughout St. Joseph's Health Center. As part of the…
Added 23 mins ago
LC
Beauty Specialist, Hourly Part Time Day
Loblaw Companies Limited
St. John's, NL · Greater St. John's Metropolitan Area
- Part-time
Promotes sales through encouraging customers to participate in the PC Optimum program
Added 23 mins ago
PH
Physiotherapist - Stroke and Neuro Rehab
Providence Healthcare
Toronto, ON
- Part-time
…role of Physiotherapist in our Stroke and Neuro Rehabilitation…
Added 23 mins ago
CL
Investment & Retirement Specialist
Canada Life
Montreal, QC
- Full-time
We are looking for an Investment & Retirement Specialist to join the Client Advisory team. This is one of the fastest growing areas within Canada Life.
Added 23 mins ago
LC
Beauty Specialist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Part-time
Promotes sales through encouraging customers to participate in the PC Optimum program
Added 23 mins ago
LC
Beauty Specialist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
St. John's, NL · Greater St. John's Metropolitan Area
- Part-time
Promotes sales through encouraging customers to participate in the PC Optimum program
Added 23 mins ago
Communications Specialist - 6 month contract
Optima Living
Edmonton, AB
Create supporting graphics using Canva or a similar program to accompany content
Added 23 mins ago
Communications Specialist - 6 month contract
Optima Living
Vancouver, BC
Create supporting graphics using Canva or a similar program to accompany content
Added 23 mins ago
Payroll Systems Specialist
Tigercat | MacDonald Steel
Cambridge, ON
Reporting to the Vice President of Finance, the Payroll Specialist is responsible for the accurate, timely, and compliant administration of payroll for more than 2,000 employees across…
Added 23 mins ago
TD
Operations Trainer-Junior
TELUS Digital
Canada
- Full-time
The Learning Services Specialist plays a crucial role in overseeing and administering various training programs to ensure high levels of performance in our growing call center. This…
Added 23 mins ago
PH
Registered Practical Nurse - Stroke and Neuro Rehab
Providence Healthcare
Toronto, ON
- Temporary
Successful completion of Practical Nursing Diploma Program
Added 23 mins ago
P
Security System Configuration Specialist / Spécialiste en configuration de systèmes de sécurité électronique (CS007)
Potenco
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Electronic Security System Configuration Specialist
Added 23 mins ago
RS
Business System Specialist
Ryder System, Inc.
Vaughan, ON
- Full-time
The Business System Specialist participates with teams of IT staff and, on a limited basis, client department personnel in the development, implementation and maintenance of computer-based…
Added 23 mins ago
CL
Investment & Retirement Specialist
Canada Life
Ottawa, ON
- Full-time
We are looking for an Investment & Retirement Specialist to join the Client Advisory team. This is one of the fastest growing areas within Canada Life.
Added 23 mins ago
UO
Financial Analyst, Research Accounting
University of Calgary
Calgary, AB
- Full-time
Chartered Professional Accountant (CPA) Canada designation (CPA, CA, CMA or CGA). Individuals in the CPA Canada PEP program may be considered.
Added 23 mins ago
CL
Investment & Retirement Specialist
Canada Life
Calgary, AB
- Full-time
We are looking for an Investment & Retirement Specialist to join the Client Advisory team. This is one of the fastest growing areas within Canada Life.
Added 23 mins ago
L
Engineering Project Manager III
Legrand
Mississauga, ON
- Full-time
Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of our strategic objectives again with a strong emphasis on…
Added 23 mins ago
R
Senior Communications and Marketing Specialist, News Marketing (Hybrid/Telework)
Radio-Canada
Toronto, ON
- Full-time
CBC/Radio-Canada is looking for a dynamic Senior Communications and Marketing Specialist with a deep-seated passion for journalism, current affairs and public interest reporting to join our…
Added 23 mins ago
CL
Investment & Retirement Specialist
Canada Life
London, ON
- Full-time
We are looking for an Investment & Retirement Specialist to join the Client Advisory team. This is one of the fastest growing areas within Canada Life.

CanDeal

Product Support Specialist

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 9, 2026
Experience: Minimum 5 years of fixed income market experience, either buy side or sell side
Posting language: English
Posted: Nov 9, 2026

Original job description

Why join the CanDeal Team?

CanDeal is a leading provider of electronic marketplaces and data services for Canadian dollar debt securities and derivatives. Its Markets Division, provides access to a deep pool of liquidity for Canadian government, agency, provincial and corporate bonds, as well as money market instruments and interest rate swaps. CanDeal Solutions delivers data products and other services that support business, trading and technology needs for participants in the Canadian capital markets.

CanDeal is a growing and entrepreneurial organization with an extremely solid foundation and an ownership group which includes: BMO Nesbitt Burns Inc., CIBC World Markets, National Bank Financial Inc., RBC Capital Markets, Scotia Capital, TD Securities and TMX Group.

This is an exciting time to join a growing organization led by visionary leaders who are helping to shape their industry’s future.

JOB PURPOSE

Reporting to the Manager, Client Services and Operations, the Product Support Specialist provides institutional client and dealer support by understanding what is important to marketplace participants, troubleshooting, and resolving problems for all of CanDeal’s company-supported applications in a timely manner. This role also maintains and enhances current client and dealer relationships through effective understanding of participant requirements, communication, and problem solving. institutional client and dealer training, and promoting CanDeal products and features are also part of this role.

PRIMARY RESPONSIBILITIES

Client Experience

Acts as a primary point person within the Client Service team for developing relationships with fixed income market participants
Coordinating with CanDeal salespeople to enhance the client and dealer experience and relationships
Mentor and assist other team members in regards to fixed income inquiries and general knowledge of fixed income and derivatives markets
Trains fixed income participants on Trading applications and the promotion of new products and features

Support

Responds to inbound client and dealer inquiries via telephone or e-mail on all company-supported applications, logging all communications into the tracking system
Assists in conducting market surveillance for compliance purposes
Assists in administering user tasks on the CanDeal Trading application
Conducts market surveillance for compliance with established protocols.
Assists in onboarding new clients, inclusive of OMS integrations, assisting with testing changes and new functionality to the trading platform and other applications and works with the development team to resolve issues.
Maintains key product documentation, e.g. Quick Reference Guide for Dealers and Client Administrators, Product Knowledge Base, Confluence, Frequently Asked Questions, Procedures Manual, etc.
Creates and maintains test cases.
Updates Securities in the Security Maintenance Schedule.
Remains compliant with and maintains ITIL related documentation
Performs other duties, as required.

QUALIFICATIONS

Education & Experience

University degree or college diploma in a program related to the product or service is required.
Minimum 5 years of fixed income market experience, either buy side or sell side
Advanced knowledge of the fixed income trade cycle, dealer/client relationships and related troubleshooting
Technical acumen (MS Office, Windows, CRM tracking systems, anti-virus software, SQL, Linux, FIX protocol, python, automation scripting)
Demonstrated experience with networks, firewalls and proxies
Experience with encryption protocols (such as TLS1.2)
Networking knowledge such as wireshark, TCP/IP Stack, Latency Isolation
Dev Ops - Perform deployments, upgrades, and system maintenance. UAT testing, and improvements.

Knowledge, Skills & Abilities

Proven leadership abilities to support a dynamic team
Proven problem-solving skills and superb analytical skills, with the ability to think “outside the box” to resolve problems.
Good technical aptitude, including knowledge of customer relationship management (CRM) software and excellent proficiency with MS Office (Word, Excel).
Excellent verbal and written communication skills, with the ability to effectively clarify complex technical issues and concepts in a business-friendly manner to various audiences and provide effective customer training.
Strong organizational skills, with the abilities to manage multiple deliverables in a time-sensitive environment, work under pressure and adapt to frequently changing priorities.
Ability to work effectively within a team, as well as independently.

Key Qualities for Success

Self-motivated and driven.
Highly attentive to detail and committed to quality.
Enthusiastic, service-oriented.

Like what you’re hearing so far, but still wondering if CanDeal is right for you? We offer:

Working in an entrepreneurial and growing organization
Ongoing on-the-job learning and development; learning from a leader with a wealth of knowledge
Working with innovative technology and with an industry pioneer
Opportunity to evolve with a growing organization

Interested in being a part of CanDeal? We look forward to your application!

Please inform us if you require any accommodations during the hiring process. Please note that only those candidates selected for an interview will be contacted. If you are interested in this opportunity, please send your resume to: careers@candeal.com

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More about this job

Responsibilities

Provide timely support to institutional clients and dealers for CanDeal applications, troubleshoot issues, and maintain strong participant relationships. Train users, assist with onboarding and platform testing, conduct market surveillance, and maintain product documentation and test cases.

Requirements

A university degree or college diploma in a related program and at least five years of buy-side or sell-side fixed income market experience are required. Candidates should have advanced knowledge of fixed income trading and strong technical skills, including experience with networking, security protocols, troubleshooting, and clear client communication.

Skills

Fixed Income Markets
Client Support
Troubleshooting
Trading Application Training
Market Surveillance
Onboarding
User Acceptance Testing
SQL
Linux
FIX Protocol
Python
Networking
TCP/IP
TLS Encryption
Problem-Solving

Benefits

On-the-job Learning and Development
Opportunity to Work with Innovative Technology
Opportunity for Career Growth

Visa sponsorship

Not detected in the job text

Keywords

Fixed Income
Debt Securities
Derivatives
Canadian Capital Markets
Trading Applications
Client Support
Dealer Support
Market Surveillance
Compliance
Client Onboarding
OMS Integrations
User Acceptance Testing
Product Documentation
Test Cases
ITIL
Microsoft Office
CRM
SQL
Linux
FIX Protocol
Python
Automation Scripting
Networks
Firewalls
Proxies
TLS 1.2
Wireshark
TCP/IP
Latency Isolation
DevOps

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