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Added 17 mins ago
GC
Mine Engineer in Training (EIT)
Glencore Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
Reporting to the Mine Engineer Specialist, the Mine Engineer in Training (EIT) will gain practical experience in various aspects of underground mining engineering through a combination of…
Added 18 mins ago
IS
DevOps Engineer
Iris Software Inc.
Toronto, ON
- Contract
Strong software development experience in Python.
Added 18 mins ago
C
Product Support Specialist
CanDeal
Toronto, ON
- Full-time
Reporting to the Manager, Client Services and Operations, the Product Support Specialist provides institutional client and dealer support by understanding what is important to marketplace…
Added 18 mins ago
D|
Senior Accountant
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- $80,000 to $100,000 CAD / year
- Full-time
The firm has developed considerably over the past decade, building specialist practices in corporate taxation, business valuations, forensic accounting, litigation support and advisory.
Added 33 mins ago
KA
Client Engagement Specialist
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- Full-time
…Programs• Vehicle Purchase & Service Discounts• Paid Professional Development• Company‑Wide Appreciation Events• And SO MUCH…
Added 33 mins ago
FB
Deli/Cheese Department Manager
Farm Boy Inc.
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- $55,000 to $60,000 CAD / year
- Full-time
…results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high performance. Through…
Added 33 mins ago
FB
Meat Department Manager
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- $57,500 to $62,500 CAD / year
- Full-time
…results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high performance. Through…
Added 48 mins ago
FB
Deli/Cheese Department Manager
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- $55,000 to $60,000 CAD / year
- Full-time
…results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high performance. Through…
Added 48 mins ago
MI
ETL Specialist
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Added 1 hour ago
IT Help Desk Specialist Winter Co-Op
Catulpa Community Support Services
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Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals
Added 1 hour ago
SM
RQ11856 – Training Specialist – Senior (Onsite)
S M Software Solutions Inc
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- Internship
We are seeking a highly skilled Senior Training Specialist with extensive experience in digital learning development, instructional design, and technical training delivery. The ideal…
Added 1 hour ago
SM
RQ11857 – Systems Administrator/Operations Support Specialist – Senior
S M Software Solutions Inc
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- Internship
We are seeking a highly experienced Senior Systems Administrator / Operations Support Specialist with strong expertise in Oracle Fusion Recruiting Cloud (ORC), Oracle HCM Cloud…
Added 1 hour ago
I
Senior Systems Engineer
illumin
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Added 1 hour ago
FB
Meat Department Manager
Farm Boy Inc.
Kingston, ON
- $57,500 to $62,500 CAD / year
- Full-time
…results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high performance. Through…
Added 1 hour ago
GC
Biology & Bioinformatics Research Specialist (MSc/PhD)
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Remote, Canada
- Contract
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…and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who…
Added 1 hour ago
CB
Platform Developer
Canadian Bank Note Company
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We are seeking a Platform Engineer to design, implement, automate, secure, and support our cloud-first platform and software delivery ecosystem. The successful candidate will be responsible…
Added 1 hour ago
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Kafka Support Specialist
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As a Kafka Support Specialist, you will join the Enterprise Event Streaming team responsible for supporting, monitoring, and maintaining high-throughput, mission-critical streaming…
Added 1 hour ago
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Platform Developer
Canadian Bank Note Company, Limited
Ottawa, ON
- Full-time
We are seeking a Platform Engineer to design, implement, automate, secure, and support our cloud-first platform and software delivery ecosystem. The successful candidate will be responsible…
Added 3 hours ago
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Added 4 hours ago
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The Hospital to Home Department is currently seeking a Permanent Full-Time Clinical Nurse Specialist Navigator to join their healthcare team.
Added 5 hours ago
NB
DevSecOps Technical Lead, Cryptography
National Bank of Canada
Montreal, QC
- Full-time
…Protection and Cryptography team at National Bank means acting as a specialist responsible for the evolution, security, and reliability of the organization's digital certificate management…
Added 7 hours ago
AS
Records Collection Specialist II
Alternate Solutions Health Network
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- Full-time
The Records Collections Specialist II is responsible for managing and tracking patient documentation required by CMS, Medicare/Medicaid, and commercial insurance. This includes submitting…
Added 10 hours ago
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Business Development Specialist
Alto
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- Full-time
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Added 13 hours ago
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Project Specialist - Security Systems
Convergint
Toronto, ON · CA ON Etobicoke
- Full-time
Job Description: Convergint is looking for a full-time, team-oriented, results-driven Security Project Specialist for our Capital Projects team, to join our amazing culture in our Toronto,…
Added 14 hours ago
Client Care Specialist
Property Law Firm CB LLP
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If your title right now is Customer Experience Specialist, Customer Support Specialist, Customer Operations Specialist, Onboarding Specialist or Inbound Sales Development Representative,…

CanDeal

Product Support Specialist

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 9, 2026
Experience: Minimum 5 years of fixed income market experience, either buy side or sell side
Posting language: English
Posted: Nov 9, 2026

Original job description

Why join the CanDeal Team?

CanDeal is a leading provider of electronic marketplaces and data services for Canadian dollar debt securities and derivatives. Its Markets Division, provides access to a deep pool of liquidity for Canadian government, agency, provincial and corporate bonds, as well as money market instruments and interest rate swaps. CanDeal Solutions delivers data products and other services that support business, trading and technology needs for participants in the Canadian capital markets.

CanDeal is a growing and entrepreneurial organization with an extremely solid foundation and an ownership group which includes: BMO Nesbitt Burns Inc., CIBC World Markets, National Bank Financial Inc., RBC Capital Markets, Scotia Capital, TD Securities and TMX Group.

This is an exciting time to join a growing organization led by visionary leaders who are helping to shape their industry’s future.

JOB PURPOSE

Reporting to the Manager, Client Services and Operations, the Product Support Specialist provides institutional client and dealer support by understanding what is important to marketplace participants, troubleshooting, and resolving problems for all of CanDeal’s company-supported applications in a timely manner. This role also maintains and enhances current client and dealer relationships through effective understanding of participant requirements, communication, and problem solving. institutional client and dealer training, and promoting CanDeal products and features are also part of this role.

PRIMARY RESPONSIBILITIES

Client Experience

Acts as a primary point person within the Client Service team for developing relationships with fixed income market participants
Coordinating with CanDeal salespeople to enhance the client and dealer experience and relationships
Mentor and assist other team members in regards to fixed income inquiries and general knowledge of fixed income and derivatives markets
Trains fixed income participants on Trading applications and the promotion of new products and features

Support

Responds to inbound client and dealer inquiries via telephone or e-mail on all company-supported applications, logging all communications into the tracking system
Assists in conducting market surveillance for compliance purposes
Assists in administering user tasks on the CanDeal Trading application
Conducts market surveillance for compliance with established protocols.
Assists in onboarding new clients, inclusive of OMS integrations, assisting with testing changes and new functionality to the trading platform and other applications and works with the development team to resolve issues.
Maintains key product documentation, e.g. Quick Reference Guide for Dealers and Client Administrators, Product Knowledge Base, Confluence, Frequently Asked Questions, Procedures Manual, etc.
Creates and maintains test cases.
Updates Securities in the Security Maintenance Schedule.
Remains compliant with and maintains ITIL related documentation
Performs other duties, as required.

QUALIFICATIONS

Education & Experience

University degree or college diploma in a program related to the product or service is required.
Minimum 5 years of fixed income market experience, either buy side or sell side
Advanced knowledge of the fixed income trade cycle, dealer/client relationships and related troubleshooting
Technical acumen (MS Office, Windows, CRM tracking systems, anti-virus software, SQL, Linux, FIX protocol, python, automation scripting)
Demonstrated experience with networks, firewalls and proxies
Experience with encryption protocols (such as TLS1.2)
Networking knowledge such as wireshark, TCP/IP Stack, Latency Isolation
Dev Ops - Perform deployments, upgrades, and system maintenance. UAT testing, and improvements.

Knowledge, Skills & Abilities

Proven leadership abilities to support a dynamic team
Proven problem-solving skills and superb analytical skills, with the ability to think “outside the box” to resolve problems.
Good technical aptitude, including knowledge of customer relationship management (CRM) software and excellent proficiency with MS Office (Word, Excel).
Excellent verbal and written communication skills, with the ability to effectively clarify complex technical issues and concepts in a business-friendly manner to various audiences and provide effective customer training.
Strong organizational skills, with the abilities to manage multiple deliverables in a time-sensitive environment, work under pressure and adapt to frequently changing priorities.
Ability to work effectively within a team, as well as independently.

Key Qualities for Success

Self-motivated and driven.
Highly attentive to detail and committed to quality.
Enthusiastic, service-oriented.

Like what you’re hearing so far, but still wondering if CanDeal is right for you? We offer:

Working in an entrepreneurial and growing organization
Ongoing on-the-job learning and development; learning from a leader with a wealth of knowledge
Working with innovative technology and with an industry pioneer
Opportunity to evolve with a growing organization

Interested in being a part of CanDeal? We look forward to your application!

Please inform us if you require any accommodations during the hiring process. Please note that only those candidates selected for an interview will be contacted. If you are interested in this opportunity, please send your resume to: careers@candeal.com

Apply About employer

More about this job

Responsibilities

Provide timely support to institutional clients and dealers for CanDeal applications, troubleshoot issues, and maintain strong participant relationships. Train users, assist with onboarding and platform testing, conduct market surveillance, and maintain product documentation and test cases.

Requirements

A university degree or college diploma in a related program and at least five years of buy-side or sell-side fixed income market experience are required. Candidates should have advanced knowledge of fixed income trading and strong technical skills, including experience with networking, security protocols, troubleshooting, and clear client communication.

Skills

Fixed Income Markets
Client Support
Troubleshooting
Trading Application Training
Market Surveillance
Onboarding
User Acceptance Testing
SQL
Linux
FIX Protocol
Python
Networking
TCP/IP
TLS Encryption
Problem-Solving

Benefits

On-the-job Learning and Development
Opportunity to Work with Innovative Technology
Opportunity for Career Growth

Visa sponsorship

Not detected in the job text

Keywords

Fixed Income
Debt Securities
Derivatives
Canadian Capital Markets
Trading Applications
Client Support
Dealer Support
Market Surveillance
Compliance
Client Onboarding
OMS Integrations
User Acceptance Testing
Product Documentation
Test Cases
ITIL
Microsoft Office
CRM
SQL
Linux
FIX Protocol
Python
Automation Scripting
Networks
Firewalls
Proxies
TLS 1.2
Wireshark
TCP/IP
Latency Isolation
DevOps

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