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Added 7 mins ago
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Workplace Coordinator, Workplace Experience Network, Human Resources
Sanya’k̓ula
Vancouver, BC
- Full-time
The Workplace Coordinator reports to Team Leader, works in a matrixed human resources environment, and is accountable for participating as a member of the Workplace Experience Network (WEN)…
Added 23 mins ago
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Workplace Coordinator, Workplace Experience Network, Human Resources
Sanya’k̓ula
Burnaby, BC
- Full-time
The Workplace Coordinator reports to Team Leader, works in a matrixed human resources environment, and is accountable for participating as a member of the Workplace Experience Network (WEN)…
Added 23 mins ago
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Lead Information Security Analyst, Continuous AI Risk Management Expert (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
…on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to…
Added 23 mins ago
Technical Documentation Manager
Tigercat | MacDonald Steel
Brantford, ON
As the leader of the Technical Publications team, you will be responsible for developing the vision, processes, technologies, and team capabilities required to support Tigercat's expanding…
Added 23 mins ago
R
Business Analyst
Raise
Toronto, ON
- Full-time
We at Raise are hiring a Business Analyst for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand. We’re…
Added 23 mins ago
MC
Data Analyst – Power BI Microsoft Fabric (36191)
Myticas Consulting
Ottawa, ON
- Full-time
We are seeking a Data Analyst to join a highly collaborative technology and data team supporting a complex, operational environment in Ottawa.
Added 23 mins ago
SH
Application Software Developer Co-Op
Siemens Healthineers
Ottawa, ON
- Internship
…professionally. Sound interesting? Then come and join our global team as an Application Software Developer…
Added 23 mins ago
CA
The Senior Agile team lead will be accountable for the delivery and execution of business and technical features that align with the overall creditor
Co-operators Assurance et services financiers
Mississauga, ON
- Full-time
…a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and…
Added 23 mins ago
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JavaScript Senior Developer - OTT Team (French Services) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
You will be an important element of the team. As such, working closely with the product owners, project managers, architects and technical manager, your role is to ensure the smooth…
Added 23 mins ago
CA
The Senior Agile team lead will be accountable for the delivery and execution of business and technical features that align with the overall creditor
Co-operators Assurance et services financiers
Burlington, ON
- Full-time
…a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and…
Added 38 mins ago
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Technical Account Manager
SOTI
Mississauga, ON
- Full-time
Hold requirement gathering sessions with customers and provide feedback to the back-end software development team to assist in any product fixes, enhancements etc.
Added 38 mins ago
TC
Lead Developer, Research & Development
The Citco Group Limited
ON · ON, Canada
- Full-time
Within the Transformation Office, Research & Development (R&D) is a multidisciplinary team that delivers immediate value to Citco and its clients by creating innovative solutions and proofs…
Added 38 mins ago
T
Site Reliability Engineer II
TD
Toronto, ON
- Full-time
…strategies, applying the practices of computer science and software engineering to the design and development of large, complex…
Added 38 mins ago
T
Personal Banking Associate - Chateauguay (Full-time, 37.5h/week)
TD
Châteauguay, QC
- Full-time
Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common…
Added 38 mins ago
C
Eirene Enterprise Technical Change Champion
Citi
Mississauga, ON
- Full-time
The Eirene Enterprise Technical Change Champion is a senior technology leader dedicated to driving enterprise-wide execution and operational acceleration for software vulnerability…
Added 38 mins ago
VF
Group Fitness & Registered Fitness Programs Coordinator
Vivo for Healthier Generations
Calgary, AB
- Full-time
As Group Fitness & Registered Fitness Programs Coordinator, you will provide front-line supervision and leadership to a team of Group Fitness Instructors, ensuring the coordination and…
Added 52 mins ago
R
Systems Engineering Analyst
RTX
Midland, ON
- Full-time
Raytheon ELCAN is a global leader in high-precision optical systems. Our commitment to innovation, quality, and excellence spanning over 70 years has earned us a reputation for delivering…
Added 52 mins ago
E
Senior Manager, Data Science & Analytics
eBay
Toronto, ON
- Full-time
We are seeking an inspiring Senior Manager, Data Science & Analytics to lead our dynamic team in San Jose. In this role, you will be a technical leader with vision and a domain pioneer. You…
Added 52 mins ago
Sr Analyst, IT- DevOps Lead
Aspire Bakeries
Brantford, ON
With 13 commercial bakeries across North America and a reputation as an industry leader, Aspire Bakeries is rising together with our people and our customers to be the best all-around…
Added 52 mins ago
A
Développeur C++
Actalent
Montreal, QC
- $45 to $60 CAD / hour
- Contract
You will be part of a multidisciplinary engineering team responsible for designing cutting-edge medical devices where embedded software plays a critical role in product performance,…
Added 52 mins ago
Sr Architect
Insight Enterprises, Inc.
Toronto, ON
As a Data Architect, you will serve as a senior technical leader responsible for designing modern data strategies, target-state architectures, and scalable data platforms that enable…
Added 53 mins ago
A
Ingénieur Système Embarqué
Actalent
Montreal, QC
- $50 to $60 CAD / hour
- Contract
Added 53 mins ago
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Assistant Manager, Yardi Implementation, Finance Operations Advisory
Deloitte
Toronto, ON
- Full-time
A career in the Controls Assurance team within the Audit & Assurance business line will offer you the opportunity to work in a challenging, fast-growing and collaborative environment with…
Added 53 mins ago
IF
Engineering Manager - Frontend - Krak
Ink Foundation
Canada
- Full-time
…focused on building and scaling core Krak experiences. This leader will guide a team of Frontend (React / React Native) and Backend (Rust) engineers to deliver seamless, performant user…
Added 53 mins ago
D
Senior Analyst, Global Vendor Management
Deloitte
Toronto, ON
- Full-time
Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in…

CanDeal

Product Support Specialist

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 9, 2026
Experience: Minimum 5 years of fixed income market experience, either buy side or sell side
Posting language: English
Posted: Nov 9, 2026

Original job description

Why join the CanDeal Team?

CanDeal is a leading provider of electronic marketplaces and data services for Canadian dollar debt securities and derivatives. Its Markets Division, provides access to a deep pool of liquidity for Canadian government, agency, provincial and corporate bonds, as well as money market instruments and interest rate swaps. CanDeal Solutions delivers data products and other services that support business, trading and technology needs for participants in the Canadian capital markets.

CanDeal is a growing and entrepreneurial organization with an extremely solid foundation and an ownership group which includes: BMO Nesbitt Burns Inc., CIBC World Markets, National Bank Financial Inc., RBC Capital Markets, Scotia Capital, TD Securities and TMX Group.

This is an exciting time to join a growing organization led by visionary leaders who are helping to shape their industry’s future.

JOB PURPOSE

Reporting to the Manager, Client Services and Operations, the Product Support Specialist provides institutional client and dealer support by understanding what is important to marketplace participants, troubleshooting, and resolving problems for all of CanDeal’s company-supported applications in a timely manner. This role also maintains and enhances current client and dealer relationships through effective understanding of participant requirements, communication, and problem solving. institutional client and dealer training, and promoting CanDeal products and features are also part of this role.

PRIMARY RESPONSIBILITIES

Client Experience

Acts as a primary point person within the Client Service team for developing relationships with fixed income market participants
Coordinating with CanDeal salespeople to enhance the client and dealer experience and relationships
Mentor and assist other team members in regards to fixed income inquiries and general knowledge of fixed income and derivatives markets
Trains fixed income participants on Trading applications and the promotion of new products and features

Support

Responds to inbound client and dealer inquiries via telephone or e-mail on all company-supported applications, logging all communications into the tracking system
Assists in conducting market surveillance for compliance purposes
Assists in administering user tasks on the CanDeal Trading application
Conducts market surveillance for compliance with established protocols.
Assists in onboarding new clients, inclusive of OMS integrations, assisting with testing changes and new functionality to the trading platform and other applications and works with the development team to resolve issues.
Maintains key product documentation, e.g. Quick Reference Guide for Dealers and Client Administrators, Product Knowledge Base, Confluence, Frequently Asked Questions, Procedures Manual, etc.
Creates and maintains test cases.
Updates Securities in the Security Maintenance Schedule.
Remains compliant with and maintains ITIL related documentation
Performs other duties, as required.

QUALIFICATIONS

Education & Experience

University degree or college diploma in a program related to the product or service is required.
Minimum 5 years of fixed income market experience, either buy side or sell side
Advanced knowledge of the fixed income trade cycle, dealer/client relationships and related troubleshooting
Technical acumen (MS Office, Windows, CRM tracking systems, anti-virus software, SQL, Linux, FIX protocol, python, automation scripting)
Demonstrated experience with networks, firewalls and proxies
Experience with encryption protocols (such as TLS1.2)
Networking knowledge such as wireshark, TCP/IP Stack, Latency Isolation
Dev Ops - Perform deployments, upgrades, and system maintenance. UAT testing, and improvements.

Knowledge, Skills & Abilities

Proven leadership abilities to support a dynamic team
Proven problem-solving skills and superb analytical skills, with the ability to think “outside the box” to resolve problems.
Good technical aptitude, including knowledge of customer relationship management (CRM) software and excellent proficiency with MS Office (Word, Excel).
Excellent verbal and written communication skills, with the ability to effectively clarify complex technical issues and concepts in a business-friendly manner to various audiences and provide effective customer training.
Strong organizational skills, with the abilities to manage multiple deliverables in a time-sensitive environment, work under pressure and adapt to frequently changing priorities.
Ability to work effectively within a team, as well as independently.

Key Qualities for Success

Self-motivated and driven.
Highly attentive to detail and committed to quality.
Enthusiastic, service-oriented.

Like what you’re hearing so far, but still wondering if CanDeal is right for you? We offer:

Working in an entrepreneurial and growing organization
Ongoing on-the-job learning and development; learning from a leader with a wealth of knowledge
Working with innovative technology and with an industry pioneer
Opportunity to evolve with a growing organization

Interested in being a part of CanDeal? We look forward to your application!

Please inform us if you require any accommodations during the hiring process. Please note that only those candidates selected for an interview will be contacted. If you are interested in this opportunity, please send your resume to: careers@candeal.com

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More about this job

Responsibilities

Provide timely support to institutional clients and dealers for CanDeal applications, troubleshoot issues, and maintain strong participant relationships. Train users, assist with onboarding and platform testing, conduct market surveillance, and maintain product documentation and test cases.

Requirements

A university degree or college diploma in a related program and at least five years of buy-side or sell-side fixed income market experience are required. Candidates should have advanced knowledge of fixed income trading and strong technical skills, including experience with networking, security protocols, troubleshooting, and clear client communication.

Skills

Fixed Income Markets
Client Support
Troubleshooting
Trading Application Training
Market Surveillance
Onboarding
User Acceptance Testing
SQL
Linux
FIX Protocol
Python
Networking
TCP/IP
TLS Encryption
Problem-Solving

Benefits

On-the-job Learning and Development
Opportunity to Work with Innovative Technology
Opportunity for Career Growth

Visa sponsorship

Not detected in the job text

Keywords

Fixed Income
Debt Securities
Derivatives
Canadian Capital Markets
Trading Applications
Client Support
Dealer Support
Market Surveillance
Compliance
Client Onboarding
OMS Integrations
User Acceptance Testing
Product Documentation
Test Cases
ITIL
Microsoft Office
CRM
SQL
Linux
FIX Protocol
Python
Automation Scripting
Networks
Firewalls
Proxies
TLS 1.2
Wireshark
TCP/IP
Latency Isolation
DevOps

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