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Canmore Museum

Visitor Services & Communications Coordinator

Canmore, AB, Canada

SALARY: $22 per hour · Full-time

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Job details

Pay: SALARY: $22 per hour
Job type: Full-time
Apply by: Nov 25, 2026
Working hours: 37.5 hours per week
Posting language: English
Posted: Oct 26, 2026

Original job description

LOCATION: Canmore, Alberta (on-site)

REPORTS TO: Operations Manager

POSITION TYPE: Permanent| Full-time | 37.5 hours per week | Business Hours - Wednesdays to Sundays*| *subject to seasonal demand.

SALARY: $22 per hour

BENEFITS: Full health benefits plan after 3-month probation period

VACATION: A 4% vacation pay entitlement will be accrued and included with each pay

ABOUT THE CANMORE MUSEUM

The Canmore Museum is a not-for-profit society founded in 1984, and has been the trusted custodian of our shared heritage, collective memories, and what matters most to this community for nearly five decades. Our work is a catalyst for community building, collective learning, and social sustainability. Our mission is to ignite collective experiences and unexpected connections. To do this, we consistently bring people together around our shared mountain landscapes and Bow Valley art, culture, heritage, and places, incorporating STEAM learning (science, technology, engineering, art and math) in creative ways to build a stronger, more connected community.

The Canmore Museum is deeply committed to the work of community building through culture and history, and to bridging diverse communities together to strengthen society. This includes a commitment towards Truth and Reconciliation with Treaty 7 Indigenous communities, and equity, diversity and inclusion. We embark on this journey with humility, as we build relationships with the many diverse communities and histories, here in Canmore.

ABOUT THE POSITION

The Visitor Experience & Communications Coordinator at the Canmore Museum is responsible for shaping the visitor experience, focusing on creating a variety of content for social media and increasing audience engagement. This role includes carrying out front desk operations, delivering excellent customer service, and supporting the museum gift shop. The Visitor Experience & Communications Coordinator also plays a key role in promoting and occasionally supporting museum events and programs, ensuring a memorable experience for all visitors. The ideal candidate is an enthusiastic speaker with a passion for digital storytelling and visitor engagement.

RESPONSIBILITIES

VISITOR SERVICES

Serve as the first point of contact for visitors, providing a warm and welcoming experience.
Process admissions, memberships, and program registrations.
Provide information about museum exhibits, programs, and events.
Handle visitor inquiries and feedback, ensuring a positive guest experience.
Maintain membership records and process membership purchases and renewals.

COMMUNICATIONS

Lead the design and preparation of digital and print promotional materials using Canva and other design tools, following the Museum's established branding and guidelines.
Support the scheduling, preparation, and publishing of content across the Museum's social media platforms, including Facebook, Instagram, LinkedIn, and other relevant channels.
Assist with the preparation, formatting, and distribution of newsletters, email campaigns, event announcements, and other communications to Museum members, supporters, and the broader community.
Help gather, organize, and update written, photographic, video, and other multimedia content for the Museum's website, social media, and communications materials.
Collaborate with Museum staff to complete assigned marketing, design, and communications tasks accurately and on time.

RETAIL

Working with the Operations Manager to assist with the museum shop, including inventory management, merchandising, and sales.
Assisting with tracking sales and analyzing retail performance, implementing strategies to drive revenue.
Maintain accurate records of transactions, stock levels, and supplier relationships.

ADMINISTRATION

Provide phone reception for the Museum’s visitor services phone line.
Respond to shop inbox emails and inquiries.
Assist with programming, events, and exhibitions as required.
Assist with daily front of house museum operations and administration, including processing paperwork, conducting research, maintaining records and statistics.

WORK ENVIRONMENT

The Visitor Experience & Communications Coordinator is part of the core team who oversee the functions of museum practice and operations at the Canmore Museum. The Canmore Museum is committed to fostering an inclusive and accessible environment where all employees and members of the public feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the public and the communities in which we live and serve.

JOB QUALIFICATIONS

The ideal candidate will have:

Post-secondary education in arts/design, business, heritage/museum studies, hospitality or related field (or equivalent)
Experience in social media management, digital marketing, or graphic design, with proficiency in creating engaging content
Progressive retail experience, including merchandising, ordering, tracking sales, inventory, cash handling, cash registers, and POS systems
Excellent communication and time management skills
Ability to maintain healthy working relationships
Computer skills including Google Workspace (Google Sheets, Docs, Slides)
Strong problem-solving skills, self-motivation, and the ability to take initiative and work independently with minimal supervision
Knowledge of and enthusiasm about the history and community of Canmore and the Bow Valley
Experience using graphic design programs such as Canva, Prezi, and Capcut

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More about this job

Responsibilities

Welcome visitors, process admissions and memberships, respond to inquiries, and support the museum shop and daily front-of-house operations. Create and publish promotional content across digital and print channels, assist with communications and events, and maintain accurate retail and administrative records.

Requirements

The role seeks post-secondary education in a related field or equivalent, experience in social media, digital marketing, or graphic design, and progressive retail experience. Candidates should have strong communication, time-management, computer, and problem-solving skills, be able to work independently, and have enthusiasm for Canmore and Bow Valley history; experience with Canva, Prezi, and CapCut is also sought.

Skills

Visitor Services
Customer Service
Social Media Management
Digital Marketing
Graphic Design
Content Creation
Retail Operations
Merchandising
Inventory Management
Cash Handling
Point-of-Sale Systems
Membership Administration
Written Communication
Time Management
Google Workspace
Problem-Solving

Benefits

Health Benefits Plan
Vacation Pay

Visa sponsorship

Not detected in the job text

Keywords

Canva
Prezi
CapCut
Google Workspace
Google Sheets
Google Docs
Google Slides
Facebook
Instagram
LinkedIn
Social Media
Digital Marketing
Graphic Design
Content Creation
Email Campaigns
Newsletters
Visitor Experience
Museum Operations
Membership Management
Retail
Merchandising
Inventory Management
Sales Tracking
Cash Handling
Point-of-Sale Systems
Customer Service
Event Support
Exhibitions
STEAM Learning
Truth and Reconciliation

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