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Added 23 mins ago
FB
Customer Service Representative
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- $18 CAD / hour
- Part-time
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Added 23 mins ago
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Customer Service Representative
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Canna Cabana

Retail Sales Associate

14 Martindale Cresent Unit #4A, Ancaster, ON, L9K 1J9, Canada

$17.95 CAD / hour · Part-time

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Job details

Pay: $17.95 CAD / hour
Job type: Part-time
Apply by: Nov 26, 2026
Experience: Minimum 2-3 years of Retail Experience in sales and customer service required.
Posting language: English
Posted: Oct 29, 2026

Original job description

Overview

Canna Cabana is actively seeking Part-Time Sales Associates who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us at our Ancaster store in Hamilton, ON and become an important part of a company where the sky is the limit.

Responsibilities

Greet customers and discuss type, quality, and quantity of merchandise or services required
Maintain a high level of product and service knowledge
Replace used stock, rotate current stock, and ensure satisfactory inventory levels
Participate in merchandising and promotional activities for accessories.
Ensure store conditions are consistently upheld to established standards
Adapt communication style in order to deliver information effectively to a range of individuals
Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
Attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of your abilities
Take orders from customers and prepare products for purchase
Ensure that customers are satisfied with the issue resolution as well as the resolution process itself
Assist with display of merchandise
Assist with inventory management
Ensure accuracy in all transactions, inventory, and procedures
Participate in all manner of store maintenance
Prepare merchandise for purchase
Work in partnership with management and other employees to maximize store sales and in-store presence
Answer external and internal phone calls and transfer calls to the appropriate person or Store Manager.
Ensure that all health, safety, and security regulations are adhered to and required standards are met
Abide by all company policies and procedures as directed by the Store/Assistant Managers.
Available to work any shift depending on Store Operation

Qualifications

Must provide a copy of completed Cannabis Retail Certification - CannSell License.
Must provide a copy of clean Criminal Background Check prior to start date.
Minimum 2-3 years of Retail Experience in sales and customer service required.
A valid First Aid certification is considered an asset
Must have knowledge of and passion for cannabis and accessories.
Must be available for shift work according to business needs, Monday to Sunday.
Excellent written and verbal communication skills.
Team player mentality.
Ability to compute basic mathematical problems.
Attention to detail.
Desire to educate customers and the community about the benefits associated with cannabis use without giving medical advice.
Ability to work nights, holidays and weekends and different locations.

Job Types: Part-time, PermanentJob Location: 14 Martindale Cresent Unit #4A Ancaster, Ontario L9K 1J9 Canada

Pay Range: $17.95 CAD per hour

Why You Should Apply:

The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry.
Significant opportunity for growth, experience and learning
Unlimited bonus earning potential

Additional points: The job posting reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job. There may be additional duties, responsibilities, and qualifications for this job.

We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.

To get CannSell license please visit - CannSell Standard | CannSell.ca

About Us

High Tide Inc. is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world’s most powerful plant and is the second-largest cannabis retailer globally by store count⁷. High Tide (HITI) is uniquely-built around the cannabis consumer, with wholly-diversified and fully-integrated operations across all components of cannabis, including:

Bricks & Mortar Retail: Canna Cabana™ is the largest cannabis retail chain in Canada, with 200+ current locations spanning British Columbia, Alberta, Saskatchewan, Manitoba, Ontario and growing. In 2021, Canna Cabana became the first cannabis discount club retailer in the world.
Retail Innovation: Fastendr™ is a unique and fully automated technology that employs retail kiosks to facilitate a better buying experience through browsing, ordering and pickup.
Consumption Accessories: High Tide operates a suite of leading accessory e-commerce platforms across the world, including Grasscity.com, Smokecartel.com, Dailyhighclub.com, and Dankstop.com.
E-commerce Platforms: High Tide operates a suite of leading accessory sites across the world, including Grasscity.com, Smokecartel.com, Dailyhighclub.com, and Dankstop.com.

CBD: High Tide continues to cultivate the possibilities of consumer CBD through Nuleafnaturals.com, FABCBD.com, blessedcbd.de and blessedcbd.co.uk.

Wholesale Distribution: High Tide keeps that cannabis category stocked with wholesale solutions via Valiant™.

Licensing: High Tide continues to push cannabis culture forward through fresh partnerships and license agreements under the Famous Brandz™ name.

High Tide consistently moves ahead of the currents, having been named one of Canada’s Top Growing Companies in 2021, 2022, 2023 and 2024 by the Globe and Mail’s Report on Business Magazine, and was named as one of the top 10 performing diversified industries stocks in both 2022 and 2024 TSX Venture 50. High Tide was also ranked number one in the retail category on the Financial Times list of Americas’ Fastest Growing Companies for 2024.

To discover the full impact of High Tide, visit www.hightideinc.com. For investment performance, don’t miss the High Tide profile pages on SEDAR+ and EDGAR.

Note: Please be aware of recruitment scams. High Tide and Canna Cabana will never ask candidates for payment, send checks for equipment purchases, or request banking information during the recruitment process. Legitimate communications from our recruitment team will only come from official email addresses ending in @hightideinc.com, @cannacabana.com, or our authorized recruitment platform domains. If you receive a suspicious message or job offer claiming to represent High Tide or Canna Cabana, please verify its authenticity with our team before responding. For additional information on employment scams and fraud prevention, please visit the Canadian Anti-Fraud Centre (CAFC) website.

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More about this job

Responsibilities

The Retail Sales Associate is responsible for greeting customers, providing product knowledge, and maintaining store inventory and cleanliness. They must also handle transactions accurately and resolve customer issues with professionalism and diplomacy.

Requirements

Candidates must possess a CannSell license and have 2-3 years of retail sales and customer service experience. A clean criminal background check and the ability to work flexible shifts, including nights and weekends, are mandatory.

Skills

Retail sales
Customer service
Inventory management
Communication
Cannabis product knowledge
Conflict resolution
Mathematical skills
Attention to detail
Teamwork
Merchandising

Benefits

Unlimited bonus earning potential
Growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
CannSell
Customer Service
Inventory Management
Sales
Merchandising
First Aid
Point of Sale
Communication
Conflict Resolution
Store Maintenance
Product Knowledge
Teamwork
Shift Work

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