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Canna Cabana

Retail Store Manager

Calgary, AB, Canada
Unit 10 5308 17 Ave SW, Westland, Calgary, AB, T3E 6S6, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Overview

The Retail Store Manager is responsible for the daily operations and profitability of the establishment according to set goals and business objectives. Daily operations include staff management, customer satisfaction, neat product presentation, inventory management and carrying out seasonal changes and promotional activities.

This position is based at Unit 10 5308 17 Ave SW Westland, Calgary, Alberta T3E 6S6 Canada v

Responsibilities

Job Duties

Greet and assist customers in a manner that models exemplary conduct to other staff.
Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
Ensure that all health, safety and security regulations are adhered to and required standards are met.
Maintain adequate stock through efficient inventory management.
Take inventory as scheduled and provide inventory reports.
Increase sales, expand markets, and promote business to meet given goals within provided guidelines.
Verify invoices against packaging slips and track all expenditures.
Make sure that merchandise is always presented neatly and that items are priced correctly.
Make sound business decisions when buying large quantities with volume based discounts.
Provide management with required sales, staff and other assigned productivity reports.
Hold staff accountable for cash box deficits.
Balance sales, print and record receipts as well as track revenue daily.
Make bank deposits daily and reconcile bank statements.
Contribute, coordinate and execute the process of ordering and receiving cannabis and accessories
Supervise all staff in the establishment and coordinate work to ensure productive operations at all hours.
All other duties as assigned.

Qualifications

Requirements

Must have valid SellSafe Certification
Completion of high school and College/CEGEP/vocational or technical training.
Minimum of 5 years work experience in a supervisory role in a retail environment.
Minimum 3+ years of work experience in Managerial role in full capacity.
A valid First Aid certification is considered an asset
Proven excellent customer service skills.
Management experience preferred.
Excellent time management and prioritizing skills.
Demonstrated ability to train and motivate staff.
Skills to monitor and assess staff performance.
Basic office administration skills.
High level of proficiency with Microsoft Office productivity suite Highly effective teamwork skills.
Able to effectively communicate both verbally and in writing.
Strong customer service and troubleshooting skills.
Politically and culturally sensitive.
Able to plan and organize work effectively and ensure its completion.
Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
Ability to learn and adapt to sales software quickly.
Ability to work any shift based on business needs, Monday to Sunday
Ability to work nights, holidays and weekends and different location
Professional, responsive, and positive work attitude is essential. Meticulous records maintenance skills

Job Types: Full-time, Permanent

Job Location: Unit 10 5308 17 Ave SW Westland, Calgary, Alberta T3E 6S6 Canada

Why You Should Apply:

The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry.
Significant opportunity for growth, experience and learning
Unlimited bonus earning potential

Additional points: The job posting reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job. There may be additional duties, responsibilities, and qualifications for this job.

We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.

SellSafe License is mandatory for working at any cannabis store. To get SellSafe license please visit - SellSafe Cannabis Staff Training | AGLC

About Us

High Tide Inc. is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world’s most powerful plant and is the second-largest cannabis retailer globally by store count⁷. High Tide (HITI) is uniquely-built around the cannabis consumer, with wholly-diversified and fully-integrated operations across all components of cannabis, including:

Bricks & Mortar Retail: Canna Cabana™ is the largest cannabis retail chain in Canada, with 200+ current locations spanning British Columbia, Alberta, Saskatchewan, Manitoba, Ontario and growing. In 2021, Canna Cabana became the first cannabis discount club retailer in the world.
Retail Innovation: Fastendr™ is a unique and fully automated technology that employs retail kiosks to facilitate a better buying experience through browsing, ordering and pickup.
Consumption Accessories: High Tide operates a suite of leading accessory e-commerce platforms across the world, including Grasscity.com, Smokecartel.com, Dailyhighclub.com, and Dankstop.com.
E-commerce Platforms: High Tide operates a suite of leading accessory sites across the world, including Grasscity.com, Smokecartel.com, Dailyhighclub.com, and Dankstop.com.

CBD: High Tide continues to cultivate the possibilities of consumer CBD through Nuleafnaturals.com, FABCBD.com, blessedcbd.de and blessedcbd.co.uk.

Wholesale Distribution: High Tide keeps that cannabis category stocked with wholesale solutions via Valiant™.

Licensing: High Tide continues to push cannabis culture forward through fresh partnerships and license agreements under the Famous Brandz™ name.

High Tide consistently moves ahead of the currents, having been named one of Canada’s Top Growing Companies in 2021, 2022, 2023 and 2024 by the Globe and Mail’s Report on Business Magazine, and was named as one of the top 10 performing diversified industries stocks in both 2022 and 2024 TSX Venture 50. High Tide was also ranked number one in the retail category on the Financial Times list of Americas’ Fastest Growing Companies for 2024.

To discover the full impact of High Tide, visit www.hightideinc.com. For investment performance, don’t miss the High Tide profile pages on SEDAR+ and EDGAR.

#HT

Note: Please be aware of recruitment scams. High Tide and Canna Cabana will never ask candidates for payment, send checks for equipment purchases, or request banking information during the recruitment process. Legitimate communications from our recruitment team will only come from official email addresses ending in @hightideinc.com, @cannacabana.com, or our authorized recruitment platform domains. If you receive a suspicious message or job offer claiming to represent High Tide or Canna Cabana, please verify its authenticity with our team before responding. For additional information on employment scams and fraud prevention, please visit the Canadian Anti-Fraud Centre (CAFC) website.

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More about this job

Responsibilities

Manage daily store operations and profitability, including staff supervision, customer service, inventory, product presentation, sales, and promotional activities. Oversee ordering and receiving cannabis products and accessories, cash and financial records, regulatory compliance, and operational reporting.

Requirements

Requires a high school education and college, vocational, or technical training, a valid SellSafe certification, at least five years of retail supervisory experience, and at least three years in a full managerial role. Candidates should have strong customer service, staff leadership, communication, organization, recordkeeping, and Microsoft Office skills; First Aid certification is an asset.

Skills

Retail Operations Management
Staff Supervision
Customer Service
Inventory Management
Sales Growth
Cash Handling
Financial Reconciliation
Staff Training and Motivation
Performance Monitoring
Microsoft Office
Time Management
Work Planning and Organization
Conflict Resolution
Negotiation
Written and Verbal Communication
Recordkeeping

Benefits

Unlimited Bonus Earning Potential
Growth Opportunities
Learning Opportunities

Visa sponsorship

Not detected in the job text

Keywords

SellSafe Certification
First Aid Certification
Retail Operations
Cannabis Retail
Staff Supervision
Customer Service
Inventory Management
Sales Growth
Promotional Activities
Product Presentation
Health and Safety Regulations
Security Regulations
Invoice Verification
Cash Handling
Revenue Tracking
Bank Deposits
Bank Reconciliation
Ordering and Receiving
Cannabis Products
Retail Accessories
Sales Reporting
Staff Performance Monitoring
Staff Training
Microsoft Office
Sales Software
Conflict Resolution
Negotiation
Recordkeeping

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