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Added 1 hour ago
SM
GOAPRDJP000001055 – Application Analyst – Intermediate
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
We are seeking an experienced Application Analyst – Intermediate with strong hands-on experience in C#, Microsoft Visual Studio, MS SQL Server, application development, database design, and…
Added 2 hours ago
W
Mechanical Engineer Level II
Worley
Calgary, AB · Edmonton, AB
- Full-time
As an Intermediate Mechanical Engineer at Worley, the successful candidate will be a part of a global team that delivers excellent project services to our customers in Alberta and…
Added 3 hours ago
P
Frontend Software Engineer (Intermediate)
Punt
Canada
- Full-time
We are seeking an Intermediate Frontend Engineer to help build and scale the frontend for our online social gaming platform. This is a hands-on engineering role for someone with solid…
Added 3 hours ago
P
Site Reliability Engineer (Intermediate)
Punt
Canada
- Full-time
…operations, security controls, observability, incident response, and developer…
Added 3 hours ago
P
Senior Frontend Software Engineer
Punt
Canada
- Full-time
Build and maintain high-quality, scalable frontend applications using Next.js, React, and TypeScript.
Added 3 hours ago
LD
Senior Electrical Engineer Power Electronics
Leonardo DRS
Bedford, NS
- Full-time
…reliability power conversion equipment for mission critical applications supporting all branches of the military in Canada, the US and many countries abroad. All products are designed and…
Added 3 hours ago
A
Producer - AntiSocial
AntiSocial
Vancouver, BC
- $60,000 to $80,000 CAD / year
- Full-time
AntiSocial is looking to hire a skilled and collaborative Intermediate Producer with experience supporting and managing social media and integrated campaigns. You have a strong…
Added 4 hours ago
PE
Structural EIT
PRI Engineering
Calgary, AB
- Full-time
…work in the field. You will be paired with and mentored by intermediate and senior structural engineers throughout the…
Added 4 hours ago
PE
Intermediate Structural Engineer
PRI Engineering
Calgary, AB
- Full-time
…Columbia, Alberta, Ontario, and Nova Scotia. We are seeking an Intermediate Structural Engineer to design, analyze, and support the delivery of structural projects across our building,…
Added 4 hours ago
BF
Directeur(trice), Groupe des réparations structurales / Manager, Engineering Field Repairs
Bell Flight
Mirabel, QC
- Full-time
…instructions for the in-service commercial aircraft (light, intermediate and medium). The group consists of both designers and stress engineers. The manager will be expected to lead the…
Added 4 hours ago
Registered Veterinary Technologist - Wildlife
The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA)
Victoria, BC
…reading our Foundational Principles on our website. We invite applications from all qualified individuals who are philosophically aligned with our mission, vision and…
Added 4 hours ago
EC
Intermediate Management Consultant
Elevate Consulting Inc.
Edmonton, AB · Victoria, BC
- $85,000 to $105,000 CAD / year
Shortlisted candidates will complete a brief practical exercise. Applications are accepted through the application portal; we cannot accept telephone or emailed applications. We thank…
Added 4 hours ago
CO
Engineer, Water Planning
City of Barrie
Barrie, ON
- Full-time
Intermediate skills include: Analytical; Interpersonal; Leadership; Organizational; Presentation; Problem Solving; Verbal Communication; Written Communication
Added 4 hours ago
TI
AI Solutions Developer
TS Imagine
Montreal, QC
- Full-time
…Trading, Risk and Prime Brokerage products. As an AI Solutions Developer you’ll build both the foundation and the intelligence on top of it - the data models, pipelines, and semantic layers…
Added 4 hours ago
GG
Vanterm Rail Planner
GCT Global Container Terminals
Vancouver, BC
- Full-time
Ability to keyboard at an intermediate level.
Added 4 hours ago
GC
Vanterm Rail Planner
Global Container Terminals
Vancouver, BC
- $76,536 to $89,520 CAD / year
- Full-time
Ability to keyboard at an intermediate level.
Added 5 hours ago
C
Gestionnaire principal(e), Santé, sécurité et environnement, multisites / HSE Multi-Site Sr Manager
CBRE
Montreal, QC
- Full-time
Maîtrise approfondie des applications Microsoft Office, notamment Word, Excel et Outlook, pour répondre aux besoins en matière de production de rapports, d’analyse et de communication.
Added 5 hours ago
R
AI Solutions Lead, Enterprise Applications (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
English (Reading - C - Advanced), English (Speaking - C - Advanced), English (Writing - B - Intermediate), French (Reading - C - Advanced), French (Speaking - C - Advanced), French (Writing…
Added 5 hours ago
FF
40028: Operations Supervisor
FedEx Freight
Surrey, BC
- Full-time
Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, Sharepoint and Outlook)
Added 5 hours ago
C
Facilities Sr Manager (Fly in / out - 14 days rotation) - Temporary Contract
CBRE
Fort McMurray, AB
- Full-time
Intermediate math skills. Ability to calculate complicated figures such as percentages, fractions, and other financial-related calculations.
Added 5 hours ago
C
Facilities Sr Manager (Fly in / out - 14 days rotation) - Temporary Contract
CBRE
Fort McMurray, AB
- Full-time
Intermediate math skills. Ability to calculate complicated figures such as percentages, fractions, and other financial-related calculations.
Added 5 hours ago
TT
Accounts Payable Associate
Tk̓emlúps te Secwépemc
Kamloops, BC
- Full-time
…of its Band Members and Community. As such, the TteS invites applications from qualified, highly motivated and dynamic individuals to fill the following…
Added 5 hours ago
FF
40028: Operations Supervisor
FedEx Freight
Surrey, BC
- Full-time
Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, Sharepoint and Outlook)
Added 5 hours ago
C
AI Solutions Lead, Enterprise Applications (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
English (Reading - C - Advanced), English (Speaking - C - Advanced), English (Writing - B - Intermediate), French (Reading - C - Advanced), French (Speaking - C - Advanced), French (Writing…
Added 5 hours ago
TC
Long Term Occasional Position - Junior/Intermediate - French Core (FSL)
Toronto Catholic District School Board
Toronto, ON
- Full-time
Long Term Occasional Position - Junior/Intermediate - French Core (FSL) (100% at St. Brigid Catholic School)

Canon Canada

Bilingual Senior Service Manager - Hybrid

Montreal, QC, Canada

$117,100 to $131,800 CAD / year · Full-time

Apply About employer

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Job details

Pay: $117,100 to $131,800 CAD / year
Job type: Full-time
Apply by: Dec 4, 2026
Education: Bachelor’s degree
Experience: Minimum of 8 years related experience, with 3 years in management
Posting language: English
Posted: Nov 4, 2026

Original job description

As the Senior Service Manager, you will be responsible for executing and driving regional change under the strategic direction of the Director of Service. You will optimize regional P&L, implement service-led growth initiatives, and lead regional teams through change to consistently exceed SLAs and market expectations. You will also define Key Performance Indicators for the service team in your region, and regional budgets, and monitor overall performance.

Key Responsibilities

Team Leadership & Change Management: Direct and empower a high-performing team of Field Service Managers and Technicians, driving cultural alignment, high engagement, and smooth execution during operational transitions.
P&L Optimization: Manage regional financial performance, driving revenue-generating strategies, margin expansion, and cost efficiencies.
Strategic Execution: Translate enterprise service strategy into actionable regional tactics, aligning local service operations, sales, and support functions around shared growth objectives.
Performance & Talent Development: Establish clear regional KPIs, conduct structured performance evaluations, and provide coaching to build team capabilities for evolving service models.
Tier 3 Escalations: Personally resolve complex customer escalations using root-cause analysis to protect key account relationships and rebuild client trust.
Continuous Improvement: Leverage regional performance data and incident management frameworks to optimize first-time fix rates, reduce equipment downtime, and eliminate operational bottlenecks
Technology & Process Adoption: Accelerate the deployment of next-generation service tools (IoT, predictive maintenance, remote support) to transition operations from reactive repairs to proactive equipment management.
Technical Readiness: Ensure field teams are fully trained and compliant with updated operational protocols, safety standards, and advanced product lines.
Sales & Cross-Functional Alignment: Partner with regional sales leadership to assist with deploying outcome-based contracts, strategic pricing, and identifying expansion opportunities that capture market share
Workforce & Resource Allocation: Optimize territory boundaries, staffing levels, and technician skill distribution to maximize resource utilization and SLA delivery across the region.

To Succeed, You Will Need

Bachelor’s Degree in Business Administration is required (Post-Secondary with 5 years in a management position may substitute for the educational requirement)
Minimum of 8 years related experience, with 3 years in management
Bilingual (French & English)
Advanced project/process management skills are required to lead change adoption and guide teams through new service delivery models seamlessly. Execute regional transformation and service improvement programs.
Advanced analytical skills are required to review performance reports, P&L metrics, and operational efficiency data.
Advanced time management/multi-tasking skills are required to balance priorities of Manager’s sales requests in a defined region.
Intermediate computer/technical skills are required to use Google Workspace, SalesForce, Workday, and Oracle.
Intermediate experience with S21 DS, Oracle and Therefore is considered an asset.
Experience operating DSD product line is considered an asset.

Why Join?

Hybrid Work

This position offers a Hybrid work schedule. You will be required to be in the office Mondays, Wednesdays and Thursdays each week, with the ability to work from home for the remainder of the week (subject to specific business needs requiring office attendance)
When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools.

Benefits

Comprehensive health coverage plan that includes medical, dental and vision.
Life insurance, disability and wellness programs.
Vacation, Paid Personal Time and Sick days.
Matching RRSP Contribution & Profit-Sharing Program.
Tuition Assistance Program for Professional Continuing Education.
Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

Free coffee and snacks
On-site cafeteria and outdoor patio
Employee gym and fitness centre
Employee referral program
Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products.
Community involvementEmployee Appreciation Events.
One (1) current vacancy exist.
Canon Canada Inc. is committed to transparent and fair compensation and job postings. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

Apply About employer

More about this job

Responsibilities

Lead regional service teams and operational change while executing the enterprise service strategy, managing regional P&L and budgets, and improving performance against KPIs and SLAs. Resolve complex customer escalations, advance technology and process adoption, develop team capabilities, and align staffing and sales efforts to improve service outcomes and regional growth.

Requirements

Requires a bachelor's degree in Business Administration, or post-secondary education with five years in a management position as a substitute, and at least eight years of related experience including three years in management. Candidates must be bilingual in French and English and have advanced project, process, analytical, and time-management skills, along with intermediate computer skills; experience with S21 DS, Oracle, Therefore, or the DSD product line is an asset.

Skills

Team Leadership
Change Management
P&L Management
Strategic Execution
Performance Management
Talent Development
Root-Cause Analysis
Continuous Improvement
Project Management
Process Management
Data Analysis
Budget Management
Workforce Planning
Sales Collaboration
Bilingual French And English

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
Disability Programs
Wellness Programs
Vacation
Paid Personal Time
Sick Days
Matching RRSP Contributions
Profit-Sharing Program
Tuition Assistance
Canon Product Discounts
Retailer Discounts
Membership Discounts
Free Coffee And Snacks
On-Site Cafeteria
Outdoor Patio
Employee Gym And Fitness Centre
Employee Referral Program
Peer-To-Peer Recognition Program
Community Involvement
Employee Appreciation Events

Visa sponsorship

Not detected in the job text

Keywords

Regional Service Operations
P&L Optimization
Service-Led Growth
Key Performance Indicators
Service-Level Agreements
Change Management
Project Management
Process Management
Performance Evaluations
Root-Cause Analysis
Incident Management
First-Time Fix Rates
Equipment Downtime
IoT
Predictive Maintenance
Remote Support
Outcome-Based Contracts
Strategic Pricing
Workforce Allocation
Territory Planning
Google Workspace
Salesforce
Workday
Oracle
S21 DS
Therefore
DSD Product Line
French
English

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