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Added 25 mins ago
A
Principal Data Scientist
Autodesk
Montreal, QC
- Full-time
…company has an accurate and practical understanding of our cloud platform usage health and ensuring we can understand our customers better and make data-driven decisions as an organization…
Added 1 hour ago
FT
AI Field Engineer, EMEA
FDE Times
London, ON
- Full-time
…to build, train, and serve AI models tailored to their own data, workflows, and products. Founded by the team behind PyTorch and backed by AMD, Atreides, Benchmark Capital, Index Ventures,…
Added 1 hour ago
PC
Senior Associate SIEM Implementation
PwC Canada
Montreal, QC
- Full-time
Develop and maintain data pipelines for log ingestion, normalization, and enrichment across cloud and on-prem environments.
Added 2 hours ago
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Global Head of Cyber Security
Innocap
Montreal, QC
- Full-time
…Microsoft Azure, Microsoft 365, identity, networks, applications, data platforms, business intelligence, software development, cloud services and artificial intelligence…
Added 2 hours ago
Software Dev Engineer II, Amazon Marketing Cloud
Amazon
Toronto, ON
…domains (massive scale streaming systems, machine learning, data science, cloud native development). We build front-ends in ReactJS and back-ends with Kotlin and native AWS. We are *not*…
Added 2 hours ago
A
Représentant(e) Ventes internes/Inside Sales Representative
ADP
Montreal, QC
- Full-time
Added 2 hours ago
Senior Java Developer
Konrad
Toronto, ON
As a Full Stack Java Developer you'll be tasked with working on web application development in Java and Spring Boot. Working within the software development team, your duties will require…
Added 2 hours ago
Senior Data Analyst
Konrad
Toronto, ON
Strong SQL expertise and experience querying cloud data warehouses (e.g., Snowflake, Databricks, Redshift, BigQuery)
Added 2 hours ago
Data Analyst
Konrad
Toronto, ON
Working proficiency in SQL and experience querying cloud data warehouses (e.g., Snowflake, Databricks, Redshift, BigQuery)
Added 2 hours ago
TI
AI Software Development Engineer in Test
Trimble Inc.
Kamloops, BC
- Full-time
Shape the Future of Construction AI as an AI Software Developer Engineer in Test!
Added 3 hours ago
MF
Solution Architect
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Demonstrated capability across solution architecture disciplines, including application, data, integration, cloud, and security design.
Added 3 hours ago
RB
Senior Manager, AI Engineering (AML &Fraud)
Royal Bank of Canada
Vancouver, BC
- Full-time
…updates. Your strong foundation in software development and cloud systems will allow you to stay hands-on and step in wherever delivery needs it…
Added 3 hours ago
RB
Lead, Full Stack Engineer
Royal Bank of Canada
Vancouver, BC
- Full-time
Big Data Management, Cloud Computing, Database Development, Data Mining, Data Warehousing (DW), ETL Processing, Group Problem Solving, Quality Management, Requirements Analysis
Added 3 hours ago
BE
MPD Technology - Automation Manager
Beyond Energy Services and Technology Corp.
Calgary, AB
- Full-time
Integrate third-party equipment and data: Coriolis meters, pressure transmitters, rig EDR/WITS/WITSML, hydraulics models and remote monitoring.
Added 3 hours ago
CC
Data Engineer
Canadian Cancer Society
Hamilton, ON
- Full-time
Deliver scalable, automated, and maintainable data pipelines, integrations, and services using modern cloud technologies and platforms.
Added 4 hours ago
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Senior Manager, AI Engineering (AML &Fraud)
RBC
Vancouver, BC
- Full-time
…updates. Your strong foundation in software development and cloud systems will allow you to stay hands-on and step in wherever delivery needs it…
Added 4 hours ago
AW
Sr. Enterprise Sales Manager, Financial Services (Banking, Wealth management, Payments, Insurance)
Amazon Web Services (AWS)
Toronto, ON
- Full-time
…opportunity to help drive the growth and shape the future of a cloud computing in one of Canada's largest industries. Your responsibilities will include driving revenue, adoption, and…
Added 4 hours ago
QW
Manager, PMO & Strategic Initiatives
Q Wealth Partners
Toronto, ON
- Full-time
Experience working with executives: you can give a clear update, push back with data and get a decision
Added 5 hours ago
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IT Reporting & Analytics Consultant-L2
Microserve
BC · British Columbia, Canada
- Contract
…technical solutions, developing reporting capabilities, analyzing data and providing insights to support financial and operational decision-making, including cloud and AI cost…
Added 5 hours ago
R
Lead, Full Stack Engineer
RBC
Vancouver, BC
- Full-time
Big Data Management, Cloud Computing, Database Development, Data Mining, Data Warehousing (DW), ETL Processing, Group Problem Solving, Quality Management, Requirements Analysis
Added 6 hours ago
SM
RQ11676 – Software Developer – ETL – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Intermediate Software Developer – ETL (Power BI Developer) with strong expertise in Microsoft Power BI, DAX, Power Query (M), SQL, data modelling, and…
Added 6 hours ago
SM
RQ00244 – Data Science Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly skilled Senior Data Science Developer with advanced hands-on expertise in Python, software engineering, Generative AI (GenAI), Large Language Models (LLMs),…
Added 6 hours ago
SM
RQ11858 – Oracle Cloud Integration Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly skilled Senior Oracle Cloud Integration Specialist with extensive experience in Oracle Fusion Cloud applications, Oracle Integration Cloud (OIC), Oracle Recruiting…
Added 6 hours ago
SM
RQ11857 – Systems Administrator/Operations Support Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…Specialist with strong expertise in Oracle Fusion Recruiting Cloud (ORC), Oracle HCM Cloud administration, enterprise systems administration, operational support, security management, and…
Added 6 hours ago
SM
RQ11673 – Report Developer – Junior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Junior Report Developer / Data Engineer with experience in developing, implementing, and maintaining enterprise data solutions using modern Azure cloud technologies. The…

Canon Canada

Bilingual Senior Service Manager - Hybrid

Montreal, QC, Canada

$117,100 to $131,800 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $117,100 to $131,800 CAD / year
Job type: Full-time
Apply by: Dec 4, 2026
Education: Bachelor’s degree
Experience: Minimum of 8 years related experience, with 3 years in management
Posting language: English
Posted: Nov 4, 2026

Original job description

As the Senior Service Manager, you will be responsible for executing and driving regional change under the strategic direction of the Director of Service. You will optimize regional P&L, implement service-led growth initiatives, and lead regional teams through change to consistently exceed SLAs and market expectations. You will also define Key Performance Indicators for the service team in your region, and regional budgets, and monitor overall performance.

Key Responsibilities

Team Leadership & Change Management: Direct and empower a high-performing team of Field Service Managers and Technicians, driving cultural alignment, high engagement, and smooth execution during operational transitions.
P&L Optimization: Manage regional financial performance, driving revenue-generating strategies, margin expansion, and cost efficiencies.
Strategic Execution: Translate enterprise service strategy into actionable regional tactics, aligning local service operations, sales, and support functions around shared growth objectives.
Performance & Talent Development: Establish clear regional KPIs, conduct structured performance evaluations, and provide coaching to build team capabilities for evolving service models.
Tier 3 Escalations: Personally resolve complex customer escalations using root-cause analysis to protect key account relationships and rebuild client trust.
Continuous Improvement: Leverage regional performance data and incident management frameworks to optimize first-time fix rates, reduce equipment downtime, and eliminate operational bottlenecks
Technology & Process Adoption: Accelerate the deployment of next-generation service tools (IoT, predictive maintenance, remote support) to transition operations from reactive repairs to proactive equipment management.
Technical Readiness: Ensure field teams are fully trained and compliant with updated operational protocols, safety standards, and advanced product lines.
Sales & Cross-Functional Alignment: Partner with regional sales leadership to assist with deploying outcome-based contracts, strategic pricing, and identifying expansion opportunities that capture market share
Workforce & Resource Allocation: Optimize territory boundaries, staffing levels, and technician skill distribution to maximize resource utilization and SLA delivery across the region.

To Succeed, You Will Need

Bachelor’s Degree in Business Administration is required (Post-Secondary with 5 years in a management position may substitute for the educational requirement)
Minimum of 8 years related experience, with 3 years in management
Bilingual (French & English)
Advanced project/process management skills are required to lead change adoption and guide teams through new service delivery models seamlessly. Execute regional transformation and service improvement programs.
Advanced analytical skills are required to review performance reports, P&L metrics, and operational efficiency data.
Advanced time management/multi-tasking skills are required to balance priorities of Manager’s sales requests in a defined region.
Intermediate computer/technical skills are required to use Google Workspace, SalesForce, Workday, and Oracle.
Intermediate experience with S21 DS, Oracle and Therefore is considered an asset.
Experience operating DSD product line is considered an asset.

Why Join?

Hybrid Work

This position offers a Hybrid work schedule. You will be required to be in the office Mondays, Wednesdays and Thursdays each week, with the ability to work from home for the remainder of the week (subject to specific business needs requiring office attendance)
When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools.

Benefits

Comprehensive health coverage plan that includes medical, dental and vision.
Life insurance, disability and wellness programs.
Vacation, Paid Personal Time and Sick days.
Matching RRSP Contribution & Profit-Sharing Program.
Tuition Assistance Program for Professional Continuing Education.
Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

Free coffee and snacks
On-site cafeteria and outdoor patio
Employee gym and fitness centre
Employee referral program
Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products.
Community involvementEmployee Appreciation Events.
One (1) current vacancy exist.
Canon Canada Inc. is committed to transparent and fair compensation and job postings. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

Apply About employer

More about this job

Responsibilities

Lead regional service teams and operational change while executing the enterprise service strategy, managing regional P&L and budgets, and improving performance against KPIs and SLAs. Resolve complex customer escalations, advance technology and process adoption, develop team capabilities, and align staffing and sales efforts to improve service outcomes and regional growth.

Requirements

Requires a bachelor's degree in Business Administration, or post-secondary education with five years in a management position as a substitute, and at least eight years of related experience including three years in management. Candidates must be bilingual in French and English and have advanced project, process, analytical, and time-management skills, along with intermediate computer skills; experience with S21 DS, Oracle, Therefore, or the DSD product line is an asset.

Skills

Team Leadership
Change Management
P&L Management
Strategic Execution
Performance Management
Talent Development
Root-Cause Analysis
Continuous Improvement
Project Management
Process Management
Data Analysis
Budget Management
Workforce Planning
Sales Collaboration
Bilingual French And English

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
Disability Programs
Wellness Programs
Vacation
Paid Personal Time
Sick Days
Matching RRSP Contributions
Profit-Sharing Program
Tuition Assistance
Canon Product Discounts
Retailer Discounts
Membership Discounts
Free Coffee And Snacks
On-Site Cafeteria
Outdoor Patio
Employee Gym And Fitness Centre
Employee Referral Program
Peer-To-Peer Recognition Program
Community Involvement
Employee Appreciation Events

Visa sponsorship

Not detected in the job text

Keywords

Regional Service Operations
P&L Optimization
Service-Led Growth
Key Performance Indicators
Service-Level Agreements
Change Management
Project Management
Process Management
Performance Evaluations
Root-Cause Analysis
Incident Management
First-Time Fix Rates
Equipment Downtime
IoT
Predictive Maintenance
Remote Support
Outcome-Based Contracts
Strategic Pricing
Workforce Allocation
Territory Planning
Google Workspace
Salesforce
Workday
Oracle
S21 DS
Therefore
DSD Product Line
French
English

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