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Added 10 mins ago
M
Director, Retirement Strategy
Manulife
Toronto, ON
- Full-time
…Institutional channels in North America, Asia and Europe. The Director, Retirement Strategy will help shape the growth and transformation agenda for the U.S. and Canada Retirement…
Added 25 mins ago
LH
Massage Therapist
Lifemark Health Group
Airdrie, AB
- Internship
Robust onboarding and supervised new grad program.
Added 25 mins ago
LH
Registered Massage Therapist
Lifemark Health Group
Calgary, AB
- Part-time
Robust onboarding and supervised new grad program.
Added 25 mins ago
LH
Registered Massage Therapist
Lifemark Health Group
Fredericton, NB
- Full-time
Robust onboarding and supervised new grad program.
Added 25 mins ago
LH
Registered Massage Therapist
Lifemark Health Group
Calgary, AB
- Full-time
Robust onboarding and supervised new grad program.
Added 40 mins ago
NA
Security & Technology Services Manager
New Age Group
Concord, ON
- Full-time
The Security & Technology Services Manager is the senior technical leader responsible for the development, delivery, support, programming, integration, cybersecurity, managed technology…
Added 1 hour ago
HM
Pediatrics
Health Match BC
Chilliwack, BC
- Full-time
…graduates must provide a letter of reference from their residency program director and fellowship…
Added 1 hour ago
HM
Internal Medicine
Health Match BC
Kelowna, BC
- Full-time
Reporting to the Executive Medical Director, BC Cancer Kelowna, the Department Head works closely with provincial program leadership, Medical Affairs, Interior Health, operational leaders,…
Added 2 hours ago
LH
Physiotherapist
Lifemark Health Group
Toronto, ON
- $36.92 to $54.14 CAD / hour
- Part-time
Robust onboarding and supervised new grad program.
Added 2 hours ago
LH
Physiotherapist
Lifemark Health Group
Collingwood, ON
- $36.92 to $54.14 CAD / hour
- Internship
Assistive Devices Program (ADP) authorization will be an asset
Added 2 hours ago
LH
Massage Therapist
Lifemark Health Group
Ottawa, ON
- $61,901 to $90,788 CAD / year
- Full-time
Robust onboarding and supervised new grad program.
Added 2 hours ago
LH
Physiotherapist
Lifemark Health Group
Fergus, ON
- $36.92 to $54.14 CAD / hour
- Full-time
Robust onboarding and supervised new grad program.
Added 2 hours ago
LH
Physiotherapist
Lifemark Health Group
Collingwood, ON
- $76,783 to $112,615 CAD / year
- Part-time
Robust onboarding and supervised new grad program.
Added 2 hours ago
LH
Physiotherapist
Lifemark Health Group
Ottawa, ON
- $43 to $54 CAD / hour
- Full-time
Robust onboarding and supervised new grad program.
Added 2 hours ago
LH
Registered Massage Therapist
Lifemark Health Group
Burnaby, BC
- Full-time
Robust onboarding and supervised new grad program.
Added 3 hours ago
Manager of Central Staffing
Winnipeg Regional Health Authority
Winnipeg, MB
The Care Coordination program provides staffing, technical/equipment, education, leadership, bed utilization and specialized nursing support to clinical programs at the Health Sciences…
Added 3 hours ago
Manager, Health Services
Winnipeg Regional Health Authority
Beausejour, MB
Under the direction of the Director Health Services or designate, the Manager Health Services oversees and manages inter-disciplinary team(s) consisting of staff who provide direct care to…
Added 3 hours ago
IR
Manager, Health Services
Interlake-Eastern Regional Health Authority
Beausejour, MB
- Full-time
Under the direction of the Director Health Services or designate, the Manager Health Services oversees and manages inter-disciplinary team(s) consisting of staff who provide direct care to…
Added 3 hours ago
SH
Manager of Central Staffing
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
The Care Coordination program provides staffing, technical/equipment, education, leadership, bed utilization and specialized nursing support to clinical programs at the Health Sciences…
Added 3 hours ago
A
Senior Compensation Partner, Sales & Marketing
Autodesk
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
This position will report to our Director, Compensation Business Partner, and it is a hybrid role, based out of Denver, Portland, Toronto, or Vancouver.
Added 3 hours ago
A
Senior Compensation Partner, Sales & Marketing
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
This position will report to our Director, Compensation Business Partner, and it is a hybrid role, based out of Denver, Portland, Toronto, or Vancouver.
Added 3 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 4 hours ago
Director, Digital Experience
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Toronto, ON
The Director, Digital Experience is responsible for defining and continuously evolving the digital product and customer experience across Empire’s retail banner websites and digital…
Added 4 hours ago
M
Director, Customer Protection
Metrolinx
Toronto, ON
- Full-time
The Customer Protective Services Division is seeking a Director, Customer Protection Operations to provide strategic leadership, oversight, and management of Customer Protection Operations…
Added 4 hours ago
QW
Manager, PMO & Strategic Initiatives
Q Wealth Partners
Toronto, ON
- Full-time
Reports to: Director, Operational Effectiveness & Communications

Canon Canada

Bilingual Senior Service Manager - Hybrid

Montreal, QC, Canada

$117,100 to $131,800 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $117,100 to $131,800 CAD / year
Job type: Full-time
Apply by: Dec 4, 2026
Education: Bachelor’s degree
Experience: Minimum of 8 years related experience, with 3 years in management
Posting language: English
Posted: Nov 4, 2026

Original job description

As the Senior Service Manager, you will be responsible for executing and driving regional change under the strategic direction of the Director of Service. You will optimize regional P&L, implement service-led growth initiatives, and lead regional teams through change to consistently exceed SLAs and market expectations. You will also define Key Performance Indicators for the service team in your region, and regional budgets, and monitor overall performance.

Key Responsibilities

Team Leadership & Change Management: Direct and empower a high-performing team of Field Service Managers and Technicians, driving cultural alignment, high engagement, and smooth execution during operational transitions.
P&L Optimization: Manage regional financial performance, driving revenue-generating strategies, margin expansion, and cost efficiencies.
Strategic Execution: Translate enterprise service strategy into actionable regional tactics, aligning local service operations, sales, and support functions around shared growth objectives.
Performance & Talent Development: Establish clear regional KPIs, conduct structured performance evaluations, and provide coaching to build team capabilities for evolving service models.
Tier 3 Escalations: Personally resolve complex customer escalations using root-cause analysis to protect key account relationships and rebuild client trust.
Continuous Improvement: Leverage regional performance data and incident management frameworks to optimize first-time fix rates, reduce equipment downtime, and eliminate operational bottlenecks
Technology & Process Adoption: Accelerate the deployment of next-generation service tools (IoT, predictive maintenance, remote support) to transition operations from reactive repairs to proactive equipment management.
Technical Readiness: Ensure field teams are fully trained and compliant with updated operational protocols, safety standards, and advanced product lines.
Sales & Cross-Functional Alignment: Partner with regional sales leadership to assist with deploying outcome-based contracts, strategic pricing, and identifying expansion opportunities that capture market share
Workforce & Resource Allocation: Optimize territory boundaries, staffing levels, and technician skill distribution to maximize resource utilization and SLA delivery across the region.

To Succeed, You Will Need

Bachelor’s Degree in Business Administration is required (Post-Secondary with 5 years in a management position may substitute for the educational requirement)
Minimum of 8 years related experience, with 3 years in management
Bilingual (French & English)
Advanced project/process management skills are required to lead change adoption and guide teams through new service delivery models seamlessly. Execute regional transformation and service improvement programs.
Advanced analytical skills are required to review performance reports, P&L metrics, and operational efficiency data.
Advanced time management/multi-tasking skills are required to balance priorities of Manager’s sales requests in a defined region.
Intermediate computer/technical skills are required to use Google Workspace, SalesForce, Workday, and Oracle.
Intermediate experience with S21 DS, Oracle and Therefore is considered an asset.
Experience operating DSD product line is considered an asset.

Why Join?

Hybrid Work

This position offers a Hybrid work schedule. You will be required to be in the office Mondays, Wednesdays and Thursdays each week, with the ability to work from home for the remainder of the week (subject to specific business needs requiring office attendance)
When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools.

Benefits

Comprehensive health coverage plan that includes medical, dental and vision.
Life insurance, disability and wellness programs.
Vacation, Paid Personal Time and Sick days.
Matching RRSP Contribution & Profit-Sharing Program.
Tuition Assistance Program for Professional Continuing Education.
Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

Free coffee and snacks
On-site cafeteria and outdoor patio
Employee gym and fitness centre
Employee referral program
Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products.
Community involvementEmployee Appreciation Events.
One (1) current vacancy exist.
Canon Canada Inc. is committed to transparent and fair compensation and job postings. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

Apply About employer

More about this job

Responsibilities

Lead regional service teams and operational change while executing the enterprise service strategy, managing regional P&L and budgets, and improving performance against KPIs and SLAs. Resolve complex customer escalations, advance technology and process adoption, develop team capabilities, and align staffing and sales efforts to improve service outcomes and regional growth.

Requirements

Requires a bachelor's degree in Business Administration, or post-secondary education with five years in a management position as a substitute, and at least eight years of related experience including three years in management. Candidates must be bilingual in French and English and have advanced project, process, analytical, and time-management skills, along with intermediate computer skills; experience with S21 DS, Oracle, Therefore, or the DSD product line is an asset.

Skills

Team Leadership
Change Management
P&L Management
Strategic Execution
Performance Management
Talent Development
Root-Cause Analysis
Continuous Improvement
Project Management
Process Management
Data Analysis
Budget Management
Workforce Planning
Sales Collaboration
Bilingual French And English

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
Disability Programs
Wellness Programs
Vacation
Paid Personal Time
Sick Days
Matching RRSP Contributions
Profit-Sharing Program
Tuition Assistance
Canon Product Discounts
Retailer Discounts
Membership Discounts
Free Coffee And Snacks
On-Site Cafeteria
Outdoor Patio
Employee Gym And Fitness Centre
Employee Referral Program
Peer-To-Peer Recognition Program
Community Involvement
Employee Appreciation Events

Visa sponsorship

Not detected in the job text

Keywords

Regional Service Operations
P&L Optimization
Service-Led Growth
Key Performance Indicators
Service-Level Agreements
Change Management
Project Management
Process Management
Performance Evaluations
Root-Cause Analysis
Incident Management
First-Time Fix Rates
Equipment Downtime
IoT
Predictive Maintenance
Remote Support
Outcome-Based Contracts
Strategic Pricing
Workforce Allocation
Territory Planning
Google Workspace
Salesforce
Workday
Oracle
S21 DS
Therefore
DSD Product Line
French
English

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