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Added 8 mins ago
Manager of Central Staffing
Winnipeg Regional Health Authority
Winnipeg, MB
The Care Coordination program provides staffing, technical/equipment, education, leadership, bed utilization and specialized nursing support to clinical programs at the Health Sciences…
Added 8 mins ago
Secretary 3 - Allied Health
Winnipeg Regional Health Authority
Winnipeg, MB
The incumbent reports to the Director Health Services - Allied Health and is responsible for providing clerical support to the Manager(s) Health Services, including processing job postings…
Added 8 mins ago
Manager, Health Services
Winnipeg Regional Health Authority
Beausejour, MB
Under the direction of the Director Health Services or designate, the Manager Health Services oversees and manages inter-disciplinary team(s) consisting of staff who provide direct care to…
Added 8 mins ago
IR
Manager, Health Services
Interlake-Eastern Regional Health Authority
Beausejour, MB
- Full-time
Under the direction of the Director Health Services or designate, the Manager Health Services oversees and manages inter-disciplinary team(s) consisting of staff who provide direct care to…
Added 8 mins ago
SH
Manager of Central Staffing
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
The Care Coordination program provides staffing, technical/equipment, education, leadership, bed utilization and specialized nursing support to clinical programs at the Health Sciences…
Added 8 mins ago
SH
Secretary 3 - Allied Health
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
The incumbent reports to the Director Health Services - Allied Health and is responsible for providing clerical support to the Manager(s) Health Services, including processing job postings…
Added 8 mins ago
A
Senior Compensation Partner, Sales & Marketing
Autodesk
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
This position will report to our Director, Compensation Business Partner, and it is a hybrid role, based out of Denver, Portland, Toronto, or Vancouver.
Added 8 mins ago
A
Senior Compensation Partner, Sales & Marketing
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
This position will report to our Director, Compensation Business Partner, and it is a hybrid role, based out of Denver, Portland, Toronto, or Vancouver.
Added 37 mins ago
R|
ACCESS ALS Program Development Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Temporary
Works in close partnership with the Director of Operations so that program plans and external commitments are aligned with internal operations, team capacity and site-level progress;
Added 37 mins ago
Project Design Specialist
State Window Corporation
Vaughan, ON
Any other tasks assigned by the Project Design Support Manager or Director of Drafting & Technical Support
Added 1 hour ago
QW
Manager, PMO & Strategic Initiatives
Q Wealth Partners
Toronto, ON
- Full-time
Reports to: Director, Operational Effectiveness & Communications
Added 1 hour ago
TU
Director, Space Planning & Facilities Management
The University of British Columbia
Vancouver, BC
- $12,056.75 to $18,813.42 CAD / month
- Full-time
The Director, Space Planning and Facilities Management is responsible for the overall strategic leadership of the planning, development, management and utilization of Faculty of Medicine…
Added 1 hour ago
G
Karma Yoga Program
GoodWork.ca
Regina, SK · Greater Regina Metropolitan Area
- Internship
…Coordinator to join our exciting team. Reporting directly to the Director of Wildlife Rehabilitation, coordinating with the Grants and Prospect Development Manager while ultimately sharing…
Added 1 hour ago
DC
Manager, Student Services
Douglas College
New Westminster, BC
- Full-time
Reporting to the Associate Director, Student Services, the Manager, Student Services delivers on the goal to provide an enriched student experience on campus for domestic and international…
Added 1 hour ago
FN
Security
First Nations University of Canada
Prince Albert, SK
- Full-time
Duties as directed by the Director & Program Manager as required from time to time.
Added 2 hours ago
MU
Manager, Stewardship & Gift Documentation
McMaster University
Hamilton, ON
- Full-time
The Manager, Stewardship & Gift Documentation is a key member of the central Donor Relations team within University Advancement and serves as a university resource for gift documentation…
Added 4 hours ago
IH
Manager | Human Resources Operations
Interior Health Authority
Kelowna, BC
- Full-time
The Manager, Human Resources Operations (Manager) promotes and fosters a consultative and problem-solving human resources approach and is responsible to provide leadership, guidance, advice…
Added 4 hours ago
CR
Full-Time Active Living Aide (8:30 AM to 4:30 PM)
COGIR Real Estate
Ottawa, ON
- Full-time
Assist in the planning, organization and implementation of meaningful programs for the residents, in collaboration with the Active Living Manager & Executive Director;
Added 5 hours ago
CR
Bilingual Maintenance Manager (French & English)
COGIR Real Estate
Orleans, ON
- Full-time
As our next Maintenance Manager you are a maintenance professional ready to engage in hands-on tasks when needed. As a working manager, you will guide the environmental services team in…
Added 5 hours ago
PS
Operations Manager
Paladin Security Group Ltd
Burnaby, BC
- $85,000 to $100,000 CAD / year
- Full-time
The Operations Manager provides leadership and operational governance across the Vancouver Branch, ensuring that internal processes, operational systems and front-line teams are equipped to…
Added 5 hours ago
CR
Part Time HCA- Days
COGIR Real Estate
AB · Edmonton, AB
- Part-time
Reporting to the Health & Wellness Manager or Director of Care, the Health Care Aide provides personal care and performs selected tasks, which are within their knowledge and skill, under…
Added 5 hours ago
CR
Part Time HCA- 7am-2pm, every other weekend
COGIR Real Estate
Calgary, AB
- Part-time
Reporting to the Health & Wellness Manager or Director of Care, the Health Care Aide provides personal care and performs selected tasks, which are within their knowledge and skill, under…
Added 5 hours ago
UO
Director, Space Planning & Facilities Management
University of British Columbia
Vancouver, BC · UBCV | P. A. Woodward Instructional Resources Centre (IRC)
- $12,056.75 to $18,813.42 CAD / month
- Full-time
The Director, Space Planning and Facilities Management is responsible for the overall strategic leadership of the planning, development, management and utilization of Faculty of Medicine…
Added 5 hours ago
HD
Affiliate & Creator Growth Manager
Hadley Designs
Remote, Canada
- $75,000 to $125,000 CAD / year
- Remote
We're looking for an Affiliate & Creator Growth Manager who can turn that opportunity into a scalable, profitable growth engine across TikTok Shop, Amazon, Shopify, Facebook, Instagram, and…
Added 5 hours ago
FH
Assistant Director, People & Culture
Fairmont Hotels & Resorts
Jasper, AB
- Full-time
…one of Canada’s most iconic resort destinations. As Assistant Director, People & Culture, you will be at the forefront of shaping an exceptional colleague experience during an exciting…

Canon Canada

Bilingual Senior Service Manager - Hybrid

Montreal, QC, Canada

$117,100 to $131,800 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $117,100 to $131,800 CAD / year
Job type: Full-time
Apply by: Dec 4, 2026
Education: Bachelor’s degree
Experience: Minimum of 8 years related experience, with 3 years in management
Posting language: English
Posted: Nov 4, 2026

Original job description

As the Senior Service Manager, you will be responsible for executing and driving regional change under the strategic direction of the Director of Service. You will optimize regional P&L, implement service-led growth initiatives, and lead regional teams through change to consistently exceed SLAs and market expectations. You will also define Key Performance Indicators for the service team in your region, and regional budgets, and monitor overall performance.

Key Responsibilities

Team Leadership & Change Management: Direct and empower a high-performing team of Field Service Managers and Technicians, driving cultural alignment, high engagement, and smooth execution during operational transitions.
P&L Optimization: Manage regional financial performance, driving revenue-generating strategies, margin expansion, and cost efficiencies.
Strategic Execution: Translate enterprise service strategy into actionable regional tactics, aligning local service operations, sales, and support functions around shared growth objectives.
Performance & Talent Development: Establish clear regional KPIs, conduct structured performance evaluations, and provide coaching to build team capabilities for evolving service models.
Tier 3 Escalations: Personally resolve complex customer escalations using root-cause analysis to protect key account relationships and rebuild client trust.
Continuous Improvement: Leverage regional performance data and incident management frameworks to optimize first-time fix rates, reduce equipment downtime, and eliminate operational bottlenecks
Technology & Process Adoption: Accelerate the deployment of next-generation service tools (IoT, predictive maintenance, remote support) to transition operations from reactive repairs to proactive equipment management.
Technical Readiness: Ensure field teams are fully trained and compliant with updated operational protocols, safety standards, and advanced product lines.
Sales & Cross-Functional Alignment: Partner with regional sales leadership to assist with deploying outcome-based contracts, strategic pricing, and identifying expansion opportunities that capture market share
Workforce & Resource Allocation: Optimize territory boundaries, staffing levels, and technician skill distribution to maximize resource utilization and SLA delivery across the region.

To Succeed, You Will Need

Bachelor’s Degree in Business Administration is required (Post-Secondary with 5 years in a management position may substitute for the educational requirement)
Minimum of 8 years related experience, with 3 years in management
Bilingual (French & English)
Advanced project/process management skills are required to lead change adoption and guide teams through new service delivery models seamlessly. Execute regional transformation and service improvement programs.
Advanced analytical skills are required to review performance reports, P&L metrics, and operational efficiency data.
Advanced time management/multi-tasking skills are required to balance priorities of Manager’s sales requests in a defined region.
Intermediate computer/technical skills are required to use Google Workspace, SalesForce, Workday, and Oracle.
Intermediate experience with S21 DS, Oracle and Therefore is considered an asset.
Experience operating DSD product line is considered an asset.

Why Join?

Hybrid Work

This position offers a Hybrid work schedule. You will be required to be in the office Mondays, Wednesdays and Thursdays each week, with the ability to work from home for the remainder of the week (subject to specific business needs requiring office attendance)
When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools.

Benefits

Comprehensive health coverage plan that includes medical, dental and vision.
Life insurance, disability and wellness programs.
Vacation, Paid Personal Time and Sick days.
Matching RRSP Contribution & Profit-Sharing Program.
Tuition Assistance Program for Professional Continuing Education.
Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

Free coffee and snacks
On-site cafeteria and outdoor patio
Employee gym and fitness centre
Employee referral program
Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products.
Community involvementEmployee Appreciation Events.
One (1) current vacancy exist.
Canon Canada Inc. is committed to transparent and fair compensation and job postings. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

Apply About employer

More about this job

Responsibilities

Lead regional service teams and operational change while executing the enterprise service strategy, managing regional P&L and budgets, and improving performance against KPIs and SLAs. Resolve complex customer escalations, advance technology and process adoption, develop team capabilities, and align staffing and sales efforts to improve service outcomes and regional growth.

Requirements

Requires a bachelor's degree in Business Administration, or post-secondary education with five years in a management position as a substitute, and at least eight years of related experience including three years in management. Candidates must be bilingual in French and English and have advanced project, process, analytical, and time-management skills, along with intermediate computer skills; experience with S21 DS, Oracle, Therefore, or the DSD product line is an asset.

Skills

Team Leadership
Change Management
P&L Management
Strategic Execution
Performance Management
Talent Development
Root-Cause Analysis
Continuous Improvement
Project Management
Process Management
Data Analysis
Budget Management
Workforce Planning
Sales Collaboration
Bilingual French And English

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
Disability Programs
Wellness Programs
Vacation
Paid Personal Time
Sick Days
Matching RRSP Contributions
Profit-Sharing Program
Tuition Assistance
Canon Product Discounts
Retailer Discounts
Membership Discounts
Free Coffee And Snacks
On-Site Cafeteria
Outdoor Patio
Employee Gym And Fitness Centre
Employee Referral Program
Peer-To-Peer Recognition Program
Community Involvement
Employee Appreciation Events

Visa sponsorship

Not detected in the job text

Keywords

Regional Service Operations
P&L Optimization
Service-Led Growth
Key Performance Indicators
Service-Level Agreements
Change Management
Project Management
Process Management
Performance Evaluations
Root-Cause Analysis
Incident Management
First-Time Fix Rates
Equipment Downtime
IoT
Predictive Maintenance
Remote Support
Outcome-Based Contracts
Strategic Pricing
Workforce Allocation
Territory Planning
Google Workspace
Salesforce
Workday
Oracle
S21 DS
Therefore
DSD Product Line
French
English

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