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Added 54 mins ago
PE
Human Resources Manager (Interim)
Phasor Engineering Inc
Calgary, AB
- Contract
The Human Resources Manager (Interim) will oversee a broad range of HR operations and employee lifecycle activities across Canada and the United States. Reporting to the VP Finance this…
Added 1 hour ago
PE
Human Resources Manager (Interim)
Phasor Engineering Inc
Calgary, AB
- Contract
The Human Resources Manager (Interim) will oversee a broad range of HR operations and employee lifecycle activities across Canada and the United States. Reporting to the VP Finance this…
Added 2 hours ago
A
Bilingual Supervisor, Transfers
Aviso
Toronto, ON
- $83,000 to $100,000 CAD / year
- Full-time
Reporting to the Manager of Operations, the Bilingual Supervisor, Transfers is responsible for overseeing the Transfers Team, managing volumes and ensuring daily deadlines are met.…
Added 2 hours ago
CM
Human Resources Manager
Canadian Mental Health Association
Kenora, ON
- Full-time
The HR Manager is part of the Branch Administrative team and reports directly to the Chief Executive Officer
Added 2 hours ago
CM
2026-063 - PFT Senior Financial Analyst
Canadian Mental Health Association HPE
Belleville, ON
- Full-time
Reporting to the Finance Manager, the Senior Financial Analyst is responsible for providing advanced financial analysis, reporting, budgeting, forecasting, and strategic financial support…
Added 2 hours ago
CR
Office Manager
COGIR Real Estate
Kitchener, ON
- Full-time
As our next Office Manager, you will be a pivotal member of our Retirement management team focused on handling all the behind-the-scenes activities that happen within the retirement…
Added 2 hours ago
GF
Manager, Financial Planning & Analysis
General Fusion Inc.
Richmond, BC
- Full-time
…at a commercially relevant scale, as we advance the Lawson program toward key technical milestones. Learn more at…
Added 3 hours ago
Supervisor- Shared Services
Fort McKay Group of Companies
Fort McMurray, AB
Under the direction of the Shared Services Manager, the Supervisor- Shared Services will support the Corporate and Operations teams by ensuring efficient and accurate processing of time…
Added 3 hours ago
A
Senior Software Engineer, Java - 12 Month Contract
Aviso
Vancouver, BC
- Full-time
Reporting to the Manager, Software Engineering, the Senior Software Engineer leads the development of software modules and ensures adherence to engineering standards and best practices.…
Added 4 hours ago
BT
Senior Manager, Indirect Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
We are seeking a Senior Manager or Director, Indirect Tax to join our growing Tax practice in Toronto or Vancouver. This is a leadership role focused on indirect tax advisory, compliance,…
Added 4 hours ago
AW
Senior Software Engineer, Java - 12 Month Contract
Aviso Wealth
Remote, Canada
- Full-time
- Remote
Reporting to the Manager, Software Engineering, the Senior Software Engineer leads the development of software modules and ensures adherence to engineering standards and best practices.…
Added 5 hours ago
SD
Cashier Manager, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Ottawa, ON
- Part-time
The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store…
Added 7 hours ago
NB
Senior Account Manager, Commercial Banking
National Bank of Canada
Coquitlam, BC
- Full-time
A career as a Senior Account Manager, Commercial Banking at National Bank means being responsible for growing the portfolio of business clients assigned to you. Your complex and varied…
Added 7 hours ago
NB
Senior Data Scientist
National Bank of Canada
Montreal, QC
- Full-time
You are part of a team of 15 colleagues in the Client Data Valuation sector and report to the Senior Manager – Analytics. Our team stands out for its expertise in predictive modelling of…
Added 7 hours ago
NB
Senior AI Scientist
National Bank of Canada
Montreal, QC
- Full-time
Within the Model Risk Management sector, you are part of a specialized growth team and report to the Senior Manager – AI Model Risk Management. Our team stands out for its combination of…
Added 7 hours ago
NB
Branch Administrator
National Bank of Canada
AB · Edmonton, AB
- Full-time
Provide administrative support to the Regional Manager on a variety of tasks
Added 7 hours ago
NB
Credit Analyst
National Bank of Canada
Toronto, ON
- Full-time
Within Equipment Finance, you'll be part of a collaborative credit team and report to a Credit Manager. Our team is recognized for its strong credit expertise, commitment to sound risk…
Added 8 hours ago
A
Senior Dynamics 365 F&O Functional Consultant-RQ00762
Amyantek
Toronto, ON
- Contract
Manager Notes Must Haves: (Certifications are highly preferred)
Added 9 hours ago
SD
Cashier Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Full-time
The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store…
Added 10 hours ago
PL
Accounting Manager
Pure Life Machinery
St. Catharines, ON
- Full-time
We are looking for a hands-on Accounting Manager to own full-cycle accounting for PLM and CWI - from transactions and payroll through month-end close, job costing and monthly financial…
Added 10 hours ago
CS
Office Manager
Cogir Senior Living
Kitchener, ON · Briarfield Gardens
- Full-time
As our next Office Manager, you will be a pivotal member of our Retirement management team focused on handling all the behind-the-scenes activities that happen within the retirement…
Added 10 hours ago
BT
Tax Manager
Baker Tilly Canada
Courtice, ON
- Full-time
We are looking for a Tax Manager to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you'll collaborate…
Added 11 hours ago
C
Ag Summer Student
Co-op
Altona, MB
- Full-time
Term: May-August 2027. This position is eligible for Co-op’s student development program, which includes the potential of tuition rebate.
Added 16 hours ago
L
Assistant Manager, Operations | Tanger Outlet
lululemon
Ottawa, ON
- Internship
The Assistant Manager, Operations role is an essential part of the store leadership team and is responsible for making sure our retail business runs smoothly and successfully. Assistant…
Added 16 hours ago
NB
Senior Treasury Manager, Creative Media & Technology
National Bank of Canada
Vancouver, BC
- Full-time
…at every stage of their growth journey. As a Senior Treasury Manager within Commercial Banking, you will play a strategic role in helping organizations operating in the Creative Media &…

Canon Canada

Bilingual Senior Service Manager - Hybrid

Montreal, QC, Canada

$117,100 to $131,800 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $117,100 to $131,800 CAD / year
Job type: Full-time
Apply by: Dec 4, 2026
Education: Bachelor’s degree
Experience: Minimum of 8 years related experience, with 3 years in management
Posting language: English
Posted: Nov 4, 2026

Original job description

As the Senior Service Manager, you will be responsible for executing and driving regional change under the strategic direction of the Director of Service. You will optimize regional P&L, implement service-led growth initiatives, and lead regional teams through change to consistently exceed SLAs and market expectations. You will also define Key Performance Indicators for the service team in your region, and regional budgets, and monitor overall performance.

Key Responsibilities

Team Leadership & Change Management: Direct and empower a high-performing team of Field Service Managers and Technicians, driving cultural alignment, high engagement, and smooth execution during operational transitions.
P&L Optimization: Manage regional financial performance, driving revenue-generating strategies, margin expansion, and cost efficiencies.
Strategic Execution: Translate enterprise service strategy into actionable regional tactics, aligning local service operations, sales, and support functions around shared growth objectives.
Performance & Talent Development: Establish clear regional KPIs, conduct structured performance evaluations, and provide coaching to build team capabilities for evolving service models.
Tier 3 Escalations: Personally resolve complex customer escalations using root-cause analysis to protect key account relationships and rebuild client trust.
Continuous Improvement: Leverage regional performance data and incident management frameworks to optimize first-time fix rates, reduce equipment downtime, and eliminate operational bottlenecks
Technology & Process Adoption: Accelerate the deployment of next-generation service tools (IoT, predictive maintenance, remote support) to transition operations from reactive repairs to proactive equipment management.
Technical Readiness: Ensure field teams are fully trained and compliant with updated operational protocols, safety standards, and advanced product lines.
Sales & Cross-Functional Alignment: Partner with regional sales leadership to assist with deploying outcome-based contracts, strategic pricing, and identifying expansion opportunities that capture market share
Workforce & Resource Allocation: Optimize territory boundaries, staffing levels, and technician skill distribution to maximize resource utilization and SLA delivery across the region.

To Succeed, You Will Need

Bachelor’s Degree in Business Administration is required (Post-Secondary with 5 years in a management position may substitute for the educational requirement)
Minimum of 8 years related experience, with 3 years in management
Bilingual (French & English)
Advanced project/process management skills are required to lead change adoption and guide teams through new service delivery models seamlessly. Execute regional transformation and service improvement programs.
Advanced analytical skills are required to review performance reports, P&L metrics, and operational efficiency data.
Advanced time management/multi-tasking skills are required to balance priorities of Manager’s sales requests in a defined region.
Intermediate computer/technical skills are required to use Google Workspace, SalesForce, Workday, and Oracle.
Intermediate experience with S21 DS, Oracle and Therefore is considered an asset.
Experience operating DSD product line is considered an asset.

Why Join?

Hybrid Work

This position offers a Hybrid work schedule. You will be required to be in the office Mondays, Wednesdays and Thursdays each week, with the ability to work from home for the remainder of the week (subject to specific business needs requiring office attendance)
When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools.

Benefits

Comprehensive health coverage plan that includes medical, dental and vision.
Life insurance, disability and wellness programs.
Vacation, Paid Personal Time and Sick days.
Matching RRSP Contribution & Profit-Sharing Program.
Tuition Assistance Program for Professional Continuing Education.
Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

Free coffee and snacks
On-site cafeteria and outdoor patio
Employee gym and fitness centre
Employee referral program
Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products.
Community involvementEmployee Appreciation Events.
One (1) current vacancy exist.
Canon Canada Inc. is committed to transparent and fair compensation and job postings. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

Apply About employer

More about this job

Responsibilities

Lead regional service teams and operational change while executing the enterprise service strategy, managing regional P&L and budgets, and improving performance against KPIs and SLAs. Resolve complex customer escalations, advance technology and process adoption, develop team capabilities, and align staffing and sales efforts to improve service outcomes and regional growth.

Requirements

Requires a bachelor's degree in Business Administration, or post-secondary education with five years in a management position as a substitute, and at least eight years of related experience including three years in management. Candidates must be bilingual in French and English and have advanced project, process, analytical, and time-management skills, along with intermediate computer skills; experience with S21 DS, Oracle, Therefore, or the DSD product line is an asset.

Skills

Team Leadership
Change Management
P&L Management
Strategic Execution
Performance Management
Talent Development
Root-Cause Analysis
Continuous Improvement
Project Management
Process Management
Data Analysis
Budget Management
Workforce Planning
Sales Collaboration
Bilingual French And English

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
Disability Programs
Wellness Programs
Vacation
Paid Personal Time
Sick Days
Matching RRSP Contributions
Profit-Sharing Program
Tuition Assistance
Canon Product Discounts
Retailer Discounts
Membership Discounts
Free Coffee And Snacks
On-Site Cafeteria
Outdoor Patio
Employee Gym And Fitness Centre
Employee Referral Program
Peer-To-Peer Recognition Program
Community Involvement
Employee Appreciation Events

Visa sponsorship

Not detected in the job text

Keywords

Regional Service Operations
P&L Optimization
Service-Led Growth
Key Performance Indicators
Service-Level Agreements
Change Management
Project Management
Process Management
Performance Evaluations
Root-Cause Analysis
Incident Management
First-Time Fix Rates
Equipment Downtime
IoT
Predictive Maintenance
Remote Support
Outcome-Based Contracts
Strategic Pricing
Workforce Allocation
Territory Planning
Google Workspace
Salesforce
Workday
Oracle
S21 DS
Therefore
DSD Product Line
French
English

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