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Added 13 mins ago
MF
Solution Architect
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Mackenzie Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their clients.
Added 13 mins ago
M
Intermediate Technician - Mec (Evening)
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
MDA is a trusted mission partner to the global space industry, bridging the gap between what is proven and what is possible. As a pioneer in robotics, satellite systems, and geospatial…
Added 13 mins ago
RB
Lead, Full Stack Engineer
Royal Bank of Canada
Vancouver, BC
- Full-time
Ability to partner with enterprise and business stakeholders, gather requirements, and align technical work with strategic goals
Added 13 mins ago
TH
Loss Prevention Specialist Full Time- 6 Month Contract (WHITBY NORTH)
The Home Depot
Whitby, ON
- Full-time
associates. Partner with store management to drive AP issues
Added 13 mins ago
J
Senior Manager, Credit Risk
Jobber
Remote, Canada
- Full-time
- Remote
…strengthen credit risk models, policies, and monitoring, and you'll partner cross-functionally across Fintech, Product, and Customer Support to make sure credit risk decisions are embedded…
Added 13 mins ago
PC
Terminal Operator
Parkland Corporation
Port Hardy, BC
- Full-time
…billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial…
Added 13 mins ago
CB
Payroll & Human Resources Representative
Canadian Blood Services
Toronto, ON
- Full-time
…of the data and adherence to best practices. You will also partner with Talent Management and peers to ensure implementation of new or changing programs/provisions that are supported and…
Added 13 mins ago
CB
Payroll & Human Resources Representative
Canadian Blood Services
Brampton, ON
- Full-time
…of the data and adherence to best practices. You will also partner with Talent Management and peers to ensure implementation of new or changing programs/provisions that are supported and…
Added 13 mins ago
G
Spécialiste en systèmes de fabrication / Manufacturing Systems Specialist
Genetec
Montreal, QC
- Full-time
Added 13 mins ago
MS
Junior CAD PCB Technician
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
Building the space between proven and possible, MDA Space is a trusted mission partner to the global space industry. A robotics, satellite systems and geointelligence pioneer with a…
Added 13 mins ago
CB
Payroll & Human Resources Representative
Canadian Blood Services
Ottawa, ON
- Full-time
…of the data and adherence to best practices. You will also partner with Talent Management and peers to ensure implementation of new or changing programs/provisions that are supported and…
Added 13 mins ago
C
Software Developer Embedded Systems II (Co-op) – Canada
Cisco
Vancouver, BC
- Full-time
…of Cisco’s core networking systems and platforms. You will partner with senior engineers and domain experts to tackle complex technical challenges, optimize system-level workflows, and…
Added 13 mins ago
CC
Data Engineer
Canadian Cancer Society
Hamilton, ON
- Full-time
Partner with business and technical teams to design and implement data solutions that adhere to security best practices and align with data governance standards.
Added 13 mins ago
T
Software Engineer II, Earnings
Toast
Toronto, ON
- Full-time
Partner with product and design to influence what we build and how we build it.
Added 13 mins ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
Partner with hiring managers to understand workforce needs and develop effective recruitment strategies.
Added 27 mins ago
Segment Interface Manager
Bechtel Corporation
Toronto, ON
Bechtel Infrastructure will work in a Delivery Partner role within an integrated team with the customer organization for a Subway Project in Toronto, Ontario. The project scope includes the…
Added 27 mins ago
T
Personal Banking Associate (Future opportunities) - Montreal East (full-time)
TD
L'Assomption, QC · Lachenaie, QC · Mascouche, QC · Montreal, QC · Repentigny, QC · Terrebonne, QC
- Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 28 mins ago
Alterations Specialist
David's Bridal
Cambridge, ON
Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
Added 28 mins ago
DB
Part Time Bridal Sales
David's Bridal
Dartmouth, NS
- Part-time
…customer concerns with confidence. Know when to escalate and partner with leadership…
Added 28 mins ago
DB
Part Time Bridal Sales
David's Bridal
Woodbridge, ON
- Part-time
…customer concerns with confidence. Know when to escalate and partner with leadership…
Added 28 mins ago
C
Hourly Host - The Rec Room South Edmonton Common
Cineplex
AB · S. Edm. The Rec Room
- Part-time
…communities across the country (Topgolf). Cineplex is a joint venture partner in SCENE, Canada’s largest entertainment loyalty…
Added 28 mins ago
Sr. Account Manager - West
United Services Group
Kelowna, BC · Vancouver, BC · BC
This role will also involve close collaboration with Partner Relations to ensure operational excellence and service quality, and with Talent Acquisition to support the hiring, onboarding,…
Added 28 mins ago
P
Surveillance Operator - Opérateur de surveillance
Playground
Kahnawake 14 Réserve Indienne, QC
- $22 CAD / hour
- Part-time
Collaborative Asset Protection: Partner effectively with floor management teams and security to create a secure environment, acting as a key resource in the prevention or review of theft,…
Added 28 mins ago
LH
PSCM-Psychometrist
Lifemark Health Group
Vancouver, BC
- $30 to $37 CAD / hour
- Part-time
…approach. We help Canadian Veterans enrolled in the PCVRS program (Partner in Canadian Veterans Rehabilitation Services) and individuals covered by the Workers Compensation Board get back…
Added 28 mins ago
PC
Terminal Operator
Parkland Corporation
Port Hardy, BC
- Full-time
…billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial…

Canon Canada

Senior Manager, Regional Service

Montreal, QC, Canada

Compensation Range: $117,100 - 131,800 annually · Full-time

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Job details

Pay: Compensation Range: $117,100 - 131,800 annually
Job type: Full-time
Apply by: Dec 4, 2026
Education: Bachelor’s degree
Experience: Minimum of 8 years related experience, with 3 years in management
Posting language: English
Posted: Nov 4, 2026

Original job description

Bilingual Senior Regional Service Manager - Hybrid

As the Senior Regional Service Manager, you will be responsible for executing and driving regional change under the strategic direction of the Director of Service. You will optimize regional P&L, implement service-led growth initiatives, and lead regional teams through change to consistently exceed SLAs and market expectations. You will also define Key Performance Indicators for the service team in your region, and regional budgets, and monitor overall performance.

Key Responsibilities

Team Leadership & Change Management: Direct and empower a high-performing team of Field Service Managers and Technicians, driving cultural alignment, high engagement, and smooth execution during operational transitions.
P&L Optimization: Manage regional financial performance, driving revenue-generating strategies, margin expansion, and cost efficiencies.
Strategic Execution: Translate enterprise service strategy into actionable regional tactics, aligning local service operations, sales, and support functions around shared growth objectives.
Performance & Talent Development: Establish clear regional KPIs, conduct structured performance evaluations, and provide coaching to build team capabilities for evolving service models.
Tier 3 Escalations: Personally resolve complex customer escalations using root-cause analysis to protect key account relationships and rebuild client trust.
Continuous Improvement: Leverage regional performance data and incident management frameworks to optimize first-time fix rates, reduce equipment downtime, and eliminate operational bottlenecks
Technology & Process Adoption: Accelerate the deployment of next-generation service tools (IoT, predictive maintenance, remote support) to transition operations from reactive repairs to proactive equipment management.
Technical Readiness: Ensure field teams are fully trained and compliant with updated operational protocols, safety standards, and advanced product lines.
Sales & Cross-Functional Alignment: Partner with regional sales leadership to assist with deploying outcome-based contracts, strategic pricing, and identifying expansion opportunities that capture market share
Workforce & Resource Allocation: Optimize territory boundaries, staffing levels, and technician skill distribution to maximize resource utilization and SLA delivery across the region.

To Succeed, You Will Need

Bachelor’s Degree in Business Administration is required (Post-Secondary with 5 years in a management position may substitute for the educational requirement)
Minimum of 8 years related experience, with 3 years in management
Bilingual (French & English)
Advanced project/process management skills are required to lead change adoption and guide teams through new service delivery models seamlessly. Execute regional transformation and service improvement programs
Advanced analytical skills are required to review performance reports, P&L metrics, and operational efficiency data.
Advanced time management/multi-tasking skills are required to balance priorities of Manager’s sales requests in a defined region
Intermediate computer/technical skills are required to use Google Workspace, SalesForce, Workday, and Oracle
Intermediate experience with S21 DS, Oracle and Therefore is considered an asset
Experience operating DSD product line is considered an asset

Why Join?

HYBRID WORK

This position offers a Hybrid work schedule. You will be required to be in the office Mondays, Wednesdays and Thursdays each week, with the ability to work from home for the remainder of the week (subject to specific business needs requiring office attendance)
When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools.

Benefits

Comprehensive health coverage plan that includes medical, dental and vision
Life insurance, disability and wellness programs
Vacation, Paid Personal Time and Sick days
Matching RRSP Contribution & Profit-Sharing Program
Tuition Assistance Program for Professional Continuing Education
Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

Free coffee and snacks
On-site cafeteria and outdoor patio
Employee gym and fitness centre
Employee referral program
Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products.
Community involvementEmployee Appreciation Events
One (1) current vacancy exist.
Canon Canada Inc. is committed to transparent and fair compensation and job postings. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
Compensation Range: $117,100 - 131,800 annually

Canon has been at the forefront of digital imaging innovation for more than 80 years. Since 1973, Canon Canada has been the leading provider of consumer, business and professional digital imaging solutions to Canadians.

At Canon Canada, we've established a diverse culture that's made us a respected and successful industry leader. Canon's corporate philosophy is Kyosei: all people, regardless of race, religion or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada's best employers for diversity.

We are committed to environmental sustainability and have established programs that support our Kyosei philosophy and Environmental Charter. Since 2019, Canon Canada has been named one of Canada's Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness.

We offer comprehensive health and wellness benefits, learning and development opportunities, recognition programs and other perks. We want your career with us to be a journey, and we provide the tools to help you contribute and succeed from Day 1.

As an equal opportunity employer, we welcome applications from all backgrounds and are committed to supporting and celebrating the diversity in our workforce. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment. Canon Canada is proud to provide accommodation(s) during the recruitment process. For applicants requiring accommodation in the recruitment and assessment process and when hired, please contact us at accessibility@canada.canon.com or at 1-855-531-3850 or 905-863-8713. To learn more about Canon Canada, visit careers.canon.ca.

Apply About employer

More about this job

Responsibilities

Lead regional service teams and operational change while optimizing P&L, budgets, KPIs, and service performance. Improve customer outcomes and service efficiency through escalation resolution, continuous improvement, technology adoption, workforce planning, and collaboration with sales and support teams.

Requirements

A bachelor's degree in Business Administration is required, although post-secondary education plus five years in a management position may substitute. Candidates need at least eight years of related experience, including three years in management, fluency in French and English, and advanced project, process, and analytical skills; experience with specified business systems and DSD products is an asset.

Skills

Team Leadership
Change Management
P&L Management
Strategic Execution
Performance Management
Talent Development
Root-Cause Analysis
Continuous Improvement
KPI Development
Project Management
Process Management
Financial Analysis
Resource Allocation
Cross-Functional Collaboration
Bilingual Communication

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Benefits
Wellness Programs
Vacation
Paid Personal Time
Sick Days
Matching RRSP Contributions
Profit-Sharing Program
Tuition Assistance
Employee Discounts
Free Coffee and Snacks
On-Site Cafeteria
Outdoor Patio
Employee Gym and Fitness Centre
Employee Referral Program
Peer-to-Peer Recognition Program
Community Involvement
Employee Appreciation Events

Visa sponsorship

Not detected in the job text

Keywords

Field Service Management
Regional Service Operations
P&L Optimization
Service-Led Growth
Service-Level Agreements
Key Performance Indicators
Budget Management
Change Management
Project Management
Process Management
Root-Cause Analysis
Incident Management
First-Time Fix Rates
Predictive Maintenance
Internet of Things
Remote Support
Outcome-Based Contracts
Strategic Pricing
Workforce Planning
Google Workspace
Salesforce
Workday
Oracle
S21 DS
Therefore
DSD Product Line
Safety Standards
Equipment Downtime

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