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Added 3 hours ago
TE
Account Manager - Montreal East
TK Elevator
Montreal, QC
- Full-time
Outstanding ability to build and nurture relationships with customers, team members, and cross-functional colleagues.
Added 4 hours ago
V|
Administrative Assistant
Veolia | North America
AB · Edmonton, AB
- Full-time
Lead and participate in cross-functional projects aimed at improving order management and customer service processes
Added 4 hours ago
TG
Technology Partner, Listings
TMX Group
Toronto, ON
- Full-time
Cross-Functional Orchestration: Facilitate strategic problem-solving workshops and lead multi-stream enterprise delivery teams to achieve milestones on time and within scope.
Added 4 hours ago
TS
Inside Account Executive - Directeur(trice) de comptes internes - bilingue
TD SYNNEX
Montreal, QC
- Full-time
Lead and coordinate responses to RFPs/RFIs, proposals, QBRs, and strategic business reviews with field and inside sales partners.
Added 4 hours ago
TG
Technology Partner, Listings
TMX Group
Toronto, ON
- Full-time
Cross-Functional Orchestration: Facilitate strategic problem-solving workshops and lead multi-stream enterprise delivery teams to achieve milestones on time and within scope.
Added 5 hours ago
S
Senior Project Manager
Sidetrade
Remote, Canada
- Full-time
- Remote
You join a Customer Experience team that holds its accounts from signature into renewal, alongside a Functional Expert, a Data Engineer and a Customer Success Manager. The customer keeps…
Added 5 hours ago
K
Customer Success Manager
KORE
Canada
- $90,826 to $111,914 CAD / year
Developing and maintaining effective cross-functional relationships across KORE to quickly navigate internal teams and accelerate customer adoption and time to revenue
Added 5 hours ago
RB
Director, Strategy
Royal Bank of Canada
Toronto, ON
- Full-time
Ensure incremental adoption of relevant Client360 capabilities and further introduction of capabilities contained within Salesforce Financial Services Cloud®
Added 5 hours ago
P
Senior Associate, Salesforce Business Analyst
PwC
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
- Full-time
As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services…
Added 5 hours ago
R
Director, Strategy
RBC
Toronto, ON
- Full-time
Ensure incremental adoption of relevant Client360 capabilities and further introduction of capabilities contained within Salesforce Financial Services Cloud®
Added 6 hours ago
VE
Administrative Assistant
Veolia Environnement SA
Edmonton, AB
- Full-time
Lead and participate in cross-functional projects aimed at improving order management and customer service processes
Added 6 hours ago
MS
Senior Manager, Sales Enablement and Strategy
Metergy Solutions
Toronto, ON · North York, ON
- $110,000 to $135,000 CAD / year
- Full-time
Lead the sales technology improvement roadmap and adoption of Salesforce, Gong, Power BI, LinkedIn Sales Navigator and related tools, partnering with IT and system administrators on…
Added 6 hours ago
SC
Senior Business Analyst
SiriusXM Canada
Toronto, ON
- Full-time
Requirements & Documentation: Translate complex business requirements into detailed Jira user stories and functional specifications.
Added 7 hours ago
V|
Administrative Assistant
Veolia | Water Tech
AB · Edmonton, AB
- Full-time
Lead and participate in cross-functional projects aimed at improving order management and customer service processes
Added 7 hours ago
D
Premium Support Advisor (Portuguese Speaking)
Docebo
Remote, Canada
- $58,000 to $68,000 CAD / year
- Full-time
- Remote
Rally Cross-Functional Crews: Partner closely with Customer Success Managers (CSMs), Account Managers (AMs), Technical Account Managers (TAMs), and Professional Services (PS) to align…
Added 7 hours ago
R
Partnerships Manager
Relay
Remote, Canada
- Full-time
- Remote
You have functional knowledge of SQL, BI tools (Metabase/Tableau), Google Sheets/Excel, HubSpot, and Salesforce
Added 8 hours ago
IC
Account Supervisor CRM
INNOCEAN Canada
Toronto, ON
- Full-time
…develops Account Executives, and acts as the primary client lead for assigned programs. Reporting to the Account Director, CRM, you will balance hands-on account leadership with team…
Added 8 hours ago
S
Acquisition Account Manager - French Bilingual Hybrid
Staples
Montreal, QC
- Full-time
Lead RFP responses independently or in partnership with Staples Canada, SPP Global, and headquarters teams.
Added 10 hours ago
CM
Application Solution and Design Director
CIBC Mellon
Toronto, ON
- Full-time
- Lead and actively participate in application architecture and technology stack decisions related to application solutions, including front-end technologies such as React or Angular,…
Added 10 hours ago
Team Lead, Business Banking - Toronto Centre District, ON
Scotiabank
Toronto, ON
The Team Lead is responsible for leading, overseeing and providing strategic direction to the Canadian Business Banking (SB) sales force. This role ensures business strategies, plans and…
Added 11 hours ago
TS
Senior Business Systems Analyst
The Salvation Army in Canada
Canada
- Contract
Translate business needs into functional specifications for Salesforce, ServiceNow, and DXP/DAM platforms
Added 11 hours ago
SI
Salesforce Data Cloud Architect
Smart IT Frame LLC
Toronto, ON
- Contract
Lead impact analysis and develop integration inventories for Salesforce Data Cloud implementations and decommissioning activities.
Added 11 hours ago
EC
Manager, Customer Success (Corporate Travel/SaaS)
Emburse Chrome River
Toronto, ON
- Full-time
Complex Issue Investigation: Lead triage and resolution for complex customer-performance issues, ensuring cross-functional alignment, clear accountability, documented solutions, and timely…
Added 11 hours ago
Staff Program Manager
Conga
Toronto, ON · Waterloo, ON · ON
As a Staff Program Manager at Conga, you'll lead the planning, coordination, and execution of strategic platform upgrade initiatives for early adopter customers. Partnering closely with…
Added 12 hours ago
H
Senior Salesforce Business analyst
HCLTech
Canada
- Full-time
…analyze, document, and validate business requirements across Salesforce and SAP platforms. The candidate should possess strong domain knowledge in Lead-to-Opportunity, Quote-to-Order (Q2O),…

Canon Canada

Senior Manager, Regional Service

Montreal, QC, Canada

Compensation Range: $117,100 - 131,800 annually · Full-time

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Job details

Pay: Compensation Range: $117,100 - 131,800 annually
Job type: Full-time
Apply by: Dec 4, 2026
Education: Bachelor’s degree
Experience: Minimum of 8 years related experience, with 3 years in management
Posting language: English
Posted: Nov 4, 2026

Original job description

Bilingual Senior Regional Service Manager - Hybrid

As the Senior Regional Service Manager, you will be responsible for executing and driving regional change under the strategic direction of the Director of Service. You will optimize regional P&L, implement service-led growth initiatives, and lead regional teams through change to consistently exceed SLAs and market expectations. You will also define Key Performance Indicators for the service team in your region, and regional budgets, and monitor overall performance.

Key Responsibilities

Team Leadership & Change Management: Direct and empower a high-performing team of Field Service Managers and Technicians, driving cultural alignment, high engagement, and smooth execution during operational transitions.
P&L Optimization: Manage regional financial performance, driving revenue-generating strategies, margin expansion, and cost efficiencies.
Strategic Execution: Translate enterprise service strategy into actionable regional tactics, aligning local service operations, sales, and support functions around shared growth objectives.
Performance & Talent Development: Establish clear regional KPIs, conduct structured performance evaluations, and provide coaching to build team capabilities for evolving service models.
Tier 3 Escalations: Personally resolve complex customer escalations using root-cause analysis to protect key account relationships and rebuild client trust.
Continuous Improvement: Leverage regional performance data and incident management frameworks to optimize first-time fix rates, reduce equipment downtime, and eliminate operational bottlenecks
Technology & Process Adoption: Accelerate the deployment of next-generation service tools (IoT, predictive maintenance, remote support) to transition operations from reactive repairs to proactive equipment management.
Technical Readiness: Ensure field teams are fully trained and compliant with updated operational protocols, safety standards, and advanced product lines.
Sales & Cross-Functional Alignment: Partner with regional sales leadership to assist with deploying outcome-based contracts, strategic pricing, and identifying expansion opportunities that capture market share
Workforce & Resource Allocation: Optimize territory boundaries, staffing levels, and technician skill distribution to maximize resource utilization and SLA delivery across the region.

To Succeed, You Will Need

Bachelor’s Degree in Business Administration is required (Post-Secondary with 5 years in a management position may substitute for the educational requirement)
Minimum of 8 years related experience, with 3 years in management
Bilingual (French & English)
Advanced project/process management skills are required to lead change adoption and guide teams through new service delivery models seamlessly. Execute regional transformation and service improvement programs
Advanced analytical skills are required to review performance reports, P&L metrics, and operational efficiency data.
Advanced time management/multi-tasking skills are required to balance priorities of Manager’s sales requests in a defined region
Intermediate computer/technical skills are required to use Google Workspace, SalesForce, Workday, and Oracle
Intermediate experience with S21 DS, Oracle and Therefore is considered an asset
Experience operating DSD product line is considered an asset

Why Join?

HYBRID WORK

This position offers a Hybrid work schedule. You will be required to be in the office Mondays, Wednesdays and Thursdays each week, with the ability to work from home for the remainder of the week (subject to specific business needs requiring office attendance)
When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools.

Benefits

Comprehensive health coverage plan that includes medical, dental and vision
Life insurance, disability and wellness programs
Vacation, Paid Personal Time and Sick days
Matching RRSP Contribution & Profit-Sharing Program
Tuition Assistance Program for Professional Continuing Education
Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

Free coffee and snacks
On-site cafeteria and outdoor patio
Employee gym and fitness centre
Employee referral program
Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products.
Community involvementEmployee Appreciation Events
One (1) current vacancy exist.
Canon Canada Inc. is committed to transparent and fair compensation and job postings. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
Compensation Range: $117,100 - 131,800 annually

Canon has been at the forefront of digital imaging innovation for more than 80 years. Since 1973, Canon Canada has been the leading provider of consumer, business and professional digital imaging solutions to Canadians.

At Canon Canada, we've established a diverse culture that's made us a respected and successful industry leader. Canon's corporate philosophy is Kyosei: all people, regardless of race, religion or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada's best employers for diversity.

We are committed to environmental sustainability and have established programs that support our Kyosei philosophy and Environmental Charter. Since 2019, Canon Canada has been named one of Canada's Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness.

We offer comprehensive health and wellness benefits, learning and development opportunities, recognition programs and other perks. We want your career with us to be a journey, and we provide the tools to help you contribute and succeed from Day 1.

As an equal opportunity employer, we welcome applications from all backgrounds and are committed to supporting and celebrating the diversity in our workforce. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment. Canon Canada is proud to provide accommodation(s) during the recruitment process. For applicants requiring accommodation in the recruitment and assessment process and when hired, please contact us at accessibility@canada.canon.com or at 1-855-531-3850 or 905-863-8713. To learn more about Canon Canada, visit careers.canon.ca.

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More about this job

Responsibilities

Lead regional service teams and operational change while optimizing P&L, budgets, KPIs, and service performance. Improve customer outcomes and service efficiency through escalation resolution, continuous improvement, technology adoption, workforce planning, and collaboration with sales and support teams.

Requirements

A bachelor's degree in Business Administration is required, although post-secondary education plus five years in a management position may substitute. Candidates need at least eight years of related experience, including three years in management, fluency in French and English, and advanced project, process, and analytical skills; experience with specified business systems and DSD products is an asset.

Skills

Team Leadership
Change Management
P&L Management
Strategic Execution
Performance Management
Talent Development
Root-Cause Analysis
Continuous Improvement
KPI Development
Project Management
Process Management
Financial Analysis
Resource Allocation
Cross-Functional Collaboration
Bilingual Communication

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Benefits
Wellness Programs
Vacation
Paid Personal Time
Sick Days
Matching RRSP Contributions
Profit-Sharing Program
Tuition Assistance
Employee Discounts
Free Coffee and Snacks
On-Site Cafeteria
Outdoor Patio
Employee Gym and Fitness Centre
Employee Referral Program
Peer-to-Peer Recognition Program
Community Involvement
Employee Appreciation Events

Visa sponsorship

Not detected in the job text

Keywords

Field Service Management
Regional Service Operations
P&L Optimization
Service-Led Growth
Service-Level Agreements
Key Performance Indicators
Budget Management
Change Management
Project Management
Process Management
Root-Cause Analysis
Incident Management
First-Time Fix Rates
Predictive Maintenance
Internet of Things
Remote Support
Outcome-Based Contracts
Strategic Pricing
Workforce Planning
Google Workspace
Salesforce
Workday
Oracle
S21 DS
Therefore
DSD Product Line
Safety Standards
Equipment Downtime

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