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Added 2 hours ago
U
Route Service Representative - UniFirst Canada
UniFirst
Fort McMurray, AB
- Full-time
Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.
Added 2 hours ago
Future Store Manager
David's Bridal
Vaughan, ON · Cambridge, ON · MB · AB
As the Store Manager you will build and retain a high performing team, create a consistent environment of world class customer service, and exceed sales plan. You are adynamic, attentive,…
Added 3 hours ago
R|
ACCESS ALS Program Development Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Temporary
…provinces, designed to accelerate early-phase trials, standardize operations, and improve patient access. By partnering with the Canadian ALS (CALS) Clinic Network and leveraging Health…
Added 3 hours ago
AI
Sales Executive (Bilingual French/English)
ARxIUM INC
Remote, Canada
- $60,000 to $80,000 CAD / year
- Full-time
- Remote
…and pharmacies across North America, Europe, and Asia. Our team combines industry expertise with cutting-edge technology to help customers optimize pharmacy operations and meet the evolving…
Added 6 hours ago
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Account Manager
TransPerfect
Montreal, QC
- Full-time
Do you want to work for a global leader in AI and technology? Are you passionate about helping financial institutions improve communication with multilingual clients, expand into new…
Added 6 hours ago
PP
Executive Assistant
Primary People Group
Toronto, ON
- Full-time
…documented project plan. You check in with the back-office operations team to ensure a client file is moving through the sales pipeline without Dan needing to ask or get wrapped up in the…
Added 7 hours ago
T
Account Manager
TransPerfect
Toronto, ON
- Full-time
Do you want to work for a global leader in AI and technology? Are you passionate about helping financial institutions improve communication with multilingual clients, expand into new…
Added 7 hours ago
Regional Environmental Manager, Environmental Assurance and Protection (EAP)
Amazon
Ajax, ON · Brampton, ON · Caledon, ON · Hamilton, ON · Mississauga, ON · Toronto, ON
This role will be based in Canada and will report to the Business Environmental Leader. Travel to Amazon sites within the region is expected up to 50% of the time and 5 days/week in office.…
Added 9 hours ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
We are looking for a Senior Manager Level 3 to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 11 hours ago
LH
Psychologist - in-person
Lifemark Health Group
Victoria, BC
- $130,897 to $171,982 CAD / year
- Full-time
As a psychologist at Lifemark Health Group connected to Synergy Health Centre, you would be part of a multidisciplinary team providing high quality care to our clients in-person at 3960…
Added 11 hours ago
RP
Counter Sales Representative
Reliable Parts Ltd.
Mississauga, ON
- Full-time
…vision, holidays, paid time off (PTO), employee discounts, life insurance, and disability. If this sounds like the right opportunity for you, apply…
Added 11 hours ago
CH
Chief Engineer CAN
Concord Hospitality Enterprises
Barrie, ON
- Full-time
Concord Hospitality is seeking a skilled and proactive Chief Engineer to lead our property engineering team and ensure the safety, functionality, and quality of the hotel’s infrastructure…
Added 13 hours ago
Area Manager II, YYZ4
Amazon
Brampton, ON
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an…
Added 13 hours ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
North Battleford, SK
- Full-time
If you enjoy working as part of a management team and have previous supervisory experience, we would love the opportunity to talk with you about our Assistant Store Leader Trainee role!…
Added 15 hours ago
R|
ACCESS ALS Program Development Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Temporary
…provinces, designed to accelerate early-phase trials, standardize operations, and improve patient access. By partnering with the Canadian ALS (CALS) Clinic Network and leveraging Health…
Added 16 hours ago
Accounts Payable Specialist
ROSEN-Group
Calgary, AB
The ROSEN Group is a global leader in providing cutting-edge solutions in all areas of the integrity process chain. Since its origins as a one-man business in 1981, ROSEN has rapidly grown…
Added 17 hours ago
LC
Software Development Manager
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
We are looking for a leader with a solid, demonstrable technical background, who can earn the respect of developers with their knowledge and experience. The right leader partners with…
Added 17 hours ago
A
Junior Server
AccorHotel
Richmond, BC
- Full-time
…alongside passionate hoteliers, where over 50% of our Leadership team is female and over 50% of promotions happen from…
Added 17 hours ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Experience in project management, property management, account management, or service operations
Added 17 hours ago
S
Full-Time Warehouse Order Selector
Sysco
AB · Sysco Edmonton
- Full-time
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide…
Added 19 hours ago
I
Operations Coordinator (Seasonal)
Intelcom
Thunder Bay, ON
- Full-time
With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate,…
Added 19 hours ago
N
FIELD SERVICE TECHNICIAN (ELECTRICAL)
NPAworldwide
AB · Edmonton, AB
- Full-time
…spend a significant amount of time supporting customers and operations in the region. This individual will spend approx. 75% of time in Fort McMurray and 25% of time servicing customers…
Added 19 hours ago
N
FIELD SERVICE TECHNICIAN (ELECTRICAL)
NPAworldwide
Fort McMurray, AB
- Full-time
…spend a significant amount of time supporting customers and operations in the region. This individual will spend approx. 75% of time in Fort McMurray and 25% of time servicing customers…
Added 20 hours ago
CC
Financial Associate - MFDA
Coast Capital
Richmond, BC
- Full-time
Understand and support Coast’s vision, values and mission and how this position contributes to being the leader in member relationships. Leads by example and shares knowledge with peers.…
Added 20 hours ago
B
Inspector Level C (CGSB MT2 and PT2 required) - Nuclear Industry
BWXT
Cambridge, ON
- Internship
BWXT Canada Ltd. is a world leader in design, engineering, manufacture, construction and service of nuclear power generation equipment. As a supplier of innovative, high-quality nuclear…

Canon Canada

Senior Manager, Regional Service

Montreal, QC, Canada

Compensation Range: $117,100 - 131,800 annually · Full-time

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Job details

Pay: Compensation Range: $117,100 - 131,800 annually
Job type: Full-time
Apply by: Dec 4, 2026
Education: Bachelor’s degree
Experience: Minimum of 8 years related experience, with 3 years in management
Posting language: English
Posted: Nov 4, 2026

Original job description

Bilingual Senior Regional Service Manager - Hybrid

As the Senior Regional Service Manager, you will be responsible for executing and driving regional change under the strategic direction of the Director of Service. You will optimize regional P&L, implement service-led growth initiatives, and lead regional teams through change to consistently exceed SLAs and market expectations. You will also define Key Performance Indicators for the service team in your region, and regional budgets, and monitor overall performance.

Key Responsibilities

Team Leadership & Change Management: Direct and empower a high-performing team of Field Service Managers and Technicians, driving cultural alignment, high engagement, and smooth execution during operational transitions.
P&L Optimization: Manage regional financial performance, driving revenue-generating strategies, margin expansion, and cost efficiencies.
Strategic Execution: Translate enterprise service strategy into actionable regional tactics, aligning local service operations, sales, and support functions around shared growth objectives.
Performance & Talent Development: Establish clear regional KPIs, conduct structured performance evaluations, and provide coaching to build team capabilities for evolving service models.
Tier 3 Escalations: Personally resolve complex customer escalations using root-cause analysis to protect key account relationships and rebuild client trust.
Continuous Improvement: Leverage regional performance data and incident management frameworks to optimize first-time fix rates, reduce equipment downtime, and eliminate operational bottlenecks
Technology & Process Adoption: Accelerate the deployment of next-generation service tools (IoT, predictive maintenance, remote support) to transition operations from reactive repairs to proactive equipment management.
Technical Readiness: Ensure field teams are fully trained and compliant with updated operational protocols, safety standards, and advanced product lines.
Sales & Cross-Functional Alignment: Partner with regional sales leadership to assist with deploying outcome-based contracts, strategic pricing, and identifying expansion opportunities that capture market share
Workforce & Resource Allocation: Optimize territory boundaries, staffing levels, and technician skill distribution to maximize resource utilization and SLA delivery across the region.

To Succeed, You Will Need

Bachelor’s Degree in Business Administration is required (Post-Secondary with 5 years in a management position may substitute for the educational requirement)
Minimum of 8 years related experience, with 3 years in management
Bilingual (French & English)
Advanced project/process management skills are required to lead change adoption and guide teams through new service delivery models seamlessly. Execute regional transformation and service improvement programs
Advanced analytical skills are required to review performance reports, P&L metrics, and operational efficiency data.
Advanced time management/multi-tasking skills are required to balance priorities of Manager’s sales requests in a defined region
Intermediate computer/technical skills are required to use Google Workspace, SalesForce, Workday, and Oracle
Intermediate experience with S21 DS, Oracle and Therefore is considered an asset
Experience operating DSD product line is considered an asset

Why Join?

HYBRID WORK

This position offers a Hybrid work schedule. You will be required to be in the office Mondays, Wednesdays and Thursdays each week, with the ability to work from home for the remainder of the week (subject to specific business needs requiring office attendance)
When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools.

Benefits

Comprehensive health coverage plan that includes medical, dental and vision
Life insurance, disability and wellness programs
Vacation, Paid Personal Time and Sick days
Matching RRSP Contribution & Profit-Sharing Program
Tuition Assistance Program for Professional Continuing Education
Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

Free coffee and snacks
On-site cafeteria and outdoor patio
Employee gym and fitness centre
Employee referral program
Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products.
Community involvementEmployee Appreciation Events
One (1) current vacancy exist.
Canon Canada Inc. is committed to transparent and fair compensation and job postings. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
Compensation Range: $117,100 - 131,800 annually

Canon has been at the forefront of digital imaging innovation for more than 80 years. Since 1973, Canon Canada has been the leading provider of consumer, business and professional digital imaging solutions to Canadians.

At Canon Canada, we've established a diverse culture that's made us a respected and successful industry leader. Canon's corporate philosophy is Kyosei: all people, regardless of race, religion or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada's best employers for diversity.

We are committed to environmental sustainability and have established programs that support our Kyosei philosophy and Environmental Charter. Since 2019, Canon Canada has been named one of Canada's Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness.

We offer comprehensive health and wellness benefits, learning and development opportunities, recognition programs and other perks. We want your career with us to be a journey, and we provide the tools to help you contribute and succeed from Day 1.

As an equal opportunity employer, we welcome applications from all backgrounds and are committed to supporting and celebrating the diversity in our workforce. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment. Canon Canada is proud to provide accommodation(s) during the recruitment process. For applicants requiring accommodation in the recruitment and assessment process and when hired, please contact us at accessibility@canada.canon.com or at 1-855-531-3850 or 905-863-8713. To learn more about Canon Canada, visit careers.canon.ca.

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More about this job

Responsibilities

Lead regional service teams and operational change while optimizing P&L, budgets, KPIs, and service performance. Improve customer outcomes and service efficiency through escalation resolution, continuous improvement, technology adoption, workforce planning, and collaboration with sales and support teams.

Requirements

A bachelor's degree in Business Administration is required, although post-secondary education plus five years in a management position may substitute. Candidates need at least eight years of related experience, including three years in management, fluency in French and English, and advanced project, process, and analytical skills; experience with specified business systems and DSD products is an asset.

Skills

Team Leadership
Change Management
P&L Management
Strategic Execution
Performance Management
Talent Development
Root-Cause Analysis
Continuous Improvement
KPI Development
Project Management
Process Management
Financial Analysis
Resource Allocation
Cross-Functional Collaboration
Bilingual Communication

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Benefits
Wellness Programs
Vacation
Paid Personal Time
Sick Days
Matching RRSP Contributions
Profit-Sharing Program
Tuition Assistance
Employee Discounts
Free Coffee and Snacks
On-Site Cafeteria
Outdoor Patio
Employee Gym and Fitness Centre
Employee Referral Program
Peer-to-Peer Recognition Program
Community Involvement
Employee Appreciation Events

Visa sponsorship

Not detected in the job text

Keywords

Field Service Management
Regional Service Operations
P&L Optimization
Service-Led Growth
Service-Level Agreements
Key Performance Indicators
Budget Management
Change Management
Project Management
Process Management
Root-Cause Analysis
Incident Management
First-Time Fix Rates
Predictive Maintenance
Internet of Things
Remote Support
Outcome-Based Contracts
Strategic Pricing
Workforce Planning
Google Workspace
Salesforce
Workday
Oracle
S21 DS
Therefore
DSD Product Line
Safety Standards
Equipment Downtime

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