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Canon Careers

Bilingual Customer Experience Representative - Virtual

NB, Canada

$43,000 to $48,000 CAD / year

Apply on canada-canoncareers.icims.com About employer

Applications open in a new tab.

Job details

Pay: $43,000 to $48,000 CAD / year
Apply by: Aug 17, 2027
Experience: A minimum of 1 year of work experience in a customer service or advisory role.
Posting language: English
Posted: Aug 17, 2026

Original job description

Overview

Bilingual Customer Experience Representative

Are you a proactive, customer-focused professional with a passion for building lasting relationships and driving account success?
Are you ready to take the next step in your career, ensure customer satisfaction, and play a vital role in supporting a high-performing sales organization?

The Representative Customer Experience role acts as a primary point of contact, facilitating seamless onboarding and proactive outreach for new and established accounts. By monitoring contract milestones, generating health reports, and identifying service friction points, you will ensure our clients receive consistent, high-value support while enabling our sales teams to focus on growth.

If you are seeking an exciting opportunity and are interested in being part of a dedicated service-oriented team, you’ve come to the right place.

Responsibilities

Key Responsibilities:

Implementation Coordination: Facilitating the transition from Sales to Service by following standardized checklists to ensure all new deal installation steps are completed
Milestone Reviews: Executing structured performance check-ins at 3, 6, and 12-month intervals to document service levels and identify customer friction points
Lifecycle Monitoring: Proactively monitoring lease and parts-life data within the CRM to trigger strategic outreach 6 months prior to expiration, ensuring timely hardware upgrades and contract renewals for existing accounts
Experience Reporting: Generating and distributing "Customer Experience Report Cards" to internal teams to flag accounts requiring urgent intervention.
Inbound Internal Support: Serving as the primary point of contact for Sales Representatives seeking status updates on new customer installations or account health.
Post-Installation Follow-up: Conduct phone and email surveys with new customers immediately after installation to verify satisfaction with the setup.
Auditing: Coordinating with Sales, Service, and Administration to verify and update account contact information and business requirements

Qualifications

To Succeed, You Will Need:

Bilingual in French and English
A minimum of 1 year of work experience in a customer service or advisory role.
Basic analytical skills to understand customer issues and identify appropriate resolutions or responses.
Ability to make connections among multiple sources of data.
Basic project/process management skills to develop and continuously improve call scripts and take customer notes...
Basic computer/technical skills to enter data, take notes, and look up client information in Salesforce and other databases.
Intermediate time management/multi-tasking skills to efficiently call or email prospects using targeted lists.
Intermediate experience with email, CRM, and outbound phone prospecting.

Why Join?

REMOTE WORK

This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)
When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools

BENEFITS

Comprehensive health coverage plan that includes medical, dental and vision
Life insurance, disability and wellness programs
Vacation, Paid Personal Time and Sick days
Matching RRSP contribution & Profit-Sharing Program
Tuition Assistance Program for professional continuing education
Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

Employee referral program
Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
Community involvement
Employee Appreciation Events

A current vacancy exist.
Canon Canada Inc. is committed to transparent and fair compensation and job postings. This position offers a competitive salary within the specified range. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
Compensation Range $43,000 - $48,000 annually.

Apply on canada-canoncareers.icims.com About employer

More about this job

Responsibilities

The Customer Experience Representative at Canon will coordinate new installations, run structured customer check-ins, track lease and contract timelines in the CRM, and survey new customers after setup. They also serve as the main contact for sales reps on account status.

Requirements

Candidates need to be bilingual in French and English, with at least one year of customer service or advisory experience. Basic analytical, computer and CRM skills are required, along with intermediate experience with email and outbound phone prospecting.

Skills

Salesforce
CRM
Email
Outbound phone prospecting
Customer service
Bilingual French and English
Data analysis
Process management
Account management
Customer onboarding
Customer surveys
Time management
Multitasking
Client database lookup
Call scripting
Reporting

Benefits

Comprehensive health coverage (medical, dental, vision)
Life insurance, disability and wellness programs
Vacation, personal and sick days
Matching RRSP contribution and profit-sharing
Tuition assistance
Employee product discounts
Employee referral program
Inspire recognition program

Keywords

Customer Experience Representative
customer success
account management
bilingual French English
remote customer service
onboarding
CRM
Salesforce
account health
customer satisfaction survey
contract renewal
outbound prospecting
client relationship
telework
virtual work

Seniority

Entry level

Perks

Generous paid time off
Retirement plan
Tuition support
Employee discount
Wellness program

Tools

Salesforce
CRM
Email

Languages

English
French

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Work requirements

Jobs in Canada