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Added 15 mins ago
GO
Facility Manager
Government of Nunavut Recruitment
Pond Inlet, NU
- Full-time
…work experience in facilities management, construction, or operations and maintenance including 2 years supervisory experience with a variety of building types, sizes or municipal works and…
Added 29 mins ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…organization while delivering a broad range of human resources programs, services, and initiatives. The Human Resources Generalist serves as a trusted resource for administration, benefits,…
Added 45 mins ago
Portfolio Manager
Rogers Communications
Montreal, QC
The Portfolio Manager, Network Deployment & Safety Governance is accountable for the strategic oversight, governance, financial performance, and successful delivery of Wireless Radio Access…
Added 45 mins ago
Manager, Finance
Rogers Communications
Toronto, ON
We are currently seeking a high performing Finance Manager, Financial Planning & Analysis, to join the Customer Experience Finance team. This role will report into the Senior Finance…
Added 59 mins ago
PG
Retail Store Manager | Pakenham
Petstock Group
Pakenham, ON
- Full-time
Award-winning programs that support career growth, with a new leadership development program underway
Added 59 mins ago
DG
Delivery Coordinator
Dilawri Group of Companies
Vancouver, BC
- Full-time
Liaise with Service Manager to ensure all required operations are performed for sold vehicles
Added 59 mins ago
L
Manager, Financial Planning & Analysis | Contract until March 2028
lululemon
Vancouver, BC
- Full-time
…provide a tremendous opportunity to learn about the various operations within lululemon, working often in cross-functional teams on a variety of projects. You will be able to add value…
Added 59 mins ago
W
Co-Manager
Walmart
Cobourg, ON
- Full-time
To support the Store Manager in the management of store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.…
Added 1 hour ago
AM
Pre-Planning Director
Arbor Memorial Inc.
Thorold, ON
- Full-time
Reporting to the Branch Manager, you will be responsible for promoting and providing funeral and cemetery pre-planning by contacting and meeting clients to pre-arrange their funerals and…
Added 1 hour ago
BH
Manager, Speciality Pharma Nurse
Bayshore HealthCare
ON · Ontario, Canada
- Contract
The Specialty Pharma Nursing Manager BSRx hereinafter referred to as the “SPNM”, reporting directly to the Regional Operations Manager Specialty Nursing under the direction of the Senior…
Added 1 hour ago
R
Assistant Store Manager
RONA
Surrey, BC
- $65,000 to $78,000 CAD / year
- Full-time
1 year of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility
Added 1 hour ago
BC
Ralph Lauren Selling Manager
BoF Careers
Halton Hills, ON
- Full-time
As a Selling Manager, you will play a crucial role within the Store Leadership team by executing strategic plans to ensure a profitable business in a dynamic and complex environment.…
Added 1 hour ago
R
Assistant Store Manager
RONA
Brossard, QC
- Full-time
1 year of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility
Added 1 hour ago
BP
Kitchen supervisor (Shawnessy)
Boston Pizza
Calgary, AB
- Full-time
Kitchen Supervisor at Canada's leading casual dining restaurant, Boston Pizza, oversee the daily operations of the kitchen, including the training, development and performance management of…
Added 1 hour ago
Vendor Manager, Canada Hardlines
Amazon
Toronto, ON
Innovating and implementing new customer and vendor programs.
Added 1 hour ago
AM
Pre-Planning Director
Arbor Memorial Inc.
Thorold, ON
- Full-time
Reporting to the Branch Manager, you will be responsible for promoting and providing funeral and cemetery pre-planning by contacting and meeting clients to pre-arrange their funerals and…
Added 1 hour ago
Senior Manager, Account Management - Questbank
Questrade Financial Group
Toronto, ON
…opening, promotions, payments, and account closures. The Senior Manager provides oversight of escalations, partners with Back Office, Treasury, Fraud, Risk, Mortgage Operations, and…
Added 2 hours ago
Delivery Manager, Wealth Management
Scotiabank
Toronto, ON
The Delivery Manager supports the planning, coordination, and delivery of projects within the Enterprise Delivery Office (EDO) Wealth Management portfolio. This role is primarily focused on…
Added 2 hours ago
C&
Commodity Manager
Communications & Power Industries (CPI)
Georgetown, ON
- From $100,000 CAD / year
- Full-time
We are looking for a Commodity Manager to join our CPI Power Electronics team. This role is responsible for developing and executing sourcing strategies for electro-mechanical assemblies,…
Added 2 hours ago
GC
Lead, Vegetation (Ecologist)
Glencore Canada
Sparwood, BC
- $108,000 to $127,000 CAD / year
- Full-time
EVR is proud to be part of the Glencore Group, contributing to a global portfolio of operations with a history that dates back more than 100 years in Canada.
Added 2 hours ago
BC
Registered Nurse - Medical B7
Brant Community Healthcare System
Brantford, ON
- Full-time
Career Growth – Internal job postings, mentorship programs, and leadership development.
Added 2 hours ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Edmonton, AB
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 3 hours ago
T
People Generalist
Twilio
Remote, Canada
- Full-time
- Remote
…providing advice, documentation support, and best practice to build manager capability and ensure a positive employee…
Added 3 hours ago
SC
store manager - Sherwood Park, AB
Starbucks Coffee Company
Sherwood Park, AB
- $61,000 to $80,875 CAD / year
- Full-time
Our Store Managers bring the Starbucks experience to life by managing store operations, driving financial success, building great teams, and building a meeting place in their communities.…
Added 3 hours ago
D
Operations Manager (Labels)
DCM
Brampton, ON
- $93,755 to $117,194 CAD / year
- Full-time
As an Operations Manager (Labels), you’ll lead day-to-day operations to keep production safe, efficient, and productive. You’ll manage the Scheduling, Press, Rewinding, and Receiving teams,…

Canplas Industries Ltd

Customer Service Representative 12 Month Contract***Représentante, service à la clientèle

CA - Veterans - Office, Canada

Full-time

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Job details

Job type: Full-time
Experience: Preference will be given to those with a minimum 3 years inside sales experience and/or related industry knowledge.
Posting language: English
Posted: Nov 5, 2026

Original job description

Job Summary

Reporting to the regional Customer Service Supervisor, acts as first point of contact between Canplas and its’ customers. Adheres to ongoing corporate programs and deadlines. Works in collaboration with other departments to ensure Canplas properly responds to the needs of our customers. Respects and adheres to workplace health and safety rules and regulations - reporting any safety concerns to their supervisor immediately.

The incumbent is responsible for performing daily operational activities relating to customer service and data entry. Assures office tasks kept current, including but not limited to: accounts payable/receivable, price and delivery inquiries, credits/debits, returned goods, and sales staff requests.

CSR will work in conjunction with the regional DC staff to ensure maximum productivity in the movement of product and servicing of customers.

Assists supervisor and sales team by relaying market intelligence gleaned from customer interactions.

Assures a high level of customer service provided to assigned accounts: which may include Canplas Plumbing, Separation Technology Vacuum and Duraflo accounts across Canada; Duraflo & Vaculine USA; and International accounts.

The individual ensures effective, consistent, clear communication with all those they engage with providing smooth document flow and processing of orders, handling inquiries and follow-up, challenges and opportunities. Completes auxiliary business-related tasks assigned by supervisor, within the time frame designated at beginning of assignment.

Job Responsibilities

Accuracy is of the utmost importance in performing all tasks.
Communicates with internal and external contacts, both orally and in writing, in a consistent, clear, logical and effective style.
Speaks to all internal and external contacts in a respectful manner, showing tact and co-operation, displaying a sensitivity to customers’ needs.
Listens to others and is open to ideas, willing to learn and take on new tasks and adjust to changes.
Accountable for timely and accurate processing of all customer requirements.
Tasks include, but not limited to; order entry, return material authorizations, debits/credits, accounting, complaints, quotations, warranties/claims, email, telephone or website inquiries.
Completes customer account openings and closures, master data maintenance (part number cross-references, comments, etc) based on data received from customers within territory using internal documents. Ensures general filing and records are current.
Processes incoming orders (received by email and EDI) and customer inquiries, received by any means, quickly and accurately into corporate ERP.
Confirms every customer order (unless exception has been authorized) back to purchaser (or designate) via automated system.
Every purchase order and order confirmation to be electronically filed in designated folders.
Work within current directive, often provided by sales manager or senior staff, to routinely review and process backorders.
When customers request, obtains delivery updates through current internal methods. Replenished inventory is allocated and printed to Distribution for shipping, in a timely fashion and consolidating where possible for cost control.
Could be called upon to provide back-up assistance for other Canplas Customer Service locations during colleague absences. When acting as back up, uses internal resources to obtain unknown information to complete customer requests.
May have opportunity to make customer visits, attend industry events or participate in trade shows with prior sales manager and CSM approval.
May be asked to be involved in the processing of consignment warehouse orders/invoices as initiated from Consignment warehouses, sales agent or Canplas sales team.
Obtains authorization from supervisor when supplies required, but not depleted. Requests supplies through established purchasing channels at regional office.. Understands the goal is to consume less without sacrificing quality output.
The incumbent understands, respects and adheres to the workplace health and safety rules and regulations. Reporting to supervisor immediately all: near misses, work related accidents; structural failures or property damage; potential incidents regarding people, equipment, materials and/or environment; releases of hazardous chemicals/discharges.
May assist IT department with the installation and maintenance of assigned equipment.
Continually looks for ways to improve Canplas productivity and service. Strives to effectively handle unexpected problems by applying current knowledge/experience.

Knowledge and Key Requirements

Minimum high school graduate.
Strong customer service background.
Preference will be given to those with a minimum 3 years inside sales experience and/or related industry knowledge.
Any formal business seminars or education an asset.
Product knowledge is preferred. Excellent written & verbal communication skills.
Proficient computer skills vital – able to function with speed, daily within variety of Office 365 programs, including Outlook, Excel, Word. Data entry experiences a necessity, preferably in Infoflo or other ERP programs (including SAP/Hana).
Basic knowledge of shipping/receiving and DC operations will be an asset, but not a requirement.
Must possess problem solving and strong math skills.
Must have ability to prioritize, with high level of organization and task management.
Requires a pleasant telephone manner and strong order desk background.
Must be conscientious; able to work both independently and in a team; work under pressure in a fast-paced environment.

Canplas is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.  Accommodation requests are available to candidates taking part in all aspects of the selection process for Canplas jobs. To request an accommodation, please contact HR at hr@canplas.com.

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More about this job

Responsibilities

The incumbent acts as the primary point of contact for customers, managing daily operational activities including order entry, invoicing, and account maintenance. They collaborate with internal departments and distribution staff to ensure accurate document flow, timely order processing, and effective resolution of customer inquiries.

Requirements

Candidates must have a high school diploma and a strong background in customer service, with a preference for at least 3 years of inside sales or industry-related experience. Proficiency in Microsoft Office 365 and ERP software is essential, along with excellent communication and organizational skills.

Skills

Customer service
Data entry
Order entry
Inside sales
Communication skills
Problem solving
Microsoft Office 365
Outlook
Excel
Word
ERP systems
SAP
Shipping and receiving
Inventory management
Time management
Attention to detail

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Data Entry
ERP
SAP
Office 365
Outlook
Excel
Word
Order Processing
Accounts Payable
Accounts Receivable
Inventory Management
Distribution
Logistics
EDI
Warranty Claims
Quotations
Return Material Authorization
Communication
Problem Solving
Time Management
Administrative Support
Manufacturing
Plumbing Industry

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