Jobs in Canada

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Added 9 mins ago
OP
Senior Operational Readiness & Service Transition Advisor (ITSM)
Ontario Power Generation
Oshawa, ON
- Full-time
Shift: Days and/or rotating shifts including nights, weekends and holidays
Added 9 mins ago
MS
Sr Engineer - RF + Digital Design
Motorola Solutions
Concord, ON
- Full-time
The successful candidate will be involved with a team of customers, business managers and partner designers interpreting customer needs. He/She will develop flexible solutions that work for…
Added 9 mins ago
OC
Building Systems Officer (Fire Life Safety Systems)
Ottawa Community Housing Corporation (OCH)
Ottawa, ON · Greater Ottawa Metropolitan Area
- $45.97 to $53.01 CAD / hour
- Full-time
OCH is seeking a Building Systems Officer to coordinate preventative maintenance programs on assigned building systems. Under the guidance of the Senior Manager, Asset Management,…
Added 9 mins ago
BI
USA FIELD ENGINEER/FIELD SERVICE TECHNICIAN
Bluewrist Inc.
Markham, ON
- Full-time
We are looking for a Field Engineer / Field Service Technician to install, commission and support our automation systems at customer facilities. This is a hands-on role involving robotics,…
Added 9 mins ago
D-
Développeur ERP
DELAN - IT Talent Solutions
Mirabel, QC
- Full-time
The ERP Developer will be responsible for evolving a distribution ERP and its connected applications relying on SQL, REST APIs and automation.
Added 9 mins ago
TM
Data Platform Developer
Tech Manitoba
Winnipeg, MB
- Internship
Under the direction of the Enterprise Analytics Solutions Lead, the Data Platform Developer plays a pivotal role in implementing and operationalizing Manitoba Hydro's Enterprise Data &…
Added 9 mins ago
SI
Industrial PLC Programmer (Bruderheim)
Sil Industrial Minerals
Bruderheim, AB
- Full-time
We are currently recruiting for an Industrial PLC Programmer to help develop and further integrate our automation processes. This is a challenging opportunity that will have you integrating…
Added 9 mins ago
ML
Operational Technology Manager
Maple Leaf Foods Inc.
Burlington, ON
- $96,000 to $141,000 CAD / year
- Full-time
We’re a global food company with approximately 10,000 team members. We operate sites in 20+ locations across Canada. We also have locations in the U.S. and Mexico, and do business in Asia.
Added 9 mins ago
EG
Energy Specialist - Buildings
Egis Group
Toronto, ON
- $70,000 to $90,000 CAD / year
- Full-time
Working knowledge of building automation systems and HVAC diagnostics
Added 9 mins ago
AC
Analyste Principal(e) - Contrôle Financier, OPEX Et Transformation
Aston Carter
Mirabel, QC
- $50 to $65 CAD / hour
- Contract
Le rôle est offert selon un modèle de travail hybride nécessitant une présence au bureau trois jours par semaine et deux jours en télétravail
Added 24 mins ago
Manager, Technology Product Quality & Testing
Corus Entertainment
Toronto, ON
…delivery, including functional, regression, integration and business-oriented testing, while gradually expanding the team's quality engineering and test automation…
Added 24 mins ago
Marketing Engineer
Questrade Financial Group
Toronto, ON
Work-life balance in a hybrid environment with at least 3 days in office
Added 24 mins ago
VU
US Business Immigration Law Clerk - Manager
Vialto UK & Ireland
ON · Ontario, Canada
- Full-time
Champion the use of immigration case-management systems, automation tools, and emerging technologies.
Added 24 mins ago
VU
US Business Immigration Law Clerk - Manager
Vialto UK & Ireland
Toronto, ON
- Full-time
Champion the use of immigration case-management systems, automation tools, and emerging technologies.
Added 24 mins ago
EI
Energy Specialist - Buildings
Egis in Canada
Toronto, ON
- $70,000 to $90,000 CAD / year
- Full-time
Working knowledge of building automation systems and HVAC diagnostics
Added 24 mins ago
S
IT Operations Lead
SJC
Toronto, ON
- $80,000 to $95,000 CAD / year
- Full-time
Our IT team is seeking an IT Operations Lead to manage the people and systems that keep our infrastructure, network, and endpoints secure, reliable, and well maintained. This is a…
Added 24 mins ago
VU
US Business Immigration Law Clerk - Manager
Vialto UK & Ireland
Calgary, AB
- Full-time
Champion the use of immigration case-management systems, automation tools, and emerging technologies.
Added 24 mins ago
AC
Warehouse Health & Safety Specialist
ABL Careers
Toronto, ON · Etobicoke, ON
- $65,000 to $75,000 CAD / year
- Full-time
Primarily day shifts with occasional evenings or weekends based on business needs
Added 24 mins ago
VU
US Business Immigration Law Clerk - Manager
Vialto UK & Ireland
Vancouver, BC
- Full-time
Champion the use of immigration case-management systems, automation tools, and emerging technologies.
Added 24 mins ago
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Associate EI&C Engineer - Water Technologies
Veolia | Water Tech
Oakville, ON
- Full-time
All vendors must have a current and fully executed MSA on file before submitting candidates
Added 24 mins ago
VU
Canadian Business Immigration Law Clerk
Vialto UK & Ireland
Vancouver, BC
- Full-time
Canadian Business Immigration Law Clerk – Associate / Senior Assoiciate
Added 39 mins ago
PV
Senior Financial Analyst, FP&A
Pet Valu
Markham, ON
- Full-time
Identifying opportunities to improve data quality, reporting automation, planning methodologies, and business processes.
Added 39 mins ago
OT
Manager, Member Journey Orchestration & Relations Strategy
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
Lead cross-functional design of future-state service flows that connect front-stage member interactions with backstage people, processes, systems and data.
Added 39 mins ago
R
Manager, People Operations & Partner Affairs
RPIA
Toronto, ON
- Full-time
…employee records, benefits administration, and HR information systems (UKG). Ensure the accuracy, integrity, and confidentiality of employee information, maintain effective operational…
Added 54 mins ago
VS
Test Automation Specialist
vTech Solution Canada
Toronto, ON
- Contract
5+ years experience develop test cases/scripts as well as test data, ensuring all of the Business requirements are met by creating a traceability matrix.

Canpump

Customer Education & Knowledge Systems Manager

Toronto, ON, Canada
Etobicoke, ON, Canada

Contract

Apply on LinkedIn About employer

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Job details

Job type: Contract
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Canpump is hiring a Customer Education & Knowledge Systems Manager to build and scale our customer education, documentation, and knowledge-management capabilities.

Canpump supplies pressure washers, pumps, motors, misting systems, accessories, and industrial fluid-handling equipment across North America. Our customers range from DIY users and small businesses seeking straightforward guidance to commercial and industrial buyers who expect detailed technical information before purchasing.

This is an opportunity to build a new function and shape how product knowledge is captured, organized, shared, and improved across the business. The role will work across Customer Support, Sales, Ecommerce, Marketing, and Operations to turn technical expertise and recurring customer questions into practical resources for customers and employees.

The position is offered as an initial 12-month contract with a formal review after 6 months. Depending on business needs and results, the contract may be extended or the position may become permanent.

The regular work schedule is Monday to Friday, 7:00 a.m. to 3:00 p.m., on-site in Etobicoke.

We are looking for someone who asks:

"Why does this problem keep happening, and how can we prevent it?"

rather than:

"How do I answer the same question again?"

Key Areas of Responsibility

Customer Education and Documentation

Create and maintain Help Centre content
Create, improve, and maintain customer education resources, including Quick Start Guides, FAQs, troubleshooting content, product manuals, and other customer documentation
Develop packaging inserts, QR-code resources, process flows, troubleshooting trees, product diagrams, and other visual materials
Identify opportunities to improve customer understanding throughout the customer journey

Knowledge Management and Support Enablement

Analyze recurring customer questions and support issues to identify opportunities for better education and fewer preventable contacts
Capture technical knowledge from support staff and other subject matter experts
Establish documentation standards, review processes, and maintenance procedures
Create and maintain Gorgias response templates, support playbooks, and troubleshooting workflows
Build reusable internal knowledge resources that improve the consistency and efficiency of customer support

Customer Lifecycle and Automation

Develop post-purchase education and onboarding journeys
Collaborate on Omnisend automations that connect customers with relevant guides, videos, maintenance information, and other resources
Identify appropriate educational and cross-sell opportunities within lifecycle communications

Internal Training and Knowledge Transfer

Create SOPs, training materials, and onboarding resources for employees
Improve knowledge sharing across departments
Reduce reliance on information that exists only in the experience or memory of individual employees

Qualifications

Exceptional written communication skills and the ability to make complex information clear and practical
Experience creating or significantly improving documentation, educational content, training resources, business processes, knowledge bases, or comparable systems
Strong problem-solving, organizational, and process-design abilities
Ability to learn technical products and extract useful information from subject matter experts
A customer-focused mindset and an interest in addressing root causes rather than recurring symptoms
Ability to prioritize and manage multiple projects with limited existing structure
Comfort using technology and AI-assisted workflows to research, organize, create, and improve content

Preferred Experience

Experience in one or more of the following areas would be beneficial:

Gorgias, Zendesk, Intercom, Help Scout, or comparable customer support platforms
Omnisend, Klaviyo, HubSpot, or comparable marketing automation platforms
Help Centres, knowledge bases, customer education programs, or technical documentation
Diagramming, page-layout, visual communication, or AI-assisted content creation tools
Ecommerce, B2B, industrial, manufacturing, mechanical, technical, or trade-oriented environments
Documentation or education for physical products and equipment

Graphic design expertise is not required, but the ability to create clear visual materials or coordinate their production is highly desirable.

Who Will Thrive in This Role

You may be a strong fit if you:

Enjoy breaking down ambiguous or recurring problems into practical solutions
Can create structure where processes and resources are still evolving
Learn unfamiliar subjects by asking thoughtful questions and conducting independent research
Balance strategic thinking with hands-on execution
Take ownership of ideas and carry them through to useful, finished outcomes

Strong candidates may come from customer education, technical communication, knowledge management, customer success, enablement, training, process improvement, operations, or another relevant background. If you have demonstrated an ability to learn quickly, improve processes, and make complex information easier for others to use, we encourage you to apply even if you do not meet every preferred qualification.

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More about this job

Responsibilities

Build and maintain customer-facing education and documentation, including help content, guides, troubleshooting resources, and visual materials. Capture internal expertise, improve support workflows and knowledge sharing, and develop post-purchase education and employee training resources.

Requirements

Candidates should have exceptional writing skills and experience creating or improving documentation, educational content, training resources, processes, or knowledge systems. They should be organized, customer-focused problem solvers who can learn technical products, work across teams, manage multiple projects, and use technology and AI-assisted workflows.

Skills

Technical Writing
Customer Education
Knowledge Management
Documentation
Process Design
Problem Solving
Customer Support Enablement
Training Development
Technical Research
Content Creation
Visual Communication
Project Management
Marketing Automation
Workflow Development
Cross-Functional Collaboration
AI-Assisted Content Creation

Visa sponsorship

Not detected in the job text

Keywords

Gorgias
Zendesk
Intercom
Help Scout
Omnisend
Klaviyo
HubSpot
Help Centre
Knowledge Base
Customer Education
Technical Documentation
Quick Start Guides
FAQs
Troubleshooting
Product Manuals
SOPs
Support Playbooks
Response Templates
Troubleshooting Workflows
Lifecycle Communications
Post-Purchase Education
Marketing Automation
Ecommerce
Industrial Equipment
Process Improvement
AI-Assisted Workflows

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Work requirements

Jobs in Canada