Jobs in Canada

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Event Ambassador (12-Month Fixed-Term Contract)
FIRST
Zurich, ON
- Contract
Please note that you must have the full, indefinite, unrestricted right to work in Switzerland to be considered for this position
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CT
City Dispatcher
Carmel Transport International Ltd.
AB · Edmonton, AB
- Full-time
…respond to changing conditions such as traffic, weather, and customer requests. The City Dispatcher communicates regularly with drivers, customers, and internal teams to provide updates,…
Added 7 mins ago
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Manager, Ice Operations
OEG Sports & Entertainment
AB · Edmonton, AB
- Full-time
Provide input to the VP & General Manager, Rogers Place on the scope and renewal of Ice Operations service agreements
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Seasonal Customer Experience Representative
Indigo
Fort St. John, BC
- $18.25 CAD / hour
- Part-time
…and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their…
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Technical Specialist – Poultry & Swine
Jefo
Canada
- Full-time
Location: Canada (must live in Canada)
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Vice President, Sales & Marketing
CYBERWELL
ON · Ontario, Canada
- Full-time
…strategic leadership with direct involvement in key deals, customer relationships, and team…
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sales supervisor - retail
Esso
Nobel, ON
- Full-time
Resolve issues that may arise, including customer requests, complaints and supply shortages
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office equipment sales representative - wholesale (non-technical)
Wilson's Business Solutions
Dryden, ON
- Full-time
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Payroll Tax Specialist - Canada
Vensure Employer Solutions
Quebec, QC
- Full-time
Provide the highest level of customer service and support to clients through the assistance and resolution of payroll tax issues, questions or requests.
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Mechanical Supervisor
Northern Employment Solutions Inc
Cochrane, ON
- $70 to $80 CAD / hour
- Full-time
…reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying construction management system…
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Warehouse Process and Systems Specialist
UAP Inc.
AB · Edmonton, AB
- $73,400 to $91,700 CAD / year
- Full-time
Support customer claims investigations and help drive a culture of quality, customer service, and continuous improvement.
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MI
Food & Beverage Supervisor
Marriott International
Sherbrooke, QC
- Full-time
Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and…
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Outside Sales Representative (Regina, SK)
Wolseley Canada Inc.
Regina, SK
- Full-time
Join the Regina location as an Outside Sales Representative, where you’ll build strong customer relationships, grow sales within your territory, and identify new business opportunities.…
Added 7 mins ago
MI
Food & Beverage Supervisor
Marriott International
Sherbrooke, QC
- Part-time
Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and…
Added 7 mins ago
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Outside Sales Representative
Robertson Electric Wholesale
Calgary, AB
- Full-time
We house the largest inventory to better service our customers and deliver on sales commitments.
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Customer Service Representative
Farm Boy Inc.
Kitchener, ON
- $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 7 mins ago
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Youth Counsellor, Downtown Services and Drop In
Youth Services Bureau of Ottawa
Ottawa, ON
- Temporary
Provide workshops or groups as requested to address the identified need of youth accessing the service
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Assistant Chef Manager
Farm Boy Inc.
Ottawa, ON
- $21 CAD / hour
- Full-time
Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
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Retail Store Coordinator Full Time Winners - Woodbridge
The TJX Companies, Inc.
Woodbridge, ON
- Full-time
Drive operational excellence in areas like visual merchandising, customer service, back room and merchandise processing.
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Supervisor, Tire Technician
Total Tire Pickering
Pickering, ON
- Full-time
Provide excellent customer service and address any concerns or questions
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meat department manager - retail
Iqbal Foods
Toronto, ON · East York, ON
- Full-time
Resolve issues that may arise, including customer requests, complaints and supply shortages
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Retail Advisor
Clutch
Halifax, NS
- Full-time
A major part of this job is having exceptional customer service skills, where you'll be the face of the company in addressing customer needs, resolving issues, and ensuring satisfaction at…
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Indigenous Heritage Programming Officer
St. Lawrence Parks Commission
South Dundas, ON
- Full-time
Ability to monitor program quality and respond to operational or visitor service issues.
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Customer Education & Knowledge Systems Manager
Canpump
Toronto, ON · Etobicoke, ON
- Contract
Canpump is hiring a Customer Education & Knowledge Systems Manager to build and scale our customer education, documentation, and knowledge-management capabilities.
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Blue Yonder Developer / Application Support Analyst // Montreal, QC (Onsite) - FTE
AceStack
Montreal, QC
- Full-time

Canpump

Customer Education & Knowledge Systems Manager

Toronto, ON, Canada
Etobicoke, ON, Canada

Contract

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Canpump is hiring a Customer Education & Knowledge Systems Manager to build and scale our customer education, documentation, and knowledge-management capabilities.

Canpump supplies pressure washers, pumps, motors, misting systems, accessories, and industrial fluid-handling equipment across North America. Our customers range from DIY users and small businesses seeking straightforward guidance to commercial and industrial buyers who expect detailed technical information before purchasing.

This is an opportunity to build a new function and shape how product knowledge is captured, organized, shared, and improved across the business. The role will work across Customer Support, Sales, Ecommerce, Marketing, and Operations to turn technical expertise and recurring customer questions into practical resources for customers and employees.

The position is offered as an initial 12-month contract with a formal review after 6 months. Depending on business needs and results, the contract may be extended or the position may become permanent.

The regular work schedule is Monday to Friday, 7:00 a.m. to 3:00 p.m., on-site in Etobicoke.

We are looking for someone who asks:

"Why does this problem keep happening, and how can we prevent it?"

rather than:

"How do I answer the same question again?"

Key Areas of Responsibility

Customer Education and Documentation

Create and maintain Help Centre content
Create, improve, and maintain customer education resources, including Quick Start Guides, FAQs, troubleshooting content, product manuals, and other customer documentation
Develop packaging inserts, QR-code resources, process flows, troubleshooting trees, product diagrams, and other visual materials
Identify opportunities to improve customer understanding throughout the customer journey

Knowledge Management and Support Enablement

Analyze recurring customer questions and support issues to identify opportunities for better education and fewer preventable contacts
Capture technical knowledge from support staff and other subject matter experts
Establish documentation standards, review processes, and maintenance procedures
Create and maintain Gorgias response templates, support playbooks, and troubleshooting workflows
Build reusable internal knowledge resources that improve the consistency and efficiency of customer support

Customer Lifecycle and Automation

Develop post-purchase education and onboarding journeys
Collaborate on Omnisend automations that connect customers with relevant guides, videos, maintenance information, and other resources
Identify appropriate educational and cross-sell opportunities within lifecycle communications

Internal Training and Knowledge Transfer

Create SOPs, training materials, and onboarding resources for employees
Improve knowledge sharing across departments
Reduce reliance on information that exists only in the experience or memory of individual employees

Qualifications

Exceptional written communication skills and the ability to make complex information clear and practical
Experience creating or significantly improving documentation, educational content, training resources, business processes, knowledge bases, or comparable systems
Strong problem-solving, organizational, and process-design abilities
Ability to learn technical products and extract useful information from subject matter experts
A customer-focused mindset and an interest in addressing root causes rather than recurring symptoms
Ability to prioritize and manage multiple projects with limited existing structure
Comfort using technology and AI-assisted workflows to research, organize, create, and improve content

Preferred Experience

Experience in one or more of the following areas would be beneficial:

Gorgias, Zendesk, Intercom, Help Scout, or comparable customer support platforms
Omnisend, Klaviyo, HubSpot, or comparable marketing automation platforms
Help Centres, knowledge bases, customer education programs, or technical documentation
Diagramming, page-layout, visual communication, or AI-assisted content creation tools
Ecommerce, B2B, industrial, manufacturing, mechanical, technical, or trade-oriented environments
Documentation or education for physical products and equipment

Graphic design expertise is not required, but the ability to create clear visual materials or coordinate their production is highly desirable.

Who Will Thrive in This Role

You may be a strong fit if you:

Enjoy breaking down ambiguous or recurring problems into practical solutions
Can create structure where processes and resources are still evolving
Learn unfamiliar subjects by asking thoughtful questions and conducting independent research
Balance strategic thinking with hands-on execution
Take ownership of ideas and carry them through to useful, finished outcomes

Strong candidates may come from customer education, technical communication, knowledge management, customer success, enablement, training, process improvement, operations, or another relevant background. If you have demonstrated an ability to learn quickly, improve processes, and make complex information easier for others to use, we encourage you to apply even if you do not meet every preferred qualification.

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More about this job

Responsibilities

Build and maintain customer-facing education and documentation, including help content, guides, troubleshooting resources, and visual materials. Capture internal expertise, improve support workflows and knowledge sharing, and develop post-purchase education and employee training resources.

Requirements

Candidates should have exceptional writing skills and experience creating or improving documentation, educational content, training resources, processes, or knowledge systems. They should be organized, customer-focused problem solvers who can learn technical products, work across teams, manage multiple projects, and use technology and AI-assisted workflows.

Skills

Technical Writing
Customer Education
Knowledge Management
Documentation
Process Design
Problem Solving
Customer Support Enablement
Training Development
Technical Research
Content Creation
Visual Communication
Project Management
Marketing Automation
Workflow Development
Cross-Functional Collaboration
AI-Assisted Content Creation

Visa sponsorship

Not detected in the job text

Keywords

Gorgias
Zendesk
Intercom
Help Scout
Omnisend
Klaviyo
HubSpot
Help Centre
Knowledge Base
Customer Education
Technical Documentation
Quick Start Guides
FAQs
Troubleshooting
Product Manuals
SOPs
Support Playbooks
Response Templates
Troubleshooting Workflows
Lifecycle Communications
Post-Purchase Education
Marketing Automation
Ecommerce
Industrial Equipment
Process Improvement
AI-Assisted Workflows

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Jobs in Canada