Jobs in Canada

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Manager, Ice Operations
OEG Sports & Entertainment
AB · Edmonton, AB
- Full-time
The Manager, Ice Operations is accountable for the quality, safety, and readiness of the field of play and all ice surfaces at Rogers Place and ICE District, delivering an NHL-standard ice…
Added 13 mins ago
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PKI DigiCert Consultant
Systematix
Toronto, ON
- $100 to $120 CAD / hour
- Contract
This is a short-term consulting assignment, 4 weeks to start with possible extensions; onsite 3 days per week in downtown Toronto · Ability to work onsite in Toronto three days per week
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Senior Specialist AI Machine Learning
Hays
Sudbury, ON
- Full-time
…capabilities across our global operations. Reporting to the Sr. Manager, CoE - AI and Automation, you will design, deploy, and optimize machine learning solutions that support predictive…
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Human Resources Generalist
Insight Global
Toronto, ON
- Full-time
…will be located at our Toronto office, and report into the Manager, Canadian Operations. This individual will hold responsibility for Canadian employment and legislation requirements of our…
Added 13 mins ago
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Outside Sales Representative (Regina, SK)
Wolseley Canada Inc.
Regina, SK
- Full-time
Advises the Waterworks sales manager of pricing competitiveness to achieve margin expectations while, at the same time, ensuring flexibility in gaining large volume and/or new customer…
Added 13 mins ago
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Chief Financial Officer
Inline Group Inc.
AB · Edmonton, AB
- Full-time
cross-border financial operations, or accounting for Indigenous partnerships or joint ventures is an asset
Added 13 mins ago
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Assistant Chef Manager
Farm Boy Inc.
Ottawa, ON
- $21 CAD / hour
- Full-time
You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience.…
Added 13 mins ago
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Mechanical Coordinator
Scott Construction Group
Vancouver, BC
- $85,000 to $100,000 CAD / year
- Full-time
We are a well-known and trusted General Contractor & Construction Manager with offices in Burnaby and Toronto, Scott has been providing construction management services and building…
Added 13 mins ago
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Manager, Technology Product Quality & Testing
Corus Entertainment
Toronto, ON
- Full-time
Reporting to the Director, Technology Product & Business Application Support, the Manager, Technology Product Quality & Testing, leads a team responsible for testing software and business…
Added 13 mins ago
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Product Marketing Manager
WELLSTAR Technologies
Toronto, ON
- Full-time
Reporting to the VP Marketing, we are hiring a Product Marketing Manager to lead product marketing for our Nexus AI™ platform. You will translate complex clinical AI capabilities into…
Added 13 mins ago
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Grants Manager
The Law Foundation of Ontario
Toronto, ON
- Contract
…sector? Consider joining The Law Foundation of Ontario. As Grants Manager, you will provide vital input and play a key role in delivering granting and program opportunities that support and…
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Customer Education & Knowledge Systems Manager
Canpump
Toronto, ON · Etobicoke, ON
- Contract
Canpump is hiring a Customer Education & Knowledge Systems Manager to build and scale our customer education, documentation, and knowledge-management capabilities.
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Cybersecurity Engineer
IS3 Solutions
Toronto, ON
- $75 to $100 CAD / hour
- Contract
Security certification required (CISSP, CCSP, CompTIA Security+, etc)
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Campaign Manager, Influencer Marketing (Temp)
Horizon Media
Toronto, ON
- Full-time
The role of the Campaign Manager, Influencer within Blue Hour Studios is to lead influencer and creator marketing projects and deliverables. This person will work to deliver exceptional and…
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Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Spiritwood, SK
- Part-time
Job Description: Under the direction of the Community Care Manager, the Home Care Nurse provides professional nursing care to meet the physical, psychological, rehabilitative, and emotional…
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Nurse B - Clinical Coordinator
HealthCareersInSask.ca
Kindersley, SK
- Full-time
Job Description: The Assistant Head Nurse assists the Care Team Manager to assess, plan, coordinate, implement and evaluate Nursing Services of the nursing department in keeping with the…
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Continuing Care Assistant
HealthCareersInSask.ca
Cupar, SK
- Full-time
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Continuing Care Assistant
HealthCareersInSask.ca
Cupar, SK
- Full-time
Added 13 mins ago
Security Officer-HFX
Great Canadian Entertainment
Halifax, NS
Under the direct supervision of the Manager, Security, this position is responsible for the safety and protection of team members, guests, the facility (both internal and external) and the…
Added 13 mins ago
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Site Manager - $70K - $75K
Securitas Canada
Ottawa, ON
- Full-time
Securitas is seeking an experienced and results-driven Site Manager to oversee the day-to-day operations of a Security Operations Center (SOC), providing leadership, direction, and support…
Added 13 mins ago
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Site Security Lead (Former Police Experience Required)
Securitas Canada
Toronto, ON
- Full-time
Must have attended and completed Police College if you are a former or current officer · Candidates must have a minimum of 5 years' experience as a Municipal, Provincial or RCMP police officer
Added 13 mins ago
Manager, Project Management
Metso
Sudbury, ON · Burlington, ON · Montreal, QC
We are seeking a Manager, Project Management to join our Services organization. In this role, you will lead the Project Management function across Canada, ensuring the successful execution…
Added 13 mins ago
HSE Coordinator
Metso
Sudbury, ON · Burlington, ON · Montreal, QC
You will report to the Manager, Professional Services.
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Technical Program Manager
Encore Travel
Montreal, QC
- Full-time
We're looking for an experienced Technical Program Manager to help turn that vision into reality.
Added 13 mins ago
Client Records Support
Lookout Housing and Health Society
Vancouver, BC
Must have current Occupational First Aid Level 1 Certificate

Canpump

Customer Education & Knowledge Systems Manager

Toronto, ON, Canada
Etobicoke, ON, Canada

Contract

Apply on LinkedIn About employer

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Job details

Job type: Contract
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Canpump is hiring a Customer Education & Knowledge Systems Manager to build and scale our customer education, documentation, and knowledge-management capabilities.

Canpump supplies pressure washers, pumps, motors, misting systems, accessories, and industrial fluid-handling equipment across North America. Our customers range from DIY users and small businesses seeking straightforward guidance to commercial and industrial buyers who expect detailed technical information before purchasing.

This is an opportunity to build a new function and shape how product knowledge is captured, organized, shared, and improved across the business. The role will work across Customer Support, Sales, Ecommerce, Marketing, and Operations to turn technical expertise and recurring customer questions into practical resources for customers and employees.

The position is offered as an initial 12-month contract with a formal review after 6 months. Depending on business needs and results, the contract may be extended or the position may become permanent.

The regular work schedule is Monday to Friday, 7:00 a.m. to 3:00 p.m., on-site in Etobicoke.

We are looking for someone who asks:

"Why does this problem keep happening, and how can we prevent it?"

rather than:

"How do I answer the same question again?"

Key Areas of Responsibility

Customer Education and Documentation

Create and maintain Help Centre content
Create, improve, and maintain customer education resources, including Quick Start Guides, FAQs, troubleshooting content, product manuals, and other customer documentation
Develop packaging inserts, QR-code resources, process flows, troubleshooting trees, product diagrams, and other visual materials
Identify opportunities to improve customer understanding throughout the customer journey

Knowledge Management and Support Enablement

Analyze recurring customer questions and support issues to identify opportunities for better education and fewer preventable contacts
Capture technical knowledge from support staff and other subject matter experts
Establish documentation standards, review processes, and maintenance procedures
Create and maintain Gorgias response templates, support playbooks, and troubleshooting workflows
Build reusable internal knowledge resources that improve the consistency and efficiency of customer support

Customer Lifecycle and Automation

Develop post-purchase education and onboarding journeys
Collaborate on Omnisend automations that connect customers with relevant guides, videos, maintenance information, and other resources
Identify appropriate educational and cross-sell opportunities within lifecycle communications

Internal Training and Knowledge Transfer

Create SOPs, training materials, and onboarding resources for employees
Improve knowledge sharing across departments
Reduce reliance on information that exists only in the experience or memory of individual employees

Qualifications

Exceptional written communication skills and the ability to make complex information clear and practical
Experience creating or significantly improving documentation, educational content, training resources, business processes, knowledge bases, or comparable systems
Strong problem-solving, organizational, and process-design abilities
Ability to learn technical products and extract useful information from subject matter experts
A customer-focused mindset and an interest in addressing root causes rather than recurring symptoms
Ability to prioritize and manage multiple projects with limited existing structure
Comfort using technology and AI-assisted workflows to research, organize, create, and improve content

Preferred Experience

Experience in one or more of the following areas would be beneficial:

Gorgias, Zendesk, Intercom, Help Scout, or comparable customer support platforms
Omnisend, Klaviyo, HubSpot, or comparable marketing automation platforms
Help Centres, knowledge bases, customer education programs, or technical documentation
Diagramming, page-layout, visual communication, or AI-assisted content creation tools
Ecommerce, B2B, industrial, manufacturing, mechanical, technical, or trade-oriented environments
Documentation or education for physical products and equipment

Graphic design expertise is not required, but the ability to create clear visual materials or coordinate their production is highly desirable.

Who Will Thrive in This Role

You may be a strong fit if you:

Enjoy breaking down ambiguous or recurring problems into practical solutions
Can create structure where processes and resources are still evolving
Learn unfamiliar subjects by asking thoughtful questions and conducting independent research
Balance strategic thinking with hands-on execution
Take ownership of ideas and carry them through to useful, finished outcomes

Strong candidates may come from customer education, technical communication, knowledge management, customer success, enablement, training, process improvement, operations, or another relevant background. If you have demonstrated an ability to learn quickly, improve processes, and make complex information easier for others to use, we encourage you to apply even if you do not meet every preferred qualification.

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More about this job

Responsibilities

Build and maintain customer-facing education and documentation, including help content, guides, troubleshooting resources, and visual materials. Capture internal expertise, improve support workflows and knowledge sharing, and develop post-purchase education and employee training resources.

Requirements

Candidates should have exceptional writing skills and experience creating or improving documentation, educational content, training resources, processes, or knowledge systems. They should be organized, customer-focused problem solvers who can learn technical products, work across teams, manage multiple projects, and use technology and AI-assisted workflows.

Skills

Technical Writing
Customer Education
Knowledge Management
Documentation
Process Design
Problem Solving
Customer Support Enablement
Training Development
Technical Research
Content Creation
Visual Communication
Project Management
Marketing Automation
Workflow Development
Cross-Functional Collaboration
AI-Assisted Content Creation

Visa sponsorship

Not detected in the job text

Keywords

Gorgias
Zendesk
Intercom
Help Scout
Omnisend
Klaviyo
HubSpot
Help Centre
Knowledge Base
Customer Education
Technical Documentation
Quick Start Guides
FAQs
Troubleshooting
Product Manuals
SOPs
Support Playbooks
Response Templates
Troubleshooting Workflows
Lifecycle Communications
Post-Purchase Education
Marketing Automation
Ecommerce
Industrial Equipment
Process Improvement
AI-Assisted Workflows

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Work requirements

Jobs in Canada