Jobs in Canada

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Added 1 min ago
CG
Supervisor Food Service Full-Time
Compass Group Canada
Alliston, ON
- Full-time
The Day Shift Cafeteria Supervisor is responsible for overseeing the daily operations of the cafeteria during breakfast and lunch service · As a Day Shift Cafeteria Supervisor, You Will
Added 1 min ago
Markham District - DZ Swing Driver
Human Resources
Markham, ON
Must have excellent knowledge of and be familiar with Markham area · Valid DZ Driver’s Licence required
Added 1 min ago
G
Process Engineer/Metallurgist
Glencore
Sudbury, ON · Greater Sudbury, ON
- Full-time
…including gold, nickel, copper, zinc, PGEs, rare earth and industrial minerals. We comprise seven distinct integrated business groups representing the following key disciplines: Process…
Added 1 min ago
CG
Supervisor Food Service Full-Time
Compass Group Canada
Alliston, ON
- Full-time
The Day Shift Cafeteria Supervisor is responsible for overseeing the daily operations of the cafeteria during breakfast and lunch service · As a Day Shift Cafeteria Supervisor, You Will
Added 1 min ago
OM
Superintendent, Camp & Workforce Logistics
Orla Mining
ON · Musselwhite Mine, Ontario
- Full-time
Reporting to the Human Resources Manager, the Superintendent, Camp & Workforce Logistics is responsible for the end-to-end delivery of workforce logistics, camp operations, and…
Added 16 mins ago
GE
Operations Supervisor
GFL Environmental Inc.
Goffs, NS
- Full-time
Reporting directly to the Operations Manager, the Operations Supervisor is responsible for creating a zero harm environment, maintaining efficient day-to-day operations, and for the…
Added 16 mins ago
SR
Directeur de Surccursale
Sunbelt Rentals, Inc.
Levis, QC
- Full-time
Must have a valid driver’s license and acceptable driving record history
Added 31 mins ago
H
Senior Specialist AI Machine Learning
Hays
Sudbury, ON
- Full-time
…intelligence and advanced analytics capabilities across our global operations. Reporting to the Sr. Manager, CoE - AI and Automation, you will design, deploy, and optimize machine learning…
Added 31 mins ago
GC
Process Engineer/Metallurgist
Glencore Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
…including gold, nickel, copper, zinc, PGEs, rare earth and industrial minerals. We comprise seven distinct integrated business groups representing the following key disciplines: Process…
Added 31 mins ago
UI
Warehouse Process and Systems Specialist
UAP Inc.
AB · Edmonton, AB
- $73,400 to $91,700 CAD / year
- Full-time
Diploma or degree in Operations Management, Industrial Engineering, Supply Chain, or a related field, with 2+ years of experience, or equivalent Distribution Centre experience.
Added 31 mins ago
IG
Chief Financial Officer
Inline Group Inc.
AB · Edmonton, AB
- Full-time
cross-border financial operations, or accounting for Indigenous partnerships or joint ventures is an asset
Added 32 mins ago
C
Customer Education & Knowledge Systems Manager
Canpump
Toronto, ON · Etobicoke, ON
- Contract
Canpump is hiring a Customer Education & Knowledge Systems Manager to build and scale our customer education, documentation, and knowledge-management capabilities.
Added 32 mins ago
Manager, Project Management
Metso
Sudbury, ON · Burlington, ON · Montreal, QC
10+ years of progressive experience in project management, operations management, or related leadership roles within mining, industrial services, construction, heavy equipment, or similar…
Added 32 mins ago
HSE Coordinator
Metso
Sudbury, ON · Burlington, ON · Montreal, QC
…strong safety culture and continuous improvement across field…
Added 32 mins ago
RE
Panel Shop Wireperson
Rising Edge Group
Calgary, AB
- Full-time
…that power critical infrastructure across North America. With operations in both Canada and the United States, we partner with clients across the electrical utilities, renewable energy, and…
Added 32 mins ago
Financial & Payroll Administrator
University of Toronto
Toronto, ON
The Department of Mechanical & Industrial Engineering is home to about 60 professors leading research on a very broad range of topics. On the Industrial Engineering side, research areas…
Added 47 mins ago
CR
L'opérateur de transbordement
Cando Rail & Terminals
Montreal, QC
- Full-time
Cando provides specialized rail operating services. We provide a wide range of rail services including short line operations, industrial switching, material handling, terminal & transload…
Added 1 hour ago
RE
Panel Shop Wireperson
Rising Edge Group
Calgary, AB
- Full-time
…that power critical infrastructure across North America. With operations in both Canada and the United States, we partner with clients across the electrical utilities, renewable energy, and…
Added 1 hour ago
R
Service Project Manager – Nuclear (Durham Region)
Reel
Oshawa, ON
- Full-time
…specialized in designing, building, maintain and installing industrial electromechanical material-handling systems for production lines. Over 3,500 employees are contributing to the success…
Added 1 hour ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…
Added 1 hour ago
RS
Operations Coordinator
Rockwood Service Corporation
Red Deer, AB
- Full-time
Reporting to the Division Manager, the Operations Coordinator will oversee the planning, scheduling, and dispatching of technical staff and resources to meet customer service requests.
Added 1 hour ago
RE
Inside Sales Representative
Robertson Electric Wholesale
Vaughan, ON
- Full-time
…Canada, we are represented by 6 locally managed electrical and industrial distributors and have over 110 locations with coverage in 9…
Added 1 hour ago
Proposal Coordinator
Aecon
Cambridge, ON
…transformative transportation networks to critical energy, industrial and nuclear programs. The projects we build connect communities and power future generations. With deep roots in North…
Added 1 hour ago
GC
Supervisor Food Service Full-Time
Group Compass Ltee
Alliston, ON
- Full-time
The Day Shift Cafeteria Supervisor is responsible for overseeing the daily operations of the cafeteria during breakfast and lunch service · As a Day Shift Cafeteria Supervisor, you will:
Added 1 hour ago
FC
Recruitment Specialist - Corporate
FLINT Corp.
Calgary, AB
- Full-time
FLINT is a leading service provider in Canada’s energy and industrial markets offering full asset life cycle support, including construction, maintenance, fabrication, and environmental…

Canpump

Customer Education & Knowledge Systems Manager

Toronto, ON, Canada
Etobicoke, ON, Canada

Contract

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Canpump is hiring a Customer Education & Knowledge Systems Manager to build and scale our customer education, documentation, and knowledge-management capabilities.

Canpump supplies pressure washers, pumps, motors, misting systems, accessories, and industrial fluid-handling equipment across North America. Our customers range from DIY users and small businesses seeking straightforward guidance to commercial and industrial buyers who expect detailed technical information before purchasing.

This is an opportunity to build a new function and shape how product knowledge is captured, organized, shared, and improved across the business. The role will work across Customer Support, Sales, Ecommerce, Marketing, and Operations to turn technical expertise and recurring customer questions into practical resources for customers and employees.

The position is offered as an initial 12-month contract with a formal review after 6 months. Depending on business needs and results, the contract may be extended or the position may become permanent.

The regular work schedule is Monday to Friday, 7:00 a.m. to 3:00 p.m., on-site in Etobicoke.

We are looking for someone who asks:

"Why does this problem keep happening, and how can we prevent it?"

rather than:

"How do I answer the same question again?"

Key Areas of Responsibility

Customer Education and Documentation

Create and maintain Help Centre content
Create, improve, and maintain customer education resources, including Quick Start Guides, FAQs, troubleshooting content, product manuals, and other customer documentation
Develop packaging inserts, QR-code resources, process flows, troubleshooting trees, product diagrams, and other visual materials
Identify opportunities to improve customer understanding throughout the customer journey

Knowledge Management and Support Enablement

Analyze recurring customer questions and support issues to identify opportunities for better education and fewer preventable contacts
Capture technical knowledge from support staff and other subject matter experts
Establish documentation standards, review processes, and maintenance procedures
Create and maintain Gorgias response templates, support playbooks, and troubleshooting workflows
Build reusable internal knowledge resources that improve the consistency and efficiency of customer support

Customer Lifecycle and Automation

Develop post-purchase education and onboarding journeys
Collaborate on Omnisend automations that connect customers with relevant guides, videos, maintenance information, and other resources
Identify appropriate educational and cross-sell opportunities within lifecycle communications

Internal Training and Knowledge Transfer

Create SOPs, training materials, and onboarding resources for employees
Improve knowledge sharing across departments
Reduce reliance on information that exists only in the experience or memory of individual employees

Qualifications

Exceptional written communication skills and the ability to make complex information clear and practical
Experience creating or significantly improving documentation, educational content, training resources, business processes, knowledge bases, or comparable systems
Strong problem-solving, organizational, and process-design abilities
Ability to learn technical products and extract useful information from subject matter experts
A customer-focused mindset and an interest in addressing root causes rather than recurring symptoms
Ability to prioritize and manage multiple projects with limited existing structure
Comfort using technology and AI-assisted workflows to research, organize, create, and improve content

Preferred Experience

Experience in one or more of the following areas would be beneficial:

Gorgias, Zendesk, Intercom, Help Scout, or comparable customer support platforms
Omnisend, Klaviyo, HubSpot, or comparable marketing automation platforms
Help Centres, knowledge bases, customer education programs, or technical documentation
Diagramming, page-layout, visual communication, or AI-assisted content creation tools
Ecommerce, B2B, industrial, manufacturing, mechanical, technical, or trade-oriented environments
Documentation or education for physical products and equipment

Graphic design expertise is not required, but the ability to create clear visual materials or coordinate their production is highly desirable.

Who Will Thrive in This Role

You may be a strong fit if you:

Enjoy breaking down ambiguous or recurring problems into practical solutions
Can create structure where processes and resources are still evolving
Learn unfamiliar subjects by asking thoughtful questions and conducting independent research
Balance strategic thinking with hands-on execution
Take ownership of ideas and carry them through to useful, finished outcomes

Strong candidates may come from customer education, technical communication, knowledge management, customer success, enablement, training, process improvement, operations, or another relevant background. If you have demonstrated an ability to learn quickly, improve processes, and make complex information easier for others to use, we encourage you to apply even if you do not meet every preferred qualification.

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More about this job

Responsibilities

Build and maintain customer-facing education and documentation, including help content, guides, troubleshooting resources, and visual materials. Capture internal expertise, improve support workflows and knowledge sharing, and develop post-purchase education and employee training resources.

Requirements

Candidates should have exceptional writing skills and experience creating or improving documentation, educational content, training resources, processes, or knowledge systems. They should be organized, customer-focused problem solvers who can learn technical products, work across teams, manage multiple projects, and use technology and AI-assisted workflows.

Skills

Technical Writing
Customer Education
Knowledge Management
Documentation
Process Design
Problem Solving
Customer Support Enablement
Training Development
Technical Research
Content Creation
Visual Communication
Project Management
Marketing Automation
Workflow Development
Cross-Functional Collaboration
AI-Assisted Content Creation

Visa sponsorship

Not detected in the job text

Keywords

Gorgias
Zendesk
Intercom
Help Scout
Omnisend
Klaviyo
HubSpot
Help Centre
Knowledge Base
Customer Education
Technical Documentation
Quick Start Guides
FAQs
Troubleshooting
Product Manuals
SOPs
Support Playbooks
Response Templates
Troubleshooting Workflows
Lifecycle Communications
Post-Purchase Education
Marketing Automation
Ecommerce
Industrial Equipment
Process Improvement
AI-Assisted Workflows

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Work requirements

Jobs in Canada