Jobs in Canada

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GC
Influencer Manager - Dead by Daylight (maternity leave replacement) I Gestionnaire de Campagne Influenceur - Dead by Daylight
Game Companies
Montreal, QC
- Full-time
Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting…
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AC
Production Manager, Invermere
Avail CPA
Invermere, BC
- $85,000 to $142,000 CAD / year
- Full-time
Professional development and leadership opportunities that support your career growth
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AC
Global Mobility Tax - Manager
ACCA Careers
Calgary, AB
- Full-time
As a Global Mobility Tax Manager, you will work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Your role is essential in working…
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AC
Manager, Employment Tax & Global Mobility Payroll
ACCA Careers
Calgary, AB
- Full-time
Provide guidance on employee mobility programs, cross-border employment arrangements, compensation structures, and benefits · Work closely with global teams to support multinational clients and deliver coordinated cross-border solutions
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AC
Global Mobility Tax - Senior Manager
ACCA Careers
Calgary, AB
- Full-time
As a Senior Manager, you will work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Your role is essential as a tax technical…
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A
Technical Program Manager | Responsable du programme technique
Astek
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Facilitating planning sessions, program reviews, and leadership discussions
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VU
Global Mobility Tax - Manager
Vialto UK & Ireland
Toronto, ON
- Full-time
As a Global Mobility Tax Manager, you will work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Your role is essential in working…
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VU
Global Mobility Tax - Senior Manager
Vialto UK & Ireland
Toronto, ON
- Full-time
As a Senior Manager, you will work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Your role is essential as a tax technical…
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AN
Project Manager (Civil Engineer)
Avia NG Airport Consultants
AB · Alberta, Canada
- Full-time
We are currently seeking a client-oriented Project Manager to join our team from our Calgary or Edmonton office.
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SO
Spirit of Math Vice Principal - Fibonacci Virtual campus
Spirit of Math Schools Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…administrative and education standards of a campus during their leadership time, reporting to the Campus Principal. This position will support the Campus Principal for all aspects of…
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TH
Receiving Supervisor Full Time 5pm-1:30am (DARTMOUTH)
The Home Depot Canada
Dartmouth, NS
- Full-time
In order to be effective, Receiving Supervisors must have a thorough knowledge of Home Depot's receiving procedures and safety guidelines
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VU
Manager, Employment Tax & Global Mobility Payroll
Vialto UK & Ireland
Toronto, ON
- Full-time
Provide guidance on employee mobility programs, cross-border employment arrangements, compensation structures, and benefits · Work closely with global teams to support multinational clients and deliver coordinated cross-border solutions
Added just now
TH
Superviseur, Réception
The Home Depot Canada
Dartmouth, NS
- Full-time
In order to be effective, Receiving Supervisors must have a thorough knowledge of Home Depot's receiving procedures and safety guidelines
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Business Development Manager
BC Pavilion Corporation (owner and operator of BC Place and Vancouver Convention Centre)
Vancouver, BC
The Vancouver Convention Centre is hiring a Business Development Manager.
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Manufacturing Team Leader
Duha Color Services
Winnipeg, MB
Identify production issues, correct where possible, and communicate promptly to Supervisors and the Color Manufacturing Manager.
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General Manager, Production
Clutch Technologies Inc.
Halifax, NS
Capacity and leadership readiness: Meet hiring, development and expansion milestones
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Manager, Technology Product Quality & Testing
Corus Entertainment
Toronto, ON
Reporting to the Director, Technology Product & Business Application Support, the Manager, Technology Product Quality & Testing, leads a team responsible for testing software and business…
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VU
US Business Immigration Law Clerk - Manager
Vialto UK & Ireland
ON · Ontario, Canada
- Full-time
As a manager, you will lead a team of Business Immigration Caseworkers in delivering high-quality, on-time U.S. business immigration filings and client support for large and emerging…
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VU
Process Excellence Lead
Vialto UK & Ireland
Toronto, ON
- Full-time
The Process & Delivery Excellence Senior Associate/Manager is a hands on individual contributor responsible for executing the implementation, standardization, performance monitoring, and…
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VU
US Business Immigration Law Clerk - Manager
Vialto UK & Ireland
Toronto, ON
- Full-time
As a manager, you will lead a team of Business Immigration Caseworkers in delivering high-quality, on-time U.S. business immigration filings and client support for large and emerging…
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AC
Senior Manager
Avery Cooper & Co. Ltd.
Yellowknife, NT
- Full-time
Manage client accounts including billing, fee analysis and new service development,
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AC
Manager
Avery Cooper & Co. Ltd.
Yellowknife, NT
- Full-time
Manage client accounts including billing, fee analysis and new service development,
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TO
Temp, Community Development Officer
Town of Stony Plain
AB · Greater Edmonton Metropolitan Area
- Full-time
Must have a valid Driver’s License and reliable transportation
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RB
Senior Environmental Engineer
Recruitment By Design
Ottawa, ON
- $100,000 to $150,000 CAD / year
- Full-time
Our client, one of Canada’s oldest geotechnical engineering consulting firms, is seeking a Senior Project Manager within the Environmental Division (Ottawa Office). This is a full time,…
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LM
Gestionnaire de clinique / Practice Manager
La Maison MD
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Excellentes compétences en communication, en leadership et en relations interpersonnelles

Canpump

Customer Education & Knowledge Systems Manager

Toronto, ON, Canada
Etobicoke, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Canpump is hiring a Customer Education & Knowledge Systems Manager to build and scale our customer education, documentation, and knowledge-management capabilities.

Canpump supplies pressure washers, pumps, motors, misting systems, accessories, and industrial fluid-handling equipment across North America. Our customers range from DIY users and small businesses seeking straightforward guidance to commercial and industrial buyers who expect detailed technical information before purchasing.

This is an opportunity to build a new function and shape how product knowledge is captured, organized, shared, and improved across the business. The role will work across Customer Support, Sales, Ecommerce, Marketing, and Operations to turn technical expertise and recurring customer questions into practical resources for customers and employees.

The position is offered as an initial 12-month contract with a formal review after 6 months. Depending on business needs and results, the contract may be extended or the position may become permanent.

The regular work schedule is Monday to Friday, 7:00 a.m. to 3:00 p.m., on-site in Etobicoke.

We are looking for someone who asks:

"Why does this problem keep happening, and how can we prevent it?"

rather than:

"How do I answer the same question again?"

Key Areas of Responsibility

Customer Education and Documentation

Create and maintain Help Centre content
Create, improve, and maintain customer education resources, including Quick Start Guides, FAQs, troubleshooting content, product manuals, and other customer documentation
Develop packaging inserts, QR-code resources, process flows, troubleshooting trees, product diagrams, and other visual materials
Identify opportunities to improve customer understanding throughout the customer journey

Knowledge Management and Support Enablement

Analyze recurring customer questions and support issues to identify opportunities for better education and fewer preventable contacts
Capture technical knowledge from support staff and other subject matter experts
Establish documentation standards, review processes, and maintenance procedures
Create and maintain Gorgias response templates, support playbooks, and troubleshooting workflows
Build reusable internal knowledge resources that improve the consistency and efficiency of customer support

Customer Lifecycle and Automation

Develop post-purchase education and onboarding journeys
Collaborate on Omnisend automations that connect customers with relevant guides, videos, maintenance information, and other resources
Identify appropriate educational and cross-sell opportunities within lifecycle communications

Internal Training and Knowledge Transfer

Create SOPs, training materials, and onboarding resources for employees
Improve knowledge sharing across departments
Reduce reliance on information that exists only in the experience or memory of individual employees

Qualifications

Exceptional written communication skills and the ability to make complex information clear and practical
Experience creating or significantly improving documentation, educational content, training resources, business processes, knowledge bases, or comparable systems
Strong problem-solving, organizational, and process-design abilities
Ability to learn technical products and extract useful information from subject matter experts
A customer-focused mindset and an interest in addressing root causes rather than recurring symptoms
Ability to prioritize and manage multiple projects with limited existing structure
Comfort using technology and AI-assisted workflows to research, organize, create, and improve content

Preferred Experience

Experience in one or more of the following areas would be beneficial:

Gorgias, Zendesk, Intercom, Help Scout, or comparable customer support platforms
Omnisend, Klaviyo, HubSpot, or comparable marketing automation platforms
Help Centres, knowledge bases, customer education programs, or technical documentation
Diagramming, page-layout, visual communication, or AI-assisted content creation tools
Ecommerce, B2B, industrial, manufacturing, mechanical, technical, or trade-oriented environments
Documentation or education for physical products and equipment

Graphic design expertise is not required, but the ability to create clear visual materials or coordinate their production is highly desirable.

Who Will Thrive in This Role

You may be a strong fit if you:

Enjoy breaking down ambiguous or recurring problems into practical solutions
Can create structure where processes and resources are still evolving
Learn unfamiliar subjects by asking thoughtful questions and conducting independent research
Balance strategic thinking with hands-on execution
Take ownership of ideas and carry them through to useful, finished outcomes

Strong candidates may come from customer education, technical communication, knowledge management, customer success, enablement, training, process improvement, operations, or another relevant background. If you have demonstrated an ability to learn quickly, improve processes, and make complex information easier for others to use, we encourage you to apply even if you do not meet every preferred qualification.

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More about this job

Responsibilities

Build and maintain customer-facing education and documentation, including help content, guides, troubleshooting resources, and visual materials. Capture internal expertise, improve support workflows and knowledge sharing, and develop post-purchase education and employee training resources.

Requirements

Candidates should have exceptional writing skills and experience creating or improving documentation, educational content, training resources, processes, or knowledge systems. They should be organized, customer-focused problem solvers who can learn technical products, work across teams, manage multiple projects, and use technology and AI-assisted workflows.

Skills

Technical Writing
Customer Education
Knowledge Management
Documentation
Process Design
Problem Solving
Customer Support Enablement
Training Development
Technical Research
Content Creation
Visual Communication
Project Management
Marketing Automation
Workflow Development
Cross-Functional Collaboration
AI-Assisted Content Creation

Visa sponsorship

Not detected in the job text

Keywords

Gorgias
Zendesk
Intercom
Help Scout
Omnisend
Klaviyo
HubSpot
Help Centre
Knowledge Base
Customer Education
Technical Documentation
Quick Start Guides
FAQs
Troubleshooting
Product Manuals
SOPs
Support Playbooks
Response Templates
Troubleshooting Workflows
Lifecycle Communications
Post-Purchase Education
Marketing Automation
Ecommerce
Industrial Equipment
Process Improvement
AI-Assisted Workflows

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Work requirements

Jobs in Canada