Jobs in Canada

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Added 1 min ago
SO
Spirit of Math Vice Principal - Fibonacci Virtual campus
Spirit of Math Schools Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…their leadership time, reporting to the Campus Principal. This position will support the Campus Principal for all aspects of ongoing business operations at the Fibonacci Virtual campus…
Added 1 min ago
CO
Constituency Assistant: Admin/Front-of-house
Constituency Office of Charles Sousa MP
Mississauga, ON
- Part-time
Other related duties within the scope of the position.
Added 1 min ago
Manufacturing Team Leader
Duha Color Services
Winnipeg, MB
Duha Color Services, a leading manufacturer of innovative colour marketing tools, is looking for motivated individuals to join our team. We offer a supportive and inclusive work environment…
Added 1 min ago
HH
Event Operations Intern (4 months)
Hockey Helps the Homeless
Toronto, ON
- Full-time
…Operations Intern for the spring of 2026 (January - April). This position will report directly to the Manager of Operations and and will be responsible for pre-event tournament planning,…
Added 1 min ago
BG
Director of Communications and Marketing
Bayview Glen
Toronto, ON
- Full-time
This position is required to work on campus five (5) days per week and attend school events after normal work hours
Added 1 min ago
AF
Customer Category Development Manager - Toronto
Arla Foods
Concord, ON
- Full-time
This role is based out of our Maple, Ontario (329 Shipwill Street) office, and we work in a hybrid way of working (2-3 days in office per week)
Added 1 min ago
RI
Growth Marketing Manager
Realtax Inc.
Newmarket, ON
- Full-time
Reporting to the General Manager, we are hiring a Growth Marketing Manager to establish and lead our in-house marketing function across Realtax and Ontario Tax Sales. As our new Growth…
Added 1 min ago
Digital Media Specialist
Rocky View County
Balzac, AB
Added 1 min ago
SD
Beauty Specialist, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Acton, ON
- Full-time
Promotes products through marketing and encourages use of the PC Optimum program
Added 1 min ago
SD
Beauty Specialist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Shediac, NB
- Full-time
Promotes products through marketing and encourages use of the PC Optimum program
Added 1 min ago
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Personal Insurance Advisor AMC (Book of Business)
BrokerLink
Halifax, NS
- Full-time
This on-site position is available in our Halifax office.
Added 16 mins ago
JI
Department Manager - Paint
J.D. Irving, Limited
Saint John, NB
- Full-time
Department Managers are responsible for the sales results and daily management of their area. This includes executing marketing campaigns, managing inventory, and participating in meetings,…
Added 16 mins ago
TO
Aquatics Coordinator
Town of Tillsonburg
Tillsonburg, ON
- $31.24 to $36.55 CAD / hour
- Full-time
This is a permanent full-time position with an excellent benefits package including immediate group benefits coverage, OMERS defined pension plan and free Employee Health Club Membership at…
Added 16 mins ago
UC
Customer Experience Specialist (Co-op)
USG Corporation
Oakville, ON
- $3,280 to $4,130 CAD / month
- Full-time
…Customer Experience Specialist (Co-op) in Oakville, Ontario. This position will be hybrid remote and willy require time in the Oakville…
Added 16 mins ago
UC
Customer Experience Specialist (Bilingual-Co-op)
USG Corporation
Oakville, ON
- $3,280 to $4,130 CAD / month
- Full-time
…Customer Experience Specialist (Co-op) in Oakville, Ontario. This position will be hybrid remote and willy require time in the Oakville…
Added 16 mins ago
O
Gas Marketer
Ovintiv
Calgary, AB
- Full-time
Our Canadian Natural Gas Marketing team is seeking a Marketing Representative to join our team. This self-motivated, team-oriented individual will be responsible for trading and scheduling…
Added 16 mins ago
CE
Senior Training Efficiency Advisor
Cenovus Energy
Lloydminster, SK
- Full-time
This position is located in Lloydminster, SK.
Added 16 mins ago
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BMO Capital Markets New Grad 2027 Investment Banking Analyst, Montreal
BMO
Montreal, QC · HO
- Full-time
Writing internal and external marketing memoranda
Added 16 mins ago
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FT Gas Bar Supervisor (Attridge Gas Bar #440) Saskatoon, SK - Saskatoon Co-op
Co-op
Saskatoon, SK
- Full-time
Must possess a minimum Grade 12 diploma or equivalent education · Must have a minimum of 6 months experience performing administrative procedures including cash reconciliations and general office paperwork
Added 16 mins ago
M
Bilingual Licensed Insurance Advisor
Manulife
Toronto, ON · Montreal, QC · Halifax, NS
- Full-time
Added 16 mins ago
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Licensed Insurance Advisor
Manulife
Toronto, ON · Halifax, NS
- Full-time
Added 31 mins ago
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Event Ambassador (12-Month Fixed-Term Contract)
FIRST
Zurich, ON
- Contract
Please note that you must have the full, indefinite, unrestricted right to work in Switzerland to be considered for this position
Added 31 mins ago
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Technical Specialist – Poultry & Swine
Jefo
Canada
- Full-time
Location: Canada (must live in Canada)
Added 31 mins ago
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Vice President, Sales & Marketing
CYBERWELL
ON · Ontario, Canada
- Full-time
Reporting to the Chief Executive Officer, we are hiring a Vice President, Sales & Marketing to lead CYBERWELL’s commercial organization through its next phase of growth. As a member of the…
Added 31 mins ago
O
Gas Marketer
Ovintiv
Calgary, AB
- Full-time
Our Canadian Natural Gas Marketing team is seeking a Marketing Representative to join our team. This self-motivated, team-oriented individual will be responsible for trading and scheduling…

Canpump

Customer Education & Knowledge Systems Manager

Toronto, ON, Canada
Etobicoke, ON, Canada

Contract

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Canpump is hiring a Customer Education & Knowledge Systems Manager to build and scale our customer education, documentation, and knowledge-management capabilities.

Canpump supplies pressure washers, pumps, motors, misting systems, accessories, and industrial fluid-handling equipment across North America. Our customers range from DIY users and small businesses seeking straightforward guidance to commercial and industrial buyers who expect detailed technical information before purchasing.

This is an opportunity to build a new function and shape how product knowledge is captured, organized, shared, and improved across the business. The role will work across Customer Support, Sales, Ecommerce, Marketing, and Operations to turn technical expertise and recurring customer questions into practical resources for customers and employees.

The position is offered as an initial 12-month contract with a formal review after 6 months. Depending on business needs and results, the contract may be extended or the position may become permanent.

The regular work schedule is Monday to Friday, 7:00 a.m. to 3:00 p.m., on-site in Etobicoke.

We are looking for someone who asks:

"Why does this problem keep happening, and how can we prevent it?"

rather than:

"How do I answer the same question again?"

Key Areas of Responsibility

Customer Education and Documentation

Create and maintain Help Centre content
Create, improve, and maintain customer education resources, including Quick Start Guides, FAQs, troubleshooting content, product manuals, and other customer documentation
Develop packaging inserts, QR-code resources, process flows, troubleshooting trees, product diagrams, and other visual materials
Identify opportunities to improve customer understanding throughout the customer journey

Knowledge Management and Support Enablement

Analyze recurring customer questions and support issues to identify opportunities for better education and fewer preventable contacts
Capture technical knowledge from support staff and other subject matter experts
Establish documentation standards, review processes, and maintenance procedures
Create and maintain Gorgias response templates, support playbooks, and troubleshooting workflows
Build reusable internal knowledge resources that improve the consistency and efficiency of customer support

Customer Lifecycle and Automation

Develop post-purchase education and onboarding journeys
Collaborate on Omnisend automations that connect customers with relevant guides, videos, maintenance information, and other resources
Identify appropriate educational and cross-sell opportunities within lifecycle communications

Internal Training and Knowledge Transfer

Create SOPs, training materials, and onboarding resources for employees
Improve knowledge sharing across departments
Reduce reliance on information that exists only in the experience or memory of individual employees

Qualifications

Exceptional written communication skills and the ability to make complex information clear and practical
Experience creating or significantly improving documentation, educational content, training resources, business processes, knowledge bases, or comparable systems
Strong problem-solving, organizational, and process-design abilities
Ability to learn technical products and extract useful information from subject matter experts
A customer-focused mindset and an interest in addressing root causes rather than recurring symptoms
Ability to prioritize and manage multiple projects with limited existing structure
Comfort using technology and AI-assisted workflows to research, organize, create, and improve content

Preferred Experience

Experience in one or more of the following areas would be beneficial:

Gorgias, Zendesk, Intercom, Help Scout, or comparable customer support platforms
Omnisend, Klaviyo, HubSpot, or comparable marketing automation platforms
Help Centres, knowledge bases, customer education programs, or technical documentation
Diagramming, page-layout, visual communication, or AI-assisted content creation tools
Ecommerce, B2B, industrial, manufacturing, mechanical, technical, or trade-oriented environments
Documentation or education for physical products and equipment

Graphic design expertise is not required, but the ability to create clear visual materials or coordinate their production is highly desirable.

Who Will Thrive in This Role

You may be a strong fit if you:

Enjoy breaking down ambiguous or recurring problems into practical solutions
Can create structure where processes and resources are still evolving
Learn unfamiliar subjects by asking thoughtful questions and conducting independent research
Balance strategic thinking with hands-on execution
Take ownership of ideas and carry them through to useful, finished outcomes

Strong candidates may come from customer education, technical communication, knowledge management, customer success, enablement, training, process improvement, operations, or another relevant background. If you have demonstrated an ability to learn quickly, improve processes, and make complex information easier for others to use, we encourage you to apply even if you do not meet every preferred qualification.

Apply on LinkedIn About employer

More about this job

Responsibilities

Build and maintain customer-facing education and documentation, including help content, guides, troubleshooting resources, and visual materials. Capture internal expertise, improve support workflows and knowledge sharing, and develop post-purchase education and employee training resources.

Requirements

Candidates should have exceptional writing skills and experience creating or improving documentation, educational content, training resources, processes, or knowledge systems. They should be organized, customer-focused problem solvers who can learn technical products, work across teams, manage multiple projects, and use technology and AI-assisted workflows.

Skills

Technical Writing
Customer Education
Knowledge Management
Documentation
Process Design
Problem Solving
Customer Support Enablement
Training Development
Technical Research
Content Creation
Visual Communication
Project Management
Marketing Automation
Workflow Development
Cross-Functional Collaboration
AI-Assisted Content Creation

Visa sponsorship

Not detected in the job text

Keywords

Gorgias
Zendesk
Intercom
Help Scout
Omnisend
Klaviyo
HubSpot
Help Centre
Knowledge Base
Customer Education
Technical Documentation
Quick Start Guides
FAQs
Troubleshooting
Product Manuals
SOPs
Support Playbooks
Response Templates
Troubleshooting Workflows
Lifecycle Communications
Post-Purchase Education
Marketing Automation
Ecommerce
Industrial Equipment
Process Improvement
AI-Assisted Workflows

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Work requirements

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