Jobs in Canada

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Added 1 min ago
MV
Utility Systems Operator (USO) Trainee Water
Metro Vancouver
Surrey, BC
- Temporary
Added 1 min ago
Manager, Technology Product Quality & Testing
Corus Entertainment
Toronto, ON
Added 1 min ago
MC
Member Services Representative - Part Time - 18 Month Contract
Meridian Credit Union
Kincardine, ON
- $45,000 to $49,900 CAD / year
- Part-time
- Contract
Added 1 min ago
CP
Specialist, Contracts
Capital Power
AB · Greater Edmonton Metropolitan Area
- Full-time
Added 1 min ago
GB
Pharmacist
Georgian Bay General Hospital
Midland, ON
- Full-time
Please note that while this job is posted on GBGH's career page, it may also appear on third-party job boards. These external platforms may use automated tools, including artificial…
Added 1 min ago
Service Advisor
Driving Force Group of Companies Recruitment Team
BC · Langley Township, BC
…Always apply directly through the official company careers page or a trusted, verified job board like LinkedIn or Indeed. We will never ask for sensitive financial information during the…
Added 1 min ago
E
Assistant Superintendent
EllisDon
Calgary, AB · AB · Alberta Projects
- Full-time
…haven’t already, be sure to create a profile on our Careers page to remain up to date on the status of your application and learn about new career opportunities as they…
Added 16 mins ago
L
Warehouse Generalist- Seasonal Dock worker
Lineage
Calgary, AB
- Full-time
(English version linked at the bottom of the page)
Added 16 mins ago
HP
2026-070 Program Support Assistant, Full-Time, West Perth Village (Ritz Lutheran Villa)
Huron Perth Healthcare Alliance
Mitchell, ON
- Full-time
Please submit a complete resume by visiting careers page on our website: www.westperthvillage.ca or by dropping your application off at Ritz Lutheran Villa’s reception desk.
Added 16 mins ago
HP
2026-071 Housekeeping/Laundry Aide, Regular Part-Time, West Perth Village (Ritz Lutheran Villa)
Huron Perth Healthcare Alliance
Mitchell, ON
- Part-time
Please submit a complete resume by visiting careers page on our website: www.westperthvillage.ca or by dropping your application off at Ritz Lutheran Villa’s reception desk.
Added 16 mins ago
HP
2026-072 Housekeeping/Laundry Aide, Full-Time, West Perth Village (Ritz Lutheran Villa)
Huron Perth Healthcare Alliance
Mitchell, ON
- Full-time
Please submit a complete resume by visiting careers page on our website: www.westperthvillage.ca or by dropping your application off at Ritz Lutheran Villa’s reception desk.
Added 31 mins ago
YS
Youth Counsellor, Downtown Services and Drop In
Youth Services Bureau of Ottawa
Ottawa, ON
- Temporary
…career section of our website to submit your resume and one-page cover letter. Don’t just tell us what we want to hear, tell us your story and why you would make a great addition to our…
Added 32 mins ago
YS
Youth Counsellor, Downtown Services and Drop In
Youth Services Bureau of Ottawa
Ottawa, ON
- Temporary
…career section of our website to submit your resume and one-page cover letter. Don’t just tell us what we want to hear, tell us your story and why you would make a great addition to our…
Added 32 mins ago
C
Customer Education & Knowledge Systems Manager
Canpump
Toronto, ON · Etobicoke, ON
- Contract
Diagramming, page-layout, visual communication, or AI-assisted content creation tools
Added 32 mins ago
Campus Safety Attendant
University of Guelph
Chatham-Kent, ON · Ridgetown, ON
If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant.
Added 32 mins ago
Nurse Practitioner, Central Venous Access
Nova Scotia Health and IWK Health
Halifax, NS
Added 32 mins ago
News Director
Bell
Halifax, NS
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week
Added 32 mins ago
Retail Sales Associate, Place Laurier
Bell
Quebec, QC
Added 47 mins ago
Director, Strategy Planning & Integration
Canadian Blood Services
Brampton, ON · Toronto, ON · Ottawa, ON
Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.
Added 47 mins ago
MC
Financial Services Representative - Full Time - 18 Month Contract
Meridian Credit Union
Owen Sound, ON
- $50,000 to $53,000 CAD / year
- Full-time
Added 47 mins ago
C
Social Media Manager
ChangeMakers
NS · Halifax, NS
- Full-time
Our goal is to offer a role you love within a workplace you’re proud to contribute to each day. To learn more about who we are, visit our careers page.
Added 47 mins ago
JF
Social Worker - Poverty Reduction Counselling (12-Month Contract)
Jewish Family and Children's Services
Toronto, ON · North York, ON
- Full-time
Added 1 hour ago
RM
Labour Relations Assistant
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Part-time
Must be available to work day and evening shifts, Monday to Sunday
Added 1 hour ago
GC
Financial Controller
Genuine Comfort
Winnipeg, MB
- Full-time
You will work on site five days per week
Added 1 hour ago
FI
Senior Marketing Manager
Fulfillment IQ
Toronto, ON
- $115,000 to $135,000 CAD / year
- Full-time
Primary Job Location: Hybrid, three days per week, Toronto / Greater Toronto Area (GTA), Ontario, Canada

Canpump

Customer Education & Knowledge Systems Manager

Toronto, ON, Canada
Etobicoke, ON, Canada

Contract

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Canpump is hiring a Customer Education & Knowledge Systems Manager to build and scale our customer education, documentation, and knowledge-management capabilities.

Canpump supplies pressure washers, pumps, motors, misting systems, accessories, and industrial fluid-handling equipment across North America. Our customers range from DIY users and small businesses seeking straightforward guidance to commercial and industrial buyers who expect detailed technical information before purchasing.

This is an opportunity to build a new function and shape how product knowledge is captured, organized, shared, and improved across the business. The role will work across Customer Support, Sales, Ecommerce, Marketing, and Operations to turn technical expertise and recurring customer questions into practical resources for customers and employees.

The position is offered as an initial 12-month contract with a formal review after 6 months. Depending on business needs and results, the contract may be extended or the position may become permanent.

The regular work schedule is Monday to Friday, 7:00 a.m. to 3:00 p.m., on-site in Etobicoke.

We are looking for someone who asks:

"Why does this problem keep happening, and how can we prevent it?"

rather than:

"How do I answer the same question again?"

Key Areas of Responsibility

Customer Education and Documentation

Create and maintain Help Centre content
Create, improve, and maintain customer education resources, including Quick Start Guides, FAQs, troubleshooting content, product manuals, and other customer documentation
Develop packaging inserts, QR-code resources, process flows, troubleshooting trees, product diagrams, and other visual materials
Identify opportunities to improve customer understanding throughout the customer journey

Knowledge Management and Support Enablement

Analyze recurring customer questions and support issues to identify opportunities for better education and fewer preventable contacts
Capture technical knowledge from support staff and other subject matter experts
Establish documentation standards, review processes, and maintenance procedures
Create and maintain Gorgias response templates, support playbooks, and troubleshooting workflows
Build reusable internal knowledge resources that improve the consistency and efficiency of customer support

Customer Lifecycle and Automation

Develop post-purchase education and onboarding journeys
Collaborate on Omnisend automations that connect customers with relevant guides, videos, maintenance information, and other resources
Identify appropriate educational and cross-sell opportunities within lifecycle communications

Internal Training and Knowledge Transfer

Create SOPs, training materials, and onboarding resources for employees
Improve knowledge sharing across departments
Reduce reliance on information that exists only in the experience or memory of individual employees

Qualifications

Exceptional written communication skills and the ability to make complex information clear and practical
Experience creating or significantly improving documentation, educational content, training resources, business processes, knowledge bases, or comparable systems
Strong problem-solving, organizational, and process-design abilities
Ability to learn technical products and extract useful information from subject matter experts
A customer-focused mindset and an interest in addressing root causes rather than recurring symptoms
Ability to prioritize and manage multiple projects with limited existing structure
Comfort using technology and AI-assisted workflows to research, organize, create, and improve content

Preferred Experience

Experience in one or more of the following areas would be beneficial:

Gorgias, Zendesk, Intercom, Help Scout, or comparable customer support platforms
Omnisend, Klaviyo, HubSpot, or comparable marketing automation platforms
Help Centres, knowledge bases, customer education programs, or technical documentation
Diagramming, page-layout, visual communication, or AI-assisted content creation tools
Ecommerce, B2B, industrial, manufacturing, mechanical, technical, or trade-oriented environments
Documentation or education for physical products and equipment

Graphic design expertise is not required, but the ability to create clear visual materials or coordinate their production is highly desirable.

Who Will Thrive in This Role

You may be a strong fit if you:

Enjoy breaking down ambiguous or recurring problems into practical solutions
Can create structure where processes and resources are still evolving
Learn unfamiliar subjects by asking thoughtful questions and conducting independent research
Balance strategic thinking with hands-on execution
Take ownership of ideas and carry them through to useful, finished outcomes

Strong candidates may come from customer education, technical communication, knowledge management, customer success, enablement, training, process improvement, operations, or another relevant background. If you have demonstrated an ability to learn quickly, improve processes, and make complex information easier for others to use, we encourage you to apply even if you do not meet every preferred qualification.

Apply on LinkedIn About employer

More about this job

Responsibilities

Build and maintain customer-facing education and documentation, including help content, guides, troubleshooting resources, and visual materials. Capture internal expertise, improve support workflows and knowledge sharing, and develop post-purchase education and employee training resources.

Requirements

Candidates should have exceptional writing skills and experience creating or improving documentation, educational content, training resources, processes, or knowledge systems. They should be organized, customer-focused problem solvers who can learn technical products, work across teams, manage multiple projects, and use technology and AI-assisted workflows.

Skills

Technical Writing
Customer Education
Knowledge Management
Documentation
Process Design
Problem Solving
Customer Support Enablement
Training Development
Technical Research
Content Creation
Visual Communication
Project Management
Marketing Automation
Workflow Development
Cross-Functional Collaboration
AI-Assisted Content Creation

Visa sponsorship

Not detected in the job text

Keywords

Gorgias
Zendesk
Intercom
Help Scout
Omnisend
Klaviyo
HubSpot
Help Centre
Knowledge Base
Customer Education
Technical Documentation
Quick Start Guides
FAQs
Troubleshooting
Product Manuals
SOPs
Support Playbooks
Response Templates
Troubleshooting Workflows
Lifecycle Communications
Post-Purchase Education
Marketing Automation
Ecommerce
Industrial Equipment
Process Improvement
AI-Assisted Workflows

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Work requirements

Jobs in Canada