Jobs in Canada

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Added just now
CG
Assistant Manager of Support Services (6-Month Contract)
Compass Group Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Must have nutritional management certificate or willingness to enroll in course
Added just now
CG
Environmental Services Manager , Senior Living (Contract)
Compass Group Canada
Windsor, ON
- Full-time
Now, If You Were To Come On Board As An Environmental Services Manager, We’d Ask You To Do The Following For Us
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TS
Territory Manager
The Stevens Company
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Territory Manager drives sustainable sales growth, profitability, and account development within the assigned territory by promoting and selling the Company's products and services to…
Added just now
RG
restaurant manager
Rickys Group of Family-Style Restaurants
AB · Edmonton, AB
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added just now
FB
Regional Sales Director
Fairstone Bank
Montreal, QC
- Full-time
Price applications in excess of Manager or Team Lead limits and offer resolution in unique situations
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E
EVONIK Boiler Operator
Evonik
Morrisburg, ON
- Full-time
Respond to emergency scenarios involving fire, HAZMAT, and EMS at the plant site.
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Scale & Admin Support - SW Aggregates
Amrize
London, ON
In addition to the core duties of their primary site, the Scale & Admin Support, they will be responsible for assisting with remote ticking of other sites within the market area, as…
Added just now
Senior Technical Support Analyst II , GTB - Scarborough
Scotiabank
Toronto, ON · Scarborough, ON
Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct while ensuring adherence to and effectiveness of…
Added just now
Manager, Non-Financial Risk Testing
Scotiabank
Toronto, ON · Mississauga, ON
The Manager, Non-Financial Risk Testing plays a key role in providing assurance on the design and operating effectiveness of business controls across Strategy and Operations business units.
Added 15 mins ago
AI
Database Administrator – Oracle, SQL Server, AWS RDS
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Work Model: Hybrid (2 days per week in-person at Toronto Canada office preferred) · Candidates must have 10+ years of experience in enterprise database administration, specifically with Oracle and Microsoft SQL Server
Added 15 mins ago
BC
Department Manager, Industrial Electricity
BBA Consultants
Montreal, QC
- Full-time
…for planning, coordinating and overseeing the department’s operations to ensure high-quality deliverables, operational efficiency and ongoing team…
Added 15 mins ago
OC
Building Systems Officer (Fire Life Safety Systems)
Ottawa Community Housing Corporation (OCH)
Ottawa, ON · Greater Ottawa Metropolitan Area
- $45.97 to $53.01 CAD / hour
- Full-time
…assigned building systems. Under the guidance of the Senior Manager, Asset Management, Operations, the Building System Officer will complete inspections, evaluations, estimates, reports,…
Added 15 mins ago
LI
Database Administrator
LanceSoft, Inc.
Toronto, ON
- $50 to $55 CAD / hour
- Contract
Candidates must have 10+ years of experience in enterprise database administration, specifically with Oracle and Microsoft SQL Server · Must have skills:
Added 15 mins ago
AC
Lead Electrical Field Specialist
Accenture Construct
Toronto, ON
- Full-time
As an Electrical Field Specialist, you will provide on-site expertise and support for the delivery of the client's project. Reporting to the MEP Project Manager, you will represent the…
Added 15 mins ago
SC
Director, Food Services (CSNM), Long Term Care (81357001)
Sodexo Canada Ltd
Scarborough Bluffs Park, ON · Scarborough, Ontario
- Full-time
…new opportunity to join the Sodexo team as our next General Manager located in Scarborough,…
Added 15 mins ago
D
Camp Maintenance - Northern Manitoba Remote Camp Operations
Dexterra
Winnipeg, MB
- Full-time
Report to the Camp Manager, the Camp Maintenance Worker is responsible for maintenance in a camp setting to ensure the functionality, safety, and cleanliness of the camp facilities.
Added 29 mins ago
SO
Spirit of Math Vice Principal - Fibonacci Virtual campus
Spirit of Math Schools Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…support the Campus Principal for all aspects of ongoing business operations at the Fibonacci Virtual campus online and in-person. Only applicants who are legally eligible to work in Canada…
Added 29 mins ago
CO
Constituency Assistant: Admin/Front-of-house
Constituency Office of Charles Sousa MP
Mississauga, ON
- Part-time
Summary: Reporting to the General Manager and Member of Parliament, the Constituency Assistant supports the operations of the Member of Parliament’s team from the constituency office by…
Added 30 mins ago
Business Development Manager
BC Pavilion Corporation (owner and operator of BC Place and Vancouver Convention Centre)
Vancouver, BC
The Vancouver Convention Centre is hiring a Business Development Manager.
Added 30 mins ago
General Manager, Production
Clutch Technologies Inc.
Halifax, NS
Halifax is a key growth market for Clutch, and the General Manager, Production is the leader who turns that opportunity into capacity. You’ll run our Halifax reconditioning operation as its…
Added 30 mins ago
HH
Event Operations Intern (4 months)
Hockey Helps the Homeless
Toronto, ON
- Full-time
…energetic individual(s) to serve as the organization’s Event Operations Intern for the spring of 2026 (January - April). This position will report directly to the Manager of Operations and…
Added 30 mins ago
G
Process Engineer/Metallurgist
Glencore
Sudbury, ON · Greater Sudbury, ON
- Full-time
On-site plant support, and pyrometallurgical test work at both laboratory and pilot plant scales. Services are offered at a competitive price-to-quality ratio. We can reduce risk and add…
Added 30 mins ago
LM
Gestionnaire de clinique / Practice Manager
La Maison MD
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Superviser et coordonner les opérations administratives quotidiennes de la clinique afin d’assurer un fonctionnement fluide et efficace
Added 30 mins ago
TP
Project Manager III, Tech Transfers
Teva Pharmaceuticals
Toronto, ON
- Full-time
We are seeking a highly motivated Project Manager III, Tech Transfers to join our External Manufacturing team.
Added 30 mins ago
VC
Live-In Building Manager
Vtrain Canada
Guelph, ON
- Full-time
Role Description The Live-In Building Manager is a full-time, on-site role based in Orillia, ON, responsible for overseeing the daily operations, safety, and upkeep of a residential…

Canpump

Customer Education & Knowledge Systems Manager

Toronto, ON, Canada
Etobicoke, ON, Canada

Contract

Apply on LinkedIn About employer

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Job details

Job type: Contract
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Canpump is hiring a Customer Education & Knowledge Systems Manager to build and scale our customer education, documentation, and knowledge-management capabilities.

Canpump supplies pressure washers, pumps, motors, misting systems, accessories, and industrial fluid-handling equipment across North America. Our customers range from DIY users and small businesses seeking straightforward guidance to commercial and industrial buyers who expect detailed technical information before purchasing.

This is an opportunity to build a new function and shape how product knowledge is captured, organized, shared, and improved across the business. The role will work across Customer Support, Sales, Ecommerce, Marketing, and Operations to turn technical expertise and recurring customer questions into practical resources for customers and employees.

The position is offered as an initial 12-month contract with a formal review after 6 months. Depending on business needs and results, the contract may be extended or the position may become permanent.

The regular work schedule is Monday to Friday, 7:00 a.m. to 3:00 p.m., on-site in Etobicoke.

We are looking for someone who asks:

"Why does this problem keep happening, and how can we prevent it?"

rather than:

"How do I answer the same question again?"

Key Areas of Responsibility

Customer Education and Documentation

Create and maintain Help Centre content
Create, improve, and maintain customer education resources, including Quick Start Guides, FAQs, troubleshooting content, product manuals, and other customer documentation
Develop packaging inserts, QR-code resources, process flows, troubleshooting trees, product diagrams, and other visual materials
Identify opportunities to improve customer understanding throughout the customer journey

Knowledge Management and Support Enablement

Analyze recurring customer questions and support issues to identify opportunities for better education and fewer preventable contacts
Capture technical knowledge from support staff and other subject matter experts
Establish documentation standards, review processes, and maintenance procedures
Create and maintain Gorgias response templates, support playbooks, and troubleshooting workflows
Build reusable internal knowledge resources that improve the consistency and efficiency of customer support

Customer Lifecycle and Automation

Develop post-purchase education and onboarding journeys
Collaborate on Omnisend automations that connect customers with relevant guides, videos, maintenance information, and other resources
Identify appropriate educational and cross-sell opportunities within lifecycle communications

Internal Training and Knowledge Transfer

Create SOPs, training materials, and onboarding resources for employees
Improve knowledge sharing across departments
Reduce reliance on information that exists only in the experience or memory of individual employees

Qualifications

Exceptional written communication skills and the ability to make complex information clear and practical
Experience creating or significantly improving documentation, educational content, training resources, business processes, knowledge bases, or comparable systems
Strong problem-solving, organizational, and process-design abilities
Ability to learn technical products and extract useful information from subject matter experts
A customer-focused mindset and an interest in addressing root causes rather than recurring symptoms
Ability to prioritize and manage multiple projects with limited existing structure
Comfort using technology and AI-assisted workflows to research, organize, create, and improve content

Preferred Experience

Experience in one or more of the following areas would be beneficial:

Gorgias, Zendesk, Intercom, Help Scout, or comparable customer support platforms
Omnisend, Klaviyo, HubSpot, or comparable marketing automation platforms
Help Centres, knowledge bases, customer education programs, or technical documentation
Diagramming, page-layout, visual communication, or AI-assisted content creation tools
Ecommerce, B2B, industrial, manufacturing, mechanical, technical, or trade-oriented environments
Documentation or education for physical products and equipment

Graphic design expertise is not required, but the ability to create clear visual materials or coordinate their production is highly desirable.

Who Will Thrive in This Role

You may be a strong fit if you:

Enjoy breaking down ambiguous or recurring problems into practical solutions
Can create structure where processes and resources are still evolving
Learn unfamiliar subjects by asking thoughtful questions and conducting independent research
Balance strategic thinking with hands-on execution
Take ownership of ideas and carry them through to useful, finished outcomes

Strong candidates may come from customer education, technical communication, knowledge management, customer success, enablement, training, process improvement, operations, or another relevant background. If you have demonstrated an ability to learn quickly, improve processes, and make complex information easier for others to use, we encourage you to apply even if you do not meet every preferred qualification.

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More about this job

Responsibilities

Build and maintain customer-facing education and documentation, including help content, guides, troubleshooting resources, and visual materials. Capture internal expertise, improve support workflows and knowledge sharing, and develop post-purchase education and employee training resources.

Requirements

Candidates should have exceptional writing skills and experience creating or improving documentation, educational content, training resources, processes, or knowledge systems. They should be organized, customer-focused problem solvers who can learn technical products, work across teams, manage multiple projects, and use technology and AI-assisted workflows.

Skills

Technical Writing
Customer Education
Knowledge Management
Documentation
Process Design
Problem Solving
Customer Support Enablement
Training Development
Technical Research
Content Creation
Visual Communication
Project Management
Marketing Automation
Workflow Development
Cross-Functional Collaboration
AI-Assisted Content Creation

Visa sponsorship

Not detected in the job text

Keywords

Gorgias
Zendesk
Intercom
Help Scout
Omnisend
Klaviyo
HubSpot
Help Centre
Knowledge Base
Customer Education
Technical Documentation
Quick Start Guides
FAQs
Troubleshooting
Product Manuals
SOPs
Support Playbooks
Response Templates
Troubleshooting Workflows
Lifecycle Communications
Post-Purchase Education
Marketing Automation
Ecommerce
Industrial Equipment
Process Improvement
AI-Assisted Workflows

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Work requirements

Jobs in Canada