Jobs in Canada

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Added 7 mins ago
AC
Civil Technologist | AutoCAD & Site Engineering
Albarrie Canada Limited
Barrie, ON
- Full-time
Must possess a valid passport permitting travel to the United States OR hold a valid U.S · Must hold a valid Ontario Driver’s License (Class G2 or G) and be able to operate personal, company, or rental vehicles
Added 7 mins ago
OS
Manager, Ice Operations
OEG Sports & Entertainment
AB · Edmonton, AB
- Full-time
The Manager, Ice Operations is accountable for the quality, safety, and readiness of the field of play and all ice surfaces at Rogers Place and ICE District, delivering an NHL-standard ice…
Added 7 mins ago
J
Technical Specialist – Poultry & Swine
Jefo
Canada
- Full-time
Location: Canada (must live in Canada)
Added 7 mins ago
H
Senior Specialist AI Machine Learning
Hays
Sudbury, ON
- Full-time
Excellent communication and stakeholder management skills with the ability to influence technical and business decisions.
Added 7 mins ago
GC
Process Engineer/Metallurgist
Glencore Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
XPS is a licensed metallurgical engineering, technology and test services business offering industry leading expertise in orebody characterisation, flowsheet development, operational…
Added 7 mins ago
WC
Outside Sales Representative (Regina, SK)
Wolseley Canada Inc.
Regina, SK
- Full-time
Education reimbursement and ongoing career development opportunities
Added 7 mins ago
EE
Senior Manager, Software Development & Architecture
Equinox Engineering Ltd.
Calgary, AB
- Full-time
We are seeking a Senior Manager, Software Development & Architecture who brings exceptional technical leadership, architectural expertise, and a passion for building high-performing…
Added 7 mins ago
CE
Manager, Technology Product Quality & Testing
Corus Entertainment
Toronto, ON
- Full-time
Reporting to the Director, Technology Product & Business Application Support, the Manager, Technology Product Quality & Testing, leads a team responsible for testing software and business…
Added 7 mins ago
C
Customer Education & Knowledge Systems Manager
Canpump
Toronto, ON · Etobicoke, ON
- Contract
…knowledge is captured, organized, shared, and improved across the business. The role will work across Customer Support, Sales, Ecommerce, Marketing, and Operations to turn technical…
Added 7 mins ago
IS
Cybersecurity Engineer
IS3 Solutions
Toronto, ON
- $75 to $100 CAD / hour
- Contract
Security certification required (CISSP, CCSP, CompTIA Security+, etc)
Added 7 mins ago
SC
Site Manager - $70K - $75K
Securitas Canada
Ottawa, ON
- Full-time
Securitas is seeking an experienced and results-driven Site Manager to oversee the day-to-day operations of a Security Operations Center (SOC), providing leadership, direction, and support…
Added 7 mins ago
Manager, Project Management
Metso
Sudbury, ON · Burlington, ON · Montreal, QC
We are seeking a Manager, Project Management to join our Services organization. In this role, you will lead the Project Management function across Canada, ensuring the successful execution…
Added 7 mins ago
ET
Technical Program Manager
Encore Travel
Montreal, QC
- Full-time
This is not a traditional project management role. It combines program leadership, technical fluency, and hands-on familiarity with modern AI-assisted development. You'll work at the…
Added 7 mins ago
Senior Manager, The Scotiabank Women Initiative
Scotiabank
Toronto, ON
Develops and leads implementation of a national business development plan to support the strategic priorities and growth objectives of Canadian Banking/Business Banking.
Added 7 mins ago
S
Project Engineering Manager
Stantec
Sudbury, ON
- Full-time
…willingness to work in a team atmosphere including involvement in technical business…
Added 7 mins ago
Business Development Manager, Advanced Integrity Division
ROSEN-Group
Calgary, AB
ROSEN is looking for a Business Development Manager, that will be based in Houston, TX. This position reports directly to the Vice President, Advanced Integrity Division and will be a part…
Added 22 mins ago
TC
Mechanic - Shop Foreman
Toromont Cat
NS · Dartmouth, NS
- Full-time
Must have strong diagnostic and failure analysis skills
Added 22 mins ago
Pathways Operations Manager Intern – Summer 2027 (Nationwide Opportunities)
Amazon
Toronto, ON
PROGRAM OVERVIEW: Pathways is Amazon's three-year Operations Leadership Development Program, designed to cultivate the next generation of senior operations leadership. Full-time…
Added 22 mins ago
RJ
Administrative Assistant
Raymond James
Coquitlam, BC
- Full-time
…candidate will provide administrative support to the Wealth Manager, while also playing a key role in business…
Added 36 mins ago
FI
Senior Marketing Manager
Fulfillment IQ
Toronto, ON
- $115,000 to $135,000 CAD / year
- Full-time
Primary Job Location: Hybrid, three days per week, Toronto / Greater Toronto Area (GTA), Ontario, Canada
Added 36 mins ago
GT
Project Manager
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- Contract
Hybrid - 4 days per week in office (non-negotiable)
Added 36 mins ago
CW
Workplace Design Specialist
CTI Working Environments Inc.
Mississauga, ON
- Full-time
This is an existing full-time vacancy requiring a minimum of three days per week on-site at our Mississauga office · During the onboarding period, you will be expected to work in the office five days per week for approximately three months
Added 36 mins ago
ML
Operational Technology Manager
Maple Leaf Foods Inc
Burlington, ON
- $96,000 to $141,000 CAD / year
- Part-time
The Operational Technology Manager will be the enterprise subject matter expert for SCADA standards, development, deployment and lifecycle management. The incumbent will lead scalable,…
Added 36 mins ago
OP
Operations Manager
Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario
Thunder Bay, ON
- $84,092 to $121,173 CAD / year
- Full-time
The Operations Manager role within the Criminal Law Division offers a unique opportunity to lead and strengthen a frontline office that directly supports public safety and successful…
Added 36 mins ago
ST
Senior Accountant
Sinclair Technologies
Aurora, ON
- $70,000 to $90,000 CAD / year
- Temporary
…to expand our product offerings and offer industry-leading technical…

Canpump

Customer Education & Knowledge Systems Manager

Toronto, ON, Canada
Etobicoke, ON, Canada

Contract

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Canpump is hiring a Customer Education & Knowledge Systems Manager to build and scale our customer education, documentation, and knowledge-management capabilities.

Canpump supplies pressure washers, pumps, motors, misting systems, accessories, and industrial fluid-handling equipment across North America. Our customers range from DIY users and small businesses seeking straightforward guidance to commercial and industrial buyers who expect detailed technical information before purchasing.

This is an opportunity to build a new function and shape how product knowledge is captured, organized, shared, and improved across the business. The role will work across Customer Support, Sales, Ecommerce, Marketing, and Operations to turn technical expertise and recurring customer questions into practical resources for customers and employees.

The position is offered as an initial 12-month contract with a formal review after 6 months. Depending on business needs and results, the contract may be extended or the position may become permanent.

The regular work schedule is Monday to Friday, 7:00 a.m. to 3:00 p.m., on-site in Etobicoke.

We are looking for someone who asks:

"Why does this problem keep happening, and how can we prevent it?"

rather than:

"How do I answer the same question again?"

Key Areas of Responsibility

Customer Education and Documentation

Create and maintain Help Centre content
Create, improve, and maintain customer education resources, including Quick Start Guides, FAQs, troubleshooting content, product manuals, and other customer documentation
Develop packaging inserts, QR-code resources, process flows, troubleshooting trees, product diagrams, and other visual materials
Identify opportunities to improve customer understanding throughout the customer journey

Knowledge Management and Support Enablement

Analyze recurring customer questions and support issues to identify opportunities for better education and fewer preventable contacts
Capture technical knowledge from support staff and other subject matter experts
Establish documentation standards, review processes, and maintenance procedures
Create and maintain Gorgias response templates, support playbooks, and troubleshooting workflows
Build reusable internal knowledge resources that improve the consistency and efficiency of customer support

Customer Lifecycle and Automation

Develop post-purchase education and onboarding journeys
Collaborate on Omnisend automations that connect customers with relevant guides, videos, maintenance information, and other resources
Identify appropriate educational and cross-sell opportunities within lifecycle communications

Internal Training and Knowledge Transfer

Create SOPs, training materials, and onboarding resources for employees
Improve knowledge sharing across departments
Reduce reliance on information that exists only in the experience or memory of individual employees

Qualifications

Exceptional written communication skills and the ability to make complex information clear and practical
Experience creating or significantly improving documentation, educational content, training resources, business processes, knowledge bases, or comparable systems
Strong problem-solving, organizational, and process-design abilities
Ability to learn technical products and extract useful information from subject matter experts
A customer-focused mindset and an interest in addressing root causes rather than recurring symptoms
Ability to prioritize and manage multiple projects with limited existing structure
Comfort using technology and AI-assisted workflows to research, organize, create, and improve content

Preferred Experience

Experience in one or more of the following areas would be beneficial:

Gorgias, Zendesk, Intercom, Help Scout, or comparable customer support platforms
Omnisend, Klaviyo, HubSpot, or comparable marketing automation platforms
Help Centres, knowledge bases, customer education programs, or technical documentation
Diagramming, page-layout, visual communication, or AI-assisted content creation tools
Ecommerce, B2B, industrial, manufacturing, mechanical, technical, or trade-oriented environments
Documentation or education for physical products and equipment

Graphic design expertise is not required, but the ability to create clear visual materials or coordinate their production is highly desirable.

Who Will Thrive in This Role

You may be a strong fit if you:

Enjoy breaking down ambiguous or recurring problems into practical solutions
Can create structure where processes and resources are still evolving
Learn unfamiliar subjects by asking thoughtful questions and conducting independent research
Balance strategic thinking with hands-on execution
Take ownership of ideas and carry them through to useful, finished outcomes

Strong candidates may come from customer education, technical communication, knowledge management, customer success, enablement, training, process improvement, operations, or another relevant background. If you have demonstrated an ability to learn quickly, improve processes, and make complex information easier for others to use, we encourage you to apply even if you do not meet every preferred qualification.

Apply on LinkedIn About employer

More about this job

Responsibilities

Build and maintain customer-facing education and documentation, including help content, guides, troubleshooting resources, and visual materials. Capture internal expertise, improve support workflows and knowledge sharing, and develop post-purchase education and employee training resources.

Requirements

Candidates should have exceptional writing skills and experience creating or improving documentation, educational content, training resources, processes, or knowledge systems. They should be organized, customer-focused problem solvers who can learn technical products, work across teams, manage multiple projects, and use technology and AI-assisted workflows.

Skills

Technical Writing
Customer Education
Knowledge Management
Documentation
Process Design
Problem Solving
Customer Support Enablement
Training Development
Technical Research
Content Creation
Visual Communication
Project Management
Marketing Automation
Workflow Development
Cross-Functional Collaboration
AI-Assisted Content Creation

Visa sponsorship

Not detected in the job text

Keywords

Gorgias
Zendesk
Intercom
Help Scout
Omnisend
Klaviyo
HubSpot
Help Centre
Knowledge Base
Customer Education
Technical Documentation
Quick Start Guides
FAQs
Troubleshooting
Product Manuals
SOPs
Support Playbooks
Response Templates
Troubleshooting Workflows
Lifecycle Communications
Post-Purchase Education
Marketing Automation
Ecommerce
Industrial Equipment
Process Improvement
AI-Assisted Workflows

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Work requirements

Jobs in Canada