Jobs in Canada

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Added 12 mins ago
OS
Manager, Ice Operations
OEG Sports & Entertainment
AB · Edmonton, AB
- Full-time
Maintain the technical library, records, and files for Ice Operations
Added 12 mins ago
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Technical Specialist – Poultry & Swine
Jefo
Canada
- Full-time
Location: Canada (must live in Canada)
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Vice President, Sales & Marketing
CYBERWELL
ON · Ontario, Canada
- Full-time
…shared goals. Comfortable navigating change and working across technical and business teams, you can connect cybersecurity capabilities to customer priorities and business outcomes. You…
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WB
office equipment sales representative - wholesale (non-technical)
Wilson's Business Solutions
Dryden, ON
- Full-time
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Payroll Tax Specialist - Canada
Vensure Employer Solutions
Quebec, QC
- Full-time
Provide the highest level of customer service and support to clients through the assistance and resolution of payroll tax issues, questions or requests.
Added 12 mins ago
WC
Outside Sales Representative (Regina, SK)
Wolseley Canada Inc.
Regina, SK
- Full-time
Join the Regina location as an Outside Sales Representative, where you’ll build strong customer relationships, grow sales within your territory, and identify new business opportunities.…
Added 12 mins ago
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Indigenous Heritage Programming Officer
St. Lawrence Parks Commission
South Dundas, ON
- Full-time
Ability to monitor program quality and respond to operational or visitor service issues.
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Customer Education & Knowledge Systems Manager
Canpump
Toronto, ON · Etobicoke, ON
- Contract
…and improved across the business. The role will work across Customer Support, Sales, Ecommerce, Marketing, and Operations to turn technical expertise and recurring customer questions into…
Added 12 mins ago
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Blue Yonder Developer / Application Support Analyst // Montreal, QC (Onsite) - FTE
AceStack
Montreal, QC
- Full-time
Analyze technical issues and provide effective solutions and recommendations.
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Senior Specialist - Technical Sales Lighting, Data and Communications
EECOL
Mississauga, ON
- Full-time
The Senior Technical Sales Specialist is a customer facing role involved in the commercial/technical decision-making process of the sales cycle with a focus on identifying/closing large…
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Senior Specialist - Technical Sales - Utility
EECOL
Mississauga, ON
- Full-time
The Senior Technical Sales Specialist is a customer facing role involved in the commercial/technical decision-making process of the sales cycle with a focus on identifying/closing large…
Added 12 mins ago
SC
Site Manager - $70K - $75K
Securitas Canada
Ottawa, ON
- Full-time
…problem-solving skills who is committed to operational excellence, service quality, and maintaining the highest standards of…
Added 12 mins ago
Senior Inside Appraiser - Property
Wawanesa Insurance
Toronto, ON · AB · Winnipeg, MB · Wawanesa, MB · Moncton, NB · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Dartmouth, NS · Calgary, AB · Lethbridge, AB · North York - Toronto, ON (Hybr, ON · Edmonton, AB (Hybrid), AB
The Senior Inside Appraiser contributes to Wawanesa’s goal of delivering exceptional and consistent claims service experience through the assessment and evaluation of complicated property…
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Manager, Project Management
Metso
Sudbury, ON · Burlington, ON · Montreal, QC
…function across Canada, ensuring the successful execution of Field Service and Life Cycle Services projects and shutdowns. You will be responsible for developing project management…
Added 12 mins ago
ET
Technical Program Manager
Encore Travel
Montreal, QC
- Full-time
We're looking for an experienced Technical Program Manager to help turn that vision into reality.
Added 12 mins ago
Business Advisor- Beauport, QC
Scotiabank
Domaine-Beauport, QC · Beauport, QC
Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional…
Added 12 mins ago
Financial Advisor - Sudbury, Business Banking Centre, ON
Scotiabank
ON · Sudbury, ON
Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional…
Added 12 mins ago
Assistant Manager - Calgary Financial Centre, AB
Scotiabank
AB · Calgary, AB
As the Assistant Manager, you will lead and oversee the overall success of the Retail Sales and Customer Service teams in a Canadian Bank branch. You will work to ensure business…
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Senior Lending Advisor
Scotiabank
Laval, QC
Deliver exceptional client experiences aligned with the Customer Experience Model (CEM).
Added 12 mins ago
Claims Processor, temporary 18-month contract
The Canada Life Assurance Company
Winnipeg, MB
Customer Service: Effectively determines & satisfies customers needs in a timely, accurate & courteous manner;
Added 12 mins ago
AV and Tech Support Specialist (4 positions)
University of Toronto
Toronto, ON
…assessing and integrating high-quality audio-visual solutions and service support to students, faculty, and staff across UTSC. You will serve as the first point of contact for technical…
Added 12 mins ago
Business Development Manager, Advanced Integrity Division
ROSEN-Group
Calgary, AB
The Regional Business Development Manager serves as the region’s strategic customer and market insight lead. The role ensures that strategic decisions, portfolio direction, and priorities…
Added 27 mins ago
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L'opérateur de transbordement
Cando Rail & Terminals
Montreal, QC
- Full-time
Participer activement à l'équipe et offrir un excellent service à la clientèle tout en promouvant une image d'entreprise supérieure
Added 27 mins ago
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Packaging Engineer(ing) Contract
Napoleon
Barrie, ON
- Full-time
Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a…
Added 27 mins ago
TC
Mechanic - Shop Foreman
Toromont Cat
NS · Dartmouth, NS
- Full-time
Must have strong diagnostic and failure analysis skills

Canpump

Customer Education & Knowledge Systems Manager

Toronto, ON, Canada
Etobicoke, ON, Canada

Contract

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Canpump is hiring a Customer Education & Knowledge Systems Manager to build and scale our customer education, documentation, and knowledge-management capabilities.

Canpump supplies pressure washers, pumps, motors, misting systems, accessories, and industrial fluid-handling equipment across North America. Our customers range from DIY users and small businesses seeking straightforward guidance to commercial and industrial buyers who expect detailed technical information before purchasing.

This is an opportunity to build a new function and shape how product knowledge is captured, organized, shared, and improved across the business. The role will work across Customer Support, Sales, Ecommerce, Marketing, and Operations to turn technical expertise and recurring customer questions into practical resources for customers and employees.

The position is offered as an initial 12-month contract with a formal review after 6 months. Depending on business needs and results, the contract may be extended or the position may become permanent.

The regular work schedule is Monday to Friday, 7:00 a.m. to 3:00 p.m., on-site in Etobicoke.

We are looking for someone who asks:

"Why does this problem keep happening, and how can we prevent it?"

rather than:

"How do I answer the same question again?"

Key Areas of Responsibility

Customer Education and Documentation

Create and maintain Help Centre content
Create, improve, and maintain customer education resources, including Quick Start Guides, FAQs, troubleshooting content, product manuals, and other customer documentation
Develop packaging inserts, QR-code resources, process flows, troubleshooting trees, product diagrams, and other visual materials
Identify opportunities to improve customer understanding throughout the customer journey

Knowledge Management and Support Enablement

Analyze recurring customer questions and support issues to identify opportunities for better education and fewer preventable contacts
Capture technical knowledge from support staff and other subject matter experts
Establish documentation standards, review processes, and maintenance procedures
Create and maintain Gorgias response templates, support playbooks, and troubleshooting workflows
Build reusable internal knowledge resources that improve the consistency and efficiency of customer support

Customer Lifecycle and Automation

Develop post-purchase education and onboarding journeys
Collaborate on Omnisend automations that connect customers with relevant guides, videos, maintenance information, and other resources
Identify appropriate educational and cross-sell opportunities within lifecycle communications

Internal Training and Knowledge Transfer

Create SOPs, training materials, and onboarding resources for employees
Improve knowledge sharing across departments
Reduce reliance on information that exists only in the experience or memory of individual employees

Qualifications

Exceptional written communication skills and the ability to make complex information clear and practical
Experience creating or significantly improving documentation, educational content, training resources, business processes, knowledge bases, or comparable systems
Strong problem-solving, organizational, and process-design abilities
Ability to learn technical products and extract useful information from subject matter experts
A customer-focused mindset and an interest in addressing root causes rather than recurring symptoms
Ability to prioritize and manage multiple projects with limited existing structure
Comfort using technology and AI-assisted workflows to research, organize, create, and improve content

Preferred Experience

Experience in one or more of the following areas would be beneficial:

Gorgias, Zendesk, Intercom, Help Scout, or comparable customer support platforms
Omnisend, Klaviyo, HubSpot, or comparable marketing automation platforms
Help Centres, knowledge bases, customer education programs, or technical documentation
Diagramming, page-layout, visual communication, or AI-assisted content creation tools
Ecommerce, B2B, industrial, manufacturing, mechanical, technical, or trade-oriented environments
Documentation or education for physical products and equipment

Graphic design expertise is not required, but the ability to create clear visual materials or coordinate their production is highly desirable.

Who Will Thrive in This Role

You may be a strong fit if you:

Enjoy breaking down ambiguous or recurring problems into practical solutions
Can create structure where processes and resources are still evolving
Learn unfamiliar subjects by asking thoughtful questions and conducting independent research
Balance strategic thinking with hands-on execution
Take ownership of ideas and carry them through to useful, finished outcomes

Strong candidates may come from customer education, technical communication, knowledge management, customer success, enablement, training, process improvement, operations, or another relevant background. If you have demonstrated an ability to learn quickly, improve processes, and make complex information easier for others to use, we encourage you to apply even if you do not meet every preferred qualification.

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More about this job

Responsibilities

Build and maintain customer-facing education and documentation, including help content, guides, troubleshooting resources, and visual materials. Capture internal expertise, improve support workflows and knowledge sharing, and develop post-purchase education and employee training resources.

Requirements

Candidates should have exceptional writing skills and experience creating or improving documentation, educational content, training resources, processes, or knowledge systems. They should be organized, customer-focused problem solvers who can learn technical products, work across teams, manage multiple projects, and use technology and AI-assisted workflows.

Skills

Technical Writing
Customer Education
Knowledge Management
Documentation
Process Design
Problem Solving
Customer Support Enablement
Training Development
Technical Research
Content Creation
Visual Communication
Project Management
Marketing Automation
Workflow Development
Cross-Functional Collaboration
AI-Assisted Content Creation

Visa sponsorship

Not detected in the job text

Keywords

Gorgias
Zendesk
Intercom
Help Scout
Omnisend
Klaviyo
HubSpot
Help Centre
Knowledge Base
Customer Education
Technical Documentation
Quick Start Guides
FAQs
Troubleshooting
Product Manuals
SOPs
Support Playbooks
Response Templates
Troubleshooting Workflows
Lifecycle Communications
Post-Purchase Education
Marketing Automation
Ecommerce
Industrial Equipment
Process Improvement
AI-Assisted Workflows

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Work requirements

Jobs in Canada