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Added 4 mins ago
Contact Centre Advisor
Government of Alberta
AB
Experience using Customer Relationship Management (CRM) software.
Added 4 mins ago
CC
Corporate Debt Advisor
Crete Capital Inc.
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- Full-time
Establish and maintain administrative hygiene via use of Crete Capital CRM and database management best practices.
Added 19 mins ago
Territory Account Executive -North York/North Toronto
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Leverage Salesforce (our CRM) to manage all sales activities.
Added 19 mins ago
CC
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Ottawa, ON · Toronto, ON
- Full-time
- Temporary
Maintains the integrity of the CRM by complying with policies and procedures for data collection and entry into the system.
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Vancouver, BC
- Full-time
Proficiency in Microsoft products, including Word, Excel, PowerPoint, Outlook and Teams, is required; Customer Relationship Management (CRM) systems an asset
Added 19 mins ago
A
Director of Business Development
Arvato
Mississauga, ON
- $140,000 to $160,000 CAD / year
- Full-time
Manage and maintain a structured analysis of target markets & clients and documentation in CRM system. Particularly for selected large target accounts, manage and maintain detailed account…
Added 19 mins ago
ZA
Business Development Lead
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- $65,000 to $80,000 CAD / year
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The ideal candidate is a proven business developer with an established network in British Columbia’s commercial real estate, development, property management, and construction industries.…
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Corporate Debt Advisor
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Saskatoon, SK
- Full-time
Establish and maintain administrative hygiene via use of Crete Capital CRM and database management best practices.
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Recruiter
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- Full-time
Ensure candidate records and recruitment activity are accurately maintained within CRM and ATS systems.
Added 34 mins ago
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Account Manager, Enterprise Sales
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- Full-time
Record all activity (phone, email, meetings) via CRM
Added 34 mins ago
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Automotive B2B Sales Representative
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- Full-time
Maintain an accurate sales pipeline using CRM software.
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Senior Product Manager-RQ11666 (CANADA) - Onsite
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Toronto, ON
- Contract
…external and internal users. Technology stack : Microsoft Dynamics CRM (backoffice), MuleSoft (middleware) and Java/React (public facing portal). This position is to configure MS Dynamics…
Added 35 mins ago
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Senior Revenue Enablement Specialist, Digital
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
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Leverage CRM data and conversation intelligence platforms, such as Gong, to identify performance gaps and develop targeted coaching initiatives.
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Founding Account Executive
Sponge Microgrids
Toronto, ON
- Full-time
Keep the CRM current and report pipeline, conversion and forecast weekly.
Added 35 mins ago
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Customer Service Specialist
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Familiarity with CRM software is considered an asset
Added 35 mins ago
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M&A Originations Director
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- Full-time
…and geographies, and coordinate coverage across the team. Use CRM data to find overlooked prospects and close gaps. Choose conferences on evidence and come back with…
Added 49 mins ago
Broker Sales - Bilingual Sales Representative
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Build and maintain a robust pipeline of qualified leads using CRM tools and sales methodologies.
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Product Support Representative - Construction/On Highway
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Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint, CRM (Salesforce preferred)
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Salesforce Marketing Cloud Developer - Strong Automation Studio, Email Studio and AMPscript
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Added 49 mins ago
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Pharmaceutical Hybrid Account Manager
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- Full-time
Maintain detailed records in the CRM system per company policy.
Added 49 mins ago
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Manager, Group Administration
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- Full-time
Proficient in Microsoft Office Suite; experience with benefits administration or CRM software is an a
Added 49 mins ago
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Architectural Representatives
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- Full-time
Comfortable with Salesforce or another CRM, and able to travel regularly within your territory
Added 49 mins ago
TR
Salesforce Financial Services Cloud (FSC) Developer
Top Recruitment
Toronto, ON
- $60 CAD / hour
- Contract
Integration Engineering: Build and support integrations between Salesforce and core banking, CRM, and downstream enterprise systems using REST/SOAP APIs, Platform Events, and middleware…
Added 49 mins ago
RS
Product Owner
Radiant Systems Solutions, Inc
AB · Edmonton, AB
- Contract
Experience with SAP CRM, SAP S/4HANA, or comparable integrated enterprise platforms.
Added 49 mins ago
F
Inside Sales Representative
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- Full-time
Follow structured outreach cadences using CRM-integrated templates and scripts.

Cansel

Account Manager, Customer Lifecycle (BC & Alberta)

Calgary, AB, T2E 2M7, Canada
Burnaby, BC, V5J 5H6, Canada

$55,000 CAD / year · Full-time

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Job details

Pay: $55,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Position Summary

Cansel is looking for a Customer Lifecycle Account Manager to manage and grow relationships with existing customers throughout their asset lifecycle.

In this role, you will manage a portfolio of customers within an assigned industry sector, with responsibility for recurring revenue from software subscriptions, positioning services, and software and hardware maintenance plans.

You will proactively engage customers to understand their business and technology needs, support the adoption of Cansel solutions, and identify opportunities to strengthen and expand each customer relationship.

What You'll Do

Manage a portfolio of existing Cansel customers and build strong relationships through proactive, regular engagement.

Manage subscription, software, service, and maintenance plan renewals while achieving or exceeding assigned revenue targets.

Develop a strong understanding of each customer's business, workflows, and technology needs.

Help customers maximize the value and adoption of their Cansel solutions.

Identify upselling, cross-selling, and account expansion opportunities.

Recommend products, services, and subscriptions that address customer requirements.

Partner with Sales, Technical, Operations, and other internal teams to coordinate renewal strategies, customer opportunities, and internal resources.

Research and prepare for customer conversations.

Follow up on commitments, quotations, renewals, and sales opportunities to maintain momentum.

Maintain accurate customer, renewal, and opportunity information in the CRM.

Deliver a high level of customer service while balancing customer needs with Cansel's retention, growth, and commercial objectives.

What You'll Bring

Previous experience in sales, account management, customer success, customer service, or a related customer-facing role.

Strong customer relationship and account management skills.

A genuine interest in understanding customers' businesses, challenges, and technology needs.

A commercial mindset and motivation to meet or exceed revenue targets.

Confidence proactively contacting customers and leading conversations by phone, email, and virtual meeting.

The ability to uncover customer needs through effective questioning, research, and active listening.

Strong customer service, interpersonal, and communication skills.

The ability to manage multiple customers, renewals, and sales opportunities while prioritizing work effectively.

Strong organizational and follow-up skills, with excellent attention to detail.

Experience working with CRM systems and maintaining accurate customer and sales information.

The willingness and ability to continually learn new products, software, and technology solutions.

A self-motivated approach and the ability to manage a broad customer portfolio with minimal supervision.

The ability to contribute effectively within a collaborative team environment.

Strong working knowledge of Microsoft Office applications.

Preferred, but not required: Experience within the geospatial, surveying, scanning, engineering, construction, or technology industry.

Preferred, but not required: Experience managing subscription, SaaS, or other recurring-revenue customers.

Preferred, but not required: Experience with Salesforce or another CRM platform.

Preferred, but not required: Experience supporting customer renewals, retention, or account growth.

Compensation

Base salary: $55,000 CAD annually.

Target annual commission: $30,000 CAD.

On-target earnings: $85,000 CAD annually.

Commission incentives are uncapped, providing the opportunity to earn above the stated on-target earnings when performance exceeds assigned targets.

Why Choose Us?

In addition to Cansel's collaborative and growth-oriented culture, we offer:

A competitive compensation package.

Uncapped commission incentives.

Flexible extended health and dental benefits.

Group life, short-term disability, long-term disability, accidental death and dismemberment, and critical illness insurance.

Access to an online pharmacy.

An employee referral program.

A professional book program supporting continued learning and development.

Free access to an online course database.

Exclusive discounts on shopping, sports, movies, travel, and more through Perkopolis.

Preferred rates on select gym memberships.

Preferred rates on personal insurance.

A generous long-service recognition program.

Equal Opportunity

Cansel is proud to be an equal opportunity employer and values the diversity of its employees. All qualified applicants will receive consideration for employment without discrimination based on race, color, ancestry, place of origin, religion, marital or family status, physical or mental disability, sex, sexual orientation, gender identity or expression, age, or any other characteristic protected by applicable law.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Manage and grow a portfolio of existing customers by supporting solution adoption, managing subscription and service renewals, and meeting revenue targets. Identify account expansion opportunities, coordinate with internal teams, maintain accurate CRM records, and provide responsive customer service.

Requirements

Candidates should have experience in sales, account management, customer success, customer service, or a related customer-facing role, along with strong relationship-building, communication, organization, and follow-up skills. They should be comfortable managing a broad customer portfolio, working toward revenue targets, using CRM systems and Microsoft Office, and learning new technology solutions.

Skills

Account Management
Customer Success
Sales
Renewal Management
Revenue Growth
Upselling
Cross-Selling
Customer Retention
Needs Assessment
Active Listening
Communication
Organization
CRM Data Management
Microsoft Office
Team Collaboration

Benefits

Extended Health Benefits
Dental Benefits
Group Life Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Accidental Death and Dismemberment Insurance
Critical Illness Insurance
Online Pharmacy Access
Employee Referral Program
Professional Book Program
Online Course Access
Shopping, Sports, Movies, and Travel Discounts
Gym Membership Discounts
Personal Insurance Discounts
Long-Service Recognition Program
Uncapped Commission Incentives

Visa sponsorship

Not detected in the job text

Keywords

Customer Lifecycle
Account Management
Customer Success
Customer Retention
Recurring Revenue
Software Subscriptions
SaaS
Renewals
Maintenance Plans
Positioning Services
Upselling
Cross-Selling
Account Expansion
CRM
Salesforce
Microsoft Office
Geospatial
Surveying
Scanning
Engineering
Construction
Technology Solutions
Customer Adoption
Revenue Targets
Customer Portfolio

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