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Added 9 mins ago
UW
Coordinator, Impact & Granting
United Way British Columbia
Burnaby, BC
- $82,082 CAD / year
- Full-time
…within the non-profit or social services sector. Your skills in database systems, project management, and reporting are backed by a solid understanding of statistics and frameworks. You’re…
Added 9 mins ago
UW
Coordinator, Impact & Granting
United Way British Columbia
Nanaimo, BC
- $82,082 CAD / year
- Full-time
…within the non-profit or social services sector. Your skills in database systems, project management, and reporting are backed by a solid understanding of statistics and frameworks. You’re…
Added 9 mins ago
CA
Quality Assurance Coordinator
Chartright Air Group
Mississauga, ON
- Full-time
Establish and maintain a database for training requirements.
Added 9 mins ago
BE
Manager, Application Development
BC Energy Regulator
Fort St. John, BC
- Full-time
Added 9 mins ago
WC
Admissions Advisor (Aviation Focus)
Western Community College
BC · Surrey, British Columbia
- Full-time
Proficiency with Microsoft Office and CRM/database systems.
Added 9 mins ago
A
Professionnel en Systèmes Électriques - Gestion des requis et V&V / Electrical Systems Professional - Requirement management and V&V
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Added 9 mins ago
FH
Cardiology Technologist (Diploma) - Royal Columbian Hospital
Fraser Health
New Westminster, BC
- Part-time
Enters patient test information as per department protocols, into Meditech to provide Electronic Health Records database for client/patient files.
Added 24 mins ago
S
Project Manager I
Sanya’k̓ula
Vancouver, BC
- Full-time
…word-processing, spreadsheet, presentation, project management and database…
Added 24 mins ago
S
Project Manager I
Sanya’k̓ula
Vancouver, BC
- Full-time
…word-processing, spreadsheet, presentation, project management and database…
Added 24 mins ago
S
Project Manager I
Sanya’k̓ula
Burnaby, BC
- Full-time
…word-processing, spreadsheet, presentation, project management and database…
Added 25 mins ago
AO
Program Assistant – FNCFS/JP Settlement - Competition 2026-103
Assembly of Manitoba Chiefs
Winnipeg, MB
- Full-time
· Knowledgeable of database usage, Microsoft Word, Outlook Calendar, emailing, scanning etc.
Added 25 mins ago
Admissions Processing Specialist
Simon Fraser University
Burnaby, BC
High school graduation; and one year of post-secondary education or formal equivalent in word processing, database, and spreadsheet applications, and in office procedures. 3 years of…
Added 25 mins ago
Admissions Processing Specialist
Simon Fraser University
Burnaby, BC
High school graduation; and one year of post-secondary education or formal equivalent in word processing, database, and spreadsheet applications, and in office procedures. 3 years of…
Added 25 mins ago
RT
Laboratory Technician
Rio Tinto
Kitimat, BC
- Full-time
Maintain accurate records of laboratory results, enter results into a database, print related reports, check results for errors, and resolve discrepancies
Added 25 mins ago
Facilities Renewal Technician
University of Guelph
Guelph, ON
Develop and manage the campus facilities condition assessment program & database, including auditing all major building systems, documenting the condition, projecting expected useful life…
Added 39 mins ago
AI
Quality Engineer (QE) / SDET – AI Chatbot Validation
Apptoza Inc.
Toronto, ON
- Contract
Define quality strategies, test plans, test cases, and test data for functional, integration, system, regression, API, database, and acceptance testing.
Added 39 mins ago
A
Data Manager II
Altasciences
Montreal, QC
- Full-time
Understand the relationship between source and database forms about data entry, query creation, query resolution, and external vendor data reconciliation.
Added 39 mins ago
A
Data Manager II
Altasciences
Laval, QC
- Full-time
Understand the relationship between source and database forms about data entry, query creation, query resolution, and external vendor data reconciliation.
Added 39 mins ago
IA
CSH Warehouse Coordinator
IMP Aerospace & Defence
Halifax, NS
- Full-time
Update database, carry out filing, and record keeping in detailed register entries
Added 39 mins ago
A
Data Manager II
Altasciences
Montreal, QC
- Full-time
Understand the relationship between source and database forms about data entry, query creation, query resolution, and external vendor data reconciliation.
Added 39 mins ago
A
System Analyst 1
Altis
Kamloops, BC
- $40 to $50 CAD / hour
- Contract
Experience with Windows, Linux, Microsoft server and database technologies, application support, patching, and troubleshooting.
Added 39 mins ago
MP
Manager, DevOps
Michael Page
Markham, ON
- $110,000 to $115,000 CAD / year
- Full-time
Experience supporting MuleSoft, web applications, and database technologies (SQL Server, Oracle, PostgreSQL)
Added 39 mins ago
D
Administrative Assistant - Image Smiles Dental
Dentalcorp
Vancouver, BC
- Full-time
Effectively manage recall system and accurately maintain patient database
Added 39 mins ago
M
Administrative Assistant (18-month Term)
MNP
Chatham-Kent, ON · Chatham, ON · Tilbury, ON
- Full-time
Added 39 mins ago
VC
Client Service Associate (CSA) - Planning & Scheduling - Temporary, Full-time
VON Canada (Ontario)
Sarnia, ON
- $19.61 to $20.84 CAD / hour
- Full-time
- Temporary
Proficiency in MS Office programs, Outlook, faxing software, and database management

Cansel

Account Manager, Customer Lifecycle (BC & Alberta)

Calgary, AB, T2E 2M7, Canada
Burnaby, BC, V5J 5H6, Canada

$55,000 CAD / year · Full-time

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Job details

Pay: $55,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Position Summary

Cansel is looking for a Customer Lifecycle Account Manager to manage and grow relationships with existing customers throughout their asset lifecycle.

In this role, you will manage a portfolio of customers within an assigned industry sector, with responsibility for recurring revenue from software subscriptions, positioning services, and software and hardware maintenance plans.

You will proactively engage customers to understand their business and technology needs, support the adoption of Cansel solutions, and identify opportunities to strengthen and expand each customer relationship.

What You'll Do

Manage a portfolio of existing Cansel customers and build strong relationships through proactive, regular engagement.

Manage subscription, software, service, and maintenance plan renewals while achieving or exceeding assigned revenue targets.

Develop a strong understanding of each customer's business, workflows, and technology needs.

Help customers maximize the value and adoption of their Cansel solutions.

Identify upselling, cross-selling, and account expansion opportunities.

Recommend products, services, and subscriptions that address customer requirements.

Partner with Sales, Technical, Operations, and other internal teams to coordinate renewal strategies, customer opportunities, and internal resources.

Research and prepare for customer conversations.

Follow up on commitments, quotations, renewals, and sales opportunities to maintain momentum.

Maintain accurate customer, renewal, and opportunity information in the CRM.

Deliver a high level of customer service while balancing customer needs with Cansel's retention, growth, and commercial objectives.

What You'll Bring

Previous experience in sales, account management, customer success, customer service, or a related customer-facing role.

Strong customer relationship and account management skills.

A genuine interest in understanding customers' businesses, challenges, and technology needs.

A commercial mindset and motivation to meet or exceed revenue targets.

Confidence proactively contacting customers and leading conversations by phone, email, and virtual meeting.

The ability to uncover customer needs through effective questioning, research, and active listening.

Strong customer service, interpersonal, and communication skills.

The ability to manage multiple customers, renewals, and sales opportunities while prioritizing work effectively.

Strong organizational and follow-up skills, with excellent attention to detail.

Experience working with CRM systems and maintaining accurate customer and sales information.

The willingness and ability to continually learn new products, software, and technology solutions.

A self-motivated approach and the ability to manage a broad customer portfolio with minimal supervision.

The ability to contribute effectively within a collaborative team environment.

Strong working knowledge of Microsoft Office applications.

Preferred, but not required: Experience within the geospatial, surveying, scanning, engineering, construction, or technology industry.

Preferred, but not required: Experience managing subscription, SaaS, or other recurring-revenue customers.

Preferred, but not required: Experience with Salesforce or another CRM platform.

Preferred, but not required: Experience supporting customer renewals, retention, or account growth.

Compensation

Base salary: $55,000 CAD annually.

Target annual commission: $30,000 CAD.

On-target earnings: $85,000 CAD annually.

Commission incentives are uncapped, providing the opportunity to earn above the stated on-target earnings when performance exceeds assigned targets.

Why Choose Us?

In addition to Cansel's collaborative and growth-oriented culture, we offer:

A competitive compensation package.

Uncapped commission incentives.

Flexible extended health and dental benefits.

Group life, short-term disability, long-term disability, accidental death and dismemberment, and critical illness insurance.

Access to an online pharmacy.

An employee referral program.

A professional book program supporting continued learning and development.

Free access to an online course database.

Exclusive discounts on shopping, sports, movies, travel, and more through Perkopolis.

Preferred rates on select gym memberships.

Preferred rates on personal insurance.

A generous long-service recognition program.

Equal Opportunity

Cansel is proud to be an equal opportunity employer and values the diversity of its employees. All qualified applicants will receive consideration for employment without discrimination based on race, color, ancestry, place of origin, religion, marital or family status, physical or mental disability, sex, sexual orientation, gender identity or expression, age, or any other characteristic protected by applicable law.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

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More about this job

Responsibilities

Manage and grow a portfolio of existing customers by supporting solution adoption, managing subscription and service renewals, and meeting revenue targets. Identify account expansion opportunities, coordinate with internal teams, maintain accurate CRM records, and provide responsive customer service.

Requirements

Candidates should have experience in sales, account management, customer success, customer service, or a related customer-facing role, along with strong relationship-building, communication, organization, and follow-up skills. They should be comfortable managing a broad customer portfolio, working toward revenue targets, using CRM systems and Microsoft Office, and learning new technology solutions.

Skills

Account Management
Customer Success
Sales
Renewal Management
Revenue Growth
Upselling
Cross-Selling
Customer Retention
Needs Assessment
Active Listening
Communication
Organization
CRM Data Management
Microsoft Office
Team Collaboration

Benefits

Extended Health Benefits
Dental Benefits
Group Life Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Accidental Death and Dismemberment Insurance
Critical Illness Insurance
Online Pharmacy Access
Employee Referral Program
Professional Book Program
Online Course Access
Shopping, Sports, Movies, and Travel Discounts
Gym Membership Discounts
Personal Insurance Discounts
Long-Service Recognition Program
Uncapped Commission Incentives

Visa sponsorship

Not detected in the job text

Keywords

Customer Lifecycle
Account Management
Customer Success
Customer Retention
Recurring Revenue
Software Subscriptions
SaaS
Renewals
Maintenance Plans
Positioning Services
Upselling
Cross-Selling
Account Expansion
CRM
Salesforce
Microsoft Office
Geospatial
Surveying
Scanning
Engineering
Construction
Technology Solutions
Customer Adoption
Revenue Targets
Customer Portfolio

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