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Added 12 mins ago
J
Gestionnaire des installations / Facility Manager
JLL
Dorval, QC · Montreal, QC · CAN-CLIENT Montreal-Pharmascience - Royalmount (RMT)
- Full-time
Added 42 mins ago
MO
Administrative Assistant II
Municipality of Chatham-Kent
Chatham-Kent, ON · Chatham, ON
- Full-time
Carry out special assignments at the request of the Manager, Housing Services
Added 42 mins ago
NS
Psychiatrist, Community Mental Health and Addictions - Halifax
Nova Scotia Healthcare System
Halifax, NS
- Contract
C/O Ms. Aleya MacNeil, Physician Resource Manager, via email: [email protected]
Added 42 mins ago
IB
Events Manager
Indigo Books & Music
Toronto, ON
- $85,000 to $95,000 CAD / year
- Full-time
The Manager, Events leads the day-to-day execution of Indigo’s events program, translating strategic vision into disciplined operational plans, overseeing events support staff, and…
Added 42 mins ago
CO
Human Resources Advisor- (26-037-3) - External Closes Nov 22/26
City of Campbell River
Campbell River, BC
- Full-time
The Role: Reporting to the Human Resources Manager, the Human Resources Advisor delivers a full range of professional human resource services including recruitment, training and…
Added 42 mins ago
OP
Manager, Engineering and System Planning
Oshawa Power
Oshawa, ON
- Full-time
Reporting to the Vice President, Engineering & Operations, the Manager, Engineering & System Planning will provide strategic and technical leadership in the planning, design,…
Added 42 mins ago
BS
Draftsperson
BVGlazing Systems
Niagara Falls, ON
- $70,000 to $90,000 CAD / year
- Full-time
Participate upon hire in a company match RSP/DPSP program (2-year vesting period).
Added 57 mins ago
Delivery Driver
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Regina, SK
Great benefits and employee assistance program
Added 57 mins ago
T
Personal Banking Associate Trainee
TD
Brampton, ON
- Full-time
…within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be…
Added 57 mins ago
T
Assistant Branch Manager Trainee
TD
Brampton, ON
- Full-time
As an Assistant Branch Manager Trainee, you will contribute to the TD's success by leading and coaching employees towards achieving operational excellence and personal development…
Added 57 mins ago
C
Part-Time Sales Associate - Famous Footwear CAN
Caleres
Concord, ON
- Part-time
Benefit Offerings: PTO, Health, and Retirement for eligible full-time associates. To learn more details about our Total Rewards program, visit www.yourcaleres.ca.
Added 57 mins ago
LH
Physiotherapist
Lifemark Health Group
Regina, SK
- Full-time
Robust onboarding and supervised new grad program.
Added 57 mins ago
LH
Physiotherapist
Lifemark Health Group
Regina, SK
- Full-time
Robust onboarding and supervised new grad program.
Added 1 hour ago
Team Lead - Outreach
Canadian Mental Health Association- Peel Branch
Brampton, ON
…support to front line staff of the Outreach team and support the Program Manager in providing clinical and operational support during their…
Added 1 hour ago
CO
Librarian 1 Children Youth Services
City of New Westminster
New Westminster, BC · Public Library, British Columbia
- Full-time
Reporting to the Manager of Programs and Community Development and under the supervision of the Librarian 2 Children and Youth Services, you will provide programs, public service,…
Added 1 hour ago
LC
Senior Financial Analyst, Associate Support
Loblaw Companies Limited
Toronto, ON
- Full-time
Reporting to the Manager, Finance, Associate Support, and the incumbent is responsible for providing accounting services for a set of stores. The main duties include completing the…
Added 1 hour ago
BS
Purchasing Agent
BVGlazing Systems
Concord, ON
- $50,000 to $60,000 CAD / year
- Full-time
Participate upon hire in a company match RSP/DPSP program (2-year vesting period).
Added 1 hour ago
M
Assistant Front Office Manager
Marriott
Quebec, QC
- Full-time
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest…
Added 1 hour ago
12 Month Contract - LensCrafters Store Manager 3 - #928 Orleans, ON
EssilorLuxottica Group
Orleans, ON
The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and…
Added 1 hour ago
English as an Additional Language (EAL) Teacher - HHS, AVHS, WES, BDES, FDS, DAHS
Nova Scotia Regional Centres for Education & CSAP
NS · Berwick, NS
Provide leadership and consultation to principals and site-based and circuit EAL staff on matters related to program delivery;
Added 1 hour ago
E
Clinical Educator - RN/RPN
Extendicare
Toronto, ON
- Full-time
Operationalize the district educational plan in collaboration with the Care and Services Manager
Added 1 hour ago
BS
SERVICE TECHNICIAN - BRITISH COLUMBIA
BVGlazing Systems
Burnaby, BC
- $65,000 to $75,000 CAD / year
- Full-time
Report daily to Service Manager using daily work logs, deficiency tracking software, email and order databases.
Added 1 hour ago
RH
Program Specialist
Robert Half
Montreal, QC
- Full-time
The role will work closely with the Francisation Project Manager supporting Canada French translations is both a strategic and hands-on role that provides support to our local field and…
Added 1 hour ago
C
Personal Support Manager - RN/ RPN
CarePartners
Waterloo, ON
- Temporary
We are currently looking for someone to join our dynamic Leadership Team in the role of Personal Support Manager. The primary role of the Personal Support Manager is to provide effective…
Added 1 hour ago
NC
Member Associate (Temporary)
Northern Credit Union
Pembroke, ON
- Full-time
…operations. Working closely with the Member Advisors and Market Manager, the Member Associate supports the end-to-end loan process by managing and submitting documentation, maintaining…

Cansel

Account Manager, Customer Lifecycle (BC & Alberta)

Calgary, AB, T2E 2M7, Canada
Burnaby, BC, V5J 5H6, Canada

$55,000 CAD / year · Full-time

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Job details

Pay: $55,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Position Summary

Cansel is looking for a Customer Lifecycle Account Manager to manage and grow relationships with existing customers throughout their asset lifecycle.

In this role, you will manage a portfolio of customers within an assigned industry sector, with responsibility for recurring revenue from software subscriptions, positioning services, and software and hardware maintenance plans.

You will proactively engage customers to understand their business and technology needs, support the adoption of Cansel solutions, and identify opportunities to strengthen and expand each customer relationship.

What You'll Do

Manage a portfolio of existing Cansel customers and build strong relationships through proactive, regular engagement.

Manage subscription, software, service, and maintenance plan renewals while achieving or exceeding assigned revenue targets.

Develop a strong understanding of each customer's business, workflows, and technology needs.

Help customers maximize the value and adoption of their Cansel solutions.

Identify upselling, cross-selling, and account expansion opportunities.

Recommend products, services, and subscriptions that address customer requirements.

Partner with Sales, Technical, Operations, and other internal teams to coordinate renewal strategies, customer opportunities, and internal resources.

Research and prepare for customer conversations.

Follow up on commitments, quotations, renewals, and sales opportunities to maintain momentum.

Maintain accurate customer, renewal, and opportunity information in the CRM.

Deliver a high level of customer service while balancing customer needs with Cansel's retention, growth, and commercial objectives.

What You'll Bring

Previous experience in sales, account management, customer success, customer service, or a related customer-facing role.

Strong customer relationship and account management skills.

A genuine interest in understanding customers' businesses, challenges, and technology needs.

A commercial mindset and motivation to meet or exceed revenue targets.

Confidence proactively contacting customers and leading conversations by phone, email, and virtual meeting.

The ability to uncover customer needs through effective questioning, research, and active listening.

Strong customer service, interpersonal, and communication skills.

The ability to manage multiple customers, renewals, and sales opportunities while prioritizing work effectively.

Strong organizational and follow-up skills, with excellent attention to detail.

Experience working with CRM systems and maintaining accurate customer and sales information.

The willingness and ability to continually learn new products, software, and technology solutions.

A self-motivated approach and the ability to manage a broad customer portfolio with minimal supervision.

The ability to contribute effectively within a collaborative team environment.

Strong working knowledge of Microsoft Office applications.

Preferred, but not required: Experience within the geospatial, surveying, scanning, engineering, construction, or technology industry.

Preferred, but not required: Experience managing subscription, SaaS, or other recurring-revenue customers.

Preferred, but not required: Experience with Salesforce or another CRM platform.

Preferred, but not required: Experience supporting customer renewals, retention, or account growth.

Compensation

Base salary: $55,000 CAD annually.

Target annual commission: $30,000 CAD.

On-target earnings: $85,000 CAD annually.

Commission incentives are uncapped, providing the opportunity to earn above the stated on-target earnings when performance exceeds assigned targets.

Why Choose Us?

In addition to Cansel's collaborative and growth-oriented culture, we offer:

A competitive compensation package.

Uncapped commission incentives.

Flexible extended health and dental benefits.

Group life, short-term disability, long-term disability, accidental death and dismemberment, and critical illness insurance.

Access to an online pharmacy.

An employee referral program.

A professional book program supporting continued learning and development.

Free access to an online course database.

Exclusive discounts on shopping, sports, movies, travel, and more through Perkopolis.

Preferred rates on select gym memberships.

Preferred rates on personal insurance.

A generous long-service recognition program.

Equal Opportunity

Cansel is proud to be an equal opportunity employer and values the diversity of its employees. All qualified applicants will receive consideration for employment without discrimination based on race, color, ancestry, place of origin, religion, marital or family status, physical or mental disability, sex, sexual orientation, gender identity or expression, age, or any other characteristic protected by applicable law.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Manage and grow a portfolio of existing customers by supporting solution adoption, managing subscription and service renewals, and meeting revenue targets. Identify account expansion opportunities, coordinate with internal teams, maintain accurate CRM records, and provide responsive customer service.

Requirements

Candidates should have experience in sales, account management, customer success, customer service, or a related customer-facing role, along with strong relationship-building, communication, organization, and follow-up skills. They should be comfortable managing a broad customer portfolio, working toward revenue targets, using CRM systems and Microsoft Office, and learning new technology solutions.

Skills

Account Management
Customer Success
Sales
Renewal Management
Revenue Growth
Upselling
Cross-Selling
Customer Retention
Needs Assessment
Active Listening
Communication
Organization
CRM Data Management
Microsoft Office
Team Collaboration

Benefits

Extended Health Benefits
Dental Benefits
Group Life Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Accidental Death and Dismemberment Insurance
Critical Illness Insurance
Online Pharmacy Access
Employee Referral Program
Professional Book Program
Online Course Access
Shopping, Sports, Movies, and Travel Discounts
Gym Membership Discounts
Personal Insurance Discounts
Long-Service Recognition Program
Uncapped Commission Incentives

Visa sponsorship

Not detected in the job text

Keywords

Customer Lifecycle
Account Management
Customer Success
Customer Retention
Recurring Revenue
Software Subscriptions
SaaS
Renewals
Maintenance Plans
Positioning Services
Upselling
Cross-Selling
Account Expansion
CRM
Salesforce
Microsoft Office
Geospatial
Surveying
Scanning
Engineering
Construction
Technology Solutions
Customer Adoption
Revenue Targets
Customer Portfolio

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