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Added 7 mins ago
RE
Project Estimator
Rising Edge Group
AB · Edmonton, AB
- Full-time
Minimum of 3 years of experience in electrical estimating, preferably within the electric utility or EPC (Engineering, Procurement, and Construction) sectors.
Added 7 mins ago
I
Senior Consultant - Oracle Field Service Cloud
Infosys
Mississauga, ON
- $92,740 to $105,007 CAD / year
- Full-time
…navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital…
Added 7 mins ago
BC
Manager, After Hours Operations
Brant Community Healthcare System
Brantford, ON
- Full-time
Added 7 mins ago
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Software Developer Intern - WINTER 2027
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Montreal, QC
- Temporary
Currently pursuing a degree in Computer Science, Engineering, or a related field, or equivalent experience in a Quebec-based learning institution
Added 7 mins ago
A
Planificateur.trice de la demande | Demand Planner
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Montreal, QC
- Full-time
Équiper nos clients des produits les plus durables et les mieux conçus par l'entremise d'une expérience en ligne inégalée.
Added 7 mins ago
UO
Supervisor, Gift Processing, Records & Fulfilment
University of Manitoba
Winnipeg, MB
- $58,695 to $83,610.8 CAD / year
- Full-time
…and curiosity shape our world for the better. Our teaching, learning and work environment is uniquely strengthened and enriched by Indigenous perspectives. With two main campuses in…
Added 7 mins ago
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NDT Trainee
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- Full-time
…Grande Prairie, AB. This is your opportunity to gain real field experience, build your certifications, and grow your career in the NDT…
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NDT Trainee
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Red Deer, AB
- Full-time
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Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Director, Quality, Patient Safety & Experience, this position collaborates with clinical and corporate leadership to work on initiatives targeting improvements in…
Added 7 mins ago
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Project Controller
Rising Edge Group
AB · Edmonton, AB
- Full-time
…preferred. An equivalent combination of education and relevant experience will be…
Added 7 mins ago
RI
Food Safety and Compliance Specialist
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AB · Edmonton, AB
- $45,000 to $47,000 CAD / year
- Full-time
Steritech is the market leader in food safety, quality assurance, and customer experience management. We pride ourselves on being a trusted partner to many of the world's leading brands…
Added 7 mins ago
BC
Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
- Full-time
Attention RPNs with at least 2 years of acute care experience***
Added 7 mins ago
BC
Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
- Full-time
Attention RPNs with at least 2 years of acute care experience***
Added 7 mins ago
FH
People & Culture Assistant (Co-Op)
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Guelph, ON
- $21 to $23 CAD / hour
- Internship
…drive to win as one team. Delivering an unparalleled customer experience and achieving our bold growth objectives requires an exceptional team of talented individuals. To rise to the…
Added 7 mins ago
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Sales Development Representative (SDR) - B2B SaaS
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Toronto, ON · North York, ON
- $60,000 to $70,000 CAD / year
- Full-time
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Added 7 mins ago
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Ontario Medical Association
Toronto, ON
- Full-time
…people programs that support a positive and inclusive employee experience. Working in partnership with People & Culture colleagues, the role translates organizational strategy, values, and…
Added 7 mins ago
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Senior Consultant - IFS Cloud FSM Functional
Infosys
Mississauga, ON
- $92,740 to $105,007 CAD / year
- Full-time
…navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital…
Added 7 mins ago
RI
Food Safety and Compliance Specialist
Rentokil Initial
Vancouver, BC
- $45,000 to $47,000 CAD / year
- Full-time
Steritech is the market leader in food safety, quality assurance, and customer experience management. We pride ourselves on being a trusted partner to many of the world's leading brands…
Added 7 mins ago
LH
Occupational Therapist (Community Care) - B.C
Lifemark Health Group
Burnaby, BC
- $52 to $57 CAD / hour
- Full-time
Knowledge of current Occupational Therapy standards, modalities and scope of practice; or an equivalent combination of education, training and experience.
Added 7 mins ago
II
Lead Business Analyst
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Vancouver, BC
- $110,000 to $125,000 CAD / year
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10+ years of experience in business systems analysis, data engineering, or related roles.
Added 7 mins ago
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Nuclear Medicine Technologist - Surrey Memorial Hospital
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Surrey, BC
- $38.93 to $48.59 CAD / hour
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…Teams as part of Fraser Health again. Are you interested in learning more and joining us during this exciting…
Added 7 mins ago
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Nuclear Medicine Technologist - Abbotsford Regional Hospital and Cancer Centre
Fraser Health Authority
Abbotsford, BC
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…Teams as part of Fraser Health again. Are you interested in learning more and joining us during this exciting…
Added 7 mins ago
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Student Research Assistant
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Prince George, BC
- Full-time
Under the guidance of experience Researchers, administer research surveys.
Added 7 mins ago
UO
Assistant Professor (Tenure Track) in Computational Oncology
University of Calgary
Calgary, AB
- Full-time
…leverage advanced computing, artificial intelligence and machine learning (AI/ML), in silico modeling, software and tool development, and/or data engineering to integrate and interpret…
Added 7 mins ago
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Operations Trainer
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…operations while fostering a strong culture of safety and continuous…

Cansel

Account Manager, Customer Lifecycle (BC & Alberta)

Calgary, AB, T2E 2M7, Canada
Burnaby, BC, V5J 5H6, Canada

$55,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $55,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Position Summary

Cansel is looking for a Customer Lifecycle Account Manager to manage and grow relationships with existing customers throughout their asset lifecycle.

In this role, you will manage a portfolio of customers within an assigned industry sector, with responsibility for recurring revenue from software subscriptions, positioning services, and software and hardware maintenance plans.

You will proactively engage customers to understand their business and technology needs, support the adoption of Cansel solutions, and identify opportunities to strengthen and expand each customer relationship.

What You'll Do

Manage a portfolio of existing Cansel customers and build strong relationships through proactive, regular engagement.

Manage subscription, software, service, and maintenance plan renewals while achieving or exceeding assigned revenue targets.

Develop a strong understanding of each customer's business, workflows, and technology needs.

Help customers maximize the value and adoption of their Cansel solutions.

Identify upselling, cross-selling, and account expansion opportunities.

Recommend products, services, and subscriptions that address customer requirements.

Partner with Sales, Technical, Operations, and other internal teams to coordinate renewal strategies, customer opportunities, and internal resources.

Research and prepare for customer conversations.

Follow up on commitments, quotations, renewals, and sales opportunities to maintain momentum.

Maintain accurate customer, renewal, and opportunity information in the CRM.

Deliver a high level of customer service while balancing customer needs with Cansel's retention, growth, and commercial objectives.

What You'll Bring

Previous experience in sales, account management, customer success, customer service, or a related customer-facing role.

Strong customer relationship and account management skills.

A genuine interest in understanding customers' businesses, challenges, and technology needs.

A commercial mindset and motivation to meet or exceed revenue targets.

Confidence proactively contacting customers and leading conversations by phone, email, and virtual meeting.

The ability to uncover customer needs through effective questioning, research, and active listening.

Strong customer service, interpersonal, and communication skills.

The ability to manage multiple customers, renewals, and sales opportunities while prioritizing work effectively.

Strong organizational and follow-up skills, with excellent attention to detail.

Experience working with CRM systems and maintaining accurate customer and sales information.

The willingness and ability to continually learn new products, software, and technology solutions.

A self-motivated approach and the ability to manage a broad customer portfolio with minimal supervision.

The ability to contribute effectively within a collaborative team environment.

Strong working knowledge of Microsoft Office applications.

Preferred, but not required: Experience within the geospatial, surveying, scanning, engineering, construction, or technology industry.

Preferred, but not required: Experience managing subscription, SaaS, or other recurring-revenue customers.

Preferred, but not required: Experience with Salesforce or another CRM platform.

Preferred, but not required: Experience supporting customer renewals, retention, or account growth.

Compensation

Base salary: $55,000 CAD annually.

Target annual commission: $30,000 CAD.

On-target earnings: $85,000 CAD annually.

Commission incentives are uncapped, providing the opportunity to earn above the stated on-target earnings when performance exceeds assigned targets.

Why Choose Us?

In addition to Cansel's collaborative and growth-oriented culture, we offer:

A competitive compensation package.

Uncapped commission incentives.

Flexible extended health and dental benefits.

Group life, short-term disability, long-term disability, accidental death and dismemberment, and critical illness insurance.

Access to an online pharmacy.

An employee referral program.

A professional book program supporting continued learning and development.

Free access to an online course database.

Exclusive discounts on shopping, sports, movies, travel, and more through Perkopolis.

Preferred rates on select gym memberships.

Preferred rates on personal insurance.

A generous long-service recognition program.

Equal Opportunity

Cansel is proud to be an equal opportunity employer and values the diversity of its employees. All qualified applicants will receive consideration for employment without discrimination based on race, color, ancestry, place of origin, religion, marital or family status, physical or mental disability, sex, sexual orientation, gender identity or expression, age, or any other characteristic protected by applicable law.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Manage and grow a portfolio of existing customers by supporting solution adoption, managing subscription and service renewals, and meeting revenue targets. Identify account expansion opportunities, coordinate with internal teams, maintain accurate CRM records, and provide responsive customer service.

Requirements

Candidates should have experience in sales, account management, customer success, customer service, or a related customer-facing role, along with strong relationship-building, communication, organization, and follow-up skills. They should be comfortable managing a broad customer portfolio, working toward revenue targets, using CRM systems and Microsoft Office, and learning new technology solutions.

Skills

Account Management
Customer Success
Sales
Renewal Management
Revenue Growth
Upselling
Cross-Selling
Customer Retention
Needs Assessment
Active Listening
Communication
Organization
CRM Data Management
Microsoft Office
Team Collaboration

Benefits

Extended Health Benefits
Dental Benefits
Group Life Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Accidental Death and Dismemberment Insurance
Critical Illness Insurance
Online Pharmacy Access
Employee Referral Program
Professional Book Program
Online Course Access
Shopping, Sports, Movies, and Travel Discounts
Gym Membership Discounts
Personal Insurance Discounts
Long-Service Recognition Program
Uncapped Commission Incentives

Visa sponsorship

Not detected in the job text

Keywords

Customer Lifecycle
Account Management
Customer Success
Customer Retention
Recurring Revenue
Software Subscriptions
SaaS
Renewals
Maintenance Plans
Positioning Services
Upselling
Cross-Selling
Account Expansion
CRM
Salesforce
Microsoft Office
Geospatial
Surveying
Scanning
Engineering
Construction
Technology Solutions
Customer Adoption
Revenue Targets
Customer Portfolio

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